Next generation e-government: G-Cloud and beyond


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Presentation at eGov Summit in Hong Kong, Oct. 8, 2010

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Next generation e-government: G-Cloud and beyond

  1. 1. Next Generation e-Government:<br />The Cloud and Beyond<br />Oleg Petrov, Program Coordinator, e-Development Thematic Group, Global ICT Department, The World Bank<br />E-Government Summit<br />Hong Kong, 8 October 2010<br />
  2. 2. Outline<br />The E-Gov Story: from Computerization to e-Transformation<br />Key Aspects of e-Gov 2.0<br />Latest Technology Trends Shaping the Future<br />Focus on G-Cloud<br />World Bank’s Support for e-Government<br />
  3. 3. E-Government Vision: Leveraging ICT to Transform Service Delivery<br />Some good news:<br />India: E-services reduced bribe-payments<br />Source: Survey of e-government projects in India, IC4D 2009<br />Ghana: Customs clearances went from 2 -3 weeks to 1-2 days with a 50% increase in revenue after applying IT systems.<br />Korea: Investment of $80 million in e-procurement generated $2.7 billion in annual savings <br />3<br />
  4. 4. But: ICT investments are also risky <br />Partial Failures 50%<br />Successes 15%<br />Total Failures 35%<br />e-Government initiatives in <br />Developing Countries<br />Guardian headline: “£2bn cost of government’s IT blunders” <br />The Economist : “Although hopes have been high and the investment has been huge, so far the results have mostly been disappointing…”<br />Gartner Research :“On an average, $8 out of every $10 spent in IT is “dead money” – not contributing directly to business change and growth”. <br />Risks are high, though a lot learnt since the early days<br />Key lesson: Smarter IT spending needed<br />Source:<br />Richard Heeks. 2003. “Most e-Government-for-Development Projects Fail: How Can Risks be Reduced?”. IDPM i-Government Working Paper no. 14<br />
  5. 5. Old Model: e-Government 1.0 High Costs – Limited Results<br />E-Gov 1.0 = Informatization: <br />Computerizing the “Brick and Mortar” (industrial age) government<br />Technology/supply/vendor-driven<br />Ignoring or reinforcing organizational silos<br />Limited back-end integration and sharing of data, infrastructure and services<br />Limited process re-engineering that does not leverage the full power of ICT<br />Limited change management <br />Limited participation of the citizens and private sector<br />
  6. 6. <ul><li>Project to develop Budget and Public Expenditure Management System in a West African country
  7. 7. Funded by the World Bank, implemented by the Government -- US$30 million
  8. 8. Incorporated 32 Ministries in 10 Regions and across 140 Districts
  9. 9. However, not integrated with the rest of the government and now being scrapped
  10. 10. A new IFMIS system is now being implemented at a cost of US$54 million.</li></ul>6<br />Recent Example from Africa: Silos Don’t Work<br />
  11. 11. We can implement post-facto interoperability, but we get a “Spaghetti of interdependencies” among Government applications. Difficult to maintain.<br />7<br />
  12. 12. Move to a situation in which technology allows you to share services and infrastructure<br />
  13. 13. Sharing Services and Infrastructure<br />Shared e-Gov Services:Think Modular <br />
  14. 14. Service-Oriented Architecture<br />Services: Before<br />Services: After<br />
  15. 15. New Model: e-Government 2.0Maximizing Transformational Impact of ICT<br />E-Gov 2.0 = eTransformation– next-generation model of ICT-enabled govt transformation into open, participatory, citizen-driven and highly integrated government:<br />Breaking down organizational silos, creating horizontal, whole-of-govt structures, standards, communities and practice groups<br />Comprehensive back-end integration and sharing corporate services and systems<br />Comprehensive process re-engineering that leverages fully the power of ICT (rethinking government in the information age)<br />Comprehensive change management (“the human factor”)<br />Active participation (co-creation) of the citizens in policy and decision-making and service design and delivery (Open Government paradigm)<br />Government letting go and empowering innovation and public-private partnerships (Government as a Platform paradigm)<br />
