1. CREATIVE ENABLER
Performance Provisioning
the first « Business Mall center »
Global solution for internal resources and services
www.tenedo.com
contact@tenedo.fr
Tenedo is a specialist in the support functions and NTICs fields.
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2. Summary
 Tenedo SAS - Internet Software Editor - SaaS Solution vendor - Consulting and training.
• Created in 2009 (after 4 years R&D and experimentations with SFR)
• Founder : Xavier Gaucherand
 Our Specialties for medium and large companies (from 200 employees to more than 10 000)
• More than 20 years of experience entirely dedicated to support functions
• Performance and optimization of “support functions” (IT, RH, Finance, G&A, FM, Purchasing)
• Cost Management (TCO, TCS), new projects and implementations, merger and acquisitions
• Management and projects (BPR, Telecoms and IT projects, G&A, property management)
 Main solution : Performance Provisioning (used by more than 10 000 employees)
• Complete Solution to simplify, improve and secure your employees provisioning processes (from entrance
to departure, for all types of goods : PC, lines, cars, rights, missions).
• Quick and easy to deploy, simple, ROI less than 7 months.
• Complementary assistance and services tailored to customer needs
 Main offers
• Performance Provisioning (solution SaaS+Services or L+M+S (License + maintenance + services)
• Pilot of Performance Provisioning : full test available for 3 months
• Workshops, audit “Performance and Maturity”
 Partenaires :
• Altimate, Bluetech inc., Capgemini, IBM (Partnerworld member), Innocherche,, Oracle (silver OPN ISV),
Scientipole Initiative, Talend, W4
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3. Company background
• TENEDO launched in 2009 by Xavier Gaucherand, is a spin off of SFR, a global
european leader in Telecommunications and Internet (turnover > 12bn€).
• Xavier Gaucherand is a specialist of IT and general administration and has developped
more than 20 years of succesfull experiences in managing, creating, developping and
deploying business solutions for support services.
• TENEDO offers comprehensive and interoperable solutions available in modes S+S or
SaaS (**)
• TENEDO is also a consulting company specialized in costs optimization, management,
implementation and benchmark of internal services
Performance Provisioning declines the concept of « Business Mall Center », and
enables secured and systematic process for allocating all resources and services used by
employees, consultants and partners
this symbol indicates that we have additional documentations, consulting or training on this
F subject …
** S+S : Software + Services
SaaS : Software as a Service
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4. Our goal ? Drastically improve internal activities
Infrastructures
General and Administration
Performance Provisioning
NTIC General services
Value for the
LEGAL HR FINANCE PURCHASES
Corp Property Client
Logistics SCM Marketing
Production CRM
Suppliers distribution Sales
« Performance Provisioning » enables modern, secured and systematic process
for allocating all types of ressources and services to employees and partners.
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5. Our value proposition ?
Performance Provisioning is focussed on 4 topics
• WEB SOLUTION : Deploy easily and at your speed a complete web solution
for managing the provisioning processes : to replace old applications and
forms, diminish papers and mails…
• SECURITY : Reduce risks : reinforcement of security, compliance with legal and
contractual obligations (SoX). PP takes into account resources dematerialization,
remote and tele-work.
• COSTS : Diminish costs : PP saves time and gives better knowledge of TCS
F (Total Costs of Services) and SLA (Services Level Agreement) with contractors.
Easier inventories, less wasting and privileges
• CREATIVITY : reinforce cohesion and empowerment : modern, self-usage,
simplicity, scalability and open… PP simplifies activities, and facilitates information
sharing and cooperation between services.
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6. How ? Process, methodology and vision
By modelizing the enterprise and major
processes like arrival, departure, and
F internal services management…
BUSINESS SERVICES
NTIC General services
LEGAL HR FINANCE Purchasing
Corp Property
Our vision is to offer to each entity an easy way
to manage, define and follow their internal
shops (ressources and services)
=
BUSINESS MALL CENTER
No more things carried away (email login, door cards, cell phones and laptops,
codes for networks)… We aim to give a complete, off the shelf, modern vision of
internal activites that speeds transactions and activies with security and reliable
datas
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7. Performance Provisioning : model
Eligible users
Employees Consultants Suppliers Partners Managers
Processes, events and movements
Moves Re-engineering Operations
Arrivals Departures
abscences Mergers - acquisitions Modifications
Tasks and actions
Create Delete
Modify Suspend Resume
Attribute Retstitute

8. Sources
 Cigref
 Gartner group
 Markess international
 Arseg – Buzzy ratios
F  Client survey byTenedo
 Market survey by CsC for « SFR – Tenedo »
 Club « Pilote des Processus »
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9. Synthesis : maturity and profitability
Concepts
Process « managing services »
Business Process « employee life cycle »
F
Services Enterprise / contractors Model
Web Solution + Services
Forms and Performance Provisioning
directories and additional services
Our strength
Vertical Combined expertise in IT
approaches and business services

