1. Charlotte Bloxsom 859-361-7502
1211 Richmond Road # 3, Lexington, KY 40502 cebloxsom@gmail.com
Professional Summary
Over fifteen years of experience in various aspects of the Thoroughbred breeding, racing and
sales industry, in both an administrative and hands-on capacity.
 Ability to work efficiently and complete projects in a high energy, high caseload environment.
 Professional attitude towards client relations and confidentiality.
 Proficient in Microsoft Office, Access, and internet research.
 Proficient in other types of professional software related to job capacity -- Butler DVM and E-
Film.
 Have completed Level I and Level II courses in Power Point and Excel.
 Self-motivated with excellent project follow-through.
 Licensed Insurance Adjuster, Property and Casualty – State of Kentucky
Professional Experience
R.J. Ketch Equine Insurance Claims Services – Lexington, KY
Claims Adjuster – Large Animal Mortality Policies(June 2011- present)
 Monitor and Adjust claims for domestic and international insurance companies
including Lloyd’s of London Syndicates, General Security National Insurance
Company, Atain Specialty Insurance Company, Markel, Occidental, and XL Catlin
Specialty.
 Maintain communication with veterinarians regarding diagnosis, prognosis and
treatment recommendations for an insured animal and communicate this information
to Underwriters and Agents via formal reports.
 Communicate policy protocol to veterinarians.
 Maintain close email and telephone communications with Assureds regarding the
claims process and status of their claims.
 Examine and adjust veterinary invoices and reports to determine the amount of
reimbursement due to Assureds on Major Medical Claims per policy wording.
 Issue and process the Proof of Loss and supporting documents for Mortality Claims.
 Generate other communications including Explanation of Benefits letters, Claim Denial
letters, and Reservation of Rights letters to Assureds.
Rood & Riddle Equine Hospital - Lexington, KY
Clinician’s Technician for Dr. Alan Ruggles, DVM (July 2006 – June 2011)
Dr. Ruggles is a Senior Partner at Rood and Riddle Equine Hospital
Standard Operating Procedure for this position includes:
 Responsible for radiographic imaging of patients and training of annual interns in
radiographic protocols.
 Pre-operative preparation and post operative imaging and care of patients
 Creating, completing, and maintaining paperwork generated by both lameness and
surgical patients while in the hospital
 Proofing patient bills and surgery letters for Dr. Ruggles patients.
 Creation and maintenance of various spreadsheets regarding patient care as related
to Dr. Ruggles protocol.
 Assisting with conformation evaluations and paperwork.
 Alternate administrative assistant for Dr. Ruggles and Dr. Woodie

2. Charlotte Bloxsom859-361-7502cebloxsom@gmail.com
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Twinspires.com: Lexington, KY Call Center
Customer Service Representative (January 2011 – July 2011)
 Provided customer support in a busy call center environment for an advance deposit
wagering company.
 Assisted clients in depositing funds to their accounts, placing wagers, withdrawing
funds and creating new accounts.
 Assisted customers in troubleshooting problems with their online experience, including
viewing live video feed, placing and reviewing wagers and monitoring account funds.
 Handled customer inquires, requests, and complaints regarding their wagering
experience.
Tommy Town Thoroughbreds: Mike Allen, Manager - Santa Ynez, CA
Assistant Breeding Manager (January 2002 – October 2002)
 Responsible for assisting the Breeding and Farm Managers in the day to day
operation of the farm.
 Maintained and created the shoeing, vaccination/worming charts and medication
charts for all mares, foals and yearlings.
 Assisted the Breeding Manager and veterinarian during the palpation and breeding
sessions as well as vet checks on sick mares and foals.
 Administered prescribed medications and maintained inventory all medication and
supplies for breeding and foaling.
 Seasonal duties included assisting in teasing, breeding, foaling and weaning.
 Also assisted in the registration of foals with the Jockey Club.
Additional Professional Experience
Yearling and Breeding Stock Sales: Keeneland and Fasig-Tipton - Lexington, KY
Showperson (2007- Present)
 Responsible for showing and taking to the sales pavilion yearlings, weanlings and
broodmares for consignors Equus Farm, Monticule, and Susan Forrester
Seabiscuit: The Movie – Santa Anita Racetrack - Arcadia, CA
Wrangler (November 2002 – December 2002)
Salaried and Free-Lance Exercise Rider: Various Racetracks including Prairie Meadows
Racetrack, Hoosier Park, Turf Paradise, Turfway Park, Oaklawn Park, and Sam Houston
RacePark. From January of 2003 to April 2004, and February of 2005 to April 2006.
Education
University of St. Thomas (Houston, TX)
BA in History (1995-1998) GPA in major 3.6/4.0; overall GPA 3.2/4.0
Member of Phi Alpha Theta (History Honor Society)
References
References are available upon request.