This document summarizes a governance software called ServiceFrame. It begins by stating that 20% of outsourcing deals fail within 2 years and 30% are not renewed, showing the importance of good governance. ServiceFrame is a software that aims to simplify governance and provide transparency. It does this through capturing key performance indicators and other contractual measures, providing context and narrative, and supporting decision making. The software provides features like SLA monitoring, reporting, and a collaborative platform. It aims to make governance easy to setup and access. Overall, ServiceFrame seeks to promote better governance through a team approach, transparency, compliance, and focusing on strategic impact.