This document discusses how to improve customer service teams at Adecco UK & Ireland. It notes that Adecco has grown through acquisitions, which has posed integration challenges. A survey found areas for improvement in how employees feel about the workplace. The author outlines a vision to create high performing teams through shared goals, clear communication, training, building trust, honest feedback, strong leadership and listening. Customers value different types of service, so teams should identify opportunities to improve specific customer perception points.
Aberdeen/FieldAware Building a Culture of Service Excellencefieldaware1
Resource POS, a POS systems and solutions provider based out of Chicago, implemented FieldAware's field service management solution to transform their service business. In collaboration with FieldAware, Aberdeen and Resource POS lead this informative metric-packed presentation to describe the challenges facing companies with field service engineers. They tell how implementing FieldAware's field service management solution has made a positive impact on the operations for Resource POS.
Employee Engagement - The C.A. Short Company DifferenceC.A. Short Company
http://www.cashort.com Imagine the power of a workplace where everyone understands and lives out the values of your organization, where everybody knows they’re appreciated and recognized. Imagine the possibilities of a fully engaged workforce. Unleash performance and increase your bottom-line! Engage Your People!
3 Key Aspects to Shared Services OptimizationChazey Partners
When considering moving further down the path of shared services, we recommend exploring 3 key aspects of shared services optimization – Assessment, Optimization and Growing.
Aberdeen/FieldAware Building a Culture of Service Excellencefieldaware1
Resource POS, a POS systems and solutions provider based out of Chicago, implemented FieldAware's field service management solution to transform their service business. In collaboration with FieldAware, Aberdeen and Resource POS lead this informative metric-packed presentation to describe the challenges facing companies with field service engineers. They tell how implementing FieldAware's field service management solution has made a positive impact on the operations for Resource POS.
Employee Engagement - The C.A. Short Company DifferenceC.A. Short Company
http://www.cashort.com Imagine the power of a workplace where everyone understands and lives out the values of your organization, where everybody knows they’re appreciated and recognized. Imagine the possibilities of a fully engaged workforce. Unleash performance and increase your bottom-line! Engage Your People!
3 Key Aspects to Shared Services OptimizationChazey Partners
When considering moving further down the path of shared services, we recommend exploring 3 key aspects of shared services optimization – Assessment, Optimization and Growing.
Analyzing Your Shared Services Customer Service Delivery & Ensure Customer Sa...Chazey Partners
The best way to service your customers is to listen to their needs and feedback on a continual basis. If you do not understand your customer, you simply cannot service them per their expectations. If their needs aren’t met, your business relationship with them will suffer. This presentation will cover such topics as:
How to measure your customer’s expectations so you can supply them with the services they require; Customer service surveys and scorecards to establish customer-centric service deliveries; How to create a Customer Service culture that puts the customer first & foremost without exception, day in and day out; Data analytics tools that can provide the answers you need to better service your customers
Acreaty, established in 2001, as a small office in North India with a vision to become one of the leading management consulting firm globally. Gradually, we had our presence on PAN India covering major cities: Delhi, Noida, Mumbai, Bengaluru & Kolkata.
We are a leading provider of highly optimized, flexible & agile IT Outsourcing Services which are custom-tailored to help you streamline IT functions for the growing needs of your customers and overall business growth. For entire IT operations, call us today at +1 (619-309-1960).
Are Your Shared Services KPIs for Good or Evil? Chazey Partners
It is commonly accepted that leading Shared Services Organizations measure performance in order to drive continuous improvement. In this interactive session, we cover best practices in performance measurement and how KPIs are one of the most important elements of the Client Interaction Framework. We share stories from the frontline that expose the good, bad and ugly about KPIs; “good" examples that drive sustainable improvement and “evil” examples where the KPIs can actually damage the relationship with the SSO’s clients. Learn how to set the correct KPIs, achieve alignment between functions, establish relevant targets and utilize KPIs to grow your SSO.
Intelligent Automation process selection workshop 101Chazey Partners
How to assess opportunities for functions across the business, and identify low-hanging fruits. How to identify what you "should" automate, rather than what you "can". Assessing whether to hit the ground running with an imperfect solution, or wait and go with a more robust solutions. Choosing a process for a PoC/Pilot. Identifying the quick and easy wins...
Reassessing Your KPIs to Measure Shared Services Performance that CountsChazey Partners
Do you want to develop killer KPIs for your Shared Services? Then you need to be able to distinguish internal and external metrics, and know which ones count. View this article to learn 5 Steps to develop KPIs for Your Shared Services
Is financial incentive the only way to keep your workforce engaged?
