1. Hariharan Narayanan
E-mail: hari25_87@rediffmail.com Phone: +919884740207
Address: 5/6, Ragava Iyer 2nd Street, Purushotam Nagar, Chromepet, Chennai - 600044.
Objective
A Challengingposition where Icanlearn,share and developmyskillstosupportthe growthof
organisationandmycarrier,whichhelpstofulfill mypersonalandsocial duties.
CAREER HISTORY
THE ROYAL BANK OF SCOTLAND FEB 2009 …. Present
Manager – GRDM
Job Nature:
 GRDM- GroupReference DataManagementisa finance system, more of adata warehouse &a
global end-userplatformwhichaggressivelyconnectedwithnumerousRBSPLCand NV down
streams.
 In GRDM we create CIS code for Basel IIrequirementwhichsupportsFSA regulatoryreporting
and are interlinkedwithLEI,FATCA,QCCP,Moody’s,FITCH,S&PSWIFT,DUNS & othervendor
source IDs ina single stream. CISCodesare setupforall whole sale customers.
 CIS code’slife bloodisSICsectors,clientHierarchy, Mergersandacquisition&Countryof
Operationinformation.AsDQTwe validate,review andupdate thisinformationfordata
maintenance withgooddataaccuracy to assistdecisionsforthe regulatorsreview.
 Fewkeydata elementof RBSlike CISCodes,SIC CodesandClientshierarchyare maintainedby
GRDM.
 In BAU we create and amenddetailsinCISCode andas part of helpdeskwe resolvequeriesand
supportdownstreamactivities.
 CIS Codesare createdfor several legal entitytypeslikePersonal,Soletrader,unincorporated
Partnership,Company,incorporatedpartnership,Trust,Funds,etc.
 We validate the existence of the legal entityinexternallythroughsearchengines,vendor
sources,countryregistry,Moody’s,entitywebsite,RegulatedwebsitesandLEI.
 We have foureye andsix eye checkswhile creatingandamendinganyCISCode.
 We workon benchmarkingexercisetwice yearlytocheckonthe data accuracy and
completenessusingrandomselectionof 40000 samplesfrommillionsof record.
 We supportremediationworktomake ourdata more accurate in timelymanner.
 We workon businessprojects fromdifferentfranchise withinRBS
 We use vendorreportsandupdate our recordsto make data more accurate to the real time
changes.
I startedas a verifier,checkingall the actionsworkedbythe analyst andpushthat intosystem.Next
supportedhelpdeskactivitiesbyresolvingqueriesfromcustomers,supportedvariousprojectson
remediationandbenchmarkingnow supervise the teamof ten andresponsiblebyensuring thatstaffs
are motivatedmonitoredandmeasuredinlinewithcompanytargetsandperformance standards.
Responsible formakingsure thatanygaps inperformance orqualityare quicklyidentifiedand
addressed.Producingaccurate reportsonteamperformance forseniormanagersonperiodicbasis.

