Product analytics tools that leverage data from connected products are enabling new capabilities for IT equipment manufacturers and opening up strategic opportunities. Early adopters have seen significant impacts, including double-digit revenue growth, 5-1% increases in return on sales for business units, and service productivity improvements of 20-35%. As product analytics evolves, it will create a "digital nervous system" through connected products that automates most functions and processes, allowing equipment manufacturers to achieve unprecedented customer intimacy and insight.
IoT and equipment connectivity are vital necessities for original equipment manufacturers, owners, and operators who want to maintain or increase market share.
The survey received responses from 49 organizations across Australia and New Zealand. Around 78% were actively pursuing smart metering or intelligent water network projects, with 55% currently rolling out projects or planning to within a year. Key drivers for projects included improving customer service, deferring required network upgrades through better planning, and reducing operating costs from manual meter reading. Project costs ranged significantly from $5,000 to over $9.5 million depending on the size and scope. Many projects were fully funded by utilities, with some receiving additional federal government funding. Reported actual costs generally matched initial projections for completed projects.
Digital Businesses Need to Rethink Their Network StrategiesAbhishek Sood
This report from ZK Research explores why it’s critical that digital businesses rethink their network strategies and embrace a software-defined future. Access now to discover:
The challenges of traditional networks
Why SD-WANs are the foundation for new enterprise networks
How you can chart a path to the SD-WAN
Key criteria for evaluating SD-WAN solution providers
Digital transformation is reshaping strategic realities for smart enterprises. NEC identifies its top 10 strategic drivers shaping the market: 1) Pervasive Connectedness 2) Everything as a Service 3) Dynamic Delivery 4) Smart Workspace 5) Unified Customer Experience 6) Ensuring Cyber Security 7) Holistic Business Continuity 8) Smart Data Analytics 9) Augmented Intelligence 10) Digital Inclusion. These drivers provide guidance for organizations to simplify operations, realize efficiencies, and gain competitive advantages through disruptive changes.
The document discusses the transition to digital oilfields and remote monitoring solutions. Traditional monitoring systems are being replaced by more integrated digital solutions that allow sharing of data, images, and remote assistance between offshore assets and onshore control centers. These digital solutions extract only necessary data and use data reduction techniques to minimize transmission needs while still providing key information to optimize operations and productivity remotely.
This document discusses several use cases for SD-WAN as a service and how a managed SD-WAN provider like QOS fits those use cases. It outlines common challenges customers face around lack of SD-WAN expertise, enabling remote work, lack of centralized management, and poor edge security. For each use case, it describes what QOS is seeing in the market and how QOS solutions like co-managed services, automated provisioning, centralized monitoring and analytics, and integrated security address those challenges. The target audiences of CIOs, VPs/Directors of IT are also addressed.
The document discusses the evolution of data centers from traditional silo-based models to more flexible compute centers. It describes how early data centers had low utilization rates and high costs due to each system being contained separately without sharing resources. Newer hybrid and cloud-based models use virtualization, standardization, and automation to improve efficiency and reduce costs. The document argues that in order to remain competitive, organizations must continue adapting their data center services to new technologies and business needs such as analytics, mobility, and cloud computing. This will involve trends like fabric-based computing, opex models, private clouds, and a focus on security, sustainability, and business services rather than just infrastructure.
This document debunks several myths about software-defined infrastructure (SDI). It summarizes that SDI is not the same as virtualization alone, but rather is a full infrastructure ecosystem that includes virtualization. It also explains that SDI can improve security through custom policies based on workload parameters rather than network components. Additionally, SDI does not leave legacy infrastructure behind but rather incorporates both legacy and virtualized resources under one manageable system. SDI also does not replace hardware entirely but rather virtualizes hardware capabilities to improve flexibility and lower costs.
IoT and equipment connectivity are vital necessities for original equipment manufacturers, owners, and operators who want to maintain or increase market share.
The survey received responses from 49 organizations across Australia and New Zealand. Around 78% were actively pursuing smart metering or intelligent water network projects, with 55% currently rolling out projects or planning to within a year. Key drivers for projects included improving customer service, deferring required network upgrades through better planning, and reducing operating costs from manual meter reading. Project costs ranged significantly from $5,000 to over $9.5 million depending on the size and scope. Many projects were fully funded by utilities, with some receiving additional federal government funding. Reported actual costs generally matched initial projections for completed projects.
Digital Businesses Need to Rethink Their Network StrategiesAbhishek Sood
This report from ZK Research explores why it’s critical that digital businesses rethink their network strategies and embrace a software-defined future. Access now to discover:
The challenges of traditional networks
Why SD-WANs are the foundation for new enterprise networks
How you can chart a path to the SD-WAN
Key criteria for evaluating SD-WAN solution providers
Digital transformation is reshaping strategic realities for smart enterprises. NEC identifies its top 10 strategic drivers shaping the market: 1) Pervasive Connectedness 2) Everything as a Service 3) Dynamic Delivery 4) Smart Workspace 5) Unified Customer Experience 6) Ensuring Cyber Security 7) Holistic Business Continuity 8) Smart Data Analytics 9) Augmented Intelligence 10) Digital Inclusion. These drivers provide guidance for organizations to simplify operations, realize efficiencies, and gain competitive advantages through disruptive changes.
The document discusses the transition to digital oilfields and remote monitoring solutions. Traditional monitoring systems are being replaced by more integrated digital solutions that allow sharing of data, images, and remote assistance between offshore assets and onshore control centers. These digital solutions extract only necessary data and use data reduction techniques to minimize transmission needs while still providing key information to optimize operations and productivity remotely.
This document discusses several use cases for SD-WAN as a service and how a managed SD-WAN provider like QOS fits those use cases. It outlines common challenges customers face around lack of SD-WAN expertise, enabling remote work, lack of centralized management, and poor edge security. For each use case, it describes what QOS is seeing in the market and how QOS solutions like co-managed services, automated provisioning, centralized monitoring and analytics, and integrated security address those challenges. The target audiences of CIOs, VPs/Directors of IT are also addressed.
The document discusses the evolution of data centers from traditional silo-based models to more flexible compute centers. It describes how early data centers had low utilization rates and high costs due to each system being contained separately without sharing resources. Newer hybrid and cloud-based models use virtualization, standardization, and automation to improve efficiency and reduce costs. The document argues that in order to remain competitive, organizations must continue adapting their data center services to new technologies and business needs such as analytics, mobility, and cloud computing. This will involve trends like fabric-based computing, opex models, private clouds, and a focus on security, sustainability, and business services rather than just infrastructure.
This document debunks several myths about software-defined infrastructure (SDI). It summarizes that SDI is not the same as virtualization alone, but rather is a full infrastructure ecosystem that includes virtualization. It also explains that SDI can improve security through custom policies based on workload parameters rather than network components. Additionally, SDI does not leave legacy infrastructure behind but rather incorporates both legacy and virtualized resources under one manageable system. SDI also does not replace hardware entirely but rather virtualizes hardware capabilities to improve flexibility and lower costs.
