Sanjay Kamrani is seeking a position that offers professional growth and allows him to utilize his analytical and communication skills. He has over 10 years of work experience, currently working as a Content Integrator at Accenture where he supports their Oracle team. Previously he has worked as a Customer Service Representative and Office Administrator. He is proficient in Microsoft Office, programming languages like C#, and web technologies like HTML.

1. Sanjay Kamrani
Mb:-9833782066
E-mail: sanjaykamrani@gmail.com
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Objective
Seeking a position to utilize my skills and abilities in an organization that offers
professional growth while being resourceful, innovative and flexible and to consistently
deliver quality performance. To use my analytical skills, ability to communicate ideas,
commitment to perform quality work in a stipulated period of time and relevant
experience to improve efficiency and be a highly innovative and successful employee.
Current Work Experience
Organization : Accenture
Duration : January 2012 till date
Designation : Content Integrator (Knowledge Management Senior Analyst)
Current Project - A.L.K.M.S (Accenture Learning Knowledge Management Services)
Started my career as an Analyst since January 2012 so have had the opportunity to
execute the tasks from basic level which included the below offerings from ALKMS
Web and Data Analytics
 Extracting the metrics reports for the sites to check the performance these
reports included Site Visits, Demographic information of the visitors, Knowledge
Digital Assets downloads etc.
 Analyzing the extracted data and presenting it by plotting Pivot tables and
Graphs on Monthly and quarterly basis
 Pull the metrics of various trainings/sessions using the tool and analyzing the end
user ratings/comments
Mailers and Communication
 Creating mailers/newsletters from scratch using MS FrontPage and have also
worked using SharePoint Designer 2010 tool to design such mailers.
 Worked on complex newsletters which used to be a monthly activity for few
domains
 Have had the opportunity to lead the team in absence of the Team Lead
 Created standard templates for commonly used communications
Later in March 2015 got promoted to next level Sr Content Analyst and got the
opportunity to work as a Content Integrator (CI) to work as a Specialist and cater the
Capability Development (CD) team to initiate the Knowledge Management on specific
Domain. Currently, I am aligned to Oracle Domain and I work with Oracle CD Team. I
support them in various activities listed below.
.
 Individual Contributor role wherein I handle 10 knowledge communities – each
with multiple stakeholders

2.  Acting as a mediator between client and service area teams by negotiation,
delegation and coordination
 Activities involve driving various campaigns to increase community collaboration
 Updating community portals regularly to ensure latest and relevant information is
easily accessible
 Creating standard / ad-hoc Metrics report and Dashboards to analyze community
performance
 Providing innovative suggestions to improve client value creation, eg: Automating
standard reports and processes, visual mock-ups for new pages
 Collaborating within team / organization for knowledge sharing and learning
 Help in increasing the awareness of KM to the aligned community of practice
using the collaborative tools such as stream, circle, blogs, Communications,
newsletters and Knowledge Repositories.
 Work on Postcard, newsletter and Company memos. (Build Content & Structure)
 Support CD Team from answering questions related to the key functionality of
the products, offerings, services etc. or identifying the appropriate team members
to handle client demonstrations.
 Share knowledge with the team in regards to industry, best practices and tools
helpful for knowledge management. Share key learning’s from meetings,
customer calls, CD calls, discussion forums, G4M with team members
 Attend team meeting/CI connects
 Won multiple spot awards and many client recognitions
Projects worked on:
 Sites Revamp - Involved in redesigning the pages for 7 Professional Community
sites.
 CAAG Updates - Which involved in checking the information for more than 200
online courses / trainings / sessions so that it is in Sync with the CAAG report
(report available for all online courses / trainings /sessions for Accenture across
all domains under Technology.
 Scrubbing - It involved replacing of the confidential information available on 60
PPT files with some generic terms so that these files could be used as
references.
 Keywords Update – Keywords are used to tag the knowledge assets which
needed to be reorganized this involved immense follow up and Co-Ordination
which was completed on date and successfully in August 2016.
Additional Roles performed:
 IT SPOC for almost 3 years
 Specialized in REL course creation offering (Co Ordination and Review)
 Provide REL (Rapid E Learning) training to the new joiners

