consumer perception towards financial services of HDFCsubhamgupta56
Her we have analysis the "Consumer perception towards financial services of HDFC" and try to find out the real aspect and the find the opportunity for the Banking sector.
This document is a business plan for Petals etc., an established flower retail chain, to launch an online venture. It includes an executive summary, company overview, objectives for going online such as better serving customers and facilitating growth. It outlines key success factors and a vision for the future. It also details market research methods, competitive analysis, product/service offerings, marketing and promotion strategies, operational plans, and financial projections. The plan aims to analyze Petals etc.'s position and devise an effective online strategy to build on its strengths and address weaknesses.
A project report on customer relationship management in J&K BankAdil Hussain
The document is a project report on customer relationship management (CRM) at Jammu and Kashmir Bank. It includes an introduction to CRM, its characteristics and types. The project was carried out to understand customer behavior and market potential for current accounts at Jammu and Kashmir Bank's South branch. It analyzes data collected and makes recommendations to improve CRM. The report contains typical sections like preface, acknowledgement, certificate, declaration and bibliography.
An analysis of customer satisfaction at the premier bank limited, fullWINNERbd.it
The document provides background information on The Premier Bank Limited (PBL), one of the leading private banks in Bangladesh. It discusses PBL's vision, mission, organizational structure, products and services. PBL collects deposits and provides various loan and banking services. It has a network of over 65 branches across Bangladesh and aims to be the most customer-friendly bank. The document also outlines PBL's ownership structure, board of directors, and the various banking divisions and products it offers customers.
Individual behavior regarding mutual fund investmentPritesh Radadiya
The document provides an overview of a project report submitted for a Master of Business Administration degree. It discusses a study conducted on individual behavior regarding mutual fund investment in Jamnagar, India. The 3-page summary includes sections on the student declaration, preface, acknowledgements, and an index of the full report. It appears to examine individual investing preferences and decision-making regarding traditional investment methods versus modern mutual funds. Departments within the sponsoring company, N.J. India Invest, are also briefly outlined.
consumer perception towards financial services of HDFCsubhamgupta56
Her we have analysis the "Consumer perception towards financial services of HDFC" and try to find out the real aspect and the find the opportunity for the Banking sector.
This document is a business plan for Petals etc., an established flower retail chain, to launch an online venture. It includes an executive summary, company overview, objectives for going online such as better serving customers and facilitating growth. It outlines key success factors and a vision for the future. It also details market research methods, competitive analysis, product/service offerings, marketing and promotion strategies, operational plans, and financial projections. The plan aims to analyze Petals etc.'s position and devise an effective online strategy to build on its strengths and address weaknesses.
A project report on customer relationship management in J&K BankAdil Hussain
The document is a project report on customer relationship management (CRM) at Jammu and Kashmir Bank. It includes an introduction to CRM, its characteristics and types. The project was carried out to understand customer behavior and market potential for current accounts at Jammu and Kashmir Bank's South branch. It analyzes data collected and makes recommendations to improve CRM. The report contains typical sections like preface, acknowledgement, certificate, declaration and bibliography.
An analysis of customer satisfaction at the premier bank limited, fullWINNERbd.it
The document provides background information on The Premier Bank Limited (PBL), one of the leading private banks in Bangladesh. It discusses PBL's vision, mission, organizational structure, products and services. PBL collects deposits and provides various loan and banking services. It has a network of over 65 branches across Bangladesh and aims to be the most customer-friendly bank. The document also outlines PBL's ownership structure, board of directors, and the various banking divisions and products it offers customers.
Individual behavior regarding mutual fund investmentPritesh Radadiya
The document provides an overview of a project report submitted for a Master of Business Administration degree. It discusses a study conducted on individual behavior regarding mutual fund investment in Jamnagar, India. The 3-page summary includes sections on the student declaration, preface, acknowledgements, and an index of the full report. It appears to examine individual investing preferences and decision-making regarding traditional investment methods versus modern mutual funds. Departments within the sponsoring company, N.J. India Invest, are also briefly outlined.
Dissertation report on customer satisfaction towards rupay cardSardar Ji
RuPay is an Indian domestic debit and credit card scheme launched by NPCI as an alternative to Visa and Mastercard to promote digital payments within India. Major banks like SBI and HDFC issue RuPay cards to customers and the cards can be used at ATMs, point of sale terminals, and online merchants across India. NPCI has an agreement with Discover Financial to enable international acceptance of RuPay cards and has ambitious plans to expand the RuPay network and increase its market share competing with Visa and Mastercard over the next few years.
This document provides an overview of LT Foods Ltd, including:
- LT Foods is a leading branded specialty foods company primarily engaged in milling, processing, and marketing basmati rice.
- The company was incorporated in 1990 and has since grown to include value-added staples and organic food products.
- It provides details on LT Foods' history, leadership, brands, facilities, certifications, and financial performance.
- The document serves as a project report on a comparative financial statement analysis of LT Foods submitted for a postgraduate diploma program.
CHAPTER:-1
INTRODUCTION OF THE STUDY
The report contains the brief description of the state bank of India. It contains the finding and analysis of the survey conducted to gather primary data to judge the importance of various attributes that influence the satisfaction of customer in different manner and to the different extent. These attributes are classified as initial experience, service delivery experience, relationship experience and grievance handling. Further an attempt has been made to know the overall satisfaction of the customer.
Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals. Customer service proves to be one of the most important factors governing business.
OBJECTIVE OF THE STUDY:-
• TO find out the customer feedback i.e. improvement required or suggestion.
• To find out the relationship between bank and the customer.
• To study the Satisfaction of customers towards the ― state bank of India.
• To Identify the factors that influences the customer behavior of ―state bank of India.
• To identify the factors those influence the selection of SBI banking services in MUMBAI DISTRICT.
SCOPE OF THE STUDY:-
The present study was undertaken to know the preference of the customer towards state bank of India (SBI). The problem of the customer is they are not aware of the services provided by their bank. The study also force on the customer perception that how the banking services can be improved. In my study I have used both primary sources of data as well as secondary sources of data.
• The study has been conducted on behalf of ―STATE BANK OF INDIA.
• The study is confined to the Mumbai region.
• The study covers the service providers and users of ―STATE BANK OF INDIA.
• The study has put forward the Customers as well as acceptability behavior for the services.
• The scope of the study is to find out the ―Customer Satisfaction
Limitations of the Study:-
The study report consists of few limitations:-
• The report has been conducted within a limited time frame.
• The study is self financed.
• The study is limited to the customer of Mumbai only.
• Only selected Branches and Banks have been considered for the study.
• Samples were selected conveniently.
• The sample size does not represent the total population.
• The sample of size is limited to 30 only and the sample size may not represent whole market.
