The document discusses improving the grant research and application process at Piedmont Housing Alliance (PHA) using the Capability Maturity Model (CMM). Currently, PHA faces problems like management's time being diverted, missed opportunities, and a lack of organization. At CMM level 1, success depends on individual diligence. Level 2 introduces fundraising software but still risks poor time management. Level 3 standardizes the process to meet deadlines. Level 4 analyzes past performance to predict success. At level 5, the optimized process sees continuous improvement through a researcher role and clearly defined manager roles, using measurement and analysis to enhance future results.