Genpact provides a suite of bundled consulting offering that can you transform your business using domain and process knowledge

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Genpact Consulting

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• One time non-repeatable work
• Lean and Six Sigma driven performance improvement
• Embedded at Client locations
• Short term (4-12 week) to Long term (2 year+)
• Project & Change Management
• Outcome/deliverable based
A MECHANISM FOR SUSTAINABLE REDESIGN OF ENTERPRISE PROCESSES FOR THE
BENEFIT OF OUR CLIENTS…
Key Characteristics
WHAT IS GENPACT CONSULTING?
Transformation Powered by a Continuum
of Process, Analytics and Technology
Smart
Processes
Measure,
benchmark,
design
Transform
towards
best-in-class
Runcost-
efficiently
Actionable
Decisions
Business
Intelligence
Analytical
enablement
Focused
Technology
Enterprise
applications
Governance/
controllership
Analytics
LEAN Six Sigma Philosophy + Process Expertise

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Enable Smart DecisionsSmart Processes
(SEPSM
) driving metrics choice
Continues Process Improvements
Operating Excellence Framework
Data driven insights
Deep industry and
process expertise
Process
Design
Bench-
marking
Driving
outcomes
Data
Mgmt.
Business
Insights
Intelligent
tech.
Enhanced Use of Big Data
Better Visibility Management
From Efficiency
From Tactical
Tangible financial impact e.g. cost arbitrage,
higher productivity
To Effectiveness
To Strategic
Material financial impact e.g. revenue growth,
cash flow, M&A enablement
…THROUGH A UNIQUE COMBINATION OF DOMAIN/ PROCESS KNOWLEDGE,
UNDERSTANDING OF PERFORMANCE DRIVERS AND PROCESS REENGINEERING
EXPERTISE

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OUR CONSULTING ENGINE DELIVERS SIGNIFICANT BUSINESS IMPACT
THROUGH FOUR TRACKS…
Streamline
Organization
Data & Risk
Management
Rationalize IT
 Identify and eliminate /
reduce waste early in
the process chain
 Improve productivity
and reduce costs
 Avoid duplication of
activities
 Minimize the number
of hand-over points
 Reduce variations
 Separate standard
from complex
activities
 Consolidation &
Shared Services
 Rationalize sourcing
and supply base
 Carve-outs &
outsourcing
Efficiency &
Productivity
Accountable &
Agile
 Use historic data to
create actionable MIS
structure & make
informed decisions
 Help the business
comply with the
regulatory
requirements –
Identify current gaps,
path to address them
& manage the
process
 Standardize
processes, creating
standardized IT
architectures,
eliminating IT legacy
to support straight
through processing
(STP)
Decision Making &
Control
Technology
Optimization
1 432Optimize
Operations
Tracks to Future

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Finance and
Accounting
Transformation
Services
Source to Pay
Order to Cash
Record to
Report
Tax &
Treasury
Post Merger
Integration
Support
Data Due
Diligence
Data
Cleansing
Data
Migration
Testing and
Finance
Reconciliation
Consolidate
Service
Centers
IT
Transformation
Services
ERP Lifecycle
Support
SOA Support
Data
Warehouse /
BI
Enterprise
Architecture
Technology
Diagnostics
Deployment
Services
Training
PMO
Set up
Staff Augmen -
tation
Project
Mentoring
Certification
Shared Service
Advisory
Support
Strategy,
Design &
Roadmap
Process
Diagnostics
Country /
Location
Analysis
Build &
Migrate
Support
Continuous
Improvement
Support
WE DRIVE LARGE SCALE TRANSFORMATION IN..