10. All resources and services you may use

11. A solution for all situations and moves
Moves Example :
1 000 persons
900 moves / an
Arrivals (120 / an) 9 000 resources and services
Plus de 10 000 OST (orders)
Moves (180 / an) (MAC = 0,9)
Updates and changes (240 /an)
120; 13% 120; 13%
Evolutions (60 /an)
60; 7%
Consultants (60 /an) 30; 3%
180; 20%
30; 3%
Merge and acquisitions (env. 30 /an)
60; 7%
Long term absence (env. 30 / an)
60; 7%
Organizational changes (60 /an)
240; 27%
Departures (120 /an)
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12. With our solution, your creativity is boosted
IT - Télécoms Purchase
 PC, printers, accesses to applications  Resources for consultants
 Fixed and mobile phones, rights  Subscriptions (internet, magazines)
 Services
FINANCE Facilities Management
 Rights signature, orders authorization  Roles (fire team member, first-aid worker)
 Stock options  Works, repairing
General Management Human resources
 Discoutnts and advantages for employees  Vehicles, faxs, videos
 Reporting, policy and management of services  Business cards, training catalog,
Property and general services Sales – R&D - Marketing
 Offices, work places  Goods and resources given for tests and
 Furniture, movings demonstrations
 Badges, keys, access rights  Equipment for mobile employees,
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13. Mode Full Web Start in 3 steps
No development
Simple
At your rythm
Previously
Concepts, analysis and choices F
(standard or taylored)
Step 1
Define and load eligible persons
Step 2
Preparing Business Services
(shops), rules and resources
Step 3
Operations

14. Performance Provisioning Concepts
Business Services
Operational Managers Resources Managers
F (GR)
(BSOM)
Workflow
CATALOG
(SHOPS) Resources
Eligible
parties
BSOM : Business Services Operational Manager
GR : Gestionnaire de Ressources
Performance Provisioning
« First business mall center »
Eligible parties
(employees and
consultants)
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15. Eligible parties are employees or consultants or partners
who can access the private « business mall center »
Performance provisioning is multi-socities and multi-sites Eligible parties
Your administrators can
upload various datas for
eligible parties (LDAP, HR
systems, others) in many
ways (IHM, or batch)

16. BSOM : Business Services Operational Manager
GR : Resources managers Managing the catalog
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For each shop of the « business mall
center », a manager called « BSOM » is
defined by the direction
The BSOM and his teams input directly on the web, rules,
policies, resources, contractors and « resources managers » in
the CATALOG.
2
LE CATALOGUE

17. A dynamic workflow entirely driven by the catalog is included.
Automated anaysis produce most of the tasks,
increasing work facilty and reliabililty
Operations
Eligible parties
CATALOG
1
2
ORDER
3
5
WORKFLOW
6 4
Synthesis Resource
DB F Manager

18. Performance Provisioning : for your successes
 HOMOGENEITY
– One portal for all your entities, cross team collaboration
– Same approach for all resources and services, facilitates collaboration
– Self configuration by your managers
– Compatibility with mobile workers
– Full web, easy to learn, easy to deploy, scalability
 PROFITABILITY
– Faster, easier, save time, no more writing and re-writing
– 50% time saving in files and reporting treatment
– Costs savings (suppliers and managers of resources)
– Less paper, less archives, point and click
– Improve your adaptability and re-structurations
 SECURITY
– Immediate access to information : who owns, who validated, who realized
– Quality and reliablity of informations
– Flexibilty and appropriate levels of controls
– Automatic alerts : arrivals, long term absence, departure, changes (fonction,
organisation)

19. Performance Provisioning (PP) : a global solution
 Connected to HR databases and directories, PP helps you to manage all types of
resources and services, in perfect connexion with all the events of your company
 Complete solution, off the shelf, speeds transactions and activities
 PP detects automatically moves and changes in your organisation, launches
processes, and reduces administrative work. PP controls, detects and memorizes
events.
 Powered by Oracle database
 Experimented by SFR, European global leader Telecom area, with a turnover
>12 bn € . PP has been used by 10 000 persones (for 100 000 resources)
 4 years of development and R&D
 Full Web : available in SaaS mode or dedicated. Deployed as standard or taylored to
fit particular needs or requirements

20. To continue…
 Documentations and offers  Consulting and training
• Documentations
• Consulting : 2 samples
Available presentations
FAQ Workshop « benefits »
Web sites Mission « Performance and maturity » F
Videos
• Main Offers • Trainings (1/2 day each)
Offer : « pilot » in partnership IA 1 : introduction and concepts « business servcies »
with Cap Gemini IA 2 : discorvering « Performance Provisioning (PP) »
Offer : standard SaaS + Services
F IA 3 : Managing catalog and services with PP
Offer : taylored L+M+S IA 4 : Benefits, costs and ROI
• To deepen Trainings on demand
Customized presentations for committees
Presentations of functionalities  Services
Detailed presentations of offers F
Managed services
• Démonstrations
Delagated activites
Demo Web
Test Web
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21. Partners, contributors and clients