Implementing a non-monetary reward program can build loyalty, culture, and communication if it meets your employees' needs. This presentation outlines results from aAdvantage Consulting's annual nation-wide employee engagement survey, providing HR leaders a snapshot of the key motivating factors that drive engagement within the Singapore workforce.
Mastering the Critical Components to Effective Change Management 2016Chazey Partners
Regardless of where your organization may be on the maturity spectrum of Shared Services, change is a constant, and the ability to manage change as part of your day-to-day operations is crucial. It is essential to ensure not only successful transformation, but the refinements and the continuous improvement afterwards that furthers the benefits of Shared Services and facilitates future growth.
During this workshop we demystify change management and employee engagement techniques by exploring practical applications, tools and latest practices. This presentation help you to:
· Learn how to enable on-going change for sustainable support and business results
· Manage cultural changes while keeping employees engaged/motivated
· Understand cross-cultural considerations in managing expectations
· Master ongoing communication that is relevant and resonates with stakeholders and employees
· Gain an improved understanding of change management
· Receive practical tools or ideas that can be implemented after the conference
Sustainable success hinges on satisfied clients. But this involves more than putting your staff through client service training and asking them to "play nice". The solution is to channel your services and interaction through a well-structured Client Interaction Framework. It’s not that complicated! Mastering Shared Services client satisfaction through a comprehensive framework.
Alacrity Recruitment Services Pvt Ltd has been incepted in 2014,providing full-time staffing services to its clients by partnering with them and assisting in satisfying their full-time HR & IT staffing needs.
Shared Services in Higher Education: conceps, clients, consumers and stakehol...Chazey Partners
As part of the sessions at the 2016 California Public Higher Education Collaborative Business Conference, the presentation covers why Shared Services has become such an important part of your toolkit for delivering improved “back office” services to support your institution’s core mission. It explains why the true meaning of the words “shared” and “services” is so important. It also defines and distinguishes between “clients”, “consumers” and “stakeholders”.
Most organizations have accepted the need for a performance metrics framework. While these metrics are considered a necessity and often demand significant resources, many organizations are producing metrics reports that are not demonstrating value and do not seem to influence decision-making. This PDF document explores the key concepts, best practices and lessons learned from our years of public sector experience and other case studies. You will learn how to:
• Establish or rebuild your metrics framework
• Implement metrics that are S.M.A.R.T (Specific, Measurable, Achievable, Relevant and Time-bound)
• Identify what metrics your internal clients care and how to engage them
• Drive relevance and performance from your metrics reporting
The 7 Habits of Highly Effective Shared Service CentersChazey Partners
While the Shared Services model has several examples of success at delivering higher quality, lower cost, and improved control, many implementations still don’t perform at expected levels. This presentation explores some of the lessons we have learned from implementations around the world and provides ideas and tips for an optimal performance of your Shared Services Organization.
If your company needs to submit a Corporate Hiring Proposal PowerPoint Presentation Slides look no further.Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response.
Analyzing Your Shared Services Customer Service Delivery & Ensure Customer Sa...Chazey Partners
The best way to service your customers is to listen to their needs and feedback on a continual basis. If you do not understand your customer, you simply cannot service them per their expectations. If their needs aren’t met, your business relationship with them will suffer. This presentation will cover such topics as:
How to measure your customer’s expectations so you can supply them with the services they require; Customer service surveys and scorecards to establish customer-centric service deliveries; How to create a Customer Service culture that puts the customer first & foremost without exception, day in and day out; Data analytics tools that can provide the answers you need to better service your customers
Acreaty, established in 2001, as a small office in North India with a vision to become one of the leading management consulting firm globally. Gradually, we had our presence on PAN India covering major cities: Delhi, Noida, Mumbai, Bengaluru & Kolkata.
We are a leading provider of highly optimized, flexible & agile IT Outsourcing Services which are custom-tailored to help you streamline IT functions for the growing needs of your customers and overall business growth. For entire IT operations, call us today at +1 (619-309-1960).
Are Your Shared Services KPIs for Good or Evil? Chazey Partners
It is commonly accepted that leading Shared Services Organizations measure performance in order to drive continuous improvement. In this interactive session, we cover best practices in performance measurement and how KPIs are one of the most important elements of the Client Interaction Framework. We share stories from the frontline that expose the good, bad and ugly about KPIs; “good" examples that drive sustainable improvement and “evil” examples where the KPIs can actually damage the relationship with the SSO’s clients. Learn how to set the correct KPIs, achieve alignment between functions, establish relevant targets and utilize KPIs to grow your SSO.