This document discusses a recent win for QOS Networks in providing an SD-WAN solution to a large regional healthcare insurer. Key details include:
- The customer had aging infrastructure and wanted increased control, visibility, performance and compliance.
- QOS Networks proposed its Intelligent Network Platform for co-managed SD-WAN across 21 sites, along with monitoring, automation and insights.
- The $845k, 3-year agreement will see QOS Networks deploy VeloCloud SD-WAN through its inDeploy platform over 10 weeks.
Dr Dev Kambhampati | Electric Utilities Situational AwarenessDr Dev Kambhampati
This document is a draft of a NIST special publication providing guidance on situational awareness solutions for electric utilities. It includes an executive summary, approach, architecture, and security characteristics for implementing situational awareness. The publication describes a challenge electric utilities face in gaining comprehensive visibility across separate IT, operational technology, and physical security systems. It then outlines a solution developed by NIST to integrate these systems using commercial and open source tools to improve detection of cybersecurity incidents and support regulatory compliance. The benefits of the solution include improved cybersecurity, faster incident response, and more effective risk management.
Big data for cybersecurity - skilledfield slides - 25032021Mouaz Alnouri
Mouaz Alnouri presented on using big data technologies for cybersecurity. He discussed how cybersecurity poses big data challenges due to the volume, velocity, and variety of security data. Skilledfield helps clients address these challenges by designing analytics pipelines to acquire, parse, enrich, analyze and alert on security data. They also implement techniques like threat modeling, behavioral analytics and machine learning to detect threats. Unleashing big data technologies can help organizations improve security detection, response and visibility to protect against emerging cyber threats.
Iot security requirements will reshape enterprise it security programsMarket Engel SAS
IoT security requirements will reshape enterprise IT security programs
The power of objects in the Internet of Things (IoT) to change the state of environments — in addition to generating information — will cause chief information security officers (CISOs) to redefine the scope of their security efforts beyond present responsibilities, according to Gartner.
This document discusses how QOS Networks can help customers stand out from the SD-WAN crowd by providing intelligent network management. It outlines that QOS Networks delivers SD-WAN and security solutions, monitors the network continuously, and acts as an extension of customers' internal IT teams through co-management. This enables customers to focus on their business rather than managing complex networks. The document also provides an example of how QOS Networks successfully co-manages the network for a customer with 1400 centers.
The Cloud Playbook showcases how Booz Allen’s Cloud Analytics Reference Architecture can be utilized to build technology infrastructures that can withstand the weight of massive data sets - and deliver the deep insights organizations need to drive innovation.
Is Your Organization Ready to Embrace a Digital Twin?Cognizant
Before industrial organizations invest in technologies for creating data-driven product design strategies, they need to reassess their operational maturity and technology readiness to compete in a world where the virtual and physical seamlessly fuse as digital twins.
Cloud based security threats with present challenges and opportunities for ma...eSAT Publishing House
IJRET : International Journal of Research in Engineering and Technology is an international peer reviewed, online journal published by eSAT Publishing House for the enhancement of research in various disciplines of Engineering and Technology. The aim and scope of the journal is to provide an academic medium and an important reference for the advancement and dissemination of research results that support high-level learning, teaching and research in the fields of Engineering and Technology. We bring together Scientists, Academician, Field Engineers, Scholars and Students of related fields of Engineering and Technology
Cloud Security: A Brief Journey through the Revolutionary Technologyrosswilks1
Vanderbilt cloud solutions such as ACT365 and SPC Connect are proving popular for security installers due to their adaptability and flexibility. The concept of cloud computing has existed for decades, originating from John McCarthy's idea of time-sharing in the 1960s. Today cloud spending is growing at 12.5% annually and is integrated into everyday activities. Cloud solutions offer convenience and simplicity for businesses, reducing costs compared to maintaining on-site servers. They provide remote access and management capabilities. While some have security concerns about the cloud, providers like Vanderbilt implement strong encryption to protect customer data.
The document discusses how fog computing and distributed intelligence platforms can disrupt the energy sector by enabling a more efficient and reliable industrial network. It describes how fog computing involves performing compute, storage, control and networking functions closer to industrial devices and sensors rather than relying solely on remote cloud services. This allows for lower latency responses, better security and a more adaptable system. The document provides examples of how fog computing could improve microgrids, SCADA integration, grid balancing and create a distributed system platform in the energy industry.
IT Security at the Speed of Business: Security Provisioning with Symantec Dat...Symantec
Today’s data centers are transitioning into software-defined data centers (SDDC). In the SDDC, the core elements of the infrastructure—storage, server and compute, networking, databases, and business applications—are virtualized and delivered as services. The deployment, provisioning, configuration, management and operation of the entire infrastructure is abstracted from hardware and implemented through software. The infrastructure resources across the stack are application-centric, and customers have the ability to provision IT assets across their public cloud, private cloud, and on-premise domains. These SDDC capabilities are intended to enhance an enterprise’s ability to quickly respond to new opportunities and emerging threats.
Value Journal, a monthly news journal from Redington Value Distribution, intends to update the channel on the latest vendor news and Redington Value’s Channel Initiatives.
Key stories from the March Edition:
•Oracle Expands Hybrid Cloud Portfolio with Roving Edge Infrastructure
•Huawei Unveils New Solutions to Stimulate Growth in the Digital Economy
•Fortinet Delivers Major Updates to FortiOS Operating System
•Cisco Completes Acquisition of IMImobile
•Palo Alto Networks Launches NextWave 3.0
•Cambium Networks Unveils Gigabit Outdoor Point to Point Solution
•Check Point Software Launches Unified Security Solution Harmony
•Citrix Tackles Employee Well-Being
•CrowdStrike Delivers Advanced Threat Protection for Cloud and Container Workloads
•Kaspersky: DDoS Attacks in Q4 2020 Dropped by a Third Compared to Q3
•Nutanix Extends Ransomware Protections to Help Secure Customers’ IT Environments
•New Veeam Backup & Replication v11 Now Available
•VMware Refreshes vRealize Cloud Management
•Veritas Introduces NetBackup 9
•Ivanti Wavelink Expands Velocity Platform
•CyberArk Delivers New Identity Security Offerings to Drive Customer Success
Power Grid Identity Management addressed with NIST 1-800David Sweigert
This document provides a 3-sentence summary of the key points:
The challenge is that identity and access management systems in the electricity subsector are often decentralized, increasing security risks. The solution demonstrated a centralized identity and access management platform using commercial products to securely manage access to IT, operational technology, and physical access systems. The benefits are reduced risk of disruption, improved efficiency of access management, and cost savings for organizations implementing standards-based security technologies.
