SlideShare a Scribd company logo
LOGO
Viettravel Managing Training
Tutor : Ms. Pham My Hanh
Class: Tutorial 1 - FB08
Group members:
Thai Ba Dong
Nguyen Thi Thu Ha
Nguyen Thi Hoang Oanh
Nguyen Van Tai
Outline
2
Recommendations
Some disadvantages
Evaluating training
Managing training
Background of Viettravel
Background of Viettravel
Founded on 20/12/1995 as “Vietravel" Marketing and
Tourist Company
Belonging directly to Transports and Communications
Ministry.
Head Office: 190 Pasteur, District 3, Ho Chi Minh City
Many branches were established from 1996 up to now.
Two representative offices in Tokyo and Paris
Main business field activities:
 - Domestic Tour
 - Inbound & Outbound Tour
3
Some achievements
One of the 10 leading Tourist Company in
Vietnam in 2001, 2000, 2006
Six consecutive times receiving “The tour
operator with the best customer service in
Vietnam” award in 2008
Revenue increase significantly.
4
5
6
Score
Managing training
Employee:
+ Better Performance
+ Career Enhancement
+ Satisfaction
+ Job Security
Vietravel
+ Stronger
competitiveness
+ Loyal Employment
+ Cope with Environment
+ Morale increase
7
Score
Why?
Managing training
Current
+ Reach revenue
+ Well conducted
tours
+ Reliable Suppliers
+ Target market
+ professional system
Future
+ Leading operator
+ Exploring
Destinations
+ Unique Itineraries
+ World wide market
+ Economic Crisis
control
8
Score
Managing training
9
Score
Who are trained?
- Sale person ( Domestic, Outbound,
Inbound)
- Operator
- Reservationists
- Tour guide
- PR
Managing training
What Trained?
Sale Process:
10
Score
Search Customer
resource
Define Customer Build Itinerary
CommunicatingContract signPass to Operator
Managing training
Operation process
11
Score
Receive Request Customize Itinerary Service Arranged
Service confirmAssigned person
Delivery/
conducting
Managing training
Reservation Process
12
Score
Search Supplier
pool
Negotiation Confirmation
DepositService ReceivedCredit Noted
Managing training
Guide Process
13
Itinerary Received
Destination
Hightlighted Tour conducting
ResponseReport
Managing training
 Who conduct training?
- Managers, specialists, HR,
Experienced staffs.
 Where training taken place?
Office, Working places
14
Evaluating training
Level 3 :
Participant’s use of their new skills and knowledge
back on the job were compared against the job
performance of the control group.
Sale department : the supervisors estimate the
effectiveness of training program base on
the amount of service sold and
the frequency of the customers come back to
the company
Recommendation of customer about
behavior of employee
Evaluating training
Operator & reservationists , PR
Basing on how effective and professional in
dealing with problem in working they are?
- Soft skill : communicate , team work, time
controlling
- Hard skill : presentation skill, using
computer in working, writing and noting
skill…..
* The results they get after training: amount of
good ideas, number of finish project in
limited time…..
Evaluating training
Tour guide
Mostly based on the feedback of the
visitors and supervisors
- Knowledge
- Communication skill
- Flexibility in dealing with problems
- Friendliness to visitors
Some disadvantages
Time consuming
Customer disturbed
Difficult in measuring
Recommendations
Adding clear characteristics in
recruiting the new employees and in
training programs to reduce time
consume
Giving clear and easy-understanding
explanation to customers to avoid
disturbing
THANK YOU FOR LISTENING!
Q&A
20

More Related Content

What's hot

Travel tourism aviation training ppt
Travel tourism aviation training pptTravel tourism aviation training ppt
Travel tourism aviation training ppt
Pradeep Sawardekar
 