Intelligent Automation process selection workshop 101Chazey Partners
How to assess opportunities for functions across the business, and identify low-hanging fruits. How to identify what you "should" automate, rather than what you "can". Assessing whether to hit the ground running with an imperfect solution, or wait and go with a more robust solutions. Choosing a process for a PoC/Pilot. Identifying the quick and easy wins...
Reassessing Your KPIs to Measure Shared Services Performance that CountsChazey Partners
Do you want to develop killer KPIs for your Shared Services? Then you need to be able to distinguish internal and external metrics, and know which ones count. View this article to learn 5 Steps to develop KPIs for Your Shared Services
Is financial incentive the only way to keep your workforce engaged?
Implementing a non-monetary reward program can build loyalty, culture, and communication if it meets your employees' needs. This presentation outlines results from aAdvantage Consulting's annual nation-wide employee engagement survey, providing HR leaders a snapshot of the key motivating factors that drive engagement within the Singapore workforce.
Mastering the Critical Components to Effective Change Management 2016Chazey Partners
Regardless of where your organization may be on the maturity spectrum of Shared Services, change is a constant, and the ability to manage change as part of your day-to-day operations is crucial. It is essential to ensure not only successful transformation, but the refinements and the continuous improvement afterwards that furthers the benefits of Shared Services and facilitates future growth.
During this workshop we demystify change management and employee engagement techniques by exploring practical applications, tools and latest practices. This presentation help you to:
· Learn how to enable on-going change for sustainable support and business results
· Manage cultural changes while keeping employees engaged/motivated
· Understand cross-cultural considerations in managing expectations
· Master ongoing communication that is relevant and resonates with stakeholders and employees
· Gain an improved understanding of change management
· Receive practical tools or ideas that can be implemented after the conference
Sustainable success hinges on satisfied clients. But this involves more than putting your staff through client service training and asking them to "play nice". The solution is to channel your services and interaction through a well-structured Client Interaction Framework. It’s not that complicated! Mastering Shared Services client satisfaction through a comprehensive framework.
Alacrity Recruitment Services Pvt Ltd has been incepted in 2014,providing full-time staffing services to its clients by partnering with them and assisting in satisfying their full-time HR & IT staffing needs.
Shared Services in Higher Education: conceps, clients, consumers and stakehol...Chazey Partners
As part of the sessions at the 2016 California Public Higher Education Collaborative Business Conference, the presentation covers why Shared Services has become such an important part of your toolkit for delivering improved “back office” services to support your institution’s core mission. It explains why the true meaning of the words “shared” and “services” is so important. It also defines and distinguishes between “clients”, “consumers” and “stakeholders”.
Most organizations have accepted the need for a performance metrics framework. While these metrics are considered a necessity and often demand significant resources, many organizations are producing metrics reports that are not demonstrating value and do not seem to influence decision-making. This PDF document explores the key concepts, best practices and lessons learned from our years of public sector experience and other case studies. You will learn how to:
• Establish or rebuild your metrics framework
• Implement metrics that are S.M.A.R.T (Specific, Measurable, Achievable, Relevant and Time-bound)
• Identify what metrics your internal clients care and how to engage them
• Drive relevance and performance from your metrics reporting
The 7 Habits of Highly Effective Shared Service CentersChazey Partners
While the Shared Services model has several examples of success at delivering higher quality, lower cost, and improved control, many implementations still don’t perform at expected levels. This presentation explores some of the lessons we have learned from implementations around the world and provides ideas and tips for an optimal performance of your Shared Services Organization.
If your company needs to submit a Corporate Hiring Proposal PowerPoint Presentation Slides look no further.Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response.
Changing Behaviours For Better Performance GuideDotYou
A collection of presentation materials on a theme of Changing Behaviours for Better Performance, exhibited by GuideDotYou Change Solutions at Castleford Enterprise Show on 11th April 2014.
Includes content on Wakefield Business Programme and Me; Organisational Health Diagnostics; Better Financial Decision Making; Nine Reasons Businesses Fail; Business is a Career Option for Young People; Can You Support The National Enterprise Challenge?; Improving Your Sales; Change Management Isn't Easy - Here Are Some Things To Help
Our Aspire Academy brochure, detailing all that you need to know about us, our culture and environment, employee benefits and bonus scheme!