Patterns for Success: Lessons Learned When Adopting Enterprise DevOpsCognizant
The document discusses common reasons for failure of DevOps initiatives in large enterprises and provides recommendations for successful adoption of DevOps. Some key reasons for failure include lack of a common definition, organizational resistance to change, cultural issues, technology complexity, divergent tools used, architectural differences, and existing technical debt. The document recommends addressing these issues by having a well-defined plan, executive support, stakeholder buy-in, dedicated roles to lead the effort, a phased approach using pilots, automation, and objective metrics to track progress. Following these patterns can help large organizations successfully adopt DevOps.
This document discusses business intelligence in the cloud. It begins by introducing constraints to traditional BI adoption like costly and inflexible integrated infrastructures. Cloud computing provides an environment for BI that is elastic, low-cost, and flexible. The document then discusses how cloud BI can accelerate adoption, enable easier evaluation and short-term analysis, and increase flexibility. Overall, cloud BI makes BI implementation cheaper and faster while increasing an organization's analytic capabilities.
Virtela is the world's largest independent managed network, security, and technology services company. It offers secure global networking, faster application response times, and 24/7 support through its unique model that integrates best-of-breed technologies and networks in over 190 countries. Virtela's Enterprise Services Cloud is a cloud architecture built for enterprise networking, security, and mobility that delivers better alternatives to traditional carrier services.
The document discusses a study that aimed to evaluate the transparency of cloud providers' security, privacy, auditability, and service level agreements. It developed a Cloud Provider Transparency Scorecard to assess information from cloud providers' websites. It conducted a preassessment of six cloud providers to evaluate available information and then performed a detailed assessment using the scorecard. The assessment focused on policies, procedures, certifications, audits and service level agreements published on providers' websites.
IRJET- Search Improvement using Digital Thread in Data AnalyticsIRJET Journal
This document discusses the use of digital thread in data analytics to improve search and provide end-to-end visibility across product lifecycles. Digital thread is a communication system that connects manufacturing process elements and provides a complete view of each element throughout the lifecycle. It allows sharing of information across organizations and suppliers. Digital thread brings quality gains by managing large amounts of data and complex supply chains. It helps enterprises quickly redesign products and meet timelines while maintaining visibility of each component's journey. The document proposes using a Neo4j graph database hosted on AWS cloud to implement a digital thread that links product data. This would provide security, performance, and analytics benefits across the overall manufacturing process.
Manufacturing companies have traditionally
had an on-again-off-again relationship with
technology. However, the paradigm shift driven
by global manufacturing and distribution,
combined with rapid digital innovation, is
changing this equation. Deloitte’s 2016 MHI
survey reveals that 83% of manufacturing
organizations believe investing in key digital
technologies such as IoT, robotics, Big
Data, cloud computing, etc. will be key to
competitive advantage in the near future.1
Taking full advantage of data-driven efficiency makes your operations more precise, predictable and efficient.
Take control of your resources and inventory. Let big data work for you.
Harbor Research - Strategies for Smart ServicesHarbor Research
The document discusses strategies for "smart services" enabled by connecting manufactured products to the internet. It argues that connecting devices allows manufacturers to (1) gather field intelligence on product performance and customer usage, (2) provide preemptive services based on this data to reduce failures and surprises for customers, and (3) create new recurring revenue streams from ongoing smart services. Early adopters like Honeywell, Air Products, and GE have transformed their businesses through these smart service strategies.
Unica Detect provides a solution for event-based marketing that allows financial institutions to detect patterns in customer transaction data and other behaviors. This enables opportunities like reducing churn, cross-selling, fraud detection, and personalizing the customer experience. While banks have more customer data than ever, integrating diverse systems and making sense of large datasets presents challenges. Unica Detect uses an open and adaptable system to overcome these challenges and power behavior-based marketing actions.
This document discusses a recent win for QOS Networks in providing an SD-WAN solution to a large regional healthcare insurer. Key details include:
- The customer had aging infrastructure and wanted increased control, visibility, performance and compliance.
- QOS Networks proposed its Intelligent Network Platform for co-managed SD-WAN across 21 sites, along with monitoring, automation and insights.
- The $845k, 3-year agreement will see QOS Networks deploy VeloCloud SD-WAN through its inDeploy platform over 10 weeks.
Dr Dev Kambhampati | Electric Utilities Situational AwarenessDr Dev Kambhampati
This document is a draft of a NIST special publication providing guidance on situational awareness solutions for electric utilities. It includes an executive summary, approach, architecture, and security characteristics for implementing situational awareness. The publication describes a challenge electric utilities face in gaining comprehensive visibility across separate IT, operational technology, and physical security systems. It then outlines a solution developed by NIST to integrate these systems using commercial and open source tools to improve detection of cybersecurity incidents and support regulatory compliance. The benefits of the solution include improved cybersecurity, faster incident response, and more effective risk management.
Big data for cybersecurity - skilledfield slides - 25032021Mouaz Alnouri
Mouaz Alnouri presented on using big data technologies for cybersecurity. He discussed how cybersecurity poses big data challenges due to the volume, velocity, and variety of security data. Skilledfield helps clients address these challenges by designing analytics pipelines to acquire, parse, enrich, analyze and alert on security data. They also implement techniques like threat modeling, behavioral analytics and machine learning to detect threats. Unleashing big data technologies can help organizations improve security detection, response and visibility to protect against emerging cyber threats.
Iot security requirements will reshape enterprise it security programsMarket Engel SAS
IoT security requirements will reshape enterprise IT security programs
The power of objects in the Internet of Things (IoT) to change the state of environments — in addition to generating information — will cause chief information security officers (CISOs) to redefine the scope of their security efforts beyond present responsibilities, according to Gartner.
This document discusses how QOS Networks can help customers stand out from the SD-WAN crowd by providing intelligent network management. It outlines that QOS Networks delivers SD-WAN and security solutions, monitors the network continuously, and acts as an extension of customers' internal IT teams through co-management. This enables customers to focus on their business rather than managing complex networks. The document also provides an example of how QOS Networks successfully co-manages the network for a customer with 1400 centers.
The Cloud Playbook showcases how Booz Allen’s Cloud Analytics Reference Architecture can be utilized to build technology infrastructures that can withstand the weight of massive data sets - and deliver the deep insights organizations need to drive innovation.
Is Your Organization Ready to Embrace a Digital Twin?Cognizant
Before industrial organizations invest in technologies for creating data-driven product design strategies, they need to reassess their operational maturity and technology readiness to compete in a world where the virtual and physical seamlessly fuse as digital twins.
Cloud based security threats with present challenges and opportunities for ma...eSAT Publishing House
IJRET : International Journal of Research in Engineering and Technology is an international peer reviewed, online journal published by eSAT Publishing House for the enhancement of research in various disciplines of Engineering and Technology. The aim and scope of the journal is to provide an academic medium and an important reference for the advancement and dissemination of research results that support high-level learning, teaching and research in the fields of Engineering and Technology. We bring together Scientists, Academician, Field Engineers, Scholars and Students of related fields of Engineering and Technology
Cloud Security: A Brief Journey through the Revolutionary Technologyrosswilks1
Vanderbilt cloud solutions such as ACT365 and SPC Connect are proving popular for security installers due to their adaptability and flexibility. The concept of cloud computing has existed for decades, originating from John McCarthy's idea of time-sharing in the 1960s. Today cloud spending is growing at 12.5% annually and is integrated into everyday activities. Cloud solutions offer convenience and simplicity for businesses, reducing costs compared to maintaining on-site servers. They provide remote access and management capabilities. While some have security concerns about the cloud, providers like Vanderbilt implement strong encryption to protect customer data.