Resume 2
Resume 2Resume 2
Resume 2
Kelly Collins
 
Resume_yiting_tu
Resume_yiting_tuResume_yiting_tu
Resume_yiting_tu
Mercy Tu
 
Mauriac CV
Mauriac CVMauriac CV
Mauriac CV
Mauriac Duplex
 
Lilach Balaciano Functional Resume
Lilach Balaciano Functional ResumeLilach Balaciano Functional Resume
Lilach Balaciano Functional Resume
Lilach balaciano
 
Corporate Training in Sharjah, UAE for Shurooq Employees - Faisal Faruqui
Corporate Training in Sharjah, UAE for Shurooq Employees - Faisal FaruquiCorporate Training in Sharjah, UAE for Shurooq Employees - Faisal Faruqui
Corporate Training in Sharjah, UAE for Shurooq Employees - Faisal Faruqui
Faisal Faruqui
 
Resume-CBond
Resume-CBondResume-CBond
Resume-CBond
christian bond
 
Resume_Joice
Resume_JoiceResume_Joice
Resume_Joice
Joice Xavier
 
Julia Bostwick's Resume 2015
Julia Bostwick's Resume 2015Julia Bostwick's Resume 2015
Julia Bostwick's Resume 2015
Julia Bostwick
 
Who made sale_presentation
Who made sale_presentationWho made sale_presentation
Who made sale_presentation
Learning by Design
 
NEW CV RAGHUPATHI REDDY
NEW CV RAGHUPATHI REDDYNEW CV RAGHUPATHI REDDY
NEW CV RAGHUPATHI REDDY
raghupathi reddy pinninti
 
Bhagyawatee Bhiwa-cv
Bhagyawatee Bhiwa-cvBhagyawatee Bhiwa-cv
Bhagyawatee Bhiwa-cv
Medha Bhiwa
 
Masoud Ramadneh g
Masoud Ramadneh gMasoud Ramadneh g
Masoud Ramadneh g
Masoud Ramadneh
 
Shehab Hassan.pdf
Shehab Hassan.pdfShehab Hassan.pdf
Shehab Hassan.pdf
shehabhassan10
 
essam mohamed salah
essam mohamed salahessam mohamed salah
essam mohamed salah
Essam Mohamed Salah
 
CV with details1
CV with details1CV with details1
CV with details1
Hasan Alaeddin Zainalabdeen
 
Level 4 Diploma in Marketing Management
Level 4 Diploma in Marketing ManagementLevel 4 Diploma in Marketing Management
Level 4 Diploma in Marketing Management
London School of International Business
 
Hatem Hamdy CV
Hatem Hamdy CVHatem Hamdy CV
Hatem Hamdy CV
Hatem Hamdy
 
Victoria Deveney Resume
Victoria Deveney ResumeVictoria Deveney Resume
Victoria Deveney Resume
Victoria Devaney
 
Financial RISK
Financial RISKFinancial RISK

What's hot (20)

Travel tourism aviation training ppt
Travel tourism aviation training pptTravel tourism aviation training ppt
Travel tourism aviation training ppt
 
Resume 2
Resume 2Resume 2
Resume 2
 
Resume_yiting_tu
Resume_yiting_tuResume_yiting_tu
Resume_yiting_tu
 
Mauriac CV
Mauriac CVMauriac CV
Mauriac CV
 
Lilach Balaciano Functional Resume
Lilach Balaciano Functional ResumeLilach Balaciano Functional Resume
Lilach Balaciano Functional Resume
 
Corporate Training in Sharjah, UAE for Shurooq Employees - Faisal Faruqui
Corporate Training in Sharjah, UAE for Shurooq Employees - Faisal FaruquiCorporate Training in Sharjah, UAE for Shurooq Employees - Faisal Faruqui
Corporate Training in Sharjah, UAE for Shurooq Employees - Faisal Faruqui
 
Resume-CBond
Resume-CBondResume-CBond
Resume-CBond
 
Resume_Joice
Resume_JoiceResume_Joice
Resume_Joice
 
Julia Bostwick's Resume 2015
Julia Bostwick's Resume 2015Julia Bostwick's Resume 2015
Julia Bostwick's Resume 2015
 