  16. 16. Key Aspects of e-Gov 2.0<br />Citizen-centric and driven approach (focus on the demand side, using Web 2.0, open data): USA, UK, Australia, New Zealand, Canada<br />Sharing infrastructure and services, including via Cloud Computing: UK, US, Singapore, Australia, Canada, Korea, Japan, Denmark, New Zealand <br />Whole-of-government perspective: Singapore, US, UK, Australia, Canada<br />Maximum openness, transparency, and accountability: US, UK, Canada<br />Public-private partnerships: US, India, Ghana, Czech Republic, Estonia<br />e-Inclusion-for-all & Multi-channel delivery of services, especially via mobile phones, also call centers, single window centers and web portals: Canada, Brazil, Australia, Korea, UK, Singapore, India<br />Change management and e-leadership from the very top of Government with the growing role of CIOs as key enablers and empowering civil servants to act as change agents: US, UK, Australia, Singapore, Canada, Estonia, Moldova, Sri Lanka, Rwanda, Korea<br />Process re-engineering/admin reform before automation: UK, USA, Canada, Singapore, Estonia<br />Secure identification: Belgium, Portugal, Estonia, Malaysia, Pakistan<br />12<br />
  17. 17. Shaping the Future: Latest Trends<br />Cloud computing<br /><ul><li>UK, USA, Japan, New Zealand, Singapore, Thailand, Moldova</li></ul>Open Data Initiatives<br /><ul><li>UK, US, Australia, NZ</li></ul>Government Apps Stores<br /><ul><li>USA, UK</li></ul>Mobile service deliverySingapore, Estonia, Philippines, Rwanda, Kenya, India<br />5. Context Aware Services<br />
  18. 18. The CLOUD<br />
  19. 19. Gartner: Cloud Computing is at the Peak of Inflated Expectations<br />
  20. 20. Open Data: USA<br />
  21. 21. Open Data: UK<br />
  22. 22. Government Apps Store: USA<br />
  23. 23. Government Apps Store: UK<br />
  24. 24. Mobile phones are the single largest delivery platform in the world<br />Governance<br />&<br />Social Development<br />Business Registry<br />Collateral Registry<br />Largest Ever<br />Delivery Platform<br />> 4 Billion Mobile Phones <br />e-Customs<br />Civil Registry<br />e-Taxation<br />Land Registry<br />Motor Vehicles Registry<br />Credit Rating<br />
  25. 25. Future is Mobile<br />4.8 billion mobiles <br />176.1 million connections added in the first quarter of 2010 <br />Nearly 60 million mobile subscriptions being added a month<br />160 percent increase in mobile data traffic over the past year<br />2.4 times faster growth in mobile broadband than fixed broadband data traffic<br />By 2014, more than 400 million of the world's Internet users could access the network solely through a mobile connection<br />Source: Wireless Intelligence, Q1 Quarterly World Review and ITU, Measuring the Information Society, 2010; Cisco Visual Networking Index Forecast, 2010.<br />
  26. 26. Percentage increase in GDP with every 10% increase in ICT penetration <br />Source: World Bank, ICT4D 2009 report<br />
  27. 27. 80<br />67.0<br />Mobile<br />70<br />60<br />50<br />Per 100 inhabitants<br />40<br />30<br />25.9<br />Internet users<br />20<br />17.8<br />Fixed<br />10<br />9.5<br />Mobile broadband<br />Fixed broadband<br />7.1<br />0<br />98<br />02<br />04<br />05<br />06<br />07<br />08<br />09<br />99<br />2000<br />01<br />03<br />Source: ITU, Measuring the Information Society, 2010<br />Explosive Growth of Mobile Phones<br />
  28. 28. Rapid Growth in Global Mobile Data Traffic<br />Exabytes per month<br />Source: Cisco VNI Global Mobile Data Traffic, 2010<br />
  29. 29. Next in Services: Context Aware Services <br />Anywhere, anytime, any device<br />Future is mobile <br />Open standards<br />Modular development of applications (aka Service Oriented Development of Applications or SODA)<br />Business analytics<br />Sensor technologies<br />Source: adapted from ITU, 2010<br />