The document discusses how fog computing and distributed intelligence platforms can disrupt the energy sector by enabling a more efficient and reliable industrial network. It describes how fog computing involves performing compute, storage, control and networking functions closer to industrial devices and sensors rather than relying solely on remote cloud services. This allows for lower latency responses, better security and a more adaptable system. The document provides examples of how fog computing could improve microgrids, SCADA integration, grid balancing and create a distributed system platform in the energy industry.
IT Security at the Speed of Business: Security Provisioning with Symantec Dat...Symantec
Today’s data centers are transitioning into software-defined data centers (SDDC). In the SDDC, the core elements of the infrastructure—storage, server and compute, networking, databases, and business applications—are virtualized and delivered as services. The deployment, provisioning, configuration, management and operation of the entire infrastructure is abstracted from hardware and implemented through software. The infrastructure resources across the stack are application-centric, and customers have the ability to provision IT assets across their public cloud, private cloud, and on-premise domains. These SDDC capabilities are intended to enhance an enterprise’s ability to quickly respond to new opportunities and emerging threats.
Value Journal, a monthly news journal from Redington Value Distribution, intends to update the channel on the latest vendor news and Redington Value’s Channel Initiatives.
Key stories from the March Edition:
•Oracle Expands Hybrid Cloud Portfolio with Roving Edge Infrastructure
•Huawei Unveils New Solutions to Stimulate Growth in the Digital Economy
•Fortinet Delivers Major Updates to FortiOS Operating System
•Cisco Completes Acquisition of IMImobile
•Palo Alto Networks Launches NextWave 3.0
•Cambium Networks Unveils Gigabit Outdoor Point to Point Solution
•Check Point Software Launches Unified Security Solution Harmony
•Citrix Tackles Employee Well-Being
•CrowdStrike Delivers Advanced Threat Protection for Cloud and Container Workloads
•Kaspersky: DDoS Attacks in Q4 2020 Dropped by a Third Compared to Q3
•Nutanix Extends Ransomware Protections to Help Secure Customers’ IT Environments
•New Veeam Backup & Replication v11 Now Available
•VMware Refreshes vRealize Cloud Management
•Veritas Introduces NetBackup 9
•Ivanti Wavelink Expands Velocity Platform
•CyberArk Delivers New Identity Security Offerings to Drive Customer Success
Power Grid Identity Management addressed with NIST 1-800David Sweigert
This document provides a 3-sentence summary of the key points:
The challenge is that identity and access management systems in the electricity subsector are often decentralized, increasing security risks. The solution demonstrated a centralized identity and access management platform using commercial products to securely manage access to IT, operational technology, and physical access systems. The benefits are reduced risk of disruption, improved efficiency of access management, and cost savings for organizations implementing standards-based security technologies.
Patterns for Success: Lessons Learned When Adopting Enterprise DevOpsCognizant
The document discusses common reasons for failure of DevOps initiatives in large enterprises and provides recommendations for successful adoption of DevOps. Some key reasons for failure include lack of a common definition, organizational resistance to change, cultural issues, technology complexity, divergent tools used, architectural differences, and existing technical debt. The document recommends addressing these issues by having a well-defined plan, executive support, stakeholder buy-in, dedicated roles to lead the effort, a phased approach using pilots, automation, and objective metrics to track progress. Following these patterns can help large organizations successfully adopt DevOps.
This document discusses business intelligence in the cloud. It begins by introducing constraints to traditional BI adoption like costly and inflexible integrated infrastructures. Cloud computing provides an environment for BI that is elastic, low-cost, and flexible. The document then discusses how cloud BI can accelerate adoption, enable easier evaluation and short-term analysis, and increase flexibility. Overall, cloud BI makes BI implementation cheaper and faster while increasing an organization's analytic capabilities.
Virtela is the world's largest independent managed network, security, and technology services company. It offers secure global networking, faster application response times, and 24/7 support through its unique model that integrates best-of-breed technologies and networks in over 190 countries. Virtela's Enterprise Services Cloud is a cloud architecture built for enterprise networking, security, and mobility that delivers better alternatives to traditional carrier services.
The document discusses a study that aimed to evaluate the transparency of cloud providers' security, privacy, auditability, and service level agreements. It developed a Cloud Provider Transparency Scorecard to assess information from cloud providers' websites. It conducted a preassessment of six cloud providers to evaluate available information and then performed a detailed assessment using the scorecard. The assessment focused on policies, procedures, certifications, audits and service level agreements published on providers' websites.
IRJET- Search Improvement using Digital Thread in Data AnalyticsIRJET Journal
This document discusses the use of digital thread in data analytics to improve search and provide end-to-end visibility across product lifecycles. Digital thread is a communication system that connects manufacturing process elements and provides a complete view of each element throughout the lifecycle. It allows sharing of information across organizations and suppliers. Digital thread brings quality gains by managing large amounts of data and complex supply chains. It helps enterprises quickly redesign products and meet timelines while maintaining visibility of each component's journey. The document proposes using a Neo4j graph database hosted on AWS cloud to implement a digital thread that links product data. This would provide security, performance, and analytics benefits across the overall manufacturing process.
Manufacturing companies have traditionally
had an on-again-off-again relationship with
technology. However, the paradigm shift driven
by global manufacturing and distribution,
combined with rapid digital innovation, is
changing this equation. Deloitte’s 2016 MHI
survey reveals that 83% of manufacturing
organizations believe investing in key digital
technologies such as IoT, robotics, Big
Data, cloud computing, etc. will be key to
competitive advantage in the near future.1
Taking full advantage of data-driven efficiency makes your operations more precise, predictable and efficient.
Take control of your resources and inventory. Let big data work for you.
Harbor Research - Strategies for Smart ServicesHarbor Research
The document discusses strategies for "smart services" enabled by connecting manufactured products to the internet. It argues that connecting devices allows manufacturers to (1) gather field intelligence on product performance and customer usage, (2) provide preemptive services based on this data to reduce failures and surprises for customers, and (3) create new recurring revenue streams from ongoing smart services. Early adopters like Honeywell, Air Products, and GE have transformed their businesses through these smart service strategies.
Unica Detect provides a solution for event-based marketing that allows financial institutions to detect patterns in customer transaction data and other behaviors. This enables opportunities like reducing churn, cross-selling, fraud detection, and personalizing the customer experience. While banks have more customer data than ever, integrating diverse systems and making sense of large datasets presents challenges. Unica Detect uses an open and adaptable system to overcome these challenges and power behavior-based marketing actions.
