3. Why is communication
important?
Effective communication is essential for
both individual and team success as it can
help you reduce misunderstandings,
develop strong relationships and establish
yourself as an active team member.
4. Importance of good communication
Relationship building is the ability
to establish strong personal and
professional bonds.
Communication, trust, support and
equality are some important
features of relationship-building
abilities.
Improves employee engagement. Leaders
with effective communication identify and
understand problems and find solutions to
improve their workflow.
Building
relationsh
ip
Improves
employee
engagemen
t
5. Decision-making
communication is the
process of sharing
information, opinions, and
feedback among team
members to reach a
common goal. It is
essential for effective
collaboration, problem-
solving, and innovation.
Decision
making
It involve your
team in the
decision-
making
process.
Depending on
the decision
style and the
situation, you
may want to
consult,
collaborate, or
delegate the
decision to your
team.
6. • CRM (customer relationship
management) is the combination of
practices, strategies and
technologies that companies use to
manage and analyze customer
interactions and data throughout
the customer lifecycle. The goal is
to improve customer service
relationships and assist
with customer retention and drive
sales growth
Customer
relationship
management