3. Organization : Accenture
Duration : November 2008 – December 2011
Designation : Customer Contact Practitioner
Previous Project – ACCBS – Silverback
This was the first process with Accenture Joined in Nov 2008 and started as a customer
service representative to resolve the internet issues for US based customers/subscribers
of AT&T.
Later was given an Acting SME role which included below activities:
 Providing Process training to the New CSRs
 Post training helping them during the live calls
 Mentoring & Grooming New CSRs to meet & exceed Operational Requirements
 Conduct briefings and team meetings for team status updates & process updates
 Handle escalated customer enquiries / complaints
Past Work Experience
Intelenet Global Services PVT LTD.
Duration : July 2007 to October 2008
Location : Mahape, Business Millennium Park
Designation : CSA
Project – Trans Union Credit Bureau
 Took calls for US based Credit Bureau named Trans Union
 Opened disputes informed by the US based Consumers on their credit reports.
 Informed about the status on any existing disputes on the report if inquired by the
consumer.
Additional achievements in Intelenet
 Received best CSA of the month twice
 Provided Process Improvement ideas which were accepted, appreciated and
implemented by my Supervisors.
KAMDAR & KAMDAR ASOCIATES PVT. LTD.
Duration : January 2006 to May 2007
Location : Kazi Sayed Street, Masjid (W)
Designation : Office Admin
Project – Worked for 4 star Export house M/S CIPLA Pharmaceuticals
 Reviewing BRCs (Bank Reconciliation Certificates) from different banks for CIPLA
Pharma PVT. LTD.

4.  E Filing for different schemes like DEPB, Advance Import License, DES etc. on the DGFT
(Directorate General of Foreign Trade) site.
 Calculation of EFT fees for E Filing
 Getting the BRCs rectified and attested from the respective banks in case of any errors
Education
 B.Com. from Mumbai University passed March 2004
 HSC(Com) from Mumbai University passed Feb 2000
 S.S.C.from from Mumbai Board passed March 1998
Additional certification
 Diploma in Export Import Management from Welingkar Institute (Matunga)
Technical Proficiencies
Software (Programming Support)
 Microsoft Office 2007,2010
 Microsoft Office SharePoint, Microsoft SharePoint Designer, Microsoft FrontPage
 Programming Languages :C#HTML, XML
 Web Technologies : HTML
Personal Information
 Date of Birth: January 16, 1983
 Marital Status: Married
 Languages: English, Hindi, Marathi
 Passport No: F6997064
Issue on 01/03/2006 Expired on 28/02/2016S
Professional Strengths
 Comprehensive problem solving abilities.
 Excellent verbal and written communication skills.
 Ability to deal with people diplomatically
 Quick learning capability.
 Leading capacity.
 Customer focus

5.  Strives to maintain and improve standards of the compliance norms
 Meets deadlines, is on time, and utilizes time fully to achieve desired results
 Exhibits ability to contribute ideas, display commitment to team goals
 Possesses inner drive to take on higher responsibilities and to achieve
 Self- motivated, precise and dedicated.
 Ability to achieve short term and long term objectives.
 Possess good management and organizational skills.
 Ability to handle multiple tasks and work under pressure.
Hobbies
 Traveling
 Internet Searching, Using Social Networking sites
 Listening music
 Playing cricket, carom, chess
 Tracking in rainy season (forts ,waterfalls etc)
I do hereby declare that the particulars of information and facts stated herein above are
true, correct and complete to the best of my knowledge and belief.
Place: Mumbai Sanjay S Kamrani

6.  Strives to maintain and improve standards of the compliance norms
 Meets deadlines, is on time, and utilizes time fully to achieve desired results
 Exhibits ability to contribute ideas, display commitment to team goals
 Possesses inner drive to take on higher responsibilities and to achieve
 Self- motivated, precise and dedicated.
 Ability to achieve short term and long term objectives.
 Possess good management and organizational skills.
 Ability to handle multiple tasks and work under pressure.
Hobbies
 Traveling
 Internet Searching, Using Social Networking sites
 Listening music
 Playing cricket, carom, chess
 Tracking in rainy season (forts ,waterfalls etc)
I do hereby declare that the particulars of information and facts stated herein above are
true, correct and complete to the best of my knowledge and belief.
Place: Mumbai Sanjay S Kamrani