Who made sale_presentation
Who made sale_presentationWho made sale_presentation
Who made sale_presentation
 
NEW CV RAGHUPATHI REDDY
NEW CV RAGHUPATHI REDDYNEW CV RAGHUPATHI REDDY
NEW CV RAGHUPATHI REDDY
 
Bhagyawatee Bhiwa-cv
Bhagyawatee Bhiwa-cvBhagyawatee Bhiwa-cv
Bhagyawatee Bhiwa-cv
 
Masoud Ramadneh g
Masoud Ramadneh gMasoud Ramadneh g
Masoud Ramadneh g
 
Shehab Hassan.pdf
Shehab Hassan.pdfShehab Hassan.pdf
Shehab Hassan.pdf
 
essam mohamed salah
essam mohamed salahessam mohamed salah
essam mohamed salah
 
CV with details1
CV with details1CV with details1
CV with details1
 
Level 4 Diploma in Marketing Management
Level 4 Diploma in Marketing ManagementLevel 4 Diploma in Marketing Management
Level 4 Diploma in Marketing Management
 
Hatem Hamdy CV
Hatem Hamdy CVHatem Hamdy CV
Hatem Hamdy CV
 
Victoria Deveney Resume
Victoria Deveney ResumeVictoria Deveney Resume
Victoria Deveney Resume
 
Financial RISK
Financial RISKFinancial RISK
Financial RISK
 

Similar to Vietravel managing training hrm

Chahinda Aly Moustafa Abbas Monib - CV (1)
Chahinda Aly Moustafa Abbas Monib -  CV (1)Chahinda Aly Moustafa Abbas Monib -  CV (1)
Chahinda Aly Moustafa Abbas Monib - CV (1)
Chahinda Aly
 
Resume Nauman (1).DOC
Resume Nauman (1).DOCResume Nauman (1).DOC
Resume Nauman (1).DOC
naumanshaikh
 
MHR LGA2
MHR LGA2MHR LGA2
MHR LGA2
David FC
 
Mai Bao Anh
Mai Bao AnhMai Bao Anh
Mai Bao Anh
Anh Mai
 
Cfvg mmss
Cfvg mmssCfvg mmss
Cfvg mmss
sukiennong.vn
 
CV Vu Thi Minh Hoang
CV Vu Thi Minh HoangCV Vu Thi Minh Hoang
CV Vu Thi Minh Hoang
VU THI MINH HOANG
 
SHD INTRODUCTION
SHD INTRODUCTIONSHD INTRODUCTION
SHD INTRODUCTION
Jennie Thi Hoang
 
Brahim zebbar cv
Brahim zebbar cvBrahim zebbar cv
Brahim zebbar cv
Brahim Zebbar
 
Tarek Emam
Tarek  EmamTarek  Emam
Tarek Emam
Tarek Emam
 
Jan Schulze resume
Jan Schulze resumeJan Schulze resume
Jan Schulze resume
Jan Schulze
 
Ahmed_ CV
Ahmed_ CVAhmed_ CV
Pramita Choudhury - 20th Jan 2017
Pramita Choudhury - 20th Jan 2017Pramita Choudhury - 20th Jan 2017
Pramita Choudhury - 20th Jan 2017
Pramita Choudhury
 
ExtraaEdge - Increase & Manage your enrolments
ExtraaEdge  - Increase & Manage your enrolmentsExtraaEdge  - Increase & Manage your enrolments
ExtraaEdge - Increase & Manage your enrolments
Abhishek Ballabh
 
Mahmoud Resume
Mahmoud Resume Mahmoud Resume
Mahmoud Resume
mahmoud saber
 
Pertemuan 11
Pertemuan 11Pertemuan 11
Pertemuan 11
Privianda
 
Umair islam cv
Umair islam cvUmair islam cv
Umair islam cv
Umąir ƛwąn
 
Abdelwahed Boulahia CV
Abdelwahed Boulahia CVAbdelwahed Boulahia CV
Abdelwahed Boulahia CV
Abdelwahed Boulahia
 