LITERATURE REVIEW:-
This document is a research project report submitted in partial fulfillment of a Master of Business Administration degree. It examines the service quality of HDFC Bank through a survey conducted at two of its branches. The report includes an introduction, company profile of HDFC Bank, literature review on service quality in banks, research objectives, methodology, data analysis, findings, conclusions, and recommendations. It was supervised by Dr. Bhupinder Chahal and submitted by Prikshit Chauhan in April 2017 at Chandigarh University.
This document provides an introduction and overview of State Bank of India's (SBI) financing activities for small and medium enterprises (SMEs) based on a project report and survey conducted in Rajkot, Gujarat, India. It discusses SBI's history and operations, defines SMEs, describes the importance of SME financing for economic development, and outlines SBI's procedures and services for financing SMEs. The survey found that marketing efforts by SBI helped the bank earn 18 crores of new business from SMEs in the industrial areas surveyed in Rajkot.
The document is an internship report submitted by Mayank Mulchandani to Medi-Caps University for their MBA program. It details their 8 week internship at State Bank of India in the Credit Division. It includes sections on the company profile of SBI, describing it as a major public sector bank in India. It provides information on SBI's history dating back to 1806, its current position and services offered which include personal, rural, SME and corporate banking. The report was prepared under the supervision of Mr. Prakash Kumar Shukla, Branch Head of SBI's MG Road branch.
Forever Floral is a startup company that manufactures permanent artificial flowers out of raw materials imported from Indonesia. The company plans to target upper-middle to upper-income women by selling their unique, fragrant silk flowers through a retail shop, catalog sales, and distributors. Forever Floral projects sales of Rs. 75 million in their first year and expects 20% annual growth, reaching Rs. 100 million in sales by their third year as they expand their product line.
The document outlines an internship report submitted by Mayank Mulchandani to Medi-Caps University about their summer internship at the State Bank of India branch in Indore. It provides an overview of SBI, including its vision, mission and management team, and describes the objectives, activities, and conclusions from Mulchandani's internship experience. The report identifies areas for SBI to improve such as increasing technology usage, customer service levels, and addressing infrastructure issues to better compete against private sector banks.
AIUB Final Report Intern 2015 10 print final 2sonia nishi
The document provides background information on NITS Service (Pvt) Ltd, including its vehicle tracking services. It discusses the company's goals of covering all vehicles in Bangladesh. It also outlines the author's activities during their internship, which included finding potential clients to sell GPS tracking systems, responding to client queries by presenting demos of the product, and ensuring smooth dealings with clients through follow-ups.
This document provides a business plan summary for a home healthcare service called "Doc at the Door". The summary outlines that the company will provide weekly checkups, monthly thorough checkups, and 24/7 emergency services to elderly patients living alone in wealthy Dhaka neighborhoods. The financial plan estimates initial costs of approximately 2.4 million BDT and forecasts profitability within 3-4 years. Key aspects of the management, operations, marketing, and financial projections are presented at a high level.
A study on the attitude of graduated youths towards entrepreneurshipVAIRAKUMAR R
Entrepreneurship is the development of a business from the ground up — coming up with an idea and turning it into a profitable business. But while the definition of entrepreneurship may be simple, its execution is much more difficult. "Entrepreneurship is the journey of opportunity exploration and risk management to create value for profit and/or social good. Gottlieb said that an entrepreneur is someone who can take any idea, whether it be a product and/or service, and have the skill set, will and courage to take extreme risk to do whatever it takes to turn that concept into reality and not only bring it to market, but make it a viable product and/or service that people want or need. Entrepreneurship has become an everyday buzzword. Policymakers, economists, academics and even university students are talking about it. Seminars, conferences and workshops are being organized every year across the world which emphasized on the importance of entrepreneurship to country, society as well as individual This, in turn, has increasingly made entrepreneurship emerged as one of the most popular research domain in academic circles to study on the importance and contributions of entrepreneurship (Lee, Chang et al. 2005)[10].Courses in entrepreneurship are also becoming a popular at college and university levels (Brown 1999)[11]. Although there are no specific traits of an entrepreneur but there are certain characteristics that most successful entrepreneurs possess, Ability to plan
• Communication Skills
• Marketing skills
• Basic Management Skills
• Interpersonal Skills
• Leadership Skills
Successful entrepreneurs are those who always learn from their failures; who always tried to solve problems; tried to strength their weakness and make sure that this is what we actually want. They are the risk taker and it is the prime motive that should be developed in the students. Students are the forth comer who can become an entrepreneur.
By this study we trying to know the attitude of graduated youths towards entrepreneurship, who completed their graduation and post-graduation in different groups. So I collected the data from 107 graduated and post graduated youths in different discipline such as Management, Commerce, Science, Engineering and other disciplines in Idukki District.
This document provides a business proposal for a home made chocolate delivery business. It outlines the vision, mission, and objectives of providing high quality chocolate products. It discusses the location, manpower needs, machinery requirements, competitors, and future plans for expanding product offerings. Finally, it presents the investments needed and addresses various legal and regulatory considerations for starting the chocolate business.
This document is a project report on the service quality of HDFC Bank. It includes an introduction, company profile of HDFC Bank, discussion of service quality in banks, research objectives, methodology, data analysis, findings, conclusion and recommendations. It also includes various appendices related to the project such as a questionnaire. The overall aim of the report is to evaluate the service quality provided by HDFC Bank to its customers.
The document is a summer training project report submitted by Rashi Shah for her Master's degree. The report focuses on analyzing media perception of Reliance Money. The objectives are to study how media portrays Reliance Money brand and its leadership compared to competitors, and analyze Reliance Money's media share of voice and perception of innovation. The report provides background on Reliance Money including its profile, mission, vision and achievements to provide context for the media analysis.
Dear Students
We can help you to write total dissertation/project report.
Our 9 step method of project writing:-
Step 1) Helping you in Selection of topic.
Step 2) Group discussion / conference call with in team of professors.
Step 3) Helping you in Preparation of Synopsis/ proposal & sent to project guide
This document outlines a group presentation on a comparative analysis of two automotive workshop businesses - E.H Auto Care Service Centre in Klang Valley and Hock Tyre Services in Melaka. It includes descriptions of the businesses and their histories, a comparative analysis of their competitive traits and strategies, challenges faced by new businesses, and recommendations. The group conducted interviews with the business owners to gather information for the analysis and presentation.
The document provides details about Mutual Trust Bank Limited (MTBL), one of the leading private sector banks in Bangladesh. It discusses MTBL's history, organizational structure with 94 branches, management hierarchy, products and services offered. The purpose of including these details is to provide context and background about the retail banking industry and MTBL for a research report on customer switching behavior.
This report compares two automotive workshop businesses in Malaysia - E.H Auto Care Service Centre in Klang Valley and Hock Tyre Services & Batteries in Melaka. It provides a brief history and description of each business, analyzes their competitive traits and challenges, and compares their similarities and differences. Interviews were conducted with the owners to gather information. The report finds that while both businesses have been successful in their respective regions, Hock Tyre Services & Batteries has expanded to more locations, demonstrating more success in monopolizing the local tire industry.
