1. Personal Details
Name: Claude Mas’xole
Surname: Mandindi
ID Number: 8503275686082
Martial Status: Single
Cell Number: 072 406 7340
Driver’s License: Code 8
Alternative Numbers: 021 694 6738 – 079 883 0604
Home Address: 48 Adelaide Mtiya Street (Zone 14)
Langa, 7455, Cape Town
Western Cape
Skills Obtained
Leadership, Communication, Ability to think laterally, Ability to effect behavioural
change in others, Sound interpersonal and negotiation & Conflict resolution, Ability to
make sales indirect & direct, pick orders & scan, Ability to analyze customer true
reflection of their complaints and dockets received, e.g. Affidavits, Identification
Documents, Credit Cards Information, As an appointed Stand-in TL, Drive achievement
of targets,
Coach and develop team into high performance culture; Manage staffing needs,
productivity, quality; Handle Internal & External Customer Services – compliments,
complaints; Accurate reporting; Ensure company policies and procedures are
communicate to the team; Ensure that daily/monthly targets are met.
Attitudes
Initiative, Persuasiveness, Results orientated, Acceptance and understanding of cultural
diversity, Ability to work under pressure, Keenness to explore and develop, Willingness
to travel, Patience, etc.
2. Qualification
Name of Institution: Oxbridge Academy
Qualification: Financial Management
& Accounting
Period: Currently
Name of Institution: Intec School of Insurance
Qualification: Long-term Insurance NQF Level 4
Period: July 2007 to May 2008
Name of Institution: J.G. Meiring High School
Qualification: Matric (Grade 12)
Subjects: English, Afrikaans, Accounting,
Business Economics, History,
Comp-typing
Period: 2005
Workshops attended with Fasset
Course: Business Writing and Presentation
And Presentation Skills
Period: August 2014
Subjects: Mastering Professional Business
Writing and Presentation Skills
At Work, Analyzing and
Understanding Your Audience,
Planning and Preparing for your
Communication, Presentation Skills
Tools, Business Writing Tools,
Evaluation Tools, Checklists and
Useful Resources
3. Course: Ethics, Risk, Governance and Fraud
Period: October 2014
Subjects: Ethics, Risk, Corporate Governance
Fraud
Course: Emotional Intelligence, Personal
Growth and Self-esteem
Period: November 2014
Subjects: Introduction to Emotional in-
telligence, Self-esteem and Personal
Growth, the Practice of Self-
Awareness, the Practice of Self-
Responsibility and Self-esteem,
The Practice of Self-management
And Emotional Maturity, the
Practice of Life-long learning,
The Practice of Purposeful Living
Course: Influencing and Negotiating Skills
Period: April 2015
Subjects: The Art of Negotiation, The
Negotiation Process
Course: Time and Stress Management
Period: June 2015
Subjects: The Concept and Dynamics of
Stress
Prevent Stress Keep Demands from
Become Stressors, Manage your
Time, Manage your Story, Stop
Rumination, Develop Resilience
Bounce Forward, Nurture Physical
Health, Nurture Mental Focus,
Emotional Health: Connect,
Nurture Social Health: Find
Meaning
And Purpose, Action Planning
4. Work Experience
Company: RCS Group (Pty) Ltd
Period: Currently – 24 March 2013
Occupation: Fraud Analyst – Stand-in TL
Duties: Fraud trend analysis, Provide hourly
Stats for all functions, Call listening
Across all functions with feedback,
Late shift report for manager, Warn-
Ing issued to staff members for
Consecutive late coming, Rewards
And recognition calendar needs to
be
completed
Company: Premier Advantage Card
Period: 30 Jan 2013 to 07 Mar 2013
Occupation: Call Centre Sales Agent
Duties: Interest new clients to company
Products, Call clients to arrange
Debit order payments. Administer
Payment receipts and invoices
Reason for leaving: Commission based
Company: Shoprite Warehouse Flow DC
Period: 27 Nov 2012 to 28 Jan 2013
Occupation: Picker
Duties: Load goods on/off onto warehouse
Shelf, Load goods into trucks for
Delivery, Label goods for inventory,
Delivery, capture and for sorting.
Reason for leaving: Shift work
5. Company: ASDA House Limited
Period: Aug 2010 to Dec 2010
Occupation: Customer Services Professional
Duties: Assisting UK based clients with
Online shopping, Creating self-
Prepared shopping list.
Reason for leaving: Shift work
Company: Old Mutual (Statement of Intent)
Period: Nov 2010 to Feb 2011
Occupation: Lapsed Policies Administrator
Duties: Administer lapsed investment
Policies, pay out lapsed policies,
Request processing documents.
Reason for leaving: Retrenched
References
Randall Abrahams Team Leader/RCS Group (Pty)
(021) 597 4970/0765244028
Euodia Maronette Jacobs Team Leader/ RCS Group (Pty)
(021) 597 4438/083 373 5213
Raymond Klaasen RCS Group (Pty) Ltd Fraud
(021) 597 4026/083 292 7918
Colleen Piedt: Mentor/Old Mutual
021 503 3370
Jasmin Ebrahim Team Leader/Premier Advantage
073 258 4548