Phorn-CURRICULUM VITAE - edit 07Sep2015
Phorn-CURRICULUM VITAE - edit 07Sep2015Phorn-CURRICULUM VITAE - edit 07Sep2015
Phorn-CURRICULUM VITAE - edit 07Sep2015
sok phorn
 
Ahmed cv2017
Ahmed cv2017Ahmed cv2017
CV - Glenn
CV - GlennCV - Glenn
CV - Glenn
Glenn Jacobs
 

Similar to Vietravel managing training hrm (20)

Chahinda Aly Moustafa Abbas Monib - CV (1)
Chahinda Aly Moustafa Abbas Monib -  CV (1)Chahinda Aly Moustafa Abbas Monib -  CV (1)
Chahinda Aly Moustafa Abbas Monib - CV (1)
 
Resume Nauman (1).DOC
Resume Nauman (1).DOCResume Nauman (1).DOC
Resume Nauman (1).DOC
 
MHR LGA2
MHR LGA2MHR LGA2
MHR LGA2
 
Mai Bao Anh
Mai Bao AnhMai Bao Anh
Mai Bao Anh
 
Cfvg mmss
Cfvg mmssCfvg mmss
Cfvg mmss
 
CV Vu Thi Minh Hoang
CV Vu Thi Minh HoangCV Vu Thi Minh Hoang
CV Vu Thi Minh Hoang
 
SHD INTRODUCTION
SHD INTRODUCTIONSHD INTRODUCTION
SHD INTRODUCTION
 
Brahim zebbar cv
Brahim zebbar cvBrahim zebbar cv
Brahim zebbar cv
 
Tarek Emam
Tarek  EmamTarek  Emam
Tarek Emam
 
Jan Schulze resume
Jan Schulze resumeJan Schulze resume
Jan Schulze resume
 
Ahmed_ CV
Ahmed_ CVAhmed_ CV
Ahmed_ CV
 
Pramita Choudhury - 20th Jan 2017
Pramita Choudhury - 20th Jan 2017Pramita Choudhury - 20th Jan 2017
Pramita Choudhury - 20th Jan 2017
 
ExtraaEdge - Increase & Manage your enrolments
ExtraaEdge  - Increase & Manage your enrolmentsExtraaEdge  - Increase & Manage your enrolments
ExtraaEdge - Increase & Manage your enrolments
 
Mahmoud Resume
Mahmoud Resume Mahmoud Resume
Mahmoud Resume
 
Pertemuan 11
Pertemuan 11Pertemuan 11
Pertemuan 11
 
Umair islam cv
Umair islam cvUmair islam cv
Umair islam cv
 
Abdelwahed Boulahia CV
Abdelwahed Boulahia CVAbdelwahed Boulahia CV
Abdelwahed Boulahia CV
 
Phorn-CURRICULUM VITAE - edit 07Sep2015
Phorn-CURRICULUM VITAE - edit 07Sep2015Phorn-CURRICULUM VITAE - edit 07Sep2015
Phorn-CURRICULUM VITAE - edit 07Sep2015
 
Ahmed cv2017
Ahmed cv2017Ahmed cv2017
Ahmed cv2017
 
CV - Glenn
CV - GlennCV - Glenn
CV - Glenn
 

Recently uploaded

Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...
Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...
Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...
SocialHRCamp
 
原版定制(ucdavis毕业证书)加州大学戴维斯分校毕业证学位证书电子版原版一模一样
原版定制(ucdavis毕业证书)加州大学戴维斯分校毕业证学位证书电子版原版一模一样原版定制(ucdavis毕业证书)加州大学戴维斯分校毕业证学位证书电子版原版一模一样
原版定制(ucdavis毕业证书)加州大学戴维斯分校毕业证学位证书电子版原版一模一样
4y5yl5qy
 