Bank of Baroda- Summer Internship ReportAnkit Kumar
This document is a summer internship report submitted by Ankit Kumar to Bank of Baroda. The internship focused on enhancing the user interface and experience of the Bank's website. Ankit conducted research through surveys and analysis of industry best practices. Key findings indicated customers liked the website design but had concerns about colors, navigation, and outdated content. Recommendations included using predictive suggestions to engage customers, improving design elements, and incorporating new technologies like AI assistants. The report provides an overview of the Bank, its products and performance, and outlines Ankit's research methodology and findings to enhance the website.
This report compares two automotive workshop businesses, E.H Auto Care Service Centre in Klang Valley and Hock Tyre Services and Battery in Melaka. Both businesses have been operating for over 20 years and provide tyre, battery, and automotive repair services. The report analyzes the history, operations, customers, finances, and strategies of each business. It finds that E.H Auto Care has more locations, employees, and annual revenue than Hock Tyre Services but both have strong customer loyalty through quality service and maintaining good customer relationships.
Operation Strategy for Manishenna (Interim Report)Afifah Nabilah
Manishenna is a business that provides henna products and drawing services. Quality management is important to ensure customer satisfaction. The business implements quality approaches like just-in-time and considers dimensions like performance, features, and reliability. The current location in a student mall is strategic for the target market of students. Supply chain management coordinates suppliers of raw materials and inventory is stored in the owner's hostel. Islamic perspectives emphasize quality perfection in work and using halal supply chains.
Dissertation report on customer satisfaction towards rupay cardSardar Ji
RuPay is an Indian domestic debit and credit card scheme launched by NPCI as an alternative to Visa and Mastercard to promote digital payments within India. Major banks like SBI and HDFC issue RuPay cards to customers and the cards can be used at ATMs, point of sale terminals, and online merchants across India. NPCI has an agreement with Discover Financial to enable international acceptance of RuPay cards and has ambitious plans to expand the RuPay network and increase its market share competing with Visa and Mastercard over the next few years.
This document provides an overview of LT Foods Ltd, including:
- LT Foods is a leading branded specialty foods company primarily engaged in milling, processing, and marketing basmati rice.
- The company was incorporated in 1990 and has since grown to include value-added staples and organic food products.
- It provides details on LT Foods' history, leadership, brands, facilities, certifications, and financial performance.
- The document serves as a project report on a comparative financial statement analysis of LT Foods submitted for a postgraduate diploma program.
CHAPTER:-1
INTRODUCTION OF THE STUDY
The report contains the brief description of the state bank of India. It contains the finding and analysis of the survey conducted to gather primary data to judge the importance of various attributes that influence the satisfaction of customer in different manner and to the different extent. These attributes are classified as initial experience, service delivery experience, relationship experience and grievance handling. Further an attempt has been made to know the overall satisfaction of the customer.
Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals. Customer service proves to be one of the most important factors governing business.
OBJECTIVE OF THE STUDY:-
• TO find out the customer feedback i.e. improvement required or suggestion.
• To find out the relationship between bank and the customer.
• To study the Satisfaction of customers towards the ― state bank of India.
• To Identify the factors that influences the customer behavior of ―state bank of India.
• To identify the factors those influence the selection of SBI banking services in MUMBAI DISTRICT.
SCOPE OF THE STUDY:-
The present study was undertaken to know the preference of the customer towards state bank of India (SBI). The problem of the customer is they are not aware of the services provided by their bank. The study also force on the customer perception that how the banking services can be improved. In my study I have used both primary sources of data as well as secondary sources of data.
• The study has been conducted on behalf of ―STATE BANK OF INDIA.
• The study is confined to the Mumbai region.
• The study covers the service providers and users of ―STATE BANK OF INDIA.
• The study has put forward the Customers as well as acceptability behavior for the services.
• The scope of the study is to find out the ―Customer Satisfaction
Limitations of the Study:-
The study report consists of few limitations:-
• The report has been conducted within a limited time frame.
• The study is self financed.
• The study is limited to the customer of Mumbai only.
• Only selected Branches and Banks have been considered for the study.
• Samples were selected conveniently.
• The sample size does not represent the total population.
• The sample of size is limited to 30 only and the sample size may not represent whole market.
LITERATURE REVIEW:-
This document is a research project report submitted in partial fulfillment of a Master of Business Administration degree. It examines the service quality of HDFC Bank through a survey conducted at two of its branches. The report includes an introduction, company profile of HDFC Bank, literature review on service quality in banks, research objectives, methodology, data analysis, findings, conclusions, and recommendations. It was supervised by Dr. Bhupinder Chahal and submitted by Prikshit Chauhan in April 2017 at Chandigarh University.
This document provides an introduction and overview of State Bank of India's (SBI) financing activities for small and medium enterprises (SMEs) based on a project report and survey conducted in Rajkot, Gujarat, India. It discusses SBI's history and operations, defines SMEs, describes the importance of SME financing for economic development, and outlines SBI's procedures and services for financing SMEs. The survey found that marketing efforts by SBI helped the bank earn 18 crores of new business from SMEs in the industrial areas surveyed in Rajkot.
The document is an internship report submitted by Mayank Mulchandani to Medi-Caps University for their MBA program. It details their 8 week internship at State Bank of India in the Credit Division. It includes sections on the company profile of SBI, describing it as a major public sector bank in India. It provides information on SBI's history dating back to 1806, its current position and services offered which include personal, rural, SME and corporate banking. The report was prepared under the supervision of Mr. Prakash Kumar Shukla, Branch Head of SBI's MG Road branch.
Forever Floral is a startup company that manufactures permanent artificial flowers out of raw materials imported from Indonesia. The company plans to target upper-middle to upper-income women by selling their unique, fragrant silk flowers through a retail shop, catalog sales, and distributors. Forever Floral projects sales of Rs. 75 million in their first year and expects 20% annual growth, reaching Rs. 100 million in sales by their third year as they expand their product line.
The document outlines an internship report submitted by Mayank Mulchandani to Medi-Caps University about their summer internship at the State Bank of India branch in Indore. It provides an overview of SBI, including its vision, mission and management team, and describes the objectives, activities, and conclusions from Mulchandani's internship experience. The report identifies areas for SBI to improve such as increasing technology usage, customer service levels, and addressing infrastructure issues to better compete against private sector banks.
AIUB Final Report Intern 2015 10 print final 2sonia nishi
The document provides background information on NITS Service (Pvt) Ltd, including its vehicle tracking services. It discusses the company's goals of covering all vehicles in Bangladesh. It also outlines the author's activities during their internship, which included finding potential clients to sell GPS tracking systems, responding to client queries by presenting demos of the product, and ensuring smooth dealings with clients through follow-ups.