For more information please visit our website www.weareaspire.com or contact us directly.
With over 45 years experience of change management, Coverdale is a world renowned organisational development and change management training consultancy that can help you, your people and your organisation gain clarity of direction, and then develop the capability and motivation to succeed. Individual, team and organisational development - let the journey begin...
Mission Statement
Our Belief and Focus……Even a great process can improve if you look at it from the right perspective. With leadership and team commitment any organization can reach its desired potential. The ability to recognize or see potential is easy, knowing how to navigate the improvement process is where we excel.
Mission Statement
Our Belief and Focus……Even a great process can improve if you look at it from the right perspective. With leadership and team commitment any organization can reach its desired potential. The ability to recognize or see potential is easy, knowing how to navigate the improvement process is where we excel.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
buy old yahoo accounts buy yahoo accountsSusan Laney
As a business owner, I understand the importance of having a strong online presence and leveraging various digital platforms to reach and engage with your target audience. One often overlooked yet highly valuable asset in this regard is the humble Yahoo account. While many may perceive Yahoo as a relic of the past, the truth is that these accounts still hold immense potential for businesses of all sizes.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...my Pandit
Dive into the steadfast world of the Taurus Zodiac Sign. Discover the grounded, stable, and logical nature of Taurus individuals, and explore their key personality traits, important dates, and horoscope insights. Learn how the determination and patience of the Taurus sign make them the rock-steady achievers and anchors of the zodiac.
FIA officials brutally tortured innocent and snatched 200 Bitcoins of worth 4...jamalseoexpert1978
Farman Ayaz Khattak and Ehtesham Matloob are government officials in CTW Counter terrorism wing Islamabad, in Federal Investigation Agency FIA Headquarters. CTW and FIA kidnapped crypto currency owner from Islamabad and snatched 200 Bitcoins those worth of 4 billion rupees in Pakistan currency. There is not Cryptocurrency Regulations in Pakistan & CTW is official dacoit and stealing digital assets from the innocent crypto holders and making fake cases of terrorism to keep them silent.
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
Best practices for project execution and deliveryCLIVE MINCHIN
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
3. Adecco Group
• 31,000 employees
• 5,500 offices
• More than 60 countries
• Based in Zurich - listed on the Swiss Exchange and
Euronext in France
• Connects around 600,000 candidates with 100,000
clients every day
• Adecco UK & Ireland is a £1.7bn revenue subsidiary of
Adecco Group
Adecco UK & Ireland Adecco Group
4. 2010 Acquisitions Challenges
Slide 4
Financial
Realising financial
benefit of
integration
Customer
Client and
candidate
experience
Culture
Clash of different
ways of working
Process
Disparate range of
processes and
systems
The UK has grown through a series of acquisitions that have posed a number of
challenges, particularly within the Credit Teams
5. Where did we start ?
adeccogroupuk.co.
uk
Genuine desire to
create a special
place to work
9. Where did we start ?
adeccogroupuk.co.
uk
Genuine desire to
create a special
place to work
Need to deliver
greater results
GPTW feedback
10. UK & I Central
Services
Shared
ServicesUK & I
53 37 29
53 41 32
71 53 41
65 55 53
72 56 55
73 56 41
71 56 57
74 58 46
73 59 47
75 59 51
71 59 59
76 60 56
73 61 55
71 61 57
76 61 56
76 62 53
72 62 54
78 62 54
78 63 61
80 64 60
81 66 60
People look forward to coming to work here.
People here are paid fairly for the work they do.
I feel I receive a fair share of the profits made by this organisation.
Promotions go to those who best deserve them.
We have special and unique benefits here.
I am offered training or development to further myself professionally.
Managers avoid favouritism.
Our leadership principles of 'cool head, warm heart, working hands'are clearly understandable,
communicated and lived at Adecco.
People avoid politics and backstabbing as ways to get things done.
Management involves people in decisions that affect their jobs or work environment.
I feel good about the ways we contribute to the community.
Everyone has an opportunity to get special recognition.
Management delivers on its promises.
This is a psychologically and emotionally healthy place to work.
Management's actions match its words.
Management does a good job of assigning and coordinating people.
People are encouraged to balance their work life and their personal life.
My work has special meaning: this is not “just a job.”
Management keeps me informed about important issues and changes.
I want to work here for a long time.
Taking everything into account, I would say this is a great place to work.