Start Smart: Learning the Ropes of AI for HR - Celine Maasland - SocialHRCamp...
Start Smart: Learning the Ropes of AI for HR - Celine Maasland - SocialHRCamp...Start Smart: Learning the Ropes of AI for HR - Celine Maasland - SocialHRCamp...
Start Smart: Learning the Ropes of AI for HR - Celine Maasland - SocialHRCamp...
SocialHRCamp
 
Your Guide To Finding The Perfect Part-Time Job
Your Guide To Finding The Perfect Part-Time JobYour Guide To Finding The Perfect Part-Time Job
Your Guide To Finding The Perfect Part-Time Job
SnapJob
 
1比1仿制(csun毕业证书)加州州立大学北岭分校毕业证硕士文凭原版一模一样
1比1仿制(csun毕业证书)加州州立大学北岭分校毕业证硕士文凭原版一模一样1比1仿制(csun毕业证书)加州州立大学北岭分校毕业证硕士文凭原版一模一样
1比1仿制(csun毕业证书)加州州立大学北岭分校毕业证硕士文凭原版一模一样
4y5yl5qy
 
Accelerating AI Integration with Collaborative Learning - Kinga Petrovai - So...
Accelerating AI Integration with Collaborative Learning - Kinga Petrovai - So...Accelerating AI Integration with Collaborative Learning - Kinga Petrovai - So...
Accelerating AI Integration with Collaborative Learning - Kinga Petrovai - So...
SocialHRCamp
 
Becoming Relentlessly Human-Centred in an AI World - Erin Patchell - SocialHR...
Becoming Relentlessly Human-Centred in an AI World - Erin Patchell - SocialHR...Becoming Relentlessly Human-Centred in an AI World - Erin Patchell - SocialHR...
Becoming Relentlessly Human-Centred in an AI World - Erin Patchell - SocialHR...
SocialHRCamp
 
哪里购买伯明翰大学毕业证(uob毕业证)学位证书原版一模一样
哪里购买伯明翰大学毕业证(uob毕业证)学位证书原版一模一样哪里购买伯明翰大学毕业证(uob毕业证)学位证书原版一模一样
哪里购买伯明翰大学毕业证(uob毕业证)学位证书原版一模一样
mesfe
 
Rally Webinar Recruitment Marketing for High Volume Hiring.pdf
Rally Webinar Recruitment Marketing for High Volume Hiring.pdfRally Webinar Recruitment Marketing for High Volume Hiring.pdf
Rally Webinar Recruitment Marketing for High Volume Hiring.pdf
Rally Recruitment Marketing
 
AI Considerations in HR Governance - Shahzad Khan - SocialHRCamp Ottawa 2024
AI Considerations in HR Governance - Shahzad Khan - SocialHRCamp Ottawa 2024AI Considerations in HR Governance - Shahzad Khan - SocialHRCamp Ottawa 2024
AI Considerations in HR Governance - Shahzad Khan - SocialHRCamp Ottawa 2024
SocialHRCamp
 
Periodical - Employee Spotlight Kathryn Hillenburg
Periodical - Employee Spotlight Kathryn HillenburgPeriodical - Employee Spotlight Kathryn Hillenburg
Periodical - Employee Spotlight Kathryn Hillenburg
marketing659039
 
一模一样(unh毕业证书)美国新罕布什尔大学毕业证学位证书案例原版一模一样
一模一样(unh毕业证书)美国新罕布什尔大学毕业证学位证书案例原版一模一样一模一样(unh毕业证书)美国新罕布什尔大学毕业证学位证书案例原版一模一样
一模一样(unh毕业证书)美国新罕布什尔大学毕业证学位证书案例原版一模一样
6budtn3l
 
How to Leverage AI to Boost Employee Wellness - Lydia Di Francesco - SocialHR...
How to Leverage AI to Boost Employee Wellness - Lydia Di Francesco - SocialHR...How to Leverage AI to Boost Employee Wellness - Lydia Di Francesco - SocialHR...
How to Leverage AI to Boost Employee Wellness - Lydia Di Francesco - SocialHR...
SocialHRCamp
 

Recently uploaded (13)

Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...
Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...
Building Meaningful Talent Communities with AI - Heather Pysklywec - SocialHR...
 
