1. Job Description
Job Title: Mental Health Professional / Case Manager
Crisis Diversion Facility (CDF) or
Crisis Diversion Interim Services (CDIS)
Pay: $32,055 – $36,183 annually DOQ
Supervisor: Shift Supervisor
Location: Crisis Solutions Center (CSC)
Union: This position is represented by SEIU1199
Hours: Full-time (37.5 hrs/week), Salaried, Exempt
Swing Shift (3:00 – 11:30pm) or
Night Shift (11pm-7:30am)
JOB DEFINITION
The Mental Health Professional is responsible for providing comprehensive psychosocial
assessments; coordinating and problem solving with first responders and other referents;
creating and developing detailed recovery oriented disposition plans; linking clients with
appropriate community resources; facilitating crisis resolution in the least restrictive
environment; and assisting with arranging transportation for clients to appropriate facilities as
needed.
MAJOR DUTIES AND RESPONSIBILITIES
 As a member of a multi-disciplinary team, provide multi-axial assessments, chemical
dependency screenings, crisis intervention, stabilization, and meaningful engagement to
adults referred to the CSC.
 Establish and implement a plan to successfully engage clients in relevant services and other
resources.
 As needed, provide follow-up services aimed at establishing linkage to services for program
participants.
 Complete all data collection and documentation required of the CSC and DESC.
 Develop and maintain cooperative relationships with programs providing services for the
population served.
 Comply with applicable program research and evaluation procedures.
 Comply with the all agency policies and procedures, relevant Washington Administrative
Code and Revised Code of Washington.
 Advocate for clients' access to community resources and services, ensuring that clients'
needs are met and rights maintained; consult and collaborate with community providers to
ensure continuity of care.
 Participate in psychiatric consultation, supervision, program meetings and in-service
trainings; participate in clinical reviews and case conferences for clients on caseload.
 Participate in verbal de-escalation and physical interventions in emergent situations and be
able and willing to assist other staff as needed to maintain a safe, secure environment.
 Demonstrate the ability to work effectively under supervision, as part of a multi-disciplinary
team, and independently, when necessary.
 Promote and maintain positive relationships with the surrounding neighborhood.
 Participate in verbal de-escalation and physical interventions in emergent situations and be
willing and able to assist other staff as needed to maintain a safe and secure environment.
 Other duties as assigned.
MINIMUM QUALIFICATIONS
 Current Washington Department of Health minimum credential as an Agency Affiliated
Counselor in good standing.
Page 1 of 3

2.  Master's degree in a social work, psychology or other relevant behavioral science or Bachelor
of Nursing degree with specialty in mental health.
 Meet criteria as a Mental Health Professional as defined by current RCW & WAC.
 Be able to pass a Washington State Criminal background check
 Experience and skills in working with mentally ill individuals who are difficult to engage and
may resist services.
 Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment
of Co-occurring Disorders, Intensive Case Management, Illness Management,
Trauma-Informed Treatment, and relevant Evidenced based/Emerging best practices.
 Knowledge of Harm Reduction strategies.
 Strong working knowledge of DSM IV (and its successor).
 Be able to assess situations quickly and respond appropriately to any type of mental health
and/or chemical dependency crisis to ensure the physical and psychological safety of
clients.
 Be willing to seek to understand each client's unique circumstances and personal
preferences and goals and incorporate them into the crisis response to help the client regain
a sense of control.
 Assist clients in accessing internal resources to reinforce the client's ability to resolve crisis
on their own.
 Assist clients in identifying unmet needs that may be causing them to have recurrent crisis.
 Have a strong understanding of recovery and resilience, the value of client partnerships and
client choice, and the balance between protection from harm and personal dignity.
 Possess strong communication and writing skills.
 Ability to work flexible hours as required by program and staffing needs.
 Valid Washington state driver’s license and insurable driving record.
 Familiar with King county crisis response system and methods of access.
 Knowledge of recovery focused, strengths based work in mental health.
 Strong knowledge of relevant community resources and methods for accessing them.
 Ability to communicate and work effectively with staff from various backgrounds.
 Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre
behavior.
 Subscribe to the philosophy of cooperation and continuity across programs and of
consideration and respect for program participants.
PREFERRED QUALIFICATIONS:
 Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed
Mental Health Counselor (LMHC) in State of Washington.
 Bilingual in Spanish/English.
 Bi-cultural background/experience and/or qualify as an Ethnic Minority, Developmentally
Delayed, or Geriatric Mental Health Specialist (per WAC 388-865-0150 definition).
 Two years experience with crisis intervention services within the mental health and/or
chemical dependency field.
 Chemical Dependency Professional (CDP) or currently working toward becoming a CDP.
Strong applicants are able to demonstrate the ability to be positive in their empathic responses
to all persons; understand the value of meaningful and deep client engagement; have the
potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker;
Page 2 of 3

3. and value a non-judgmental response to sensitive issues. Candidates should be able to accept
feedback and work in a highly collaborative and potentially stressful environment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will be required sit for long periods of time,
communicate with other persons by talking and hearing, required to lift and carry items weighing
up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by
the job include close vision, distance vision, color vision, peripheral vision, depth perception, and
the ability to adjust focus.
APPLICATION PROCEDURE
 Submit a cover letter and resume to HR@desc.org.
 Email attachments will not be accepted unless they are in a format readable by MS Word or
Adobe Reader. Attachments in formats such as .wps or .jpeg will not be accepted.
 You may also mail your cover letter and resume to: DESC, ATTN: Human Resources, 515
Third Avenue, Seattle, WA 98104, or fax to (206) 515-1501.
The Downtown Emergency Service Center is committed to diversity in the workplace, and pro-
motes equal employment opportunities for all staff members and applicants. The Agency will not
discriminate against any employee or applicant for employment on the basis of race, creed,
color, sex, sexual orientation, age, national origin, marital status, or the presence of any sen-
sory, mental or physical disability in any employment practice, unless based on a bona fide oc-
cupational qualification. Women and minorities are encouraged to apply.
Page 3 of 3