360facility Factsheets Summary

P R O D U C T
F A C T
S H E E T

THE 360FACILITY SYSTEM
Web and wireless software for managing your
T H E

property, people and assets
3 6 0 F A C I L I T Y

Company Highlights
• 750 million+ square feet of property space
• 51,000+ Properties across 24+ countries
• 11,000 + zip codes being serviced in the US
S Y S T E M

• 99+% Customer Retention

Contact us: 847.425.3600 or www.360facility.com

REDUCE 360Facility provides a complete solution to any maintenance or service
RESPONSE TIME requirement.

Work Management: Manage planned/ Reservations: Reserve resources such
reactive work orders & requests. as conference rooms, pool cars and
services.
LOWER COST Web and Wireless Access: Integration
with any cell phone, pager or PDA. Visitor Registration: Request visitor
access & provide chek-in and badge
print.
Preventive Maintenance: Manage
IMPROVE CUSTOMER capital/consumable assets, & inven-
Projects: Manage timelines, and con-
SATISFACTION tory.
solidate vendor time and overall costs.

Knowledge Management: A “pushed” Purchasing: Full lifecycle tracking and
repository of policies and procedures. reporting of expenses and work effort.

Inspection Management: Collect in- Emergency Management: Manage
spection data & track corrective action. plans and track incidents/events.

Tenant Services: Tenant request entry, 360Portal: Maintain your building
surveys and auto notification. web site to improve your image and
information flow to current and future
Company: Centralized listing of con- tenants.
tracts and COI’s and expiration dates.
360Energy: Integration with Building
Dashboard: Real time transparent Automation Systems.
graphical reporting that is actionable.

360Facility 990 Grove Street, Suite 500 Evanston, Illinois 60201
847.425.3600 Office 847.425.1675 fax www.360facility.com info@360facility.com

P R O D U C T
F A C T
S H E E T

WORK MANAGEMENT
W O R K

Improve Productivity & Report on Activity
Manage planned work orders, reactive work orders, customer requests, and service
M A N A G E M E N T

level agreements. Improve visibility into the performance of your people, contrac-
tors, and facilities with real-time monitoring. Fewer phone calls to be answered, more
actionable information, and less time spent finding the answer.
The module can manage billable/non-billable work activity, customer requests,
the tracking and billing of labor and materials, and recurring management activities
(inspections, customer management, etc.).

Feature Benefit
“…better information
Service Level Increase accountability and service performance.
means better decisions Agreement Engine
Detailed tracking of SLA information.
and enhanced internal
Dashboard & Graphical display of actionable information.
controls…”
Reporting Engine
Senior Vice President
Office Asset Management Track Labor Costs, Enter and track billable and non-billable work orders
Prime Group Realty Trust Material Costs through the billing/accounting process.
and Comment History
Since all the data is centralized and accessible,
reports can be created to identify specific areas that
require attention.

Wireless Access Improve productivity.
Use a cell phone, PDA, Blackberry or pager to manage
work from the field in real time.

Call Center Manage one, a few, or thousands of locations with a
single call center.

Notification Engine Response time is lowered.
Deliver automatic notifications based on a
specific request.

Work Loading Graphic interface to review, assign, and balance tasks
among the maintenance team.

Time Card Capture labor records that are not directly associated
to work orders.

Project Management Capture all the elements of a project in one place.

847.425.3600 office 847.425.1675 fax www.360facility.com info@360facility.com

P R O D U C T
F A C T
S H E E T

PREVENTIVE MAINTENANCE
P R E V E N T I V E

Lower long term costs
The preventive maintenance module is a complete asset management and mainte-
nance system; it supports the tracking of assets, preventive maintenance schedules,
warranties, task lists, meter readings and historical reporting.
M A I N T E N A N C E

Feature Benefit
Asset Management Maximize productivity and extend asset life.
Compile location, cost history, warranties, documents,
and other asset information to maximize productivity,
“…By using 360Facility, we asset life, and returns on investment.

have been able to increase Store documents that are relevant to the asset.

proactive internal activity Track warranty and purchase information.

and have reduced overall Scheduling of Tasks Increase proactive activity.
repairs and maintenance Create scheduled work orders to fulfill maintenance
requirements.
expenditures by 25%
through the decreased use Wireless Access Improve productivity.

of outside contractors…” Use a cell phone, PDA, Blackberry or pager to manage
work from the field in real time.
General Manager
US Equities Realty Dashboard & Fact-based decisions.
Reporting Engine
Graphical display of actionable information and
downloads of data to Excel.