2. COMPETENCIES OVERVIEW:
Operations:
 Preparingdailyworkloadsforstaff &coordinating the dailyallocationof work.
 Supportteamas SME for theirqueriesandreduce the dependencyof Onshore.
 Reducedthe onshore dependencyfrom30 % to 5 % by buildingaSME team inoffshore.
 Performedall administrative tasks.
 Signingoff dailyBAUactivitiesbydeliveringwithinagreedSLA (creating,amendingCISCode and
helpdeskactivities)
 Reportweekly MISwithOnshore counterparts.
 ActivelyinvolvedinpromotingandstreamliningBAUactivitiesof the team.
 Lead manybusinessprojectsanddelivereditwithinthe agreedSLA.
 Lead several businesscheckout(new systemimplementation&testing)
 DesignedProcessManual andFAQ,whichguidesourteamforyears.
 Trainingnewteammembers.
 BusinessContinuityprocess - Preparesandreviewsthe BCPdocumentforourteamperiodically,
to standardise the processof alternate workplace duringuncertaintyevents.
 User entitlement reviews(UER) reporttomanagement - Submittedthisreportperiodically
reviewingthe accesslevel forthe people inusingwebsites/servicesfromvendorandother
sources.
Team Management:
 Leading,mentoring&monitoringthe performance of the teammemberstoensure efficiencyin
processoperationsandmeetingindividual &grouptarget.
 Managing andmonitoringstaff attendance
 Motivatingthe teamto achieve highstandardsandKPItargets.
 Proficientinhandlingqualityserviceoperations,organizingprocessstrategiesandbuilding
relationshipwithvariousgroups.
 Creatingandsustainingadynamicenvironmentthatfostersdevelopmentopportunitiesand
motivateshighperformanceamongst teammembersand improvementsplanforthe low
performers.
 Monitor& reportsperformance of myteammembersandbeenapart of midand yearend
performance discussions.
KeySkills:
 Strongdecisionmakingandproblemsolvingskills.
 Good inleadingfromfront.
 Takesownershipof the tasksanddeliversitbytime.
 Handles escalationsif anyandfindsolutionsforthe same.
 Able tomotivate andleadothersina teamenvironment.
 Good communicationskills,bothwrittenandverbal.
 An abilitytobuildrapportandtrust quicklywithworkcolleagues.
 Able toprioritize tasksandworkloadsinorderof importance.
 Track record of deliveringresultswithdeadlines.
 ConversantwithMS-officetoolsalsohave some knowledge onMSaccess - basiclevel.
 Abilitytonegotiate andinfluence.
 Abilitytomake poorperformers effective.

3.  Accessingcorporate websites, director’s report,solicitorsreport,chamberof commerce of the
countries,companyaccounts& annual reportanalysistoknow the clientstatus. Accessing
various countriesregister. Accessingvarioussearchengineslike,LEI utilityportal D&B(DUNs),
OneSource,SWIFTonline, BankersAlmanac,Moody’s,S&PandFitchratingforvalidatingclient
reputation.
HIGHLIGHTS:
 Has beenrewardedspotovation andstarperformerawardsfor8 timeswithinfirsttwoyearsof
my carrierfor been the bestqualitychecker&trainer,for100% accuracy twice,as a young
leadertwice andforBestTeam leadsupport.
 Spotovationfor the businesscheckoutsandnew systemtestingscriptdesigning.
 I have received onshore appreciation several times, forbeingproactiveandforbusinesssuccess.
 51 Ideasgivenforsystemenhancements,outof which17 beenimplementedandothersare
keptfor future,consideringthe costandpriorities.Thisbeenappreciatedbymy on-shore BU
head.
 Certifiedforsubmitting 8ideasinAIM(Anyideamatters),whichare relative toprocess
improvement/cuttingdownthe waste inprocess.
 AppreciatedbyOn-shore managerforeffective MIreporting.
 Appreciatedforimplementingleanideassuccessfullyintothe process.
CREDENTIALS
 Certified LERC(Leanenterpriseresearchcenter)1A for LEAN techniquesbestpractice inwork
place.
 CertifiedFinance TalentGatewayProgramme(FTGP) - IdentifiedasFuture leaderandtrainedin
leadershipskills.
 CertifiedDe Bonothinkingsystems –Lateral thinking.
ACADEMICDETAILS
 B.E. - E.C.E 2004 — 2008
ThangaveluEngg.College - AnnaUniversity
ObtainedmyB.E.degree infirstclasswith72 %
 M.B.A - F.M 2011 — 2013
BharathiyarUniversity
ObtainedmyMBA degree - Distance educationwith58%
INTERESTS
 Music and Pencil drawing
 To Knowabout History
 Social activities - BloodDonor(O- ve)

4. PERSONAL DETAILS
Date of Birth: 25th
July1987
Fathername: NarayananM
Nationality: Indian
Marital Status: Married
LinguisticAbilities: Tamil & English
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge.
Date: Signature
Place: Chennai