This document is a resume for Edgar D. White III that summarizes his professional experience and technical skills. He has over 7 years of experience in data analysis, technical support, and customer service roles across various industries. His technical skills include programs like SharePoint, SQL, and data analytics tools. He holds a Bachelor's degree in American Studies and seeks to utilize his versatile technical and customer service background.

1. EDGAR D. WHITE III
441 Third Street South #9
Saint Petersburg, FL 33701
(727) 804-4222
edgardwhite@gmail.com
SUMMARY:
HIGHLY VERSATILE APPLICATION & DATA SPECIALIST
• Experienced Data/Technical Specialist well versed in creating positive outcomes for
the customer and the business.
• Ensure data security to meet company safeguard standards.
• Achieve quality assurance and customer satisfaction by optimizing company’s
technical protocols and security safeguards.
• Works well with other departments to insure technical processes operate at optimum
efficiency.
TECHNICAL SKILLS:
SharePoint, Mac OS X, MS Office 08 & 11, SQL, Crystal Reports, Google Analytics, MS
Outlook, Flexibility, Marketing Campaign Management, Social Media content
development, Online Article Submission, Product content development
EDUCATION:
ECKERD COLLEGE Saint Petersburg, FL
B.A. American Studies/Minor Pre-Law - Graduated May 2014
PROFESSIONAL EXPERIENCE:
NOC (Network Operations Center) Analyst
Serve American Express via Advantage XPO - (Contractor)
April 2015 to Present
• Provide technical assistance and support for external Linux & Unix platform users.
• Respond to password reset inquiries from internal DBAs.
• Monitor, update and modify SQL queries to reflect current data.
• Handle 25-30 daily service and change requests.
• Assist SERVE Mobile applications with roll-outs, implementation and maintenance.
Vendor Data Management Analyst
Raymond James Financial via Judge Technical Staffing – (Contractor)
March 2015 to Present
• Ensure past and existing vendor contracts uploaded to SharePoint site accurately.
• Peruse and update contract files with missing metadata, to meet compliance SLA's.
• Provide financial analysis of contracts and proposals.
• Harvest and clean contractual meta-data to ensure accurate information.

2. PROFESSIONAL EXPERIENCE: (Continued)
Medical Correspondence Reviewer
CareCentrix via Medix Staffing Solutions – (Contractor)
February 2013 to June 2013
• Process, store and maintain all department templates on SharePoint.
• Serve as the single point of contact for all Third Party Vendors, with access to SharePoint.
• Update and retrieve database, data via SQL, to review and collect document metadata.
• Own process improvement activities and develop/identify additional areas of monitoring.
Coaching Your Attraction in Action
IT Data Manager/Content Copywriter (Freelancer)
January 2010 to Present
• Assist in optimizing company’s web-presence and digital footprint.
• Adjusted and implemented keyword strategies that improve Google search engine rank.
• Provide insights on customer behaviors, trends, and daily performance.
• Provide remote Help Desk assistance to customers with login, access and return inquiries.
• Maintain and design web and application presence to stimulate user interaction.
WellCare
IT Senior Data Processor
June 2008 to December 2009
• Monitored, assisted, identified and corrected issues with daily claims processes.
• Adhered to contracted SLA requirements for claims processing times and quality.
• Provided Level-1 after-hours Help-Desk coverage, for hardware/software issues.
• Served as liaison to Third Party Administrator, McKesson, to ensure all process run efficiently.
• Assist PDA and cell-phone users with mobile app connectivity and usability issues.
• Used Crystal Reports, to reflect and reconcile total claims received versus total claims processed.
REFERENCES: Available upon request.