The Information Agenda Guide for CSPs - Transform your business through information and analytics. The elements of an effective Information Agenda plan for communications service providers to help ensure the right information is delivered to the right people at the right time.
An experience is a personal and emotional event we remember. Every experience is established based upon pre-determined expectations we conceive and create in our minds. It’s personal, and therefore, remains a moving and evolving target in every scenario. When our experience concludes and the moment has passed, the outcome remains in our memory. Think about what makes you happy when connecting with your own device and then think about what makes you really upset when things are hard, complicated, and slow. If the user has a bad experience in anyone of these areas (simple, fast, and smart), they are likely to leave, share their negative experience, and potentially never return. Users might forget facts or details about their computing environment but they find it difficult to forgot the feeling behind a bad network experience. When something goes wrong with the network or an application, do you always get the blame?
So what can Ultra Low, consistent latency deliver? Low latency is a requirement for intensive, time critical applications. Latency is measure on a port-to-port basis, that once a frame is received on a ingress port how long does it take the frame to go through the internal switching infrastructure and leave an ingress port. The Summit X670 Top of Rack switch supports latency of around 800-900usec while the Black Diamond chassis, BDX8, can switch frames in a little as 3usec. We’re big believers in the value of disaggregation – of breaking down traditional data center technologies into their core components so we can build new systems that are more flexible, more scalable, and more efficient. This approach has guided Facebook from the beginning, as we’ve grown and expanded our infrastructure to connect more than 1.28 billion people around the world.
Flatter networks. Traditional data center networks have a minimum of three tiers: top of rack (ToR), aggregation and core. Often, there is more than one aggregation tier, meaning the data center could have three or more network tiers. When network traffic is primarily best effort, this is sufficient. But as more mission-critical, real-time traffic flows into the data center, it becomes critical that organizations move to two-tier networks.
An increase in east-west traffic flows. Legacy data center networks are designed for traffic to flow from the edge of the network into the core and then back to the edge in a north-south direction. Today, however, factors such as workforce mobility, Hadoop, big data and other applications are driving east-west traffic flows from server to server.
Virtualization of other IT assets. Historically, compute resources such as processor, memory and storage were resident in the server itself. Over time, more and more of these resources are being put into “pools” that can be accessed on demand. In this case, the data center network becomes a “fabric” that acts as the backplane for the virtualized data center.
The document discusses emerging technologies that will transform next generation supply chains, including cloud computing, blockchain, big data, IoT, AI/ML, and digital supply chains. It describes how these technologies will integrate to provide benefits such as more accurate forecasting and inventory control, simplified logistics and order fulfillment, enhanced remote management capabilities, faster production times, improved training, and tighter quality control. Specifically, cloud computing will centralize data access, blockchain can securely track transactions, big data analytics enables predictive insights, IoT connects all parties, and AI/ML automates decision making. Together these technologies pave the way for fully digital, customized, and data-driven supply chains.
The document discusses Riverbed's SteelCentral product family for managing digital experience. It summarizes that digital experience is critical for business success as more devices and customers interact digitally. However, most companies lack tools to effectively monitor digital experience across applications, networks, infrastructure and end users. The SteelCentral solution provides universal visibility across these domains through integrated monitoring and a single dashboard to improve digital experience quality. It collects and analyzes data from all domains and provides correlated performance insights for various roles.
Nexvu - Ensure An Amazing Customer ExperienceAdityaNath
Nexvu Retail is the industry’s first and only end-2-end visibility solution that delivers the insight needed to ensure an amazing customer experience at each and every store. Nexvu establishes a new standard for management
of the modern in-store technology environment
by providing complete visibility into
the health, utilization, and performance of
every single store IT asset and application simultaneously and in
real-time.Visit us at www.nexvu.com to learn more.
Revue de presse IoT / Data du 26/03/2017Romain Bochet
Sommaire :
- From the Edge To the Enterprise
- The Internet of Energy: Smart Sockets
- Google's big data calculates US rooftop solar potential
- Energy management: Oracle Utilities launches smart grid and IoT device management solution in the cloud
- Are vehicles the mobile sensor beds of the future?
Field Data Gathering Services — A Cloud-Based ApproachSchneider Electric
Utilities today wish to facilitate the capture of asset information in the field in a way that is not only scalable but cost effective. They need a system that is simple to use, inexpensive to implement, flexible enough to meet ever-changing needs, yet also powerful enough to cover a majority of their needs with immediacy. This paper describes Schneider Electric's powerful cloud-based solution to optimize the inspection and gathering of field information.
Assessing the Business Value of SDN Datacenter Security Solutionsxband
CTOs, CIOs, and application architects need access to datacenter facilities capable of handling the broad range of content serving, Big Data/analytics, and archiving functions associated with the systems of engagement and insight that they depend upon to better service customers and enhance business outcomes. They need to enhance their existing datacenters, they need to accelerate the building of new datacenters in new geographies, and they need to take greater advantage of advanced, sophisticated datacenters designed, built, and operated by service providers. IDC terms this business and datacenter transformation the shift to the 3rd Platform.
Is Your Network Ready for the Age of IoT?GENIANS, INC.
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Harbor Research - Smart Services, Product Analytics, & Intelligence
1. PRODUCT ANALYTICS & INTELLIGENCE
Early adopters of product analytic
tools—particularly IT equipment
and infrastructure providers—see
its game changing impact. They
believe product analytics will
bend the traditional value chain
into a “feedback loop”; valuable
information from connected
products will continually ow back
through the complex business
alliances that create, deliver, and
support those devices. As it evolves,
“product intelligence” will amount to
nothing less than a “digital nervous
system” that completely automates
most functions and processes,
allowing equipment OEMs to achieve
undreamed-of customer intimacy.
November 2008
Harbor Research, Inc.
SAN FRANCISCO | ZURICH
2. PRODUCT ANALYTICS & INTELLIGENCE
November 2008
Table of Contents 1
Connected Products
- The Advent of Connected Products
- Product Support Automation - Why Is It Important?
- Re-De ning Traditional Support Services
Product Analytics Impact
- Product Analytics Drives Impacts Beyond Customer Support
- Re-Thinking Product Development
Product Analytics Futures
- Why Is It Important To Act?
- Unleashing New Values
- Buy, Don’t Make
- Is Anyone Providing Connected Product Analytics?
- Clear First Mover Advantages
CONTACT:
Harbor Research, Inc.
San Francisco USA 8 .595.9368 415.615.94
Zurich Switzerland +41.435. .153
3. PRODUCT ANALYTICS & INTELLIGENCE
November 2008
2
M
ost IT equipment manufacturers are classic
product companies. They have tended to
limit their service and support offerings to
the minimum capabilities and scale required
to ensure customer satisfaction. In recent
years many IT equipment players have developed networked
service and support offerings. However, while most support
automation programs do impact the costs, effectiveness and
efficiencies of delivering services, they do little to make use of
produce intelligence : the vast stores of information value related
to the usage and behavior of connected IT equipment. A new
generation of analytic tools is emerging that takes the value of
connected products one significant step further. These tools
dramatically increase a vendors focus on customer needs—in
many cases before the customer recognizes these needs.