Inventory Lower inventory costs.
Management
Receive, maintain and monitor consumable maintenance
materials and parts.

Vendor Controlled purchasing.
Management
Store and retrieve critical information about
your partners.

“One Click” creation Efficient configuration of system.
of assets/schedules

Data Loading Engine Lower implementation costs.
A fast and easy tool for loading people, locations,
and assets.


P R O D U C T
F A C T
S H E E T

KNOWLEDGE MANAGEMENT
K N O W L E D G E

Make everyone an expert
Create a repository of policies, procedures, and best practices that your team can tap
into at any time. Create Business rules that “push” information to the proper person
based on the assigned task.
M A N A G E M E N T

Feature Benefit
Procedure Library Standardization of work.
Secure online library of procedures that can be automati-
cally attached to work orders. Can be accessed across a
portfolio or secured to an individual building.

Secured Building Increased productivity.
Document Repository
Secure, universal, efficient distribution of prints,
contracts, and leases.

Secured Asset Increased productivity.
Document Repository
Secure, universal, efficient distribution of operating
manuals, safety information, and maintenance
information.

Insurance Improved risk management.
Certificates
Manage physical certificates, access based on valid
certificate and expiration dates.

Best Practice Improved knowledge transfer.
Knowledge Base
Highlight and distribute best practices.


P R O D U C T
F A C T
S H E E T

INSPECTION MANAGEMENT
I N S P E C T I O N

Find & Solve the Problem Proactively
Collect inspection data and use that data to create action items. You can clearly
define who is responsible for specific issues and track corrective action on items iden-
tified during the inspection process.
M A N A G E M E N T

Feature Benefit
Scheduled Drive “real” improvement through proactive
Inspections management activity.
Capture – Inspect to the item and issue level (inspection
found a leaking air conditioner…). Flexible data entry
(browser, wireless, tablet, paper forms) allows the entire
team to inspect.
Communicate – Reports not only the result (i.e. Build-
ing is 85%…) but also direction as to what needs to be
changed to improve performance.
Act – Proactive improvement is facilitated by providing
the management team with the proper information in
“real time”.

Flexible Templates You can create multiple inspection templates and scoring
methods, e.g., housekeeping, health & safety, mechani-
cal, etc. All the templates are stored in the same database
and integrated with the 360Facilty data repository so you
only enter the facility information once.

Wireless Access Improve productivity.
Use a laptop PC, tablet PC or wireless PDA to manage
inspections from the field in real time.

Inspection Module Increase visibility and accountability.
integrated to
The inspection module is integrated with the work
Work Module
module to allow action items to be created and assigned
as the inspection data is being recorded. You can
clearly define who is responsible for specific issues
and track corrective action on items identified during
the inspection process.

Dashboard & Graphical display of actionable information.
Reporting Engine


P R O D U C T
F A C T
S H E E T

TENANT SERVICES
T E N A N T

Improve Customer Satisfaction
The tenant service module provides an intuitive, secure, web based window to
your organization. By empowering your tenants to submit and review their requests
you can increase their overall satisfaction and reduce calls to the office/call center.
S E R V I C E S

Create easy to use web portals for each location.

