Jamael Gray is a sales and customer service professional seeking a new opportunity. He has over 7 years of experience in customer service roles at Spectrum and 3 years of experience as a tree technician at Trugreen. He holds a Bachelor's degree in Psychology and an Associate's degree. He is proficient in various software programs and holds certifications in customer proprietary network systems and payment card industry standards. He has a proven track record of exceeding metrics and providing excellent customer service.

1. Jamael Gray
4760 East Michigan St., Apt 7 (Mobile) 407-309-0724
Orlando Florida, 32812 JamaelGray@gmail.com
Summary
Sales and Customer Service professional with excellent problem solving and leadership skills.
Dedicated to performing a quality job while meeting all department metrics and objectives.
Talented in ability to become a product / service subject matter expert. Great interpersonal skills
with a proven ability to train and mentor others, and successfully work under pressure in a fast-
pace environment. Quick study, analytical, solid work ethic and exemplary attendance.
Technical Skills: Customer Proprietary Network (information protection) System,
Microsoft Word, Outlook and Excel 2007 and 2010, and PowerPoint.
ICOMs, ACSR, NYROC and CRM, PCI (Payment Card Industry) Certified.
6 - 20 All Lines Adjuster License.
Experience
SPECTRUM (formerly, Brighthouse Networks) Maitland, FL 2010 - 2017
Sales Operations Representative (2011 – 2017)
• Provided account support to Sales Representatives, Technicians and customers.
• Exceeded Service Level metric of 97% (versus 90% objective) and met all deadlines.
• Knowledge resource and subject matter expert who owned the problem (call) until
resolution, or necessary escalation.
• Utilized excellent communications and listening skills to probe for information and
resolve issues; performed initial trouble shooting on cable and Internet services.
• Sought out by management to assist newly hired and contract employees to successfully
transition onto the operations “floor.”
• Performed research and data entry for sales team; successfully supported technicians
and sales force by searching for solutions to inquiries that allowed them to achieve daily
sales goals.
• Special Projects: researched sales to verify equipment and services were accurate;
audited agent commissions to ensure correct monies were paid.
• Conducted telephone based customer instruction that avoided unnecessary service calls
and company expense.
• Processed credit card payments, utilized Microsoft Outlook to communicate and process
sales orders, and Microsoft Excel to track sales information.
Direct Sales Coordinator (2010- 2011)
• Offered full time employment after three months in position as a contractor.
• Performed inbound, sales order processing utilizing Allconnect website.
• Established a one on one relationship with sales representatives, multitasked and
consistently attained bi-weekly sales goals.
• Initiated outbound calls to customers regarding service, debt collection and maintaining
customer satisfaction through 3rd
party vendor.

2. Jamael Gray (407) 309-0724 JamaelGray@gmail.com Page 2
Trugreen, Winter Park, Florida 2008- 2009
Tree/Shrub Technician
• Examined grounds and evaluated ornamental turf, shrubs and trees for damage and
disease.
• Greeted customers, developed rapport and trust, and explained applications of
insecticides, herbicides and fertilizer.
• Performed Fire Ant treatment / prevention and operated equipment to aerated lawns.
The Home Depot, Orlando, Florida 2003– 2007
Customer Service Representative
• Part time position while completing degreed program.
• Interfaced with customers and provided information regarding paint, lumber and garden
products and services.
• Prioritized customer needs and completed sales.
Military Experience
Sergeant - United States Marine Corps, Camp Pendleton, California 1997- 2002
• Supervised a unit of six(6) technically trained Marines who performed preventative
maintenance and operational checks of ground and vehicular combat radios.
• SME who directed creation of communication platform between “antenna hill” and
Commanding Officer and repair of malfunctioning communication equipment.
Education / Professional Development
Bachelors of Science (BS - Psychology) - University of Phoenix
Associates Degree (General Studies) - Seminole State College of Florida
Brighthouse Sponsored Leadership Program - Bight Impressions Initiatives
Community Involvement
Interpretative Specialist - City of Orlando, Orlando Wetlands, FL