The document discusses the concept of psychological safety, emphasizing its importance in fostering open communication and collaboration within teams. It outlines strategies to create a psychologically safe environment, such as admitting mistakes, modeling curiosity, and measuring psychological safety. Additionally, it suggests various tools and practices like social contracts and retrospectives to enhance team dynamics.

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Psychological safety:
What it is and how we can create it
Jake Irlam-Hughes
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We don’t want to look…
Ignorant
Incompetent
Intrusive
Negative

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We don’t want to look… So we…
Ignorant Don’t ask questions
Incompetent Don’t admit weakness or mistakes
Intrusive Don’t offer ideas
Negative Don’t critique the status quo

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Conversational turn-taking Average social sensitivity

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https://rework.withgoogle.com/blog/five-keys-to-a-successful-google-team/

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▪ Frame work as a learning problem
▪ Admit mistakes and fallibility
▪ Model curiosity
▪ Ask for feedback regularly
▪ Measure psychological safety
▪ Just talk about it!
Why not try…
▪ Social contracts
▪ Fist of Five
▪ The 6 Thinking Hats
▪ Reflected best self
▪ Retrospectives
▪ Planning poker

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