Feature Benefit
Self Service Requests Tenants can enter a request over the Internet, the request
is recorded, an e-mail is sent to the proper team member
or group of team members.
“…This morning I opened
Tenants can update and review status of active requests.
another 360 request.
Secured Building Secure, universal, efficient distribution of building
I just want to tell you that I
Document Repository manuals, security documents and other building-specific
think the 360 request sys- materials.
tem is absolutely wonderful. Automatic Notification When a request is completed, an e-mail will
It is so helpful to have one of Completion automatically be sent informing the tenant of the fact
the request is completed.
point of reference whenever
we have anything that needs Information Portal Lower the cost of distributing information.

to be fixed. Being able to Easy to use web sites for the buildings, portfolios, or
customers they serve.
track who has the action
Automatic Proactively give your tenants an opportunity to provide
item and the current status
Customer Surveys feedback in the form of a short survey.
is terrific. It makes my work
so much easier…”
Tenant Contact
Bartholomew Consolidated
School Corporation


P R O D U C T
F A C T
S H E E T

COMPANY
C O M P A N Y

Manage vendors, contracts, insurance certificates and contacts
Effectively maintaining and accessing vendor, tenant and company information is a
daunting task for most organizations. Certificates of Insurance, vendor contacts,
and required documentation often remain out of date or missing, increasing risk of
liability and the likelihood of lost revenue.
360Company centralizes vendor and tenant information to track all contracts,
Certificates of Insurance (COI), and any other documentation needed to manage your
business. Proactive reports highlight upcoming expirations, and documents can be
tied to specific projects by vendor. 360Company also improves the quality of current
and future projects by providing a rating system for evaluating previous vendor work.
“I’ve reduced time spent on
Certificates of Insurance by Feature Benefit

75%. I now have time to Rolodex Save time and money by centralizing all tenant, ven-
dor, and contact information in one system, available
concentrate on work that electronically 24x7. No more hunting for sheets of paper
improves our bottom line!” and business cards.

Track COI Expiration Each Certificate of Insurance (COI) can be given an ex-
piration date and flagged when those documents are
“I can review past perfor- coming due or have already expired.
mance ratings and choose Documentation Limit company liability by proactively reporting
the right company for the job. Tracking on contracts and Certificates of Insurance that are ready
to expire.
This has been invaluable for
ensuring quality!” Company Mail Merge Save time by automatically generating and printing
vendor letters requesting updates to documents that are
ready to expire. No more phone calls and manually
processing letters to receive new information.

Company Rating Ensure vendor quality through rating systems designed
to evaluate and track results of previous work. This
history can be reviewed prior to starting new projects to
ensure you have the best company for the job.

Project Connection Reduce time to manage projects by automatically link-
ing company information and documents to associated
projects and work orders.


P R O D U C T
F A C T
S H E E T

DASHBOARD
D A S H B O A R D

Real-Time fast reporting that provides easy to identify issues and corrective action
Delays in problem identification and corrective action can harm customer relation-
ships. Confusing reports damage credibility and a team’s moral and managers can’t
see the “big picture” when reports are poorly presented, contain unnecessary de-
tail, and information is outdated. Time spent sifting through details and graphics
translates to less time for planning, communicating and making decisions.
360Dashboard allows work to be analyzed by type, geographic region, and area of
responsibility. The big picture view, flexible filtering options and deep drill-down
capability enables quick implementation of appropriate corrective action, which
saves your organization time and money.
“I like the quick reports
that it creates. I had my Feature Benefit

manager request some Access Anywhere Increase visibility to end users by providing real-time
information that is available 24x7. There is no need to
information and was able install software or hardware, or involve IT components
to create a report and send or organizations.

it to them in minutes!” Dynamic Display Save time and build organizational consensus with an
easy to use display that allows for rotation and segmenta-
tion of graphics and the ability to print and save graphics
for reports.
“I had my manager request
some information and was Filter and Drill Save time and facilitate appropriate corrective action by
being able to filter reports by meaningful parameters and
able to create a report and to drill down into detailed information.
send it to her in minutes. She
Trend Analysis Leverage dynamic, flexible reporting capabilities to
was pleased with the quick quickly identify problem areas, proactively implement
response and information” corrective action and ensure resources are properly al-
located to maximize customer satisfaction.

Work Order Statistics Easily identify and proactively address work orders in
danger of exceeding SLA completion time. Work orders
can be analyzed according to time frame (aging), work
order status, failure codes, time to complete, geography,
and type (reactive vs. preventative).

Origin Reports Increase call center effectiveness by analyzing work
requests by source (e.g. e-mail, fax, phone, online).
Identify top performers and applying best practices
across channels.