This document provides a business plan summary for a home healthcare service called "Doc at the Door". The summary outlines that the company will provide weekly checkups, monthly thorough checkups, and 24/7 emergency services to elderly patients living alone in wealthy Dhaka neighborhoods. The financial plan estimates initial costs of approximately 2.4 million BDT and forecasts profitability within 3-4 years. Key aspects of the management, operations, marketing, and financial projections are presented at a high level.
A study on the attitude of graduated youths towards entrepreneurshipVAIRAKUMAR R
Entrepreneurship is the development of a business from the ground up — coming up with an idea and turning it into a profitable business. But while the definition of entrepreneurship may be simple, its execution is much more difficult. "Entrepreneurship is the journey of opportunity exploration and risk management to create value for profit and/or social good. Gottlieb said that an entrepreneur is someone who can take any idea, whether it be a product and/or service, and have the skill set, will and courage to take extreme risk to do whatever it takes to turn that concept into reality and not only bring it to market, but make it a viable product and/or service that people want or need. Entrepreneurship has become an everyday buzzword. Policymakers, economists, academics and even university students are talking about it. Seminars, conferences and workshops are being organized every year across the world which emphasized on the importance of entrepreneurship to country, society as well as individual This, in turn, has increasingly made entrepreneurship emerged as one of the most popular research domain in academic circles to study on the importance and contributions of entrepreneurship (Lee, Chang et al. 2005)[10].Courses in entrepreneurship are also becoming a popular at college and university levels (Brown 1999)[11]. Although there are no specific traits of an entrepreneur but there are certain characteristics that most successful entrepreneurs possess, Ability to plan
• Communication Skills
• Marketing skills
• Basic Management Skills
• Interpersonal Skills
• Leadership Skills
Successful entrepreneurs are those who always learn from their failures; who always tried to solve problems; tried to strength their weakness and make sure that this is what we actually want. They are the risk taker and it is the prime motive that should be developed in the students. Students are the forth comer who can become an entrepreneur.
By this study we trying to know the attitude of graduated youths towards entrepreneurship, who completed their graduation and post-graduation in different groups. So I collected the data from 107 graduated and post graduated youths in different discipline such as Management, Commerce, Science, Engineering and other disciplines in Idukki District.
This document provides a business proposal for a home made chocolate delivery business. It outlines the vision, mission, and objectives of providing high quality chocolate products. It discusses the location, manpower needs, machinery requirements, competitors, and future plans for expanding product offerings. Finally, it presents the investments needed and addresses various legal and regulatory considerations for starting the chocolate business.
This document is a project report on the service quality of HDFC Bank. It includes an introduction, company profile of HDFC Bank, discussion of service quality in banks, research objectives, methodology, data analysis, findings, conclusion and recommendations. It also includes various appendices related to the project such as a questionnaire. The overall aim of the report is to evaluate the service quality provided by HDFC Bank to its customers.
The document is a summer training project report submitted by Rashi Shah for her Master's degree. The report focuses on analyzing media perception of Reliance Money. The objectives are to study how media portrays Reliance Money brand and its leadership compared to competitors, and analyze Reliance Money's media share of voice and perception of innovation. The report provides background on Reliance Money including its profile, mission, vision and achievements to provide context for the media analysis.
Dear Students
We can help you to write total dissertation/project report.
Our 9 step method of project writing:-
Step 1) Helping you in Selection of topic.
Step 2) Group discussion / conference call with in team of professors.
Step 3) Helping you in Preparation of Synopsis/ proposal & sent to project guide
This document outlines a group presentation on a comparative analysis of two automotive workshop businesses - E.H Auto Care Service Centre in Klang Valley and Hock Tyre Services in Melaka. It includes descriptions of the businesses and their histories, a comparative analysis of their competitive traits and strategies, challenges faced by new businesses, and recommendations. The group conducted interviews with the business owners to gather information for the analysis and presentation.
The document provides details about Mutual Trust Bank Limited (MTBL), one of the leading private sector banks in Bangladesh. It discusses MTBL's history, organizational structure with 94 branches, management hierarchy, products and services offered. The purpose of including these details is to provide context and background about the retail banking industry and MTBL for a research report on customer switching behavior.
This report compares two automotive workshop businesses in Malaysia - E.H Auto Care Service Centre in Klang Valley and Hock Tyre Services & Batteries in Melaka. It provides a brief history and description of each business, analyzes their competitive traits and challenges, and compares their similarities and differences. Interviews were conducted with the owners to gather information. The report finds that while both businesses have been successful in their respective regions, Hock Tyre Services & Batteries has expanded to more locations, demonstrating more success in monopolizing the local tire industry.
Bank of Baroda- Summer Internship ReportAnkit Kumar
This document is a summer internship report submitted by Ankit Kumar to Bank of Baroda. The internship focused on enhancing the user interface and experience of the Bank's website. Ankit conducted research through surveys and analysis of industry best practices. Key findings indicated customers liked the website design but had concerns about colors, navigation, and outdated content. Recommendations included using predictive suggestions to engage customers, improving design elements, and incorporating new technologies like AI assistants. The report provides an overview of the Bank, its products and performance, and outlines Ankit's research methodology and findings to enhance the website.
This report compares two automotive workshop businesses, E.H Auto Care Service Centre in Klang Valley and Hock Tyre Services and Battery in Melaka. Both businesses have been operating for over 20 years and provide tyre, battery, and automotive repair services. The report analyzes the history, operations, customers, finances, and strategies of each business. It finds that E.H Auto Care has more locations, employees, and annual revenue than Hock Tyre Services but both have strong customer loyalty through quality service and maintaining good customer relationships.
Operation Strategy for Manishenna (Interim Report)Afifah Nabilah
Manishenna is a business that provides henna products and drawing services. Quality management is important to ensure customer satisfaction. The business implements quality approaches like just-in-time and considers dimensions like performance, features, and reliability. The current location in a student mall is strategic for the target market of students. Supply chain management coordinates suppliers of raw materials and inventory is stored in the owner's hostel. Islamic perspectives emphasize quality perfection in work and using halal supply chains.
The Student Bhavesh Sharma is a Final Year Student of Dezyne E' cole college doing his BBA. This Project has been undertaken by the Student during his Summer Internship at Future Group,Home Town. The Topic of his Internship is Brand Development.
This document provides an analysis of the 7Ps of service marketing and problem analysis for Mishra Catering Services. It summarizes the catering service's products, physical locations, pricing structure, promotions, employees, physical environment, and processes. Interviews with existing and potential customers identified two main problems: a lack of promotional activities and inefficient management of manpower. The document aims to understand customer decision-making and provide recommendations to address these problems and lead to greater profitability.
A business plan that could help others discover how actually business plan is written having various topics like industry analysis, market analysis, etc in it.
