This document discusses the multigenerational workforce at GTRI, where employees from different generations ranging from 20 to over 70 years old work together. It notes that leading such a diverse group requires understanding how to effectively recruit, develop, reward, and retain employees from different generations, particularly millennials. While generations may have different preferences in how they like to work, communicate, and be recognized, the document suggests that all employees generally want the same things of respect, recognition, coaching and career opportunities.

1. GTRI Generations

2. “For the first time in modern history, workplace demographics now span four generations, meaning that 20-year-old new hires can find themselves working side-by-side with colleagues who are older than they are by 50 years (or even more).” “Leading a Multigenerational Workforce” by Susan A. Murphy, PhD (AARP 2007) Today’s Workforce

3. Workforce Generations * Projections by Bureau of Labor and Statistics (BLS) in the Office of Occupational Statistics and Employment

4. Think of a workplace where you are working alongside your grandfather, mother, brother, child and younger cousin. What would work well with this mix in the workplace? What challenges could arise in the workplace? Imagine….

5. Workplace Values

6. GTRI Generations What do you think GTRI’s generations look like?

7. GTRI Generations – Part 2 What do you think GTRI’s generations look like?

8. GTRI Generations – Part 3 Breakdown of Workforce by Employee Class

9. Recruiting

10. Recruiting and Retaining Y

11. Millennial video clip

12. Source: 8095 Project, Edelman Important Sources

13. Important Factors

14. Luring the Brightest Minds It’s not simply about money. Or a recognizable business name. The millennial is more internet savvy and wants to use modern technology to accomplish business goals. Corporate culture is an important factor for both recruiting and retaining good employees from this generation. Corporate values mean a lot to the millennial crowd.

15. The values that the business supports must reflect a modern attitude toward diversity and “going green”. Luring the Brightest (cont’d)

16. GTRI’s Green Efforts – “Teaching Old Buildings Green Tricks” Princeton Review Names Georgia Tech One of Greenest Colleges in U.S. GTRI Researchers Assist Scouts with Merit Badges GTRI’s/GT’s Efforts

17. Developingand Rewarding

18. What Millennials Hear Us Say. . . “That we deserve a pat on the back for doing minimal work.” - Male, 19 “That we expect praise just for showing up.” - Female, 24 “That we’re unmotivated and irresponsible.” - Male, 27 “That we think we’re supposed to start at the top and are not willing to work our way up.” -Female, 24 “That we’re lazy and feel entitled to a big paycheck.” - Female, 25 “That we’re unmotivated and self-centered.” - Female, 25 Source: 8095 Project, Edelman

20. Feedback for Millennials Crave (and seek out) constant feedback from multiple sources Millennials appreciate honesty (without condescension) Provide positive reinforcement through multimedia iAppreciate iPhone and Android app

21. Feedback for Millennials (cont’d) Source: O.C. Tanner iAppreciate iPhone and Android app

22. Rewards and Recognition Recognize a job well-done (not all trophies are bad!) Heroes in the workplace Rewards that motivate – awards, certificates, tangible evidence of credibility

23. Career Opportunities Take advantage of common values between generations Reciprocal mentorships Explore opportunities beyond formal titles Job rotation programs

24. Retaining

25. Keeping Them Around

26. CareerLINK Sponsors, Buddies Professional Development Program GTRI Training Mentor/Protégé program (sponsored by DDO) Mentor Tech Program Masters Series Executive Development Program Retention Efforts at GTRI and Tech

27. Millennials in the Workplace “[Companies] will benefit from this generation’s best and brightest, who possess significant strengths in teamwork, technology skills, social networking and multitasking. Millennials are bred for achievement.” -- Ron Alsop (author of The Trophy Kids Grow Up)

28. We All Generally Want the Same Thing. . . Regardless of our generation: To be respected To be recognized for a job well-done To be coached To be consulted To be connected We just want these things presented in different ways. . .

29. Want to Learn More? The GTRI Leadership Library has several books on this and related topics: Geeks and Geezers by Warren G. Bennis and Robert J. Thomas Generations at Work by Ron Zemke, Claire Raines, and Bob Filipczak 1001 Ways to Reward Employees by Bob Nelson Winning the Talent Wars by Bruce Tulgan Effective Mentoring by Norman H. Cohen

30. Questions?