Summary of Findings:
Manufacturers of IT equipment believe new “Product intelligence” analytic
tools are a signi cant opportunity that will drive many new technical and
business values for their customers.
Equipment suppliers we interviewed believe services automation will set
the foundation for a whole new generation of capabilities that will provide
much deeper insight into customer needs and requirements.
Early adopters of product analytics are already measuring results, including:
break-out double digit top line growth; 5-1 % line-of-business ROS impact;
service productivity improvements of 2 -35%; and, dramatic customer re-
tention improvements based on improved product designs.
4. PRODUCT ANALYTICS & INTELLIGENCE
November 2008
THE ADVENT OF CONNECTED PRODUCTS
ven though we have been steadily designing devices and products with more and more
intelligence this information has gone largely unleveraged his is surprising because this
3
information can o er extraordinary business advantage to the companies that manufacture
and deliver and service those products especially in terms of customer relationships is
torically the value of an electronic product has been con ned to the product itself cus
tomers purchase a device and use it until it breaks or becomes obsolete or the most part
these transactions generate minimal information value for the manufacturer—typically
as soon as the product leaves the shipping dock the
manufacturer has lost touch with it altogether ut a
networked product continues to generate information How Research Was Conducted
value over its lifespan he manufacturer can know During August and September of 2OO8,
where the device is located when it was installed crit Harbor conducted interviews with over
ical speci cations diagnostics availability of spares 2 IT systems and infrastructure providers
usage patterns support status and so on and customers who are in the early stages
of adoption and delivery of connected
he advent of connected products makes the state of
services. This White Paper explores the
i e the information about a business s assets vastly
adoption climate, bene ts, economic impact
more visible owhere is this phenomena more evi
and success factors arising from connected
dent than the and network equipment arena where
product analytics.
a broad number of vendors have developed connected
service and support programs hese new o erings
enable equipment manufacturers to accelerate a
migration from reactive product support to predictive services and ultimately to a cus
tomer relationship informed by real time product intelligence
PRODUCT SUPPORT AUTOMATION WHY IS IT IMPORTANT?
ur society is at the cusp of a perfect storm of network connectivity his phenomenon
is not just about the dichotomy between people communicating with people or machines
communicating with machines it also includes people communicating with machines e g
a networked and machines communicating with people e g automated alerts on a
eld technicians he concept of network e ects states that the value of a network
grows exponentially with the number of nodes connected to it owever along with the
value so too grows the complexity of managing networks and systems and the reliance on
these networks and infrastructure to function properly
5. PRODUCT ANALYTICS & INTELLIGENCE
November 2008
4
ll of this points to the many pressures cast upon customers and equipment suppliers
he complexities of managing systems and network infrastructure today have become
enormous etworks are handling systems of increasing breadth spanning beyond
traditional views of data networks he number and the diversity of devices that or
ganizations must accommodate is rapidly growing or example mobile phones s
and so called smart phones are becoming mainstream to data networks oice over
has gained widespread acceptance with
video not far behind any business pro
“Product analytics leads us beyond
cesses are becoming automated such as
traditional ‘break- x’ support to new
supply chain management procurement
modes of leveraging customer-equipment and customer interactions ll of this il
manufacturer intimacy.” lustrates that as more and more processes
VP Support Services, Storage Systems Equipment Mfr systems and services become dependent
on a single uni ed infrastructure the reli
ability requirements of these systems and
the consequences of downtime increase dramatically ustomers want to improve their
systems network availability performance and data center processes hey are now
becoming aware you cannot do this without automation
n the last few years early adopters of connected services in the equipment arena
have recognized the strategic implications for their businesses that comes with support
automation ecause it is impractical to deploy human beings to gather and analyze
the real time eld intelligence remote services depend on machine intelligence n an
automated support environment reliable and fast microprocessors do what they are par
ticularly good at doing digesting large numbers of data points talking to each other
about the data controlling each other based upon the state of the data—all in a matter
of nanoseconds uman beings cannot do this nor should they his incessant stream of
ongoing business information should be invisible to people connectivity and automation
provide the foundation for automated product support vendors increasingly view
automation as a minimum requirement for managing infrastructure hile there are a
wide range of potential bene ts created from remote services it is in the area of service
e ciency and support e ectiveness where the most immediate and tangible e ciencies
can be seen
6. PRODUCT ANALYTICS & INTELLIGENCE
November 2008
5
RE DEFINING TRADITIONAL SUPPORT SERVICES
It’s conventional wisdom to say that product companies and their partners should embrace services
as a new means to generate sustainable growth. e logic has been examined many times: services
typically involve a recurring revenue stream, less xed capital, and potentially much higher margins
than those of a strictly product-centric business. Designed and executed properly, services can o er
an escape from the pressures of commoditization and maturation.
owever traditional customer relationship and product support programs yield only in
termittent uneven and incomplete windows into how customers interact with a product
nce a product is shipped to a customer the manufacturer loses sight of who buys it how
it is con gured what its use is and what the customer experiences with it hen products
become networked and their support is automated the environment in which they are uti
lized becomes more aware and responsive ventually this environment helps customers
optimize their processes save money and become signi cantly more e cient
he early adopters of product support automation in the equipment community we
have spoken with recognize that connectivity is driving new compelling options for sup
port he areas of greatest impact include
ustomers who are accustomed to be
ing blind to the devices in their data centers and on their networks gain visibility
ith performance data available at any time for service providers and customers alike
equipment vendors will be able to ag potential problems as well as predict possible
future failures or to advise on a course of action to save cost or improve performance
quipment partners will be able to remote
ly connect to customers infrastructure including after hours support when customers
often have no sta on site and remotely diagnose and schedule downtime required for
repairs and updates ervice centers can be automatically linked to interrogate prod
ucts remotely to ensure that technicians and operators are equipped with the correct
diagnosis and tools thus reducing the time the technician requires to resolve customer
issues or problems hese actions obviate the need for manual support while at the
same time ensuring maximum systems availability
n aware product strategy introduces the capability to ap
ply changes almost instantly ith fewer direct human interactions updates can be
automatic and support changes to intelligent products deployed much more e ciently
7. PRODUCT ANALYTICS & INTELLIGENCE
November 2008
6 ue to the visibility provided vendors become
much more aware of a customer s installed base of devices and their respective con
gurations and e ectiveness of support his can in turn improve relations as sup
pliers become much more responsive and ultimately more proactive
Smart Services Impact
89:2& 8;<2&
=>2&
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*",#&/)0-*#'"1&."#)1#'$%& )%'5'1$#)0&$&*$%%& )7-'.5)1#&0"31#'5)&
Source: Harbor Research Analysis
he thought leaders we spoke with to develop this paper believe that leveraging con
nectivity for service and support automation opens up the potential for huge e ciency
improvements and performance optimization n emergent group of equipment
manufacturers have discovered that product support automation is really just the begin
ning hey see automation as a means to gain deep insights into usage requirements and
product systems behavior hey believe there is much more value here than immediately
meets the eye
Product Analytics Impact
PRODUCT ANALYTICS DRIVE IMPACTS BEYOND CUSTOMER SUPPORT
p till now most of the discussions concerning product support automation focus al
most exclusively on simple monitored values such as alarms and alerts owever basic
monitoring alone steals the limelight and potentially eclipses the real revolution y uti
lizing connectivity and analytic tools to more tightly integrate customers and their equip
ment partners in a closed loop of intimacy his is where the real value lies
8. PRODUCT ANALYTICS & INTELLIGENCE
November 2008
he feedback we have gathered from early adopters shows that while eld intelligence
provides signi cant improvements to product support there is much more hidden value
in product intelligence than heretofore understood onnectivity enables many additional
7
values including transparency into the usage and behavior of products as well as feedback
to customers to help optimize systems and application performance
s customers increasingly narrow their focus on their true core skills they want to assume
less responsibility for managing and maintaining the physical assets they utilize in their
business he responsibilities are shifting towards those who manufacture sell and sup
port these assets ow the objective for equipment suppliers is to use a new generation
of highly automated monitoring and analysis services as a game changer that will
allow the vendor to deliver detailed
and proactive information and ser “We have given our customers a perspective
vices that are tailored to the unique into their own systems that they never had
needs of individual customers or even imagined was possible.”