This document is a summer internship report submitted by Meena Chaudhary to her institute after completing a 2-month internship at Pantaloons retail store in Gurgaon. The 15 chapter report details her study of customer service practices at Pantaloons and includes an executive summary, company and store profiles, literature review, research methodology, objectives, data collection and analysis, conclusions, and recommendations. The report aims to understand customer preferences and analyze how customer service impacts retail outlets in the competitive Indian retail industry.
R. Ramadhevi has over 22 years of experience in banking operations and administration. She currently works as the Senior Manager and Operations Head at Axis Bank in Chennai, India. She has a proven track record of managing branch operations, developing customer relationships, and implementing strategies to increase business volumes and profits. Ramadhevi is well-versed in banking regulations and has experience with the Finacle banking software.
This document provides an overview of the selling procedure of Akhtar Furnishers. It discusses the objectives of analyzing their selling process, which includes understanding customer handling and identifying problems. It also gives background on the company's profile, sources of data collection, key findings from interviews and observation, the intern's responsibilities, and conclusions about Akhtar Furnishers' position in the furniture industry. Recommendations are made to increase advertising, open more outlets, and strengthen customer relationships.
This document is a research project report submitted as a partial requirement for an MBA degree. It compares the after-sales services of Maruti Suzuki and Tata Motors in Lucknow, India. The report includes an introduction on after-sales services, the importance of customer satisfaction and feedback. It provides details on the various after-sales services offered by Maruti Suzuki like doorstep delivery, extensive service center networks, and safety features. It also summarizes Tata Motor's services including 24/7 roadside assistance and online service appointments. The report aims to analyze customer perceptions of both companies' after-sales services through surveys and interviews.
This document summarizes a group presentation on a proposed new student transportation service. The group members are listed, along with the purpose of the presentation being to identify, describe the marketing plan for, and promotion plan for the new service. Potential new service ideas are listed, such as a vehicle service only for students. The document then discusses considerations for starting the business, including understanding customer expectations and requirements, service quality gaps, pricing strategies, and having a mission, vision, and goals for the long-term expansion of the service. In the end, the presentation is described as a design thinking exercise focused on providing a standard, timely transportation service for private university students.
The document provides a financial model for an online labor services business in Oman. The business will provide services like home shifting, cleaning, gardening, maid services, AC repair, and laundry. It will be initially operated as a partnership with total project costs of OMR 55,000 financed fully by partner capital. The financial projections show revenues growing annually at 3% and expenses at 2%, resulting in net income increasing from 20% in year one to 25% in year five. The breakeven point is estimated to be 2 years and 1 month.
THC Construction Company was founded in 2016 by four quantity surveyors to become a world-class construction company. Its vision is to achieve high professional standards in work quality and integrated services. The company culture focuses on customer first, teamwork, diversity, and integrity. The organizational chart shows departments like finance, marketing, HR, contracts, and project management. Training methods include mentoring/coaching, lectures, and role-playing/simulation to develop staff skills and change attitudes. Mentors guide new employees one-on-one while lectures provide general information and classroom learning. Role-playing helps staff understand different viewpoints and problem-solve through realistic scenarios.
THC Construction Company was founded in 2016 by four quantity surveyors to become a world-class construction company. The company aims to provide high quality construction services through a customer-first culture, emphasis on teamwork, and commitment to integrity. The organizational chart includes a CEO, general manager, financial, marketing, HR/administration, and contract/tendering departments to oversee projects and operations.
This document is a project report submitted by Akanksha Premwani to Guru Nanak Institute of Management about evaluating the service quality of HDFC Bank. The report provides background information on HDFC Bank, including its establishment, mission, vision, business focus, distribution network, and management. It was submitted in fulfillment of requirements for Akanksha's Post Graduate Diploma in Business Management under the guidance of her project mentor Dr. Seema Girdhar.
This document describes a mobile hair salon business called Eazzy Cut Mobile Salon. It offers various hair, facial, and beauty services that it provides to customers at their nearby locations via a mobile vehicle. The business aims to make these services more convenient for customers with busy lifestyles by coming to them. It outlines the services offered, target routes and locations in Coimbatore, pricing strategies, and comparisons to major competitors in the hair salon industry.
This document provides information about a project report on identifying the potential of ISO 9001-2000 certification and calibration in rural and semi-urban areas. It includes an executive summary of findings, which found low awareness of ISO 9001-2000 but high interest in it for sales growth. It also found that most companies do calibration internally but costs are a barrier to external calibration. The document provides background on ISO 9001-2000 and calibration, and details the company and project methodology.
The Student Kirti khandelwal is a Final Year Student of Dezyne E' cole college doing her BBA. This Project has been undertaken by the Student during her Summer Internship at Future Group,Home Town. The Topic of her Internship is Customer Relationship & Services.
This hospitality consulting firm provides advisory services to hotels, owners, lenders, and municipalities in areas such as asset management, operations, revenue generation, sales and marketing, productivity, staff training, capital expenditures, franchising, profit and loss evaluations, renovations, property sales, turnarounds, inspections, and systems implementation. The firm aims to serve clients with integrity, creativity, and teamwork to optimize business opportunities. It seeks to be a leader in the hospitality industry while upholding Indian culture of hospitality. The firm follows an asset-light business model allowing it to leverage profits from a low capital base and register growth during downturns. It focuses on executing its strategy through technology, people, and operational efficiencies to
Mybride is a partnership wedding services business located in Kota Bharu, Kelantan. It was established in 2008 and offers services such as bridal suites, makeup, canopies, catering, photography, and wedding cards. The general manager, Rohayu Binti Mohamed, oversees the marketing, financial, and human resources departments. Mybride aims to provide high quality wedding services at affordable prices and sees opportunities for growth in the local market. It forecasts increasing annual sales and market share over the next three years as it expands its customer base in Kota Bharu.
This document is a marketing assignment submitted by Afrah A. Sheikh, a marketing manager of a pastry shop called Afrah's Baking Delights located in Al-Khobar, Saudi Arabia. The summary discusses the bakery's products, marketing philosophy, importance of customer relationships, and promotional mix. As the marketing manager, Sheikh chooses the marketing concept philosophy and uses various promotional methods like advertisements, flyers, and branded packaging to promote the new bakery. The assignment helped Sheikh understand how to properly plan and promote a business to ensure its success.
Similar to GROUP PROJECT: OPERATION STRATEGY FOR MANISHENNA (FINAL REPORT) (20)
Sony must adhere to Malaysia's political and economic rules and regulations. Changes in government policies can impact Sony, such as the implementation of a goods and services tax. Sony is affected by Malaysia's economic conditions, including currency exchange rates and consumer spending power. To be successful, Sony engages in extensive research and development, technological innovation, global operations, and diversified business units.
