This is a one-stop presentation that carries the range of services that GramIT, the rural BPO is capable of delivering. You\'ll find it very interesting and compelling. If you have any business that you can offload to GramIT, please do it!!! Do buzz me

1. Service Offerings
Delivering world class quality services at significantly lower
costs than urban BPO centers

2. Key service offerings from GramIT
• Data digitization & validation
– Data entry – Data cleansing – Data validation
• Document management
– Document Indexing – imaging – formatting – portal
management
• Vendor payments processing
– Claim verification – Reporting – Reconciliation
• Information research
– Tool based secondary research-Published information
search

3. Key service offerings from GramIT
• Voice Processes
– Inbound and outbound processes – Helpdesk and
Backend support
• Recruitment help
– Resume sourcing - Interview scheduling
• Employee helpdesks
– Employee travel desk - User help for applications and
systems - Customized helpdesks
• Translation services
– Local language / English translation – Summarizing and
highlighting reports

4. Service offering name
A brief description of the Benefits demonstrated
service offering by GramIT for clients
Schematic / detail of the process
GramIT assets Outcomes
GramIT capabilities Possible outcomes for the
clients / customers

5. Data entry and validation services
Experience of GramIT’s clients shows :
Updating of critical information of transactions
on real time systems often throws challenges to Improved utilization in excess of 50% for
organizations in terms of time and effort. Careful their internal databases
outsourcing of the data entry function can lead to 25% faster claim / request fulfillment
significant bottom line improvements
Data entry services from GramIT
Internet
Internet
Client location GramIT Centers
Scanned copies of Agent receives Agent enters data from a Agent consolidates
records and related electronic documents form into a pre-defined and reports work in
FTP
documents uploaded through the Internet / software application / predefined
onto an FTP server secure connection spreadsheet application templates
GramIT assets Outcomes
• Experience of validating more than 0.3 million claims • Reduced cost over “transaction life cycle”
for a large US insurance company • Focus on core work for the client and
• Experience of creating a recruitment database of more improvements in productivity to the extent of 20%
than 0.1 million resumes (> 2 million data fields) for a
global IT company
• Proven capability in turning around large volumes of
work within short durations for a number of clients.
• Experience of cleansing 0.5 million records data base
for a leading publishing house in U.K.

6. Document Management
Knowledge Management is key to organizations’ Current experience of GramIT’s client shows :
growth and competitiveness. Documents in both
40% cheaper cost of indexing documents
text and non-text formats managed properly can
lead to seamless flow of knowledge in 300% increase in timely availability of
organizations documents
Document management support by GramIT
Document indexing Document data entry
Document digitization Document formatting
Document portal management
GramIT assets Outcomes
• Experience of indexing more than 10,000 documents • Improved efficiency of organizational knowledge
• Infrastructure for document imaging management processes
• Experience of imaging and organizing 150,000 sheets • Freeing up resource time spent on non-core non-
of paper and 40,000 sets of documents knowledge activities
• Freeing up of precious office space (about 5,000
sq ft for a large client)

7. Bill Processing – Vendor Payments
Organizations spend about 15% of revenues in Current experience of GramIT’s client shows :
the form of vendor payments. It is desirable to Savings to the client of up to 28% in
have in place well-designed payment verification processing costs
systems. 20% savings due to increase in efficiency
Payment verification system for a large client
Internet
Internet
Client location GramIT Centers
Scanned copies of bills Agent receives Agent processes bills Agent reconciles
and related documents electronic documents using client’s systems or any deviations
FTP
uploaded onto an FTP through the Internet / in offline mode depending and reports the
server secure connection on client specifications work
GramIT assets Outcomes
• Expertise in processing of more than 100,000 claims • Resources in client organization freed up for core
• Six Sigma trained agents activities
• Experience in creating custom reports • Process reengineering leading to better information
• Delivery structure for quality assurance systems and improved decision making
• Resource scalability to handle volumes • Six Sigma levels of delivery (quality + delivery time)
• Better credit line for client owing to better vendor
• Onsite-offshore capability
relationships
• Enhanced governance due to better reporting

8. Information Research
Business leaders spend a considerable amount of Current experience of GramIT’s client shows :
time in seeking information that aids decision 20% cheaper cost of information search
making at the strategic level. A dedicated team
45% improvement in the time to gather
that can focus on collating information can information
improve the efficiency of decision making
Information Research support by GramIT
Agent receives Agent accesses various Agent consolidates
Internet information databases and publicly information in pre-
Internet
request from client available information to gather defined formats and
data / information sends back to client
Internet
Internet
Commer Commer Commer Public
cial cial cial domain
database database database
GramIT assets Outcomes
• Experience of handling more than 1200 information • Increased focus on core work and decision
requests for a large client making for the client
• Trained resources on information research • Creation of customized and portable information
• Experience of using advanced information research bases
tools like Reuters Knowledge, Factiva, etc

