1. Curriculum Vitae
Lau Eng Sai Curriculum Vitae, (65) 9819 4168, eslau03@singnet.com.sg Page 1 of 3
EDUCATION & TRAINING PROFILE SUMMARY
 Master of Business and Technology (MBT) (1994 - 1995): The University of New South Wales, Australia
 Bachelor of Engineering (Electrical and Electronics Engineering (1987 - 1990): National University of
Singapore (2nd Class Honours Upper Division); major in Computer Engineering
 Diploma (Sales and Marketing) (1985 – 1987): Marketing Institute of Singapore
 Technician Diploma (Electronics & Communication Engineering) (1981 – 1984): Singapore Polytechnic
 Common Examination For House Agents (CEHA) Certificate (2010): Singapore Institute of Surveyors
and Valuers – trained in residential, industrial and commercial sectors
 Certified in Standard First-Aid (9-Oct 2011): Raffles Medical Group
PROFILE
An experienced and resourceful management professional with more than 15 years of experiences in project
management, business operation, new business set-up, and business calibration. Skills include strong
leadership and management skills, negotiation, business acumen, project management, interpersonal and
communication skills across various functional and business settings.
1. Associate Team Director PropNex Realty Pte Ltd Singapore 2012-present
2. Client Services Manager Computer Sciences Corporation Singapore 2011 - 2012
3. Marketing & Distribution Director Pristine Energy Pte Ltd Singapore 2007 - 2011
4. Senior Account Executive Computer Sciences Corporation Singapore 2005 - 2007
5. Head of Business Services CSA Automated Pte Ltd Singapore 1995 - 2005
KEY COMPETENCIES
Project Management
 Well verse in I.T. Service Management frameworks: identifying, planning, delivering and supporting
services to the business.
 Business take-over operations; business transition and migration; project implementation; infrastructure
and estate setups; and operational management in the Oil & Gas, Healthcare, Financial and Public
Service industries.
 Manage several concurrent projects albeit with different go-live dates and vertical industries.
 Manage Supplier / vendor partners.
 Formulate and revamp business processes to support new business systems and / or business
application deployments.
 Communicate and present to boards, top management, business units managers, stakeholders, staffs at
operating levels and external partners for project buy-in, updates, issues notifications and queries that
surfaced from time to time.
 Plan and execute change management for new systems, processes, change in business environment or
take-over of new operation by a new team.
 Documentation as-is/to-be processes, operating procedures and instructions.

2. Curriculum Vitae
Lau Eng Sai Curriculum Vitae, (65) 9819 4168, eslau03@singnet.com.sg Page 2 of 3
People Management
 Lead engineering and support teams to deliver outsource operations, data-centre management and
setup; services and support multiple outsource companies in Singapore and Asia Pacific regions.
 Manage people for projects and services delivery.
 Coach and manage managers, engineers, technicians, administrative staffs in various teams in out-
source projects to build highly productive teams.
 Lead project team to source overseas for new technology and businesses; to acquire new skills /
products / services; establish new local teams and partners; and educate / train and market the newly
acquired skills / products / services.
Stakeholder Management
 Working closely with stakeholders and managements in formulation of strategic plan, budgeting,
forecasting; setting operational and recruitment policies; and business focus and directions.
 Formulate Corporate Social Responsibilities (CSR) and solicitation of management participation.
 Present business operation, performance and updates to stakeholders.
 Assist stakeholders in risk identifications and mitigation.
 Provide business consultancy and advices to business unit owners on new business initiatives and
models.
CAREER HIGHLIGHTS
1. Associate Team Director PropNex Realty Pte Ltd Singapore 2012-present
Certified and trained in residential, commercial and industrial leasing and acquisition operations with the
Common Examination For House Agents (CEHA) and many other real estate certificates; and has a CEA
license to serve. Primary role include managing a team of real estate consultants in providing sales and
services in the acquisition and/or lease management of properties; provides real estate agency training,
guidance and advice to consultants, clients and developers on real estate legal matters. Manage and
maintain a network of property developers, contractors, builders, architects and designers for the efficient
support of my clients.