Case Study: Adam vs Lindell (Malaysian Business Law)Afifah Nabilah
The document summarizes the case of Adams v Lindsell, which involved an offer by Lindsell to sell wool to Adams. Due to a misdirected letter, Adams' acceptance arrived two days late. The court held that a contract was formed when Adams posted his acceptance, making Lindsell liable for breaching the contract by selling the wool to someone else. The Islamic perspective is that acceptance is effective when received by the offeror. In this case, acceptance would not have been effective since Adams received it after the time for acceptance had passed.
Financial Analysis on Maybank and CIMB (Bank Management)Afifah Nabilah
This document provides an analysis of the financial performance of Maybank and CIMB from 2010-2014. Key metrics analyzed include liquidity, profitability, financial leverage, and asset quality. For liquidity, the analysis found that Maybank's current ratio increased from 2010-2014 while CIMB's decreased, indicating weaker liquidity. For profitability, ratios for both banks fluctuated over the period. Maybank generally had higher ratios except for earnings to assets in 2012. The analysis found CIMB had higher financial leverage than Maybank based on debt to equity ratios, though both lowered leverage in 2014. In terms of asset quality, Maybank's non-performing loan ratio was stable at 1% while CIM
MANAGERIAL ECONOMICS FROM ISLAMIC PERSPECTIVES (PROFIT MAXIMIZATION)Afifah Nabilah
An individual assignment for Managerial Economics subject. The topic discussed in the report is MANAGERIAL ECONOMICS FROM ISLAMIC PERSPECTIVES on the Profit Maximization.
Application Case - Recruiting In Europe (Human Resource Management) Afifah Nabilah
The group assignment for Human Resource Management class. We have to analyze the application case of Recruiting Europe and answer the questions respectively.
HRM planning for Human Resource Management class. We are required to perform a HRM planning on a virtual company and have to discuss completely on the succession plan etc.
Case Analysis: The Battle for Value, 2004: FedEx Crop vs United Parcel Servic...Afifah Nabilah
FedEx and UPS saw their stock prices rise in early 2004 due to a landmark air transportation agreement between the US and China that opened new cargo routes. FedEx outperformed UPS, with its stock price rising almost 5 times faster, due to FedEx having a larger existing foreign presence and operations in China. While UPS focused on maintaining its status as the industry's low-cost provider and invested heavily in technology and facilities, FedEx successfully entered the overnight delivery market through Smith's strategy of large capital investments and a hub-and-spoke distribution system. An analysis of financial metrics from 1992-2003 showed UPS generally outperformed FedEx in measures of activity, liquidity, solvency, profitability, and growth.
Application Case - Recruiting In Europe (Human Resource Management)Afifah Nabilah
The group assignment for Human Resource Management class. We have to analyze the application case of Recruiting Europe and answer the questions respectively.
Unit Trust Fund: CIMB Islamic Asia Pacific Equity Fund vs CIMB-Principal ASEA...Afifah Nabilah
This is our group assignment for Investment Analysis (FIN 4020) class. We were required to compare between the Islamic and conventional unit trust fund which are coming from the same category.
This is our group project for Investment Analysis (FIN 4020) class. We were required to enter the CIMB Stock Challenge Competition 2016 and experienced the virtual stock trading. After the challenge ended, we were required to present our strategy and what we'd gain from the stock challenge. It was fun!
Customer Satisfaction Survey Among IIUM Students: Hostel ServiceAfifah Nabilah
This is our group assignment 1 for Business Communication (MGT 3010) class. We were required to conduct a survey on the customer satisfaction for any services provided inside IIUM.
Company Research on Air Asia Sdn Bhd (MGT 3010)Afifah Nabilah
his is our group assignment 2 for Business Communication (MGT 3010) class. We were required to make a research on the selected company that we chose from a list given at the beginning of the semester.
Case Project: Peugeot's Maker PSA, Suzuki And Renault Keen to Partner with Pr...Afifah Nabilah
This is our group project for Corporate Finance (FIN 4040) class. We are required to find a newspaper article, create an issue and make analysis on the issues involved.
Abasse Twalal Harouna: The Maestro of Digital Marketing - His Journey and Ach...Abasse Twalal Harouna
Abasse Twalal Harouna, a name synonymous with innovation and excellence in the digital marketing industry, has made significant strides in empowering small and medium-sized businesses (SMBs) to achieve remarkable growth. With a career marked by numerous accolades and a trail of success stories, Harouna's journey from a passionate student of marketing to a renowned digital marketing expert is both inspiring and instructive.
Abasse Twalal Harouna’s early life laid a strong foundation for his future success. Born and raised in a family that highly valued education and innovation, Harouna was encouraged to pursue his interests from a young age. This supportive environment fueled his passion for technology and business, leading him to pursue higher education in Business Administration with a focus on Marketing at a prestigious Canadian university. His academic background provided him with a comprehensive understanding of business principles and marketing strategies, setting the stage for his remarkable career.
Upon completing his degree, Abasse Twalal Harouna quickly recognized the transformative potential of digital marketing. He understood that the digital landscape was rapidly evolving and that businesses needed to adapt to remain competitive. With a clear vision, Harouna entered the digital marketing field, driven by a desire to help businesses grow through innovative online strategies. His early career was marked by hands-on experience with various digital marketing agencies, where he honed his skills in SEO, content marketing, social media marketing, and PPC advertising.
Abasse Twalal Harouna’s expertise spans multiple facets of digital marketing, making him a versatile and highly effective strategist. One of his key areas of specialization is Search Engine Optimization (SEO). Harouna understands that SEO is crucial for enhancing online visibility and driving organic traffic to websites. By employing advanced SEO techniques, such as thorough keyword research, on-page optimization, and building high-quality backlinks, Harouna ensures that his clients' websites rank high on search engine results pages (SERPs). This not only attracts more visitors but also improves the overall online presence of the businesses he works with.
Content marketing is another domain where Abasse Twalal Harouna excels. He firmly believes that content is king in the digital world and leverages it to create compelling, value-driven content that resonates with target audiences. From blog posts and articles to videos and infographics, Harouna’s content marketing strategies are designed to engage and educate potential customers. This approach not only drives brand awareness but also fosters customer loyalty, contributing to long-term business success.
In today’s connected world, social media marketing is vital for brand promotion, and Abasse Twalal Harouna has mastered this art. He crafts tailored social media campaigns that enhance brand visibility and foster engagement.