GPTW – bottom 20 responses
adeccogroupuk.co.
uk
11. Where did we start ?
adeccogroupuk.co.
uk
Talent
Agenda
Genuine desire to
create a special
place to work
Need to deliver
greater results
GPTW feedback
12. Vision& Strategy
Objectives & Plan
Talent / High Performing Teams
“Manylow performing teams think that they
are high performing.
All high performing teamsnever think that
they are good enough”
“Develop all your staff, not just your top
performers”
“Never doubt that a
small committed team can change the world.
Indeed it is the only thing that ever has”
How dowe ‘Aim Higher’?
adeccogroupuk.co.uk
13. Where did we start ?
adeccogroupuk.co.
uk
Talent
Agenda
Genuine desire to
create a special
place to work
Need to deliver
greater results
GPTW feedback
Department Goals
and Vision
14. OurVision,PrinciplesandDepartmentalGoals
OurVision
Each department has developed an aspirational
vision for their function, focused on adding value to
the Group. In each case this has been done with the
colleagues of that function
Compliance
& Control
Customer
Service
Functional
Value add 1
People / High
Performing
team
Functional
Value add 2
Budget &
Efficiency
Our Principles
The colleagues have looked at the principles that
underpin that vision and by which they want to be
recognised.
All goals are underpinned by specific targets that are measurable
Goals common across all departmentsDepartment specific goals
adeccogroupuk.co.
uk
16. Where did we start ?
adeccogroupuk.co.
uk
Talent
Agenda
Genuine desire to
create a special place
to work
Need to deliver
greater results
GPTW feedback
Department Goals
and Vision
Agenda to promote a
consistent & honest
dialogue
18. What was the ObjectivesWe Set
adeccogroupuk.co.uk
1 2 3
Understand
what ‘Up your
service’ means for
us.
Identify
where Adecco is
and what this
means for all
stakeholders
Deliver
how we can
move to the next
level
19. Why is customer service important?
• Sense of purpose
• Right behavior = motivating people to achieve a shared
• Customer service is a differentiator
• A Superior Service Culture
= Sustainable Competitive Advantage
adeccogroupuk.co.uk
21. Ron Kaufman
• Author
• Speaker
• Consultant
• MasterTrainer
• Curriculum Developer
… and passionate about
Uplifting Service Culture
adeccogroupuk.co.uk
22. Step UP to a
higher level
of services!
adeccogroupuk.co.uk
23. Step UP to a
higher level
of services!
adeccogroupuk.co.uk
24. Step UP to a
higher level
of services!
adeccogroupuk.co.uk
25. Step UP to a
higher level
of services!
adeccogroupuk.co.uk
26. Step UP to a
higher level
of services!
adeccogroupuk.co.uk
27. Step UP to a
higher level
of services!
adeccogroupuk.co.uk
28. Step UP to a
higher level
of services!
adeccogroupuk.co.uk
29. How bad can customer service get?
adeccogroupuk.co.uk
30. • What did you notice?
• How did the customers feel?
• Anything Like this inYourTeams?
• Do you remember criminal behaviour
more than basic?
adeccogroupuk.co.uk
31. Step UP to a
higher level
of services!
What action can
YOU take to Step
UP?
adeccogroupuk.co.uk
43. adeccogroupuk.co.uk
Voice of the customer
The legal team communicates in a
manner that seems to want to stop
agreements with clients being
reached, they seem to proactively look
at contracts and look at how why we
won't agree to them. They rarely
explain when their comments on
clients contracts are
Definately seen and felt an
improvement, but still a way to go with
internal comms and client relations
I think the PMO makes us
approach projects more
professionally and more
joined up as a business
Sign offs for replacement
staff take too long meaning
candidates are lost
I don't think they are even
nearly in the place where
they can help us define our
brand values or help us
communicate these to the
market.”
Always available to support my
brand with the information and
where issues arise, always on hand
to assist in resolution and
suggestions to mitigate future
issues arising.
Superb Marketing Partner for my
brand - positive, proactive, wants
to know the business and make a
difference.
Communication and
planning could still be
improved.
Whilst the legal team continue to
struggle with team size and
bandwidth, they have a strong
graasp of the world of Managed
Services (particularly Meera, Kash,
Neelam and Amr) and always go the
extra mile to meet deadlines and
support business challenges. Where
they have the bandwidth (which is
sadly rare) they are proactive with
contract renewals and improvements
to our engagement models.
Very proactive which has seen a
marked decline in our outstanding
debt profile over the past 12-
18months....excellent work.
44. High Performing Team – Customer Service
It’s all within our control to make
the difference!
adeccogroupuk.co.uk