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Genpact Consulting
Service Offerings

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Enhanced
savings; Move
from a Cost
Center to Profit
Center
Innovation and
Continuous
Improvement as
a culture
Revenue
Enhancement and
Working Capital
Optimization
Reduced
Operational and
Financial Risk &
Cost of
Compliance by
Improved End
Customer
Satisfaction
Improved
Insights/ reduced
‘Time to
Decision’
WE HELP ORGANIZATIONS ACHIEVE BUSINESS OUTCOMES
Source: Genpact experience
Higher Progression Moderate Progression Low Progression

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OUR CONSULTING OFFERINGS ARE ‘BUNDLED’ UNDER KEY
PRODUCTIZED OFFERINGS ACROSS INDUSTRIES
Global Business Services (GBS)
Helping set-up and run
shared services centers
Integrated Process &
Technology Services (IPTS)
Ensuring investment
payback through process-
led IT Transformation
Master Data Management
Optimizing the future state
with robust Data &
Analysis Ecosystem
Contact Center Optimization
Creating “channel
agnostic” customer service
platforms
CFO Transformation Services
Improving cash flow
through end-to-end
optimization
Lean Six Sigma
LSS deployment, driving
projects and LSS Training
Risk Management
Advisory services to
address enterprise-level
risk

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WHY GENPACT

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WHY GENPACT – SIGMA C FRAMEWORK FOR BUILDING A PROCESS
EXCELLENCE ECOSYSTEM— “THE DIFFERENTIATOR”
We are “Operators” as well as “Consultants”
Pragmatic approach – Realistic vs
Theoretical
01
Domain expertise – Across BFS,
Insurance, Manufacturing, CPG,
Life Science, Healthcare
03
Training curricula – Extensive
customizable training content
05
Quality DNA – GE Lean Six Sigma
beta site, 610+ BB/MBB, 14,900+
GB, 42,000+ Lean-trained
employee base
02
Operationalization expertise:
Internally - Lived through the journey
across our 60,000+ employees
Externally – $ 3.4 B + business
impact delivered
04
Global presence – Presence in 18
countries …ability to scale and
deploy globally
06

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INDUSTRY RECOGNITION AND FRAMEWORKSIndustryrecognition
Gartner Magic Quadrant ranking:
 'Leader' for 6th consecutive year in F&A
BPO market, 2015
HfS Capability Blueprints:
 ‘Winners’ Circle’ in F&A BPO, 2015
Aecus Innovation Awards:
 Excellence and Innovation through
outsourcing, Genpact-UCB
partnership, 2015
NelsonHall NEAT rankings:
 ‘Leader’ in Mortgage and Loan BPO, 2015
 ‘Leader’ in property and casualty insurance
BPO, 2014
 ‘Leader’ in capital markets BPO, 2014
Everest Group PEAK Matrix rankings:
 ‘Leader’ in O2C, P2P and R2R BPO, 2015
 ‘Leader’ in Supply Chain BPO, 2014
 ‘Major Contender’ in procurement BPO,
2014
Ecosystem
frameworks

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LEAN DIGITALSM APPROACH DRIVES DIGITAL IMPACT
HARNESSING DESIGN THINKING AND LEAN PRINCIPLES
ADVANCED PROCESS-CENTRIC
DIGITAL TECHNOLOGY
Cloud/SaaS ∙ Mobility ∙ Dynamic workflows ∙ Advanced visualization ∙ Big data ∙
Robotic process automation ∙ Cognitive computing ∙ NLP ∙ Algorithmic processing ∙
Machine learning ∙ IoT ∙ Virtual data warehousing ∙ Autonomic computing ∙
Intelligence augmentation ∙ Digital security
DESIGN THINKING
Explore value through
end users’ eyes
Explore ∙ Empathize ∙ Diverge ∙ Experiment ∙
Fast iterations
LEAN DIGITALSM
LEAN
Align and deliver agilely
(build to adapt)
Design customer value creation end to end ∙
Tightly align interventions to “true north” outcomes
to reduce effort ∙ Fast iterations ∙ Build to adapt

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We reimagine your business
by extending digital’s power
all the way through middle and back office
where it can generate
growth, cost efficiency and business agility.
We architect the
Lean Digital SM
enterprise
c