GROUP PROJECT: OPERATION STRATEGY FOR MANISHENNA (FINAL REPORT)
1. KULLIYYAH OF ECONOMICS AND MANAGEMENT SCIENCES
OPERATION MANAGEMENT
(MGT 4010)
GROUP PROJECT:
OPERATION STRATEGY FOR MANISHENNA
PREPARED BY:
AFIFAH NABILAH BINTI MOHAMAD SAFEI 1321976
LAILA SYAHIRAH BINTI GHANI 1321148
NUR FARAH SHAMIMI BINTI MOHD SUKRI 1327814
SHARIFAH SHAHIRAH BINTI SAYED HASSAN 1221572
SECTION: 2
SESSION:
SEMESTER 1, 2016/2017
LECTURER:
MADAM WAN ROHAIDA WAN HUSAIN
SUBMISSION DATE:
14TH
DECEMBER 2016
2. 2
CONTENTS
EXECUTIVE SUMMARY .................................................................................................................... 3
GENERAL INTRODUCTION............................................................................................................... 4
OPERATIONS ....................................................................................................................................... 5
1) QUALITY MANAGEMENT...................................................................................................5
Quality Management Approach....................................................................................................6
Islamic Perspective on Quality Management ...............................................................................6
2) LOCATION..............................................................................................................................7
Factors to consider........................................................................................................................7
Service location strategy...............................................................................................................7
Islamic Perspective on Location Management .............................................................................8
3) SUPPLY CHAIN MANAGEMENT........................................................................................8
Supply chain for ManisHenna ......................................................................................................9
Sourcing Strategy: Make and Buy................................................................................................9
Islamic Perspective on Location Management ...........................................................................10
CONCLUSION.....................................................................................................................................11
REFERENCES .....................................................................................................................................12
3. 3
EXECUTIVE SUMMARY
Manishenna is a business that provide a products and services to customer which is make a
henna (dip henna and cone henna) and designing it to the customer’s hands. Customers can
choose any design they want through any google images or booklets and show it to the
owner so that they can have their own design henna in their own hands. The owner of this
business, supplies the henna from the suppliers and she also added her own secret recipe in
the henna so that it may last longer and the colour of henna is bright red. Besides, she works
alone as a worker and the owner of the business. The owner cannot make mistake and mess
up the drawing since the main attraction of the Henna drawing service is the quality of the
drawing itself and it can make the customers not trusting her works because once she design
a henna for the customers’ hands, they cannot do anything to erase it and it may take a
longer time to disappear. Thus, quality and performance is very important in this business in
order to attract more customers and increase the profit of the business. In addition, a
strategic location also one of the way the way to attract customers. If the location is
strategic, there will be a lot of customers who are willing to use this services especially
during public holiday season where there are many wedding and engagement day.
4. 4
GENERAL INTRODUCTION
Manishenna is a service business which make a service henna to the customers. The
owner of the business is Shimanisham binti Ruhaini, IIUM students and currently 3rd
year
student who is taking Bachelor in Economics. She started the business in year 2014 with
RM200 as a capital. This service is for customers who want to do henna and she does the
business for event wedding (bridal), engagement and so on. Besides, she also make a
product which is ‘Inai Celup’ in a cup using her own secret recipe and sell henna in cone for
those who want to buy the henna. The location of the business is at Kuala Lumpur and
Melaka. She always join any event in the IIUM festival to sell her business such as during
convocation day, she does henna service at Stanex. For promoting, she does it in the
Facebook, Instagram and also through Whatsapp. The price is different depending on the
design customers’ wants. Henna design for a hand only, IIUM students, and the price given
is RM 5 to RM 8 and for non-IIUM students, the price is RM 10 to RM 15. For bridal, she
set a based price at RM 110 excluding transportation. The adding price is depends on the
place the customers who want to use Manishenna services.
5. 5
OPERATIONS
1) QUALITY MANAGEMENT
“An operation manager’s objective is to build a total quality management system that
identifies and satisfies customer needs.” (Heizer & Render, 2014; p. 245). Quality can be
identified as “the ability of a product or service to meet customer needs” (Heizer & Render,
2014; p. 245). According to Investopedia (2016), quality management is an action of
monitoring and executing all activities and tasks which are needed in order to preserve a
certain level of excellence which includes the determination of a quality policy, creating and
implementing quality planning and assurance, and quality control and quality improvement.1
Having said that, it is important for Manishenna to ensure their product and service
qualities are fulfilling the customer needs and preferences in order to retain its reputation
and to improve their products’ reliability among the customers. There are three dimensions
of product quality which Manishenna should take note which are as follow:
1. Performance: Since Manishenna also provides the Henna drawing service along
with the Henna products, Shima should ensure that she performs well when
delivering the Henna drawing service. She cannot afford to make mistake and
mess up the drawing since the main attraction of the Henna drawing service is
the quality of the drawing itself; whether it is beautiful and neatly drawn or not.
If the Henna is drawn beautifully, the customers may come again and will
recommend the service to their friends and acquaintances and vice versa.
2. Features: Manishenna provides various types of Henna products which follow
the latest trend. The Henna drawing service is also delivered a specific features
where the customer can choose the unique pre-made design or request for a
custom made design.
3. Reliabilities: Regardless of the current issue where most of the Henna sellers
sell fake Henna products which are harmful to the skin, Manishenna continues
providing the genuine Henna products which are retrieved from trusted and
reliable suppliers. Besides, the Henna drawings are durable and will not vanish
easily while it is not waterproof and can also be used by the Muslims.
1
http://www.investopedia.com/terms/q/quality-management.asp#ixzz4SeavgzFA
6. 6
Since Manishenna provides both service and products, the quality management of the
business is taken seriously. The owener, Shima, which is also the service provider involves
directly with the quality management of the business where she manages the business well
according to the above three dimensions and gives priority to the customer satisfaction. The
quality of the Henna products and Henna drawing service provided by Manishenna are
different from the other industry players in term of the colour and reliability of the Henna
products and the details, unique and custom made design respectively.
Quality Management Approach
On the other hand, Manishenna implements the quality management approach of
Just-In-Time (JIT) for the dip henna product. According to Heizer and Render (2014), just-
in-time (JIT) is a system where the products are produced and delivered as they are needed.
It is related to the quality in three ways where it cuts the cost of quality, it improves quality
and reduces the inventory costs. Since Manishenna brew the dip henna product by mixing
various type of henna at one time, just-in-time system is suitable in order to maintain the
high quality of the dip henna when served to the customers.
Islamic Perspective on Quality Management
Ahmed (1996) as cited by Ogunbado (2013) stated that “quality management is a
wholistic approach where qualities of human resources precede, intermingling with quality
input and quality process to achieve quality output.” (p.7). Firdaus, Hussain, Asaad and
Yusoff (2015) highlighted that Islam teaches its followers on the importance of the quality
and perfection in doing job. It is supported by the Quranic verse (27: 88),
“Thou seest the mountains and thinkest them firmly fixed: but they shall
pass away as the clouds pass away: (such is) the artistry of Allah, Who
disposes of all things in perfect order: for He is well-acquainted with all
that ye do.”
The above verse highlighted how Allah created this world perfectly and beautifully.
It shows the importance of the quality in work. Allah notices everything we do; including
the way we manage our resources or services. Therefore, Manishenna must maintain good
raw materials quality and not discriminate their customers by providing bad services.