9. Recruitment Function Assistance
Organizations spend substantial time, energy and Current experience of GramIT’s client shows :
money on recruiting the best talent. A properly Savings to the client of up to 24% in
supported recruitment function can improve the recruitment processing costs
quality of the intake and reduce the cost of 30% increase in relevance of interview
recruitment turnouts
Recruitment support for a large client
Agent receives Agent prioritizes requirements Agent calls up
Internet required and downloads suitable profiles prospective candidates
Internet
candidate profiles from jobsites or client’s internal to assess their suitability
from client database (in case of referrals) and willingness
Agent calls up the Agent receives finalized Agent collates
candidate and list of candidates and the candidate details and
schedules an interview interview schedule from sends to client for a
with the client client preliminary screening
GramIT assets Outcomes
• Experience in helping a big client in recruitments and • Reduced cost of recruitment
freeing up more than 10,000 person-hours of effort • Improved conversion ratio (profiles sourced to
• Telephone infrastructure actual recruited)
• English speaking agents • Hassle-free scheduling of candidate interviews
• 2-shift operation to handle out-of-office-hours • Better reporting leading to better analysis of the
transactions recruitment function

10. Resource Management
Human Resource intensive organizations spend Current experience of GramIT’s client shows :
about 50% of their revenues on employees. In a Moving about 100 high-cost onsite
complex organizational set up, there is an extreme employees to senior roles at offshore
need to manage and utilize resources well to Savings of about US $ 2 million in one year
achieve operational efficiencies
Resource management support for a large client
Agent receives Agent analyses the life of each Agent identifies a
Internet resource details onsite resource in a particular suitable higher role for
Internet
from client project the resource based on
rules given by client
Client does a secondary Agent creates a Agent does a skill
analysis and takes the consolidated report of the analysis to identify a
necessary action analysis and shares with suitable and lower cost
client replacement
GramIT assets Outcomes
• Experience of handling resource management for a • Reduced cost of resource management
large IT company, freeing up about 5000 person hours • Increased utilization of senior resources
of effort in a year • Increased savings to the organization through
• An employee-base that is proficient in basic analytics, resource optimization
reporting and prioritization skills • Better reporting and better analysis

11. Voice process
Business processes entail a lot of coordination and Current experience of GramIT’s client shows :
much of the coordination is voice-based. This Improved C-SAT scores
coordination attains more criticality when it comes Reduced cost of handling captive call centers
to dealing with a end-user. A focused call center
can mitigate most of the risks from customers Improved adherence to quality levels
Inbound Outbound
Customer support Customer satisfaction feedback
Directory assistance Service improvement feedback
Troubleshooting
GramIT assets Outcomes
• Experience of handling more than 3 million calls till date • Increased focus on core work by clients’
• Multiple location operation to handle contingencies employees
• Ability to create reports • Reports to improve efficiency of decision-making
• 2-shift operation to handle odd-hours • Faster resolution of end-user issues due to
increased focus
• Enhanced customer delight

12. Translation services
Typically local governments and a few other Current experience of GramIT’s client shows :
agencies carry out transactions in local Highly efficient translation of the data with
languages. The data so collected needs to be > 95% accuracy
translated into a database-friendly language like Better utilization of the records owing to
English to ensure effectiveness of the programs. digitization
Translation services from GramIT
Internet
Internet
Client location GramIT Centers
Scanned copies of Agent receives Agent translates the data Agent
records and related electronic documents into English and enters summarizes data
FTP
documents uploaded through the Internet / into a predefined software and saves onto
onto an FTP server secure connection application the application
GramIT assets Outcomes
• Experience of translating more than 0.16 million pages • Better utilization of records by the client
for the department of rural development • Creation of portable information bases that allow
• Capability to create suitable software applications for for a better policy-making
data entry
• 2-shift operation to improve the turnaround time of
record digitization

13. Employee Engagement & Helpdesks
Current experience of GramIT’s client shows :
Employees are often faced with the need for
accurate and timely information of various 30 percentage-points improvement in
systems in their organizations. Helpdesks employee compliance to systems
equipped with real time information systems can About 38% cheaper cost of managing
dramatically improve employee productivity helpdesks
Helpdesk services supported by GramIT (Telephone-based and email-based )
Meetings management helpdesk Employee travel helpdesk
Employee appraisal helpdesk Survey helpdesk
Joining formalities help
Follow up helpdesk
GramIT assets Outcomes
• Experience of handling more than 150,000 voice and • Increased focus on core work by clients’
mail transactions employees
• Cross-trained agents to handle exigencies • Reports to improve efficiency of decision-making
• Multiple location operation to handle contingencies • Faster resolution of employee issues
• Telephone infrastructure • Enhanced employee delight
• Ability to create reports
• 2-shift operation to handle odd-hours

14. Business Value – Demonstrated!
15
Bills processing 7 Associate Helpdesk
4 4
7
3.5
4
1 80% 90%
99% 99%
TAT (days) Accuracy (%) Customer TAT (days) % Effectiveness Customer
satisfaction satisfaction
4 Travel bookings 4.0 Recruitment
3.8
20
15
99% 99%
4.5 3.8
0.5 3 3.35
TAT (hours) Accuracy (%) Customer TAT (hours) % Effectiveness Customer
satisfaction satisfaction
* Benchmarked with existing client BPO operation Benchmark GramIT performance

15. GramIT Contact Details
Pierre D’Silva
Head – GramIT
Byrraju Foundation
Satyam Enclave,2-74, Jeedimetla Village, NH-7,
Hyderabad – 500 055 A.P. India
Ph : +91 40 23191725, 23193881/82, Extn 216.
M : +91 99084 55560
Email: dsilva@gramit.in
Website: www.gramit.in

16. THANK YOU