The document summarizes the progress and recommendations of the Geospatial Competency Centre (GCC) for the City of Toronto. It outlines the GCC's proposed business model, value proposition, and maturity path. The GCC aims to be the primary point of contact for geospatial services and data, better coordinate projects, integrate core data sets, and help treat geospatial data as mission critical.

1. Date: March 30, 2009 Geospatial Competency Centre Progress Review and Recommendations

2. Contents Completed Deliverables Mandate and Principles Business Problem Assessment (Problem Domain Target Business Vision Services (Service Model Profiles) Proposed Business Model Geospatial Governance Framework Proposed GCC Functional Organization GCC Value Proposition GCC Maturity Path

3. Guiding Principles Consolidate core geospatial infrastructure Establish GCC governance and management accountability and SLA/OLA to ensure effective services to City divisions CRM will be the primary point of contact to client divisions in facilitating geospatial service requests In collaboration with Technical Services division, GCC is the primary point of contact for city geospatial services Technical Services Division retains its divisional IT support A GCC model for the City of Toronto to market, deliver, and manage geospatial services

4. BTEP Background Business Transformation Enablement Program A Framework and Methodology Business focussed: Visions, Designs and Transformations Supports Government of Canada (GC) Federal Architecture Program (FAP) Inter-jurisdictional communication

5. Business Problem Assessment (Problem Domain) Clients don’t know who to go to for services Uncoordinated project planning for projects employing geospatial functionality Increased client pressure to integrate geospatial data with their mission critical databases Need to better manage resources, skill and development to address changes and increasing business demand Funding for core geospatial data set maintenance and collection is partially funded on revenue from charging for data Need to enable integration of all core geospatial data sets with the central repository Need to ensure groups responsible for core data maintenance (core geospatial data set list) are compliant with standards for currency and content Need to define corporate geo-application development vs. business (divisional) application development Need to better utilize existing geospatial tools and development environment Need for better access and maintenance of core geospatial data sets Need for coordinated policy development for managing the geospatial environment Lack of coordination to address increasing need for public access to public data (WEB 2.0) Need for Geospatial data to be treated as mission critical

6. Target Business Vision Effectively respond to city priorities through geospatial governance, planning and coordination Central administration of the core geospatial data Formalized geospatial user group representing the respective lines of business requirements for geospatial needs Corporate and business geospatial application development Corporate and division maintenance of spatial data sets A series of standard geographic datasets Data management responsibility (Governance) Suite of applications that leverage the geographic information A series of workflows that would transactionally maintain these datasets Stable organizational and political environment is needed Leaders and liaison working full time on collaborative efforts and partnering Dangermond, J. (2008). A vision for a national geographic information system. GeoFocus (Editorial). 8. 1-11 TARGET VISION Industry Vision

7. /ERP Proposed Geospatial Business Model – Framework as agreed December 2008

8. Technical Services Division Engineering Surveys Land & Property Surveys Data Integration Services Surveying Services Geospatial Governance Committee and Geospatial User Group Proposed Geospatial Governance Framework ITD Geospatial Competency Centre Geospatial Business Services Product Management Services Geospatial Content Management Application Integration Services Geospatial Planning and Policies Application Infrastructure Services Primary Point of Contact Mapping Services

9. Geospatial Services Model Technical Services Division Engineering Surveys Property Surveys Data Integration Services Surveying Services GCC Governance and Formalized Spatial User Group ITD Geospatial Competency Centre Geospatial Business Services Product Management Services Geospatial Content Management Application Integration Services Geospatial Planning and Policies Application Infrastructure Services Primary Point of Contact BECS BECS BECS BECS CRM SD&S PPM SP&A TIS City Divisions ITD Geospatial City Clients Water Applications Transportation Application ..Other..

10. Support Service (Manager) Spatial Application Services Lead(s) Application Integration Services Lead(s) Application development & sustainment Geospatial Infrastructure Integration with enterprise systems Reusable scalable tools development GIS Research and development Core Data Base Administration Core data integrity Data access Data security Project Director GCC GCC Governance Committee Proposed Functional GCC Transformational Organization Within Capital Project Client Facing Service (Manager) Geospatial Business Services Lead(s) Geospatial Content Management Lead(s) Primary point of contact/Bus Analysis Emergency services, Project Planning Interface with CRM Training Triage of requests Client Services GIS/Mapping Analysis Extraction Publishing Service Data conversion & scrubbing Product Research Data acquisition & maintenance Mapping Data Services Cataloguing Meta data entry Data Quality Assurance Business Case Review Service Management SLAs & OLAs Product Management Services Lead(s) Geospatial Planning, Architecture & Policies GCC Strategic Planning Policies & Architecture GIS User Group

11. GCC Value Proposition GCC is the recognized primary point of contact in the City of Toronto for geospatial services and data Provides strategic value in geospatial data access and deployment Better coordination of projects employing geospatial functions Integration capability of all core geospatial data sets with the central repository Compliance to standards for data currency of core data maintenance Clear delineation of corporate geo-application development vs. business (Divisional) application development Better utilize existing geospatial tools and development environment Clear accountability of core geospatial data sets access and maintenance In collaboration with Technical Services, SD&S Geospatial Managers will coordinate policy development for managing the geospatial environment Better access opportunities for addressing increasing need for public access to public data (WEB 2.0) Geospatial data will be treated as Mission Critical Better opportunities to integrate geospatial data with other mission critical databases

12. GCC Maturity Model Desired End State Clear Governance and SLA accountability Consolidated Core Geospatial Infrastructure Customer satisfaction metrics Effective marketing of geospatial services Clear OLA between ITD, City Divisions, and Technical Services Public access to city’s geospatial data Proposed State GCC is recognized as the Primary contact GCC develops standards in collaboration with Technical Services Mapping services assumed by GCC Surveying services assumed by TSD Better coordination for Geospatial projects and services to divisions GCC develops Geospatial corporate applications for City Divisions Effective Geospatial data sharing Geospatial data is corporate & mission critical data