create a closed real time loop be Engineering Team Director - IT Server/Storage Mfr
tween the vendor s support resources
product development organization
and related business units allowing products to be speci cally designed for and imple
mentations tuned to customer requirements and usage patterns
improve the value and pro tability of partners service o erings and allow the vendor
to establish closer more proactive relations with their customers
his will allow equipment manufacturers to look beyond simply providing the minimum
service required to attain customer satisfaction and utilize automation as a foundation tool
that enables product analytics and intelligence which will in turn allow manufacturers to
create lasting and binding relations with customers
RE THINKING PRODUCT DEVELOPMENT
nformation gained from product usage and behavior is usually limited to the occasional
support call and interactions that really only address problems associated with failures and
malfunctions his type of feedback only amounts to a very small portion of the product s
entire life cycle he manufacturer cannot see how the product is actually being used and
9. PRODUCT ANALYTICS & INTELLIGENCE
November 2008
8 how it performs ost importantly neither the manufacturer nor the user typically has
any view of the events and subtle changes that may or may not be occuring in the life of
the product
he emergence of connected product analytics has the potential to provide manufactur
ers with comprehensive real time information on devices and systems throughout their
entire life cycle t will allow manufacturers to see patterns and signatures that reveal
robust information about the product s behavior and usage by allowing the manufacturer
to aggregate not only information about the product and its con guration but also about
how it performs
Product Analytics Value
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)&%$&""*$&%' /"00$&%' ('/3224*.'
!""#$%&'()%*+,+%-.%)-/% 8.*2&1,+.*%(01,-62&% @7-#72%12&7'(2%"+&+*'36%
"&-*0(,1%+&2%012*%'.% '.1,+##2*%1,+,21%9%2.*%-5% ,-%+0,-6+,2%5'A21%+.*%
.2/%*21'3.1% 10""-&,:%2.*%-5%#'52;%2,(<% 0"*+,21%
B'.2%&2+#%,'62%*+,+%,-%
421'3.%5-&%+0,-6+,2*% =&2+,2%"&-*0(,1%,)+,%+&2%
'6"&-72%(01,-62&%,-0()%
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"-'.,1%
!((2#2&+,2%"&-*0(,% ?2/%&272.02%32.2&+,'-.%
=&2+,2%"&-*0(,1%,)+,%+&2%
'.,&-*0(,'-.%($(#21%+.*% >$%>0.*#'.3%.2/%12&7'(2%
2+1'2&%,-%+*-",%+.*%012%
12362.,%'..-7+,'-.% -552&'.31%/',)%"&-*0(,1%
Source: Harbor Research Analysis
roduct life cycle analytics and feedback can provide valuable insights such as
providing a view of what features and functions are most and least important to vari
ous segments of customers
providing accurate pro les of across di erent customer segments that o er the ability
to more deliberately plan cross segment platforms and products
identi ng niche segments—such as high performance users—around which special
versions can be designed in the future
nce a manufacturer knows how customers are utilizing products information can be
shared across various functions helping to enhance the entire life cycle experience for
customers ltimately this information can be used by manufacturers for sales and
marketing e orts product development and an expanding range of customer services
10. PRODUCT ANALYTICS & INTELLIGENCE
November 2008
nformation such as log les can be sent back to a product intelligence platform in a stan
dardized format where data can be aggregated into a database to perform a variety of func
tions including
9
the organization of details on devices con gurations locations status and related us
age
gathering and analyzing per
formance data across various
“It’s not just about “reactive support” or “products for
products and segments products sake” anymore..... we have to incorporate
capabilities into our o erings that will give us unfair
aggregating and analyzing
advanges over our competitors - product infomatics
multiple parallel levels of
data to allow interpretation
looks like a “killer tool”
by product development en CEO, High Performance Computing Platform Supplier
gineers support technicians
and other functions
hile many believe support responsiveness and cost reduction from productivity improve
ments are still important goals for remote service and support o erings several executives
we spoke with view new value added capabilities from product data analytics as a game
changing capability
evice networking and management will generate the intelligence necessary to deliver
smart product and smart services t will also allow for insights into how products should
be designed marketed sold and delivered ith the introduction of product analytics the
distance between the promise of automation technologies and their real world applied
value is closing quickly
Product Analytics Futures
WHY IS IT IMPORTANT TO ACT?