P R O D U C T
F A C T
S H E E T

RESOURCE RESERVATIONS
R E S E R V A T I O N S

Reserve and track resources such as conferences rooms, pool cars, audio/visual
equipment and services such as catering
Employee and tenant requests to reserve conference rooms and media can be a
full time job for many organizations. Existing tools provide only one side of reser-
vations with no direct tie to work orders and costs associated with the reservation
(e.g. room preparation).
360Reservation tracks reservations, and creates the necessary work orders to
fulfill services and manage costs for shared resource requests. Event planner and
requestor communication is facilitated using 360Reservation emails and mobile
device integration. The result is efficient utilization of shared resources to ensure
the success and quality of the reservation process.

Feature Benefit
24x7 Availability Save time and reduce end-user confusion by creat-
ing one 24x7 accessible online system for requesting
conference rooms and other resources.

Quick Reserve Employees and tenants can request and book specific
rooms with zero intervention from building manage-
ment, reducing administrative time.

Reservation Controls Better control requests via configurable security to
segment work to multiple reservation managers.

User Defined Fields Reduce costs and increase customer satisfaction by
creating “User Defined Fields” that empower adminis-
trators to fully define and customize necessary request
information and reduce unnecessary communications.

Immediate Costing Provide more effective cost estimates by providing a
complete view of resource details.

Service Request Increase reservation efficiencies via automated links
Management to the work order notification engine and escalation
procedures.


P R O D U C T
F A C T
S H E E T

VISITOR REGISTRATION
V I S I T O R

Control Access to the Facility
Tenants or employees can request visitor access by entering the visit information
through an easy-to-use web interface. Provide a front desk function for checking in
visitors and printing visitor badges.
R E G I S T R A T I O N

Feature Benefit
Self Service for Your tenants can enter visits online. When their visitor
Visitor Authorization arrives, an e-mail is sent to the tenant when the front
desk checks them in.

Control Who is Create a record of who enters the building. Give ten-
Entering the Building ants added control over the management of this critical
security function.

Customized Badges Print badges with your logo and bar codes as required.

Personal Visitor List Each user (tenant or internal) has the capability of
maintaining their own My Visitors list. The My Visitors
list is a personal list of visitors that can be used repeat-
edly, reducing the time needed to enter a visit.

Permanent Visitors that visit the building frequently can be set up
Visitor List as permanent visitors. The ability to create permanent
visitors can be delegated to selective users in the build-
ing. The permanent visitor is checked in like any other
visitor except their name appears in a special “Permanent
Visitors” list to the front desk.


P R O D U C T
F A C T
S H E E T

PROJECTS
P R O J E C T S

Consolidate work orders and manage costs and revenue
Project costs and revenues are often captured by individual work orders without a
comprehensive view of the project. Cost overruns, project inefficiencies, and an in-
ability to use historical data to estimate the impact of future projects all have a nega-
tive impact on the immediate and future bottom line.
360Projects is 100% web-based, so there is no hardware or software to install. Proj-
ect information is updated instantly and can be viewed by all project stakeholders
24x7 to maximize project efficiencies. The system provides actual vs. budget project
reporting by property, geographic region, and area of responsibility. Vendor time
and fixed-fee work orders are tracked by project so that you can manage timelines,
“Having a consolidated progress, and costs.

view of my work orders
Feature Benefit
really showed me where
Budgeting Improve cost and revenue management through central-
I was leaking dollars and ized reporting for related work orders. Perform real-
where I needed to control time comparison of actual to budget, track invoices and
receipts, and review estimated project completion spend.
costs. 360Projects is the
Document Management Save time by providing immediate access to contracts,
turbo charger for the work
Certificates of Insurance (COI), and any additional docu-
order system!” mentation. All stored documentation is immediately
accessible by project stakeholders.

Anywhere Access Increase efficiency and reduce cost by providing real-
time access to all project information. Data can be ac-
cessed and updated via text-based mobile devices or any
internet browser.

Security Increase the security of information by customizing
end-user views based on their job function. Maximize
efficiency by limiting the amount of data to be reviewed.

Immediate Work Order Save time and reduce double entry by integrating exist-
Integration ing work orders with new projects.