原版定制(ucdavis毕业证书)加州大学戴维斯分校毕业证学位证书电子版原版一模一样
原版定制(ucdavis毕业证书)加州大学戴维斯分校毕业证学位证书电子版原版一模一样原版定制(ucdavis毕业证书)加州大学戴维斯分校毕业证学位证书电子版原版一模一样
原版定制(ucdavis毕业证书)加州大学戴维斯分校毕业证学位证书电子版原版一模一样
 
Start Smart: Learning the Ropes of AI for HR - Celine Maasland - SocialHRCamp...
Start Smart: Learning the Ropes of AI for HR - Celine Maasland - SocialHRCamp...Start Smart: Learning the Ropes of AI for HR - Celine Maasland - SocialHRCamp...
Start Smart: Learning the Ropes of AI for HR - Celine Maasland - SocialHRCamp...
 
Your Guide To Finding The Perfect Part-Time Job
Your Guide To Finding The Perfect Part-Time JobYour Guide To Finding The Perfect Part-Time Job
Your Guide To Finding The Perfect Part-Time Job
 
1比1仿制(csun毕业证书)加州州立大学北岭分校毕业证硕士文凭原版一模一样
1比1仿制(csun毕业证书)加州州立大学北岭分校毕业证硕士文凭原版一模一样1比1仿制(csun毕业证书)加州州立大学北岭分校毕业证硕士文凭原版一模一样
1比1仿制(csun毕业证书)加州州立大学北岭分校毕业证硕士文凭原版一模一样
 
Accelerating AI Integration with Collaborative Learning - Kinga Petrovai - So...
Accelerating AI Integration with Collaborative Learning - Kinga Petrovai - So...Accelerating AI Integration with Collaborative Learning - Kinga Petrovai - So...
Accelerating AI Integration with Collaborative Learning - Kinga Petrovai - So...
 
Becoming Relentlessly Human-Centred in an AI World - Erin Patchell - SocialHR...
Becoming Relentlessly Human-Centred in an AI World - Erin Patchell - SocialHR...Becoming Relentlessly Human-Centred in an AI World - Erin Patchell - SocialHR...
Becoming Relentlessly Human-Centred in an AI World - Erin Patchell - SocialHR...
 
哪里购买伯明翰大学毕业证(uob毕业证)学位证书原版一模一样
哪里购买伯明翰大学毕业证(uob毕业证)学位证书原版一模一样哪里购买伯明翰大学毕业证(uob毕业证)学位证书原版一模一样
哪里购买伯明翰大学毕业证(uob毕业证)学位证书原版一模一样
 
Rally Webinar Recruitment Marketing for High Volume Hiring.pdf
Rally Webinar Recruitment Marketing for High Volume Hiring.pdfRally Webinar Recruitment Marketing for High Volume Hiring.pdf
Rally Webinar Recruitment Marketing for High Volume Hiring.pdf
 
AI Considerations in HR Governance - Shahzad Khan - SocialHRCamp Ottawa 2024
AI Considerations in HR Governance - Shahzad Khan - SocialHRCamp Ottawa 2024AI Considerations in HR Governance - Shahzad Khan - SocialHRCamp Ottawa 2024
AI Considerations in HR Governance - Shahzad Khan - SocialHRCamp Ottawa 2024
 
Periodical - Employee Spotlight Kathryn Hillenburg
Periodical - Employee Spotlight Kathryn HillenburgPeriodical - Employee Spotlight Kathryn Hillenburg
Periodical - Employee Spotlight Kathryn Hillenburg
 
