Keynote talk given by John Jackson, CIO of Camden Council at Arrk Group's Digital Transformation in the Public Sector event, June 9 2015

1. camden.gov.uk
Digital Camden
Opportunities, Government as a Platform & Digital
Savvy
9th June 2015
John Jackson – CIO Camden Council
(@johnjackson1066)

2. camden.gov.uk
Life Before Austerity

3. camden.gov.uk
• Local Authority in centre of London
• Over £1Billion turnover
• Circa £350 M controllable spend
• Over 24,000 businesses
• Over 220,000 residents
• Circa 5000 employee’s
• 600 plus different lines of business
Camden

4. camden.gov.uk
Context
• We must save more than £150 M between 2012-
2018 from our bottom line
• At the same time we need to deliver fundamental
transformation to tackle inequality, foster
economic growth and deliver citizen centric
services
• The challenges becomes harder because social and
economic pressures are mounting as people live
longer & citizen expectations of government
services are rising driven by a transformation of
consumer experience

5. camden.gov.uk
Opportunities

6. camden.gov.uk
Citizen Driven Services
Using Deep
Customer Insight,
Understanding
Consumption &
Costs to Deliver
Services Differently
Integrating,
Collaborating
Efficiently - Multi
Agency / Cross
Sector Teams
Digital by Default
Workforce ,
Mobile &
Paperless

7. camden.gov.uk
Citizen Driven Services
Early
Intervention,
Improved
Outcomes
Empowering
Citizens through
Camden Account &
Multi Channel
Delivery
Redesigning
Services End to
End through
Systems
Thinking

8. camden.gov.uk
Democratic Leadership
Crowd-
sourcing
Complex
Challenges
You CutOpen Data,
Next
Generation
Civic
Applications
Fix My
Street, Open
311 &
Opensource

9. camden.gov.uk
Digital Borough
Big Belly Bins
– Waste
Management
Toilet Flush
Sensors –
Independent
Living
Smart Parking
Bays -
Enforcement
E-Tourism &
location
based
services,
Digital Ads

10. camden.gov.uk
Digital Borough
Getting people and
businesses
connected and on line
; Business Account ;
bounties
Skills for future
employability;
coding clubs
Whole Place
Partnerships to
deliver
transformation

11. camden.gov.uk
Local Government Digital Platform

12. camden.gov.uk
• Government doesn’t have a lot of money
• Existing systems are largely proprietary
• A disproportionately small number of vendors
dominate the market
• A lack of interoperability to enable wholesale
automation & redesign of government business
processes
• A very small open source eco system in local
government
• Lots of cynicism about the art of the possible
The Challenges

13. camden.gov.uk
• Local government is full of creativity and
passionate people
• There are emerging Centres of Digital
Excellence in the digital community (e.g. LG
Makers)
• There is an appetite to be radical, innovate
and think differently that wasn’t previously
there
• We are a large potential crowd and at our best
when we collaborate
On the Plus Side

14. camden.gov.uk
Disrupt
Medieval
Markets
Disrupt the UK Software &
Services Market
Lets not be shaped by
products we don’t need
but lets reshape the
market so its delivers
digital solutions &
interoperability we do
need

15. camden.gov.uk
Don’t
Automate
Govt,
BitCoin IT
The Power of Open API’s
Why bother automate
banking when I can just
replace banks through
API’s?
When we apply this to
government it means lets
not just automate govt but
instead reimagine
government through API’s

16. camden.gov.uk
Service
Oriented
Architecture
(SOA)
Architect for Flexibility
Why should government be
locked into proprietary
software designed for a
different era
Lets take control of user
experience, business process
and data storage through SOA
compliant next generation
applications

17. camden.gov.uk
Why pay for the same
stuff time and time again.
Lets open source our
apps and harness the
crowd to scale it through
an Open Systems
Alliance
Harness the Potential of Open
Source
Don’t
outsource
it, crowd
source IT

18. camden.gov.uk
Don’t lock
data up
Harness The Power of Joined Up &
Open Data
Lets Mash it up using
next generation
analytics, Master Data
Management & open
data platforms

