This webinar covered new features for customer experience including: 1. New feedback flows that allow businesses to focus on feedback, surveys, or reviews. 2. The ability to directly respond to Google reviews from within the Google Forms platform. 3. A new faster JavaScript-based testimonials widget that works across all devices. 4. Using Google as your business' home page to better manage local presence and feedback.

1. Customer Experience Delivered.
August 2017 Webinar

2. Our Team

3. Agenda Today
1. Preview: New Feedback Flows
2. Preview: Review Responses through GMB
3. New JavaScript Testimonials Widget
4. Google as Your Home Page
5. Q & A

4. New Feedback Flows
Easily focus on what you want:
• Feedback and NPS
• Survey Questions
• Reviews

5. Demo

6. Google Review Responses

7. Google Review Responses

8. Reply to Google Reviews via
GFS:
• Takes you directly to the
response window for that
review…
Google Review Responses

9. Google Review Responses

10. Better, Faster Testimonials Widget
New Testimonials Widget:
• JavaScript based
• 2x – 3x Faster
• Works EVERYWHERE!

11. Better, Faster Testimonials Widget
New Testimonials Widget:
• JavaScript based
• 2x – 3x Faster
• Works EVERYWHERE!

12. Better, Faster Testimonials Widget

13. Better, Faster Testimonials Widget

14. “Feedback Strength” Meter
Visual way to encourage
customers to leave more
feedback text

15. Google As Your Home Page
A new way of looking at your
local business presence in
Google.

16. What would YOU like to see?

17. Questions?

18. Subscribe to our
YouTube Channel!
https://goo.gl/EKFYnC