  30. 30. What is cloud computing?Different definitions in scope and content<br />
  31. 31. Cloud computing delivery models<br />Software as a Service (SaaS)<br />The capability provided to the consumer is the use of the provider’s applications running on a cloud infrastructure and accessible from various client devices through a thin-client interface such as a web browser<br />Platform as a Service (PaaS)<br />The capability provided to the consumer is deployment onto the cloud infrastructure consumer-created applications using programming languages and tools supported by the provider<br />Infrastructure as a Service (IaaS)<br />The capability provided to the consumer is the provision of processing, storage, networks, and other fundamental computing resources where the consumer is able to deploy and run arbitrary software, which can include operating systems and applications<br />
  32. 32. NIST: Cloud Computing Deployment Models<br />Private cloud<br />The cloud infrastructure is operated solely for an organization<br />Community cloud<br />The cloud infrastructure is shared by several organizations and supports a specific community that has shared concerns<br />Hybrid cloud<br />The cloud infrastructure is a composition of two or more clouds (private, community, or public) that remain unique entities but are bound together by standardized or proprietary technology that enables data and application portability<br />Public cloud <br />The cloud infrastructure is made available to the general public or a large industry group<br />+ <br />…….<br />+ <br /> …<br />
  33. 33. Government expenditure on ICT is large and growing<br />According to Gartner:<br /><ul><li> worldwide central government IT spending is to grow by 4 per cent in 2010 tomore than $244bn
  34. 34. total local government worldwide ICT spend will grow to more than $179bn
  35. 35. combined, the ICT spend is expected to exceed $423bn</li></ul>Source –<br />
  36. 36. Key Benefits of G-Clouds<br />
  37. 37. Country Examples:USA<br />In September 2009, the Federal Government’s Cloud Computing Initiative was announced, GSA serving as a provisioning hub for Government Cloud<br /> was established as a “cloud computing storefront”<br />About a half of US governmental agencies use some cloud computing technologies<br />By 2014, over $1 billion of the federal IT budget would be devoted to cloud computing<br />By moving to a cloud service, GSA now pays an annual total of $650,000 for and all associated costs, a costs savings of $1.7 million, or 72 percent<br />Defense Information System Agency estimates about $15 million in cost savings<br />The migration to the Cloud could save Washington D.C. City Government 48% on e-mail expenditures and the City of Los Angeles 23.6 %<br />
  38. 38. Country Examples: UK’s G-Cloud<br /><ul><li>The G-Cloud program is a key part of the new Public Sector ICT Strategy
  39. 39. All G-Cloud services will be delivered to the future ‘Common Desktop’ which will include both desk based and mobile devices
  40. 40. The G-Cloud will be a combination of the private cloud and trusted elements of public clouds</li></ul>- The G-Cloud Program is expected to deliver the following savings: <br /> £300 million per annum (by 2015) by consolidating data centres in use across the Public Sector against estimated current spend in the order of £5bn; and <br /> £500 million per annum (by 2020) against an estimated current spend in the order of £5bn, through faster and more effective procurement of infrastructure and services through the Applications Store for Government (ASG). <br />
  41. 41. Country Examples: Japan<br />Kasumigaseki Cloud<br /><ul><li>The KC is part of Digital Japan Creation Project
  42. 42. Developing the KC in stages by 2015
  43. 43. The Ministry of Interior and Communication is responsible
  44. 44. The KC will enable various ministries to collaborate, integrate and consolidate hardware and create platforms for shared functions