7. 7
2) LOCATION
Factors to consider
In running a business, particularly in the form of service business, the location plays
a very important role by considering several factors. Currently, Manishenna shop located at
the Student Mall in International Islamic University Malaysia, Gombak campus. Student
Mall area is actually a business space area provided by the university for students who want
to run a business. The university provided there several vacant stalls with a minimum rental
fees as low as only RM 10 per month. The owner of Manishenna who also a student, take
nthis opportunity by opening a shop there. Furthermore, that place proximate to their main
target market which is students because the place itself is the student attractions as its
located nearby café.
The service provided by Manishenna is custom-made henna drawing. Thus, in order
to deliver the service effectively, Manishenna need to a have direct contact with the students
there so that the service can be deliver in no time. In addition, the chosen location is also
proximate to supplier. Manishenna got supplier from Selangor and Kuala Lumpur area
which is within the current shop location. It will ease both parties in term of delivery
because by postage, the supply of raw material will reach within one day only. The time
taken will be reduced and Manishenna will not have shortage in term of their product. The
owner of Manishenna live-in campus which she stay in the hostel. The inventory of raw
material will be kept in hostel. The distance between hostel and her shop in Student Mall
quite close which give her an advantages as she can only walk-in to the shop hence save
transportation cost. Manishenna is sensitive to location as mention earlier, because they
provide custome-made henna drawing which need direct interaction with the customer; they
must make the service approachable to the potential customers.
Service location strategy
One of the service location strategies is to offer service and image compatibility with
demographics of the customers. Demographics is the study of a population based on factors
such as age, race and sex, among others. Manishenna smart in doing business as they
always follow the latest trend of the demographics whether in terms of their product offering
or henna drawing. Besides drawing henna, they also sell a ready-made henna that come in
8. 8
the form of cone and dip henna for customer who choose to make henna by their own. The
cone henna comes with several colours for the customer to choose like black and red. Other
product which is dip henna which they reproduce it by themselves with some additional
ingredients will be pack in a small bottle for handy-user. It is crucial for Manishenna to
continue observing the behaviour aspect in their customer so that it will not be outdated.
Manishenna has uniqueness in their service. Some competitors may use ready-made
henna sticker in the drawing process. But, Manishenna provide free hand henna drawing to
their customers which require creativity in the making process as not many henna drawer
can do that. In addition, the pattern is finely drawn with small details. Customers can
choose the pattern directly from the photo book provided or bring their own pattern.
Islamic Perspective on Location Management
“But seek, through that which Allah has given you, the home of the Hereafter;
and [yet], do not forget your share of the world. And do good as Allah has done
good to you. And desire not corruption in the land. Indeed, Allah does not like
corrupters.” (Quran, 28:77)
In the above verse, Allah commanded the man to find its way to the Hereafter
and find their world fulfilment by utilizing the sources that Allah provided in this
world. This verse is also highlighted that we must take a very good care of this world
and must not corrupt and do corruption on the land of this world.
In this context, Manishenna should utilize all the resources which are
available in order to make the location decision while considering both benefits on
this world and in the Hereafter. And when the location is chosen, Manishenna should
not misuse the resource and the availability of the location by doing something
illegal and bring mischief to the land.
3) SUPPLY CHAIN MANAGEMENT
Supply chain management can be defined as “the coordination of all supply chain
activities, starting with raw materials and ending with a satisfied customer.” (Heizer &
Render, 2014; p.468). Heizer and Render (2014) explained that a series of supply chain
9. 9
consists of suppliers (manufacturer) and/or service providers, distributors, wholesalers,
and/or retailers who will deliver the products or services to the end user (customer). “The
objective of supply chain management is to coordinate activities within the supply chain to
maximize the supply chain’s competitive advantage and benefits to the ultimate consumer.”
(Heizer & Render, 2014; p.468).
Supply chain for ManisHenna
The suppliers for Manishenna are for the cone henna, dip henna raw materials and dip
henna container. After retrieving the finished goods (cone henna) and work-in-process
goods (dip henna), the finished goods will be stored in inventor which is the owner’s hostel
room in IIUM. While, the work-in-process goods are brewed and mixed together until the
finished goods (dip henna) are produced and stored in the same inventory as the other one.
The finished goods then will be delivered to Manishenna stall at the Student Mall, IIUM to
be sold to the customers. In addition, the henna drawing service will also be provided for
walk-in customer at the Manishenna stall and for home visit request for special occasions
such as wedding and dinner.
Sourcing Strategy: Make and Buy
Manishenna use both make and buy sourcing strategy where they buy and outsource
the raw materials directly from suppliers for the cone henna and brew the dip henna by
themselves.
10. 10
Islamic Perspective on Location Management
“He has only forbidden to you dead animals, blood, the flesh of swine, and that
which has been dedicated to other than Allah. But whoever is forced [by
necessity], neither desiring [it] nor transgressing [its limit], there is no sin upon
him. Indeed, Allah is Forgiving and Merciful.” (Quran, 2:173)
In this verse, ALLAH has stated four things, which are prohibited for human
beings which are dead meat, blood ingestion, flesh of swine and those animal over
which any other name than that of Allah has been invoked. In other words, any raw
materials which consist of these prohibited things are haram and should not be used
in the production of the products.
Therefore, Manishenna must make sure that the products and raw materials
are coming from a halal supply chain management which are free from the prohibited
ingredients as mentioned in the above verse.
11. 11
CONCLUSION
The location flexibility is good to compete in the market place because the business can
get as many new customers as possible. The customers also don’t have to go all the way to a
fixed shop location if the business happens to operates near their home. However, it is
harder for the business to gain regular customers as the business don’t always stays in one
location. Their quality control is also their competitive advantage because the customers
would return to them if they are satisfied with the services offered. The weather could affect
business operation especially while they operate in tents during IIUM festivals. During rain,
not many customers will go the festivals. Therefore, the business are advised to add one
fixed location and apply extensive marketing is to reach more regular customers. The
business should also create a systematic procedure for stock order with suppliers to avoid
stock deficiency while serving the customers.
12. 12
REFERENCES
Heizer, J., & Render, B. (2014). Operations Management: Sustainability and Supply Chain
Management (11th ed.). Pearson.
Firdaus, F. S., Hussain, M. N., Asaad, M. N., & Yusoff, R. Z. (2015). Quality Management
Concept Based On Islamic Worldview. International Academic Research Journal of
Business and Technology, 1(2), 208-213.
Quality Management. (2016). Retrieved December 12, 2016, from
http://www.investopedia.com/terms/q/quality-management.asp
An-Naml (The Ant). Retrieved December 12, 2016, from https://quran.com/27/88-98
Al-Baqarah (The Cow). Retrieved December 12, 2016, from https://quran.com/2/173-183
Al-Qasas (The Stories). Retrieved December 12, 2016, from https://quran.com/28/77-87