1. Cheryl Springer, CPC-A
503 Oregon St. Bethalto,IL62010
cherylspringer@outlook.com,618-979-7048
SKILLS
 Inpatient and Outpatient Coding
 ICD-10,CPT,HCPCS
 CMS 1500 andUB-04Claim Forms
 Healthcare Reimbursement
 Medical Terminology
 Anatomy,Physiology,Pharmacology
 DRG& APCAssignments
 Knowledgeof HIPAA andPatientConfidentiality
 MicrosoftOffice(Word,Excel, Outlook)
 3M Encoder/ 3MReference Software
 Administrative Support
 CustomerService andOrganization
 Excellent Verbal and Written Communication
 Managed Care Regulations / CodingGuidelines
 Medicare / Medicaid Reimbursements
 Hospital InformationSystems: ChartAssembly,
Access,Storage,and Status Tracking
 Clinical Data Analysis andAbstraction
CERTIFICATION
CPC-A(AAPC)
EDUCATION
Professional MedicalCodingand Billing(AHIMA Approved) – CareerStep Graduated April,2016
 Detailed courseworkICD-10-CMandICD-10-PCS(140hours)andhands-onICD-10 codesettraining
 Familiarity withthe AHA ICD-10-CMandICD-10-PCSCodingHandbook
 Extensive training in the biomedical sciences—advancedanatomy, advanced pathophysiology,and
physiology.
 Courseworkincluded:Medical Terminology, Anatomy, Physiology,Pharmacology,ICD-10,CPT
(includingE/M) and HCPCSLevel II coding.
 Includedtraining in the audit of codesonclaim forms,processof managing, appealing, and submitting
claims for variousthird-party payers including Medicaid and Medicare as well as liability and worker’s
compensationand following the claim throughits submission, processing,adjudication,andpayment.
 Experience codingover 250 outpatient reportsand 75 authentic inpatient records.
 Types of reportsincluding:Consultations, EmergencyRoom reports,History and Physical reports,
Laboratoryreports, Operative reports, PhysicianOrders, ProcedureNotes,ProgressNotes, Radiology
reports, andPathology reports.
 Codedreports in a variety ofspecialties including:obstetrics,gynecology,internal medicine,
dermatology, diagnostic radiology, interventional radiology, general surgery, orthopedics,
gastroenterology, trauma surgery,family/general practice,infectiousdisease, psychiatry,oncology,
ENT, physical therapy, cardiology, plastic surgery,pulmonology,emergency department, hematology,
neurology,neurosurgery,vascularsurgery, etc.
Bachelor’sScience,English,The OhioState University 1992-1996
 Broadliberal arts curriculum
 Minor in Psychology

2. EXPERIENCE
Inbound SalesAgent 2009-2011
TimeWarnerCable
 Answerincomingsales inquiries as well as billing andcustomerservice questions.
 Providecustomer service via phone,e-mail, and on-line chat.
 Coordinate multiple departments to solve major service issues.
 Comply withall regulatory agency polices and requirements.
 Prepare reportsusing MS Officeapplications.
 Meet sales goals and performanceguidelines.
Writer/Editor/WebDesigner 2004-2006
CitiChurch
 Write articles for columnin Mansfield News Journal
 Design, write content,edit, and maintain website.
 Design logos/graphicsforwebsite andother published materials.
 Counselindividuals, couples,and families ona peer basis.
 Coordinate resourcesand implement programsfor inner-cityprograms targeting individuals living in
poverty.
 Media production,PowerPointcreationandpresentation.
VariousPositions (B2B SalesAgent,Offline Processor,Programmer) 1997-2000
GTE/Verizon
 Implement conversionto High Speed Internet/DSL service.
 Programlines foroptimum performance.
 Comply withregulatory requirements.
 Train team whenregulatory agencies issue updated policies/procedures.
 Design overall communicationssolutionsfor small tomid-size businessclients.