  45. 45. Existing back office systems, such as payroll, accounting, and personnel management, will be virtualized and hosted in the private cloud. Some front office systems, such as electronic procurement, will be virtualized to a public cloud </li></ul>- The KC will use green technology to help cut costs. The data centers will be built in cold regions, will use wind and solar power, will run on DC power, and may be placed underground where temperatures are stable<br />
  46. 46. Country Examples: South Korea<br />- Korea’s Communications Commission has announced commitment of over $500 million to the development of Korean cloud computing facilities<br /><ul><li>In June, the Ministry of Knowledge Economy announced plans to develop technology linking mobile and cloud computing, at a cost of 274.5 billion Won ($230.7 million)
  47. 47. South Korea is moving 17 critical applications to the Government Cloud
  48. 48. The Government’s aim is to stimulate the development of the Korean cloud computing market
  49. 49. A further benefit is that government agencies can use the onshore cloud capabilities to reduce in-house ICT costs – overcoming the reluctance of agencies to use offshore clouds
  50. 50. The goal is reportedly to capture 10 per cent of the global cloud services market by 2014 and to halve the cost of operating the public sector’s ICT infrastructure</li></li></ul><li>Country Examples: Australia<br /><ul><li>The Australian Bureau of Statistics implemented its own private cloud with the potential to host the 2016 eCensus thus avoiding a $9 million outsourcing contract
  51. 51. During its transformation the ABS went from more than 300 physical servers to 70 which are now hosting around 1500 virtual machines
  52. 52. The ABS had 30 people managing server infrastructure before implementing private cloud and today they have seven</li></li></ul><li>Country Examples: SAR Hong Kong<br /><ul><li>the Government cloud strategy is still under preparation
  53. 53. in the initial phase to use some kind of private cloud to support government capabilities
  54. 54. Office of Government Chief Information Officer as potential cloud supplier to government departments
  55. 55. Hong Kong government will use cloud computing to:
  56. 56. facilitate internal collaboration
  57. 57. facilitate communication within the government, government-citizen and government-businesses
  58. 58. facilitate information management - record keeping for instance
  59. 59. human resource management services</li></li></ul><li>Moldova Cloud: First World Bank G-Cloud Project <br /><ul><li>M-Cloud first WB Government Cloud project
  60. 60. Internal (private/community) government cloud, defined as a multitenant, dynamically provisioned and optimized infrastructure, with some public cloud elements
  61. 61. Will initially be a Mini-cloud, and will incorporate a Mobile applications platform
  62. 62. Will target three categories </li></ul>i) government ministries, SOEs, departments and agencies<br /> (ii) SME engaged in the development and delivery of IT services <br /> (iii) universities for research and development<br />
  63. 63. About Us: Strategic Themes<br />Focus on 3 inter-related strategic themes… <br />The introduction of information and communication technologies to improve the delivery of public and private services.<br />ACCESS<br />TRANSFORMATION<br />INNOVATION<br />The use of information and communication technologies in transforming traditional sectors and creating innovative new sectors.<br />
