The document provides instructions for three different tasks on a feedback platform: 1) Providing feedback on vendors by searching for their name and answering six questions, 2) Viewing aggregated feedback on businesses by searching for their name and selecting a specific feedback dimension, and 3) Requesting feedback from customers by importing contacts, sending requests, and viewing incoming feedback.

1. Getting Started
Provide feedback on
the experiences you’ve
had with vendors.
View feedback that
customers have provided
for your business, vendors,
and competitors.
Request feedback
from your customers
(weekly, monthly, etc.)
to understand how they
really feel.
Your Next Steps
Search for a vendor’s name in
the search bar.
Answer six questions about your
experience with that vendor.
View the resulting SayDo Score
you’ve given to the vendor.
That’s it! Now you’re ready to
provide feedback on all the
vendors you work with.
Your Next Steps
Search for a business’s name
in the search bar.
View aggregated feedback on
the at-a-glance dashboard.
Select a feedback dimension
for an expanded view.
(Orion & Hercules members)
Your Next Steps
Import customer contacts
individually or all at once.
Send requests to the contacts
you want feedback from.
Customers will provide feedback
the same way you did in step 1.
View your feedback as it flows in!
NOTE: To maximize response rates, send
an “FYI, [our company] is using getSayDo to
listen to customer feedback” notice to your
customers from a recognized company rep
before using the Request Feedback feature.
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