SlideShare a Scribd company logo
Isn’t Gospel !
Jave Singh
October 2019
How to use Behavioural Data
to Drive Revenue
Blind Faith
Marketers priorities
• Econsultancy-Adobe Survey
• 13,000 Marketers
• B2B and B2C
• 3 main lessons…
1) Keep data up to date
2) Integrate data
3) Use data to improve
marketing output
Source: Econsultancy.com
Good, Bad, Ugly
#DareToCreate
@adidasuk
Good, Bad, Ugly
Very.co.uk
Weather Data / Customer
Data
Good, Bad, Ugly
AdSense
Good, Bad, Ugly
Swrve
Source: Swrve.com
Mobile / CRM / Email
Tripled Mobile
Engagement
48% increase revenue
(email)
GDPARRGGHH…
Good stuff from GA
Not so good stuff from GA
What Other Data is available? – Yours!
Always Remember…
What Other Data is available? – 3rd Party
What Other Data is available? – 3rd Party
Home
Movers
Event based
Building Type
Geo -
demographic
Household
Type
What Other Data is available? – 3rd Party
• ‘Lookalikes’
• Sector Specific
• Credit based
• Permission based
(MPS/TPS)
• Many, Many others….
Always Remember…
JD Williams.
Results
JD Williams saw instant
results with a 6%
increased response rate.
8% increased
average item
value
14% increase
on abandoned
cart
completion
Continental tyres.
Retailer 1
Average
customer
transaction
values rise by
41%
Average
customer value
increased to
£129.32 from a
of £92.90.
Conversion
rate of over
10%
ROI of £7
for every
£1 spent.
Retailer 2
20% of people
contacted
converted
within 11.5
days
Average
transaction
values increased
by over £25 per
transaction
Results
Tips
1. Make Sure your GA and GoogleAds accounts are linked properly; https://www.optimizesmart.com/why-adwords-
and-google-analytics-data-dont-match-how-to-fix-it/
2. Use other tracking tools; https://medium.com/level-up-web/best-free-tools-to-monitor-measure-and-track-your-
website-3329de03b762
3. Try customer level analytics; https://matomo.org/why-matomo/
4. Incorporate other data types into your customer marketing campaigns; https://www.goinspire.co.uk/what-we-
do/digital
5. Spiderman!
Questions?

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