  64. 64. About us: What we do…<br />Sector reform: Bank active in 105 countries in last 10 years, infoDev’s regulatory toolkit and Open Access research<br />PPPs for backbone infrastructure: IFC-led EASSy Project (22 countries, 30 operators, 4 other DFIs) in Africa – Bank-led Regional Communications Infrastructure Program (RCIP)<br />Wireless: IFC financing have so far contributed to 225 million mobile subs <br />Infrastructure: IFC financing for Shared towers (Turkey and Brazil); Bank support for rural infrastructure (India, Sri Lanka);<br />New broadband solutions: WiMax (Ukraine, Uruguay), Cameroon / Central Africa (Pipeline), West Africa (Electricity Transmission), Broadband wireless (Afghanistan)<br />ACCESS<br />Banking the unbanked: IFC support to m-banking -WIZZIT (South Africa), Digicel in Caribbean, Millicom; infoDev’s m-banking knowledge map and research<br />e-Government: Bank support in Vietnam, Ghana, Mongolia, Kenya; IFC support to Sonda (Chile), IBS (Russia), Meteksan (Turkey), Chinasoft; infoDev’segovernment toolkit<br />e-Health: Investing in cellular-based health systems, Voxiva (Africa – LAC), health data management<br />Education: IFC support to Socket Works (Nigeria), new Bank-led ICT Skills development Initiative, infoDev’s ICT in education toolkit in partnership with UNESCO<br />Partnerships and Knowledge: M-Banking Conference (GSM Assoc., DfID, CGAP), Industry Partnerships, e-Transform Initiative, e-Development Thematic Group<br />TRANSFORMATION<br />Suporting the growth of IT/IT enabled service industry: Bank’s support in Ghana, Mexico, Kenya, Sri Lanka; infoDev’s research on ITES industry and IT parks<br />Cellular Distribution Facility: IFC- financed working capital facility program offering local banks creditline to cellular distributors to buy bulk airtime aimed for retail market <br />Supporting the development of an ICT-Enabled innovation network: Leveraging infoDev’s business incubator initiative, which provides financing and TA to over 150 incubators for 9000 MSME businesses in 75 countries<br />Supporting the development of holistic ICT policy frameworks: Increasingly developing countries are recognizing the linkage between innovation and economic development and GICT is working with several countries<br />Creating systems of innovations: DFID Low Carbon Innovation Centers, clean energy innovation centers (with ESMAP and the Bank's Energy Sector)<br />INNOVATION<br />
  65. 65. STRATEGIC FOCUS<br />POTENTIAL APPLICATIONS<br />BANK PROJECT EXAMPLES<br /><ul><li> Records Management systems - HR Management Systems, online job listings- e-Pensions Administration </li></ul>SRI LANKA: e-Sri Lanka Program; (US$ 53 mil): Creation of a ‘single window’ for gov services; inter-connected government agencies for improved productivity<br />Administrative<br />Management<br /><ul><li>Treasury systems to improve fiscal control - e-Procurement for checks on govt. purchasing- e-Taxation for efficient revenue collection</li></ul>CHILE: Public Expenditure Management Project, ($23 Mil) improve transparency of public finance via a modern and integrated IFMIS<br />Accountability<br /><ul><li> e-Gov portal for 24/7 service delivery- e-services to reduce exploitation, official discretion - e-democracy to empower citizens </li></ul>GUATEMALA: GT TAX ADMIN. TAL, ($28 Mil): Computerized tax collection sytem to improve convenience to citizens and accuracy in revenue collection<br />Citizen-centric<br />Governance<br /><ul><li> Court MIS, e-case filing to expedite processes- Legal systems for judges- Public awareness via online case data </li></ul>EL SALVADOR: Judicial Modernization Project; ($ 24 mil) automates case management programs, and provides e-learning for judicial employees <br />Law & Justice<br />Examples of WB e-Gov Investments<br />
  66. 66. The World Bank’s Standalone ICT/eGov Projects<br />Kenya. US$157 million for pro-competitive regional communications infrastructure, regional policy harmonization, enabling environment, e-Government applications. Several phases, from 3 – 25 countries.<br />Vietnam. US$96 million for implementation of the National ICT Strategy, enterprise architecture, e-applications, capacity building.<br />Mexico. US$80M for IT-enabled services industry development. <br />Romania. US$60 million for developing e-Government, Broadband and Knowledge Economy.<br />Ghana. US$57M for e-Government and IT-enabled Service Industry.<br />Sri Lanka. US$53M for developing e-Government, Broadband, IT industry and e-society.<br />Organization of Eastern Caribbean States. US$7 million for regional e-Government applications that use economies of scale. <br />Rwanda. US$10 million for Government reengineering, e-Government applications, and rural access.<br />Moldova. US$15 million for e-Transformation program (G-Cloud, Mobile apps, Apps store, e-procurement and open data)<br />