Notification Engine Reduce project timelines by providing instant notifi-
cation of new assignments, project updates, and task
completions to project stakeholders.

Dashboard & Increase stakeholder awareness of status through graphi-
Reporting Engine cal display of information and downloadable data.


P R O D U C T
F A C T
S H E E T

PURCHASING
P U R C H A S I N G

Tie work orders to purchasing for full lifecycle tracking of expenses and work ef-
fort
The challenges posed by the purchasing function include ambiguity around scope
of work, terms and conditions and matching of invoices to accounts payable. The
energy and effort to sort out the confusion takes organizations away from their
core business and worst case leads to lost revenue.
360Purchasing is a 24x7 accessible solution that delivers clearly defined scope of
work, payable amounts, and terms and conditions tied directly to vendors. Human
errors are reduced and dollars saved by matching vendor invoices directly to ac-
counts payable. A full audit trail provides a snapshot of activities performed, and
“We can now track hours cost controls help drive quality in the content of the purchase order itself.

spent and vendor costs to
Feature Benefit
better manage how we spend
Purchase Order Reduce accounting time by directly tying work orders to
our $’s”. Creation purchase orders.

Receivable Audit Maximize revenue by providing a verifiable audit trail
between purchasing and receivables. Reporting shows
“We reduced costs up to
all outstanding items that require additional action.
$8.00 per issued work order!”
PO Generation Reduce paperwork, save time, and increase project ef-
“..this has been a huge ficiencies by auto-generation and emailing of purchase
orders to vendors.
convenience for our staff and
time saver.” PO Assignment Reduce the time it takes to generate purchase orders by
allowing field techs to assign work orders to purchasing.
Facility Manager This is customizable and can be performed at the time
work is assigned or completed.

Invoice Capture Increase efficiencies by directly linking vendor invoices
to purchase orders.


Build your own website to market and
inform your current and future tenants
Contact us: 847.425.3600 or www.360facility.com

Quick calendaring for specific and timely event
notification

Having a web presence that provides the image and relevant information
you want often involves complicated software or IT departments. These are
barriers to effectively market and communicate with current and potential
tenants.
360Portal provides an easy to use tool to inform and convey a positive image
to retain and attract new tenants. 360Portal eliminates barriers by enabling
a property manager or administrative assistant to setup and maintain your Roles and security settings and ability to share
property documents on your website.
own property website with no complicated software to purchase or install.

Benefits Key Features
Market your property on the web • Easily editable content
Inform existing tenants of public infor- • Fully hosted solution
mation and tenant interests such as:
• Calendar functionality
• Key building contacts
• Tenant feedback mechanisms
• Emergency preparedness
• Ability to secure specific content
• Building protocols & policies
• Customized user groups and security Create unlimited custom pages to highlight your
• Special events property website.
• Mass communication capabilities
• House cafeteria menus

Contact 360Facility to see how you can easily build and main-
tain your own property web site using 360Portal. 360facility.com |
847.425.3600

P R O D U C T
F A C T
S H E E T

360EMERGENCY MANAGEMENT SYSTEM
3 6 0 E M E R G E N C Y

Develop and maintain your Emergency/Incident management process
As a web-based solution, 360Emergency creates a centralized repository of emer-
gency plans and incident management infrastructure that can be accessed from any
internet browser. The system was designed to expedite compliance with the NFPA
1600 Standard.
With structured components, 360Emergency creates a standardized and consistent
approach to collecting and presenting emergency and incident response information.
Hosted in a Tier IV Data Center, available 24/7, and delivered via the internet there is
no hardware to buy or software to maintain.