e believe product data analytics is a new and unique dimension to the broader connected
products and services story ny equipment manufacturer that chooses to network enable
its products and leverage a better understanding of its use holds a brand new trump card
the manufacturer owns the information and insights generated by the networked device
his creates a profound empowerment that is surprisingly under appreciated
11. PRODUCT ANALYTICS & INTELLIGENCE
November 2008
10 or equipment s disintermediated by channel partners or out nessed in ser
vices by multivendor providers it should come as a revelation t used to be that your
competitors and even your partners could live o your standalone dumb products with
out you hey could cut you out of the loop and there was nothing you could do about
it hey wont be able to do that anymore
Impact of Product Analytics Across Business and Delivery Chain
!"#$%&'( 4+"5*'(6*,-7*"8(9(
:*"7-&*(9(:%22#"'(
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F-1<"#+"$%GH#<"-"++%/@%
!"#$%&'("%)%*"+',-% !'@"%R51I"%K0JJ/<.%R/+.%
F-+.#II"$%;A0'J("-.%K.#.0+%
./%!#0-12%)%3"$01"$% 3"$01.'/-%
F(J#1.%/-%K#I"%L'.%3#."%
45%67899:% 6C867:%
CD89D:%
3"$01.'/-%'-%;-,'-""<'-,%=/<1"% ='"I$%KJ#<"%M#<.+%F-N"-./<5% F-1<"#+"$%K"<N'1"+%
>#+"$%/-%>".."<%?-$"<+.#-$'-,% 3"$01.'/-%/@%% PJ"<#.'-,%M</@'.%%
/@%3"A0'<"("-.+%BCD89D:%"+.E%% C78OD:% 6C86Q:%
Source: Harbor Research Analysis
n many ways this type of capability will force more equipment vendors to act sooner
rather than later in the race to gain rst mover advantages his expansion of remote
services into full life cycle product intelligence capabilities will foster
higher value more di erentiated services and higher service levels
develop and capture new annuity revenue streams
reduce a vendor s own product support and process to support costs
utilize customer con guration usage and problem data to design better more highly
targeted products and systems for their customers
tailor marketing campaigns and sales e orts around highly customized value propo
sitions and
establish themselves as a high value partner and a trusted advisor
UNLEASHING NEW VALUES
roduct analytics has the potential to drive equipment value to customers a long way
beyond uptime and more e cient support hese capabilities enable vendors to cap
ture and manage data that can be integrated directly into customer s asset management
12. PRODUCT ANALYTICS & INTELLIGENCE
November 2008
11
applications his can help to improve operational e ciencies provide for depreciation
schedules which ensures adequate deductions as well as facilitate compliance
hile improved asset visibility will provide signi cant value in and of itself its greater
value is as an enabler for a number of higher level processes t moves the vendor and the
customer beyond maintaining and cataloging the infrastructure he initial step provides
a knowlege base from which customers can begin to centralize infrastructure decisions
standardize data center and processes and rationalize resources rom here customers
can use the data and knowledge for policy based rules and best practices to improve overall
systems availability and performance
hile all of this will quickly
become a given real life “We are seeing actual competitive wins in the
shops consist of equipment marketplace based on insights we have gained from
from many di erent vendors analyzing our customers’ product usage.”
roduct analytics opens up General Manager, Network Equipment Mfr
many possibilities in heteroge
neous network and equipment
environments his can eventually provide for many new opportunities for value added
partnerships between and amongst vendors channel partners and related value adding
specialists owever all vendors will be pressured to agree on and conform to evolving
standards that will permit communications among if not co management of each others
equipment and systems his also does not even begin to measure the channel partner re
lationship and pro tability advantages that can be gained by designing selling and imple
menting product intelligence and analytics programs through partners
BUY, DON’T MAKE
his analytic activity cannot simply be thrown at any existing equipment suppliers own
service and support systems infrastructure and be expected to work ou need to prepare
for it erein lies a huge opportunity for software as a service and for specialists in prod
uct data analytics ut this implies not only new capabilities in the product new sensors
or instruments and software deployed at the customer site but perhaps most importantly a
substantial and robust back end system platform on which the analytics capability is built
utomated information gathering can easily generate volumes of data points that must
all be validated and then subjected to the sophisticated techniques data smoothing data
13. PRODUCT ANALYTICS & INTELLIGENCE
November 2008
12
mining that turn data points into actionable intelligence that can be shared and lever
aged to identify customer needs create new revenue bearing services as well as determine
ways to optimize performance
n most cases product s should view connected product analytics as a unique com
petency any players will quickly see that it does not make sense to aggregate and mine
device data themselves and will o load this task to a specialist his allows the
to remain focused on its most valuable capabilities and skills and leave the tooling for
data analytics to the specialist ew product manufacturers seem to understand that
device enabled product analytics is a radical departure from their current business mode
unning product analytic systems requires special skills urther the costs to build a sys
tem solo appears vastly prohibitive based on experiences of those few who have ventured
into this realm y working with specialists product manufacturers can e ciently move
to leverage the galaxy of hitherto unavailable data upon which to build signi cantly en
hanced—and even entirely new—o erings
IS ANYONE OUT THERE PROVIDING CONNECTED PRODUCT ANALYTICS?
This white paper is about a fundamental break-through opportunity driven by [remote]
networks, analytics and connected services. It was provoked by the introduction of
!"#$$%&#'(#()&*(+,-./01(#)#"2130$(-44&,3)5(4,-'(6,07&$2$8(((!"#$$%&#'(-44&,$(#(/)39&.(
solution for analytics related to product usage, behavior and support, based on leverag-
ing embedded intelligence in IT equipment. Glassbeam is not an incremental new sup-
+-,1($07&'&8(:#17&,;(31(-44&,$(#($35)390#)1($1&+<4/)013-)(07#)5&(3)(
the way systems and equipment performance will be analyzed and
managed in the future.
TM
Based on our discussions with equipment vendors and customers
who have been working with these types of technology it is an of
fering perceived as having entirely new value he perspective and
feedback from these early adopters is that eld intelligence makes product performance
and system performance visible as never before providing partners with transparency
for better support and ultimately customers with ever greater ongoing value rchesys
enables partners to add unobtrusive product analytics to a broad range of network equip
ment and systems automation t treats user concerns—from product usage and perfor
mance and to health and support—as a uni ed challenge that can be addressed by a new
14. PRODUCT ANALYTICS & INTELLIGENCE
November 2008
13
generation of analytics as a service n taking this perspective we believe rchesys is
de ning a new meta market opportunity with vast potential
CLEAR STRATEGIC ADVANTAGES FOR IT EQUIPMENT SUPPLIERS
ome equipment players have already launched new business solutions enabled by
networked devices and many others have started the process of designing connected
support programs he pace of adoption is accelerating obust systems can be built
with product data analytics and what remains of technological risk pales next to the
risk of delayed action
equipment providers can use the knowledge gained from analytics to quickly achieve
strategic advantages uppliers can transform their businesses from traditional box
builders to that of a real solutions provider and trusted partner his strategic value can
be further enhanced by allowing knowledge to be shared and leveraged across delivery
and support chains roduct analytics doesnt just provide a binding agent between
suppliers and their customers t s advantages extend beyond that linking together sup
pliers and their partners to create sustainable advantages in an increasingly competitive
marketplace
About Harbor Research, Inc.
Harbor Research Inc. has more than twenty years of experience providing research and consulting
services to early stage start-ups as well as large, diversi ed organizations addressing broad markets
from multiple business and technology platforms. Harbor’s strategy and business development
work is organized around emergent and disruptive opportunities, with a unique focus on the im-
pact of the Pervasive Internet and Smart Services — the use of the Internet to accomplish global
device networking that will revolutionize business by unleashing entirely new modes of system
optimization, customer relationships, and service delivery. Harbor Research’s clients, leaders in
communications, computing, control, and content, bene t from our ability and willingness to take
an informed position that combines creativity, in-depth knowledge of the marketplace, rigorous
strategic thinking and creative processes.
CONTACT:
Harbor Research, Inc.
San Francisco USA 8 .595.9368 415.615.94
Zurich Switzerland +41.435. .153