  67. 67. E-Transform Initiative<br />OPPORTUNITY<br />WHAT ARE WE TRYING TO ACHIEVE?<br />Average number of trips saved by citizens to government offices due to e-services in India<br />Accelerate ICT-enabled government transformation<br />Build Government capacity to manage IT projects, help Governments spend their IT dollars more efficiently<br />Showcase best practice <br />Connect practitioners with implementers & experts <br />Technical assistance for project design and enabling environment<br />Finance firms willing to competitively partner with govts: PPP models<br />eTransform Video on Youtube:<br />Waiting time saved for citizens at government offices due to e-services in India<br />Source: Survey of e-government projects in India, IC4D 2009<br />
  68. 68. Beyond the traditional Bank’s business model<br />
  69. 69. Access to Global Expertise: e-Transform High-Level Experts Group <br />Members : <br /><ul><li>The e-Transform High-Level Experts Group provides senior leaders in government transformation with insightful advice and knowledge that comes from world-class leaders in the field of ICT and government e-transformation
  70. 70. This unique group aims at implementing new breakthrough initiatives and efficient processes and services within nominated countries, through targeted advisory work, shared knowledge base and tools/resources that demonstrate the value of proven approaches to government transformation
  71. 71. John Suffolk (Government CIO, UK)
  72. 72. Andrea Di Maio (VP Research Gartner)
  73. 73. Corinne Charette (CIO Canada)
  74. 74. Stephen Fletcher (President NASCIO, USA)
  75. 75. ArvoOtt (Director, eGovernance Academy, Estonia)
  76. 76. James Kang (Government CIO, IDA Singapore)
  77. 77. Francisco Garcia Moran (Director General, European Commission)
  78. 78. R.Chandrasekhar (Secretary Department of IT, India)</li></li></ul><li>Arvo Ott, <br />E-Gov, Estonia<br />John Suffolk,<br /> CIO, UK <br />Francisco Garcia-Moran, EU<br />Andrea di Maio,<br />Gartner<br />Corinne Charette, CIO, Canada<br />R. Chandrashekhar,<br />Secretary, India<br />High Level Expert Group<br />Stephen Fletcher<br />President, NASCIO<br />James Kang, CIO, Singapore<br />Deepak Bhatia<br />World Bank<br />Jane Treadwell<br />World Bank<br />Randeep Sudan<br />World Bank<br />
  79. 79. e-Transform in Moldova<br />4 consultations with global experts culminating in the Aug 12 eTransformation Leadership Roundtable  <br />With participation of Robert Zoellick, the President of the World Bank Group, Prime Minister VladFilat, most Cabinet Ministers and Deputy Ministers<br />Panelists: <br /> <br /><ul><li> Mr. John Suffolk, Government CIO, Cabinet Office, UK
  80. 80. H.E. Mart Laar, Former Prime Minister of Estonia, Member of the Estonian Parliament
  81. 81. Mr. Andrea Di Maio, Vice President and distinguished analyst, Gartner Research
  82. 82. Mr. Chin Siong Seah, CEO, IDA International, Singapore
  83. 83. Mr. Anthony Townsend, Director of Technology Development, Institute for the Future, USA</li></li></ul><li>e-Development Thematic Group: Global Knowledge Sharing and Policy Dialogue<br />Global virtual forum for knowledge sharing and learning on the use of ICT in development<br />A global community of practice since 2000 with over 3000 members and over 200 learning events delivered to date<br />Innovative use of Twitter, Facebook, LinkedIn, videoconferencing, webcasting and webinar tools<br />Website:<br />We invite new partners <br />and members! Join us!<br /><br />
  84. 84. Thank you!<br />Oleg Petrov, Program Coordinator,<br />e-Development Thematic Group, <br />Global ICT Department, World Bank/IFC<br /><br />