The document outlines an internship report submitted by Mayank Mulchandani to Medi-Caps University about their summer internship at the State Bank of India branch in Indore. It provides an overview of SBI, including its vision, mission and management team, and describes the objectives, activities, and conclusions from Mulchandani's internship experience. The report identifies areas for SBI to improve such as increasing technology usage, customer service levels, and addressing infrastructure issues to better compete against private sector banks.

1. MEDI-CAPS UNIVERSIT INDORE SUMMER INTERNSHIP TRAINING UNDERTAKEN AT
“SATE BANK OF INDIA”
Submitted as Partial Fulfillment for
Degree of Master of Business Administration to
Medi-Caps University, Indore
(2019-20)
Dr. Anupama Pardeshi
Assistant Professor
Medi-caps University, Indore
Mayank Mulchandani
MS18MS501111

2. COMPANY PROFILE OF SBI, NSE, INDIA
Date of Incorporation 31-Dec-1955
Date of Listing 03-Nov-1994
Management
Name Designation
Rajnish Kumar Chairman
Sanjiv Malhotra Director
Basant Seth Director
Bhaskar Pramanik Director
Rajiv Kumar Director
Pravin Hari Kutumbe Director
Rajnish Kumar Managing Director
P K Gupta Managing Director
Dinesh Kumar Khara Managing Director
B Sriram Managing Director
Chandan Sinha Nominee Director
Pushpendra Rai Nominee Director
Girish K Ahuja Nominee Director
Registered Office Address
State Bank Bhavan,Corporate Centre, Madame Cama Road , Nariman
Point,400021,Mumbai,Maharashtra,India
Website
http://www.sbi.co.in

4. VISION
“To be the most trusted and preferred Finance Service Provider Worldwide”
 My SBI
 My Customer first
 First in customer satisfaction
MISSION
 We will be prompt, polite & proactive with our Customer
 We will speak the language of young India
 We will go beyond the call of duty to make our customers feel valued.
 We will be of service even in the remotest part of our country.
 We will create Product & Service that help our Customer achieve their goals.

5.  To learn the functioning of an financial
institution.
 Customer satisfaction with the service provided
by the bank.
 Learn the regulations related to lending policies
of the firm.
 Learn to work in the various divisions of the
bank/institution.
 Learn to work with bank customers and explain
the account options available at the bank .
 Consumer awareness about the products and
services provided by SATE BANK OF INDIA

6.  Process of cheque clearing in canara bank.
 Learn Banking structure Regulation & system.
 Marketing canara banks products and generating
leads.
 Effective communication is route of any successful
organization observing people in profession made
me realize how corporate world functions.
 Voucher verification.
 Convincing the customers.
 Filling forms.
 How to deal with the queries of the customer
 Aadhar verification
 Yono sbi app registrations

7.  The study was limited only to the SATE BANK OF
INDIA,MG Road ,Branch.
 Another Problem was time constraints. The
duration of my internship Program was only 60
Days. But this time is not enough for a complete
and fruitful study.
 The Bank was a busy one having heavy rush of
people, whom officers need to deal with. So
allocation of work was a barrier.
 Lack of Human Resources.
 Lack of Management of Resources

8. While doing my internship program I came to a
conclusion that this training helped me in getting
thorough knowledge about the products of bank
and they compete with other banks and how they
are applying different market strategies to attract
customers and making them satisfied . The bank
should also try to increase the use of technology
like mobile and net banking among its customers.
The bank should pay more attention on giving
updates and should increase the level of service
providing because the competitors of SBI are
better in this area

9.  Though most of people consider SBI faster than other banks but private sector banks
which are new are also in competition.
 SBI needs to increase its performance in the matter of cooperativeness
 Many ATM card holders complain that ATM Centre of kadi branch often remains out of
order so they have to face problems, so SBI should take care of that.
 SBI needs to educate its customer about its services. AWARE
 SBI needs to advertise more about its services.
 When all the A/C holders will be knowing the facility (ABB) then more people will use it as
there is a magical word ‗FREE‘ accompanying the facility.
 Though only 20% people feel that they are non cooperative but SBI needs to take care
that the number should not increase as private sector banks are penetrating sharply.
 Many people say that the process of solving problems is too slow. Younger players (Pvt.
Banks) are fast in this matter so SBI needs to fasten its services.
 Private sector banks have forayed in KADI for that SBI needs to be ready to face stiff
competition.