2. Client Services Manager Computer Sciences Corporation Singapore 2011 - 2012
Primary role was to take-over the daily operation from existing I.T. vendors and continue to support the client
without operational disruption during the transition. The roles included establish transition plan and
processes; recruitment of new operational team members; migrate of existing operations and functions to
new teams; update documentation; establish new communication protocols - town-hall meeting and
Corporate Social Responsibility processes; manage of newly established projects; manage of customer
expectations and relationship of suppliers; and expand and solicit new businesses from existing clients.
3. Marketing & Distribution Director Pristine Energy Pte Ltd Singapore 2007 – 2011
Primary role was to establish an infrastructure and processes to facilitate sales of the products and services.
The roles included setup organisation structure and processes; recruit and appoint distributors and dealers;
establish partnership processes; manage sales team; manage advertisements and internet marketing;
participation in seminar conferences; securing corporate and international clients; and dealing with local and
international vendors and suppliers.

3. Curriculum Vitae
Lau Eng Sai Curriculum Vitae, (65) 9819 4168, eslau03@singnet.com.sg Page 3 of 3
4. Senior Account Executive Computer Sciences Corporation Singapore 2005 – 2007
Primary role was to manage the daily I.T. operations of large outsource clients in Oil & Gas, Healthcare,
Finance and Public Service industries. The roles included infrastructure setups; I.T. consultancy, products
and services sales; and P&Ls responsibility. These included manage matrix-support teams in providing daily
and 24-by-7 operational support of data-centre, desk-top computers, enterprise servers, enterprise network,
storage and disaster recovery, application development and customisation, migration and relocation
consultancy projects.
 Successfully established and optimized new matrix support structure and lower the support overheads of
the outsource businesses. Exceeded sales target by 8% first year and 12% second year. Exceeded P&L
target of 4% first year and 9% second year.
5. Head of Business Services CSA Automated Pte Ltd Singapore 1995 - 2005
Primary role was to revitalise the Horizontal Business unit to achieve overall company-wide targeted sales
revenue. The roles included establish new business focus, new organisation structure and strategies; source
overseas for new technology products and services that aligned and integrated with existing businesses;
integrate products/services offerings; establish effective external partners and suppliers management;
equipped pre-sales teams with added knowledge and skills; participate in seminar conferences as specialist
speaker; and provide market espionage support to Vertical Businesses.
 Successfully introduced five products and services that contributed to about 40% of company-wide
overall sales revenue. Overall, sales revenue increased 150% year-on-year. Three of the five products
and services introduced achieved number one market share ranking in the industry.
Was re-assigned to take-over and re-structured I.T. services business to achieve targeted sales revenue.
The roles included re-align services business goals and objectives; increased services breadth and depth of
service offerings to better integrate with existing businesses; increased knowledge depth of pre-sales teams
through providing training offerings and strengthen pre-sales support; re-aligned partner and supplier
relationships and expectations; increased brand exposure and awareness through seminar participation as
specialist speakers.
 Re-structured services business and P&L improved by 12% year-on-year. Sales revenue consistently
achieved double digits growth with securing many new major contracts from schools, healthcare,
government and financial sectors.
COMMUNITY INTEREST HIGHLIGHTS
 A member of Residents’ Committee in Chua Chu Kang Constituency since 1990 and has been holding
various office bearer positions over the years – Auditor, Treasurer, Secretary, Chairman
 A member of Citizens’ Consultative Committee (CCC) in Chua Chu Kang Constituency.
 A member of Community Emergency and Engagement Committees (C2E) in Chua Chu Kang
Constituency
 An advisory member of Chua Chu Kang Town Council
 Received The Public Service Medal (PBM) by the President of Singapore on 49th National Day 2014