一模一样(unh毕业证书)美国新罕布什尔大学毕业证学位证书案例原版一模一样
一模一样(unh毕业证书)美国新罕布什尔大学毕业证学位证书案例原版一模一样一模一样(unh毕业证书)美国新罕布什尔大学毕业证学位证书案例原版一模一样
一模一样(unh毕业证书)美国新罕布什尔大学毕业证学位证书案例原版一模一样
 
How to Leverage AI to Boost Employee Wellness - Lydia Di Francesco - SocialHR...
How to Leverage AI to Boost Employee Wellness - Lydia Di Francesco - SocialHR...How to Leverage AI to Boost Employee Wellness - Lydia Di Francesco - SocialHR...
How to Leverage AI to Boost Employee Wellness - Lydia Di Francesco - SocialHR...
 

Vietravel managing training hrm

  • 1. LOGO Viettravel Managing Training Tutor : Ms. Pham My Hanh Class: Tutorial 1 - FB08 Group members: Thai Ba Dong Nguyen Thi Thu Ha Nguyen Thi Hoang Oanh Nguyen Van Tai
  • 3. Background of Viettravel Founded on 20/12/1995 as “Vietravel" Marketing and Tourist Company Belonging directly to Transports and Communications Ministry. Head Office: 190 Pasteur, District 3, Ho Chi Minh City Many branches were established from 1996 up to now. Two representative offices in Tokyo and Paris Main business field activities:  - Domestic Tour  - Inbound & Outbound Tour 3
  • 4. Some achievements One of the 10 leading Tourist Company in Vietnam in 2001, 2000, 2006 Six consecutive times receiving “The tour operator with the best customer service in Vietnam” award in 2008 Revenue increase significantly. 4
  • 5. 5
  • 7. Managing training Employee: + Better Performance + Career Enhancement + Satisfaction + Job Security Vietravel + Stronger competitiveness + Loyal Employment + Cope with Environment + Morale increase 7 Score Why?
  • 8. Managing training Current + Reach revenue + Well conducted tours + Reliable Suppliers + Target market + professional system Future + Leading operator + Exploring Destinations + Unique Itineraries + World wide market + Economic Crisis control 8 Score
  • 9. Managing training 9 Score Who are trained? - Sale person ( Domestic, Outbound, Inbound) - Operator - Reservationists - Tour guide - PR
  • 10. Managing training What Trained? Sale Process: 10 Score Search Customer resource Define Customer Build Itinerary CommunicatingContract signPass to Operator
  • 11. Managing training Operation process 11 Score Receive Request Customize Itinerary Service Arranged Service confirmAssigned person Delivery/ conducting
  • 12. Managing training Reservation Process 12 Score Search Supplier pool Negotiation Confirmation DepositService ReceivedCredit Noted
  • 13. Managing training Guide Process 13 Itinerary Received Destination Hightlighted Tour conducting ResponseReport
  • 14. Managing training  Who conduct training? - Managers, specialists, HR, Experienced staffs.  Where training taken place? Office, Working places 14
  • 15. Evaluating training Level 3 : Participant’s use of their new skills and knowledge back on the job were compared against the job performance of the control group. Sale department : the supervisors estimate the effectiveness of training program base on the amount of service sold and the frequency of the customers come back to the company Recommendation of customer about behavior of employee
  • 16. Evaluating training Operator & reservationists , PR Basing on how effective and professional in dealing with problem in working they are? - Soft skill : communicate , team work, time controlling - Hard skill : presentation skill, using computer in working, writing and noting skill….. * The results they get after training: amount of good ideas, number of finish project in limited time…..
  • 17. Evaluating training Tour guide Mostly based on the feedback of the visitors and supervisors - Knowledge - Communication skill - Flexibility in dealing with problems - Friendliness to visitors
  • 18. Some disadvantages Time consuming Customer disturbed Difficult in measuring
  • 19. Recommendations Adding clear characteristics in recruiting the new employees and in training programs to reduce time consume Giving clear and easy-understanding explanation to customers to avoid disturbing
  • 20. THANK YOU FOR LISTENING! Q&A 20