Emergency Preparedness Inspection Management
MITIGATION Maintain a universally Mitigate risk via inspection of condi-
accessible and fully documented plan tions and behaviors
Create emergency preparedness proce- Create configurable inspections for
PREPAREDNESS dures using a configurable structure to properties, processes and life safety
document emergency planning compo- issues. The inspections can be entered
nents such as life safety assessment, first directly using a web-enabled wireless
RESPONSE response procedures, standard commu- device creating real-time responses and
nications, and post incident checklists. eliminating data entry. Follow-up cor-
Maintain lists of emergency contacts, rective tickets can be created along with
RECOVERY persons needing assistance, and call lists. automated alerts for failed inspections.
Plans can be accessed via a standard
Incident Management
browser or via a wireless device.
Document the incident in real time
Provides a standardized approach to
Mass Communication
documenting incidents using a con-
Communicate predefined messages
figurable format to capture individual
based on preset rules
business requirements. A fully auditable
Create notification rules based on build-
timeline assists in properly document-
ing, priority, and incident type. Messag-
ing the incident for insurance and legal
es can be sent to any individual or group
purposes. Track response and recovery
as an e-mail or text message. Automati-
activity, assignments and costs.
cally send detailed instructions based on
type of incident.
Mitigation Tasks
Document your mitigation activities
Manage Contracts and COI’s
Provides a standardized approach to
Manage Vendors, Contracts and
documenting all preparedness activities
Certificates of Insurance
associated with your emergency plans.
Track Certificates of Insurance, coverage
Record activities such as fire warden
levels and contract terms for vendors and
meetings, fire drills, and life safety train-
tenants. Contract and COI information
ing. Attach scanned attendee sign-in
can be made available to site teams to
sheets as documents.
verify and validate information in the
field.


P R O D U C T
F A C T
S H E E T

360EMERGENCY PLANNING
3 6 0 E M E R G E N C Y

Remote access to standardized emergency information
Housing your emergency information in a standardized format is key to making
it easily accessible and usable by the property team or by others that may access
it remotely to provide assistance. As a web-based system, all of the information is
backed-up nightly off site from your property and accessible from anywhere. This
gives your site teams access to their emergency information even if they can not ac-
cess their property. All of the features below benefit from being part of a standardized
P L A N N I N G

and centrally maintained and accessible system.

Feature Benefit
Emergency Procedures Create detailed emergency procedures for any type of
emergency in a structured format. Utilize templates to
share standards among multiple properties.

Call Lists Pre-defined call lists enable the correct people to be
called quickly in the event of an emergency.

Emergency Contacts Have a list of all employees or tenants in a building,
including their assigned emergency roles.

Persons Needing Have a list of all persons needing assistance in the event
Assistance of an emergency along with where they are located and
what type of assistance they may need.

Occupancy Information Track per suite the average occupancy information and
the number of visitors.

Inspections Create configurable inspections that can be tied to proce-
dures to assess property life safety conditions or business
processes. The inspection results can be rolled-up and
summarized across all properties or regions.

Certificates of Validate that proper COIs are in place for vendors doing
Insurance (COI) work by making the information accessible to a site
Management team in a centralized read-only environment. Track COI
expirations to ensure proper documents are in place both
for vendors and tenants.

Documents Upload documents associated with any plan
or procedure.


P R O D U C T
F A C T
S H E E T

360INCIDENTS / 360EVENTS
3 6 0 I N C I D E N T S

Standardized approach and audit trail for all your Incidents and Events
360Incidents provides a standardized approach to documenting an incident such
as a fire or a visitor injury in a lobby and 360Events aids in documenting all of the
preparedness activities held to avoid such incidents. This might include fire warden
meetings or fire drills. Both 360Incidents and 360Events utilize configurable fields to
capture data related to your business processes and can be purchased as a stand alone
solution or in conjunction with 360Emergency Planning.
/
3 6 0 E V E N T S

Feature Benefit
General Information Consistent documentation of basic information ensures
nothing is missed.

Incident Summary Configurable text areas prompt the user to provide a
response to your selected questions.

Timeline A fully auditable timeline provides a consistent and
verifiable method for reporting the incident and follow-
up activities.

Persons Involved Consistent method for capturing pertinent information
for all persons involved including the ability to attach
individual documents.

Configurable User defined fields and categories enable the system to
Incident Details be tailored to individual business requirements and uses.

File Attachments Files attached to the incident are centralized and safe.
The audit trail ensures a tamper resistant process.

Work Orders When used in conjunction with the 360Facility Work
Order system, work orders can be associated to incidents
enabling all follow-up and repair activity costs to be
tracked.


360facility Factsheets Summary

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