This document contains a summary and skills profile for Diana Biksane. She has 6 months of experience providing client services for the Office of Citizenship and Migration Affairs and over 3 years of experience as a passenger service agent and ticket office agent for air Baltic. Her skills include proficiency with customer service, ticketing systems like Amadeus, and languages.

1. Firsa Sadovņikova 39-19,Rīga, LV-1003 (Latvia)
(+371) 27568583
diana.own@inbox.lv
DIĀNA BIKSĀNE
SUMMARYClient service with 6 month experience in The Office of Citizenship and Migration Affairs, Passenger
service agent with 1 year experience and air Baltic airport ticket office agent with 2 years’ experience.
Outstanding interpersonal communication skills; well respected by peers and supervisors. Highly
developed skills in oral and writing communications, multitasking, attention to details. Keen insights into
client’s perspectives, goals and target audiences. Proven organizational skills - able to manage multiple
projects and produce timely results; Displays a high level of confidentiality in all business matters.
Proficient with various software programs including: Microsoft office (word, excel, power point), Troya,
Amadeus, Altea, Afips, Astra system’s, Ticket and baggage tag printing equipment.
SKILLS &
ABILITIES
 Highly skilledin greeting and checking-in passengers
 In-depth knowledge of providing passengers with general travel information
 Familiar with Troya reservation system
 Customer focused and good attention to detail
 Able to give accurate and detailed information regarding flight schedules
 Demonstrated ability of verifying customer documents
 Able to comply with all security requirements
 Multi-tasking
 Excellent interpersonal and communication skills
 Ability to work under high pressure
 Growth-oriented and positive thinker
 Strong organizational and communication skills
 Amadeus ticketing and irregularity handling
EXPERIENCESALESPERSON AT HM RIMI
01/07/2012–31/12/2012
CLIENT SERVICE AT CITIZENSHIP AND MIGRATION AFFAIRS (PILSONĪBAS UN MIGRĀCIJAS LIETU PĀRVALDE)
01/01/2013–17/04/2013
 Passport and resident permit issuing
 Dealing with enquiries, listening to customers’ needs and acting upon them.
PASSENGER SERVICE AGENT AT NORTH HUB SERVICES (RIGA INTERNATIONAL AIRPORT)

2. Page 2
05/04/2013–13.10.2014
 Greeted and checked-in airline passengers
 Assisted passengers on arriving domestic and international flights
 Checked-in passenger baggage
 Rescheduled passengers with flight interruptions
 Documented all international departures
 Assisted unaccompanied minors (UMs)
 Assisted passengers with absent baggage
AS “AIR BALTIC CORPORATION” - Airport ticket office agent
13/10/2014 – current work place
 Passenger service
 Amadeus ticketing
 Irregularity situations handling
EDUCATIONMultimedia communication at RĪGAS STRADIŅA UNIVERSITĀTE (PART-TIME STUDY)
LANGUAGES