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Happy Price Testing
Getting to the Holy Grail of Marketing




Rachit Dayal
Lead Consultant, Happy Marketer
rachit@happymarketer.com
http://twitter.com/rachitdayal




                                         Google Confidential and Proprietary   1
How much can you charge for your product?




The optimal price is the holy grail of
trading / sales / marketing / business

Even prehistoric man wondered how
many pails of grain he could get for that
goat he was trading away!



    Google Analytics Master Class 2010      2
Whatโ€™s the impact of price on profit?




   Google Analytics Master Class 2010   3
Current Methods of Price Testing

๏ƒปโ€ฏ Strategic โ€œGuessingโ€
    ๏ƒปโ€ฏ Not based in fact, mostly guesswork


๏ƒปโ€ฏ Customer Surveys
    ๏ƒปโ€ฏ Honestlyโ€™s a problem โ€“ they do different from what they say


๏ƒปโ€ฏ In-Store Tests
    ๏ƒปโ€ฏ Very expensive, could lead to backlash




๏ƒผโ€ฏ Online Price Testing
    ๏ƒผโ€ฏ Affordable, quick to implement
    ๏ƒผโ€ฏ Accurate data compared to other mediums




   Google Analytics Master Class 2010                                4
The Story of Genopal

72 hrs to Launch of New Product
โ€ขโ€ฏ Werenโ€™t sure how much to price
    ๏‚งโ€ฏ US$24.95 ?
    ๏‚งโ€ฏ US$29.95 ?
    ๏‚งโ€ฏ US$39.95 ?




   1. Home Page                          2. Buy Page                 3. Checkout
  Where all users start out             Where all come to read    Beginning of the Shopping
   and explore the site                  about pricing details   Cart & Confirmation Process




   Google Analytics Master Class 2010                                                          5
Vary only one thing โ€“ the price


  Buy It Now. Only $24.95



  Buy It Now. Only $29.95



  Buy It Now. Only $39.95




   Google Analytics Master Class 2010   6
The Price Testing Results โ€ฆ

             Items Sold                                   Revenue
                           100%                               100%
      100%                                         100%
                                        50%                          60%

           0%                                 5%     0%                    8%




             2X Sales at $24.95
             and 66% more revenue
   Google Analytics Master Class 2010                                           7
A Subsequent Marketing Test Told Us โ€ฆ




   Google Analytics Master Class 2010   8
Summary of Testing Results




โ€ขโ€ฏ   Home Page Headline
      ๏‚งโ€ฏ Best Headline led to performed 42% better than the original headline

โ€ขโ€ฏ   Home Page Image
      ๏‚งโ€ฏ Best Image led to performed 27% better than the original image



โ€ขโ€ฏ Overall Results
      ๏‚งโ€ฏ Conversion Rate went up from 2.6% to 3.8% (32% boost)
      ๏‚งโ€ฏ Price changed from 29.95 to 24.95 (led to 2X more sales)



     Google Analytics Master Class 2010                                         9
Summary โ€“ How To Price Test

1.โ€ฏ The Process
                                                                Buy It Now. Only $24.95

  ๏‚งโ€ฏ     Relied on Online Testing & Google
         Website Optimizer โ€“ faster than offline
                                                   Buy It Now. Only $29.95
  ๏‚งโ€ฏ     Show the price in very few places
  ๏‚งโ€ฏ     Vary only the price โ€“keep as many other
                                                                Buy It Now. Only $39.95
         things constant as possible



2.โ€ฏ The Result
  ๏‚งโ€ฏ     The data was probably not statistically




                                                    ๏ƒป๏ƒป
         significant โ€“ too little time
  ๏‚งโ€ฏ     Provided some preliminary market
         intelligence about price
  ๏‚งโ€ฏ     Gave us a good idea about what
         headlines and images appealed



   Google Analytics Master Class 2010                                                     10
Lessons about Getting Good Data

1.โ€ฏ Be Patient, confidence
    in results take time
    (wait for green bars)
                                         ๏ƒผ                            ๏ƒป
2.โ€ฏ Start with the most High
    Traffic Pages (home                          Home Page
                                                                 Call To
    page, ad landing pages)                       Message
                                                                 Action



3.โ€ฏ Focus on big things that             Price
    could really make a                                  Page
                                                        Format
    difference



    Google Analytics Master Class 2010                                     11
Thank You!
http://www.HappyMarketer.com/
Rachit@HappyMarketer.com
http://twitter.com/rachitdayal




                                 Google Confidential and Proprietary   12

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  • 1. Happy Price Testing Getting to the Holy Grail of Marketing Rachit Dayal Lead Consultant, Happy Marketer rachit@happymarketer.com http://twitter.com/rachitdayal Google Confidential and Proprietary 1
  • 2. How much can you charge for your product? The optimal price is the holy grail of trading / sales / marketing / business Even prehistoric man wondered how many pails of grain he could get for that goat he was trading away! Google Analytics Master Class 2010 2
  • 3. Whatโ€™s the impact of price on profit? Google Analytics Master Class 2010 3
  • 4. Current Methods of Price Testing ๏ƒปโ€ฏ Strategic โ€œGuessingโ€ ๏ƒปโ€ฏ Not based in fact, mostly guesswork ๏ƒปโ€ฏ Customer Surveys ๏ƒปโ€ฏ Honestlyโ€™s a problem โ€“ they do different from what they say ๏ƒปโ€ฏ In-Store Tests ๏ƒปโ€ฏ Very expensive, could lead to backlash ๏ƒผโ€ฏ Online Price Testing ๏ƒผโ€ฏ Affordable, quick to implement ๏ƒผโ€ฏ Accurate data compared to other mediums Google Analytics Master Class 2010 4
