This document contains a summary of Gnana Ganapathy D's career profile. He has over 10 years of experience in customer support, operations management, and sales. Currently serving as Deputy Manager of Customer Support at Sulee Kha.Com in Chennai, India, his responsibilities include overseeing customer service, operations, payments processing, and handling customer complaints. He has a Bachelor's degree in Computer Applications and is proficient in English and Tamil.

1. Gnana Ganapathy D
Contact: +91-9841902061
Email. ID: Nedved.gambi@gmail.com
CCAARREEEERR OBJECTIVE:
To acquire a challenging career with a solid company utilizing my superior knowledge and skills in organizational
growth and personal development.
SSUUMMMMAARRYY::
 Dynamic and result-oriented professional offering experience across Account Management, Client Management,
Process Excellence.
 Service-driven professional with broad skills in customer service, team communications, conflict resolution, and
administrative leadership.
 Manages multiple tasks to completion, handles interruptions, and remains focused to ensure detailed accuracy and
optimal productivity.
 Set to provide creative, innovative, enthusiastic and forward-thinking leadership in a team environment.
 Focused on achieving continuous, improved business performance.
 Exceptional communication skills with broad array of personnel and management.
 Possessing a significant record of achievement in account management and able to quickly understand the mission,
vision and values of an organization.
CCOORREE CCOOMMPPEETTEENNCCIIEESS::
 Operations Management & Excellence
 P&L Management
 Strategic Planning
 Customer Relationship Management
 Team Leadership
 Value Delivery
 Sales
PPRROOFFEESSSSIIOONNAALL EEXXPPEERRIIEENNCCEE::
SSuullee kkhhaa..CCoomm,, CChheennnnaaii,, TTaammiill NNaadduu JJaann 22001122-- PPrree sseenntt
DDee ppuuttyy MMaannaaggee rr -- CCuussttoommeerr SSuuppppoorrtt ((OOppee rraattiioonnss))
RRee ssppoonnssiibbiilliittiieess::
 Delivers solutions-driven customer service in multiple roles, leveraging a natural ability to build rapport, asses
needs, and determine best practices to solve problems and met needs for the clients and organization.
 Oversee existing campaigns to grow key accounts.
 Single handedly taking care of the entire operations.
 Have taken steps in bringing forward the feedbacks, improvement & errors of a newly launched site.
 Help build out internal processes in accounting for US process.
 To ensure refunds are attended on a weekly basis.
 To ensure the weekly payments happen on time and inform clients about the payment process.
 To ensure the US & Canadian wire payments happen on time.
 To take care of all the donation payments without any hiccups.
 To handle BBB (Better Business Bureau) cases and make sure that all cases are attended to and closed.
 Recovering money from the Chargeback clients by bringing down the chargeback percentage to less than 1%.
 Creates and manages plans and schedules, tracks, documents, and transcribes detailed information, manages files
and databases, and coordinates activities for multiple individuals, groups, and subjects.
 Maintains strict adherence to timelines and deadlines while ensuring detailed accuracy in all administrative
processes.

2. SSuullee kkhhaa..CCoomm,, CChheennnnaaii,, TTaammiill NNaadduu JJaann 22001100-- DDeecc 22001111
TTee aamm LLee aadd -- CCuussttoommeerr SSuuppppoorrtt
RRee ssppoonnssiibbiilliittiieess::
 Combining strong customer support, administrative and communications expertise to promptly establish efficiency,
resolve problems, and optimize productivity.
 Developed a rapport with all the top client and provided value delivery.
 Improved back-end knowledge of operation which ultimately led to the next change.
SSuullee kkhhaa..CCoomm,, CChheennnnaaii,, TTaammiill NNaadduu AApprriill 22000099-- DDeecc 22000099
EExxee ccuuttiivvee,, SSMMBB SSaallee ss
RRee ssppoonnssiibbiilliittiieess::
 Identifying and exploiting new business opportunities.
 Pre-sales activities, proposal development and presentation.
 Business prospecting and bidding.
 Maintain strong relationships with key contacts in existing accounts and develop new accounts.
 Leverage my technical and industry-specific knowledge to develop strategic business development plans and B2B
sales strategies.
 Oversee high volume pipeline management.
 Dealing with both new customer acquisition and renewals.
SSiivvaajjiittvv..ccoomm.. AAnnnnaa NNaaggaarr,, CChhee nnnnaaii AApprriill 22000088 –– AApprriill 22000099
SSaallee ss EExxeeccuuttiivvee
RRee ssppoonnssiibbiilliittiieess::
 Played a pivotal role in successfully completing the targets given for Tele-sales for US clients.
 I was a part of many transition projects during the stay in the organization.
 Met and exceeded the targets given by the management
PPRROOFFEESSSSIIOONNAALL AACCHHIIEEVVEEMMEENNTTSS::
 Helped achieve a personalized process for each events sales person providing accounting projections.
 Have held and carried out the responsibility of handling issues raised in refunds, accounting and customer queries
(technical and non-technical).
 Handled the New Year Event payments in an efficient and effective manner.
 All the delicate BBB cases have been meticulously looked into with utmost care and closed without issues.
 Have prepared and presented a thorough analysis of the sales in Classifieds, Yellow Pages and Travelto simplify
goal setting for the management.
EEDDUUCCAATTIIOONNAALL CCRREEDDEENNTTIIAALLSS::
Bachelor in Computer Applications (B.C.A.), Computer Applications, 2005-2008
KRMMC College of Arts & Science, Chennai.
SSLC, 2003-2005
Santhome Higher Secondary School, Chennai.

3. TTee cchhnniiccaall SSkkiillllss::
 Proficient in designing wire frame using Balsamiq wireframes software.
 Created a dashboard for simplifying accounting process.
 Worked in QuickBooks Online Edition to handle the account summaries, cheque status and wire status of various
clients.
PPEERRSSOONNAALL IINNFFOORRMMAATTIIOONN::
GGee nnddee rr:: MMaallee
DDOOBB:: 07.09.1986
MMaarriittaall SSttaattuuss:: SSiinnggllee
NNaattiioonnaalliittyy:: IInnddiiaann
LLaanngguuaaggee KKnnoowwnn:: EEnngglliisshh,, TTaammiill
IInnttee rree ssttss:: CCoommppuutteerrss,, TTeecchhnnoollooggiieess
Here by I declare that the above information is true to best of my knowledge and belief.
(Gnana Ganapathy D)
Reference available upon request