19. camden.gov.uk
Don’t Hide
IT , Cloud IT
The Potential of Cloud
Public & Hybrid
Cloud offers the
potential to scale
local innovation at
incremental cost &
be even more
radical

20. camden.gov.uk
Better Applications – Designed
to Service Oriented Architecture
Blueprint
Build next generations applications that
enable us to change how things look, how
processes work and swap legacy systems in
and out
Master Data Management
Linking our data together across silo’s to
enable us to drive up data quality and
mine data
Agile & Digital Workforce
• Mobile by default, electronic by default,
digital communications by default
Analytics & Business
Intelligence
Build breath taking dashboards &
visualisations that are driven by and
responsive to the requirements of services
Local Government Digital
Citizen Identity Assurance
Using identity assurance to build services
from different pieces of the jigsaw &
Integrated point of access to services
irrespective of channel and device
Government Open APIs
Cultivate and incubate interoperability
across silos and sectors through Open
Standards and API’s
Hybrid Cloud

21. camden.gov.uk
Digital Savvy

22. camden.gov.uk
There are information and
security risks to manage –
but these should not
prevent you doing
something or lead to
treacle like IT
implementations where
security forces rebellious
(and high risk) behaviours
or simply cost a lot of
money
Risk Appetite

23. camden.gov.uk
Making it Happen – Agile Software
Development
- Co-creation
- Co-Designed with Customers
- Developed Iteratively
- Bonding Across the Organisation

24. camden.gov.uk
Thematic Digital Centres of Excellence
Replace Old Style IT Departments
Agile
Working
Customer
Access &
Channel Shift
Business
Intelligence,
Analytics &
Open Data
Seamless
Government
Cross Cutting
IT Capabilities
Digital City

25. camden.gov.uk
Opportunities Challenges
• Economies of Scale
• Rationalisation of Capacity
• Create New Capabilities
• Resilience by Removing
Single Points of Dependency
• Investment Benefit
• Acceleration of Innovation
where One Can Help Another
• Local Employment to Build
Our Own
• Economies of Knowledge
• Securing Stakeholder
Commitment (Political and
Officer)
• Harmonising Philosophies
Devolved - V – Centralised IT
• Demand Management
• Maximising Common Strengths
• Keeping Governance
Manageable
• Maintaining Pace
Target Operating Model - Digital Shared
Service

26. camden.gov.uk
Digital Enablers
All services have Change
Champion to support and
manage the transition. Key
roles include managing
requirements,
communication and
performance reporting
As well as providing
feedback and challenge to
the implementation
Focused on growing our
understanding of data,
where it is, how sensitive
and whose processing it
and used this to drive our
architectural blueprints and
approach
Right type and
quantity of
governance to get
the job done,
streamline decision
making and ensure
clear accountability

27. camden.gov.uk
• Digitally Empowered Leaders who Understand
the Art of the Possible
• Digitally Skilled Staff
• Digitally Progressive Policies
• Evidence Based Approaches
• Embedding Digital Triggers into Policy & New
Initiatives
Let’s Get Digital - Culture, Leadership &
Behaviours

28. camden.gov.uk
We are at a tipping point for the public
sector where we can save billions, drive better
outcomes and meet rising expectations through
digital…
So lets get digital …

29. camden.gov.uk
And :-
1. Reimagine Government so we don’t just automate
it we #Bitcoin IT
2. Lets not be defined by the market, but lets disrupt
it #MedievalMarkets
3. Lets be Digital by Design and Open By Default
#SOA #API’s #OpenSystems
4. Don’t outsource IT, lets crowdsource IT
#OpenSystemsAlliance #Opensource
5. Don’t lock data up, lets mash it up!
6. Don’t hide it, lets cloud IT
7. Let’s Get Digital

30. camden.gov.uk
Digital Camden
Opportunities, Government as a Platform & Digital
Savvy
9th June 2015
John Jackson – CIO Camden Council
(@johnjackson1066)