1. TERRY GROSS
CASE MANAGER & CLIENT CARE ADVOCATE
Sherman Oaks, CA  (206) 947-4492  terrydgross@gmail.com
PROFESSIONAL EXPERIENCE
Downtown Emergency Service Center (DESC)
Shelter Supervisor - Night Shift (October 2013 to present)
 Managed 24/7 250 person low-barrier Harm Reduction shelter serving chronically homeless
with severe and persistent mental health barriers.
 Maintained order to ensure client safety and enforcement of agency rules and policies.
 Ensured registration of clients is carried out and documented according to agency policies.
 Coordinated screening and assessment of client referrals.
 Maintained composure and sense of responsibility during high stress and emergency/crisis
situations, and employed conflict resolution and interpersonal skills for positive outcomes as
needed.
 Built rapport with a diverse group of clients in a positive and boundary appropriate manner,
utilizing active listening and motivational interviewing skills.
 Assisted clients with wide variety of disabling conditions and levels of vulnerability with
empathy and compassion.
 Ensured adequate coverage of all areas and completion of task shifts, including applying
flexible coverage to stations as needed.
 Managed staff of 6-9 full-time and on-call employees.
King County Dept of Mental Health
Chemical DependencyScreener (February2015 to present)
 Served as driver for Emergency Service Patrol in the downtown core of Seattle to outreach
and engage chronic alcoholics to encourage utilization of county-run detox shelter.
 Locate and perform preliminary assessment of intoxicated individuals utilizing a Harm
Reduction model.
 Worked in conjunction with Seattle Police and Fire as an emergency services provider.
 Drove a 15 passenger van in an urban setting, patrolling areas in search of intoxicated
persons.
 Answered 911 dispatch calls on a two-way radio.
 Maintained updated logbook.
Volunteers of America
Rapid Re-Housing and Transitional Services Intern (March 2013-June 2013)
 Provided intensive case management for at-risk & chronically homeless clients.
 Implemented individualized housing stability plans.
 Provided referrals to mental health, chemical dependency and community resources.
EDUCATION
Seattle Central College, Seattle, WA(2015 to present)
Bachelor of Applied Science in Social and Human Services

2. Edmonds Community College, Edmonds, WA(2011-2013)
Associate of Applied Science in Social & Human Services
SKILLS
 Staff Training/Coaching  Performance Evaluations  MS & Linux OS
 Staff Scheduling  Motivational Interviewing  Custom Databases
 Crisis Intervention  Advanced FirstAid/CPR  MS Office Suite
 12 Step recovery model  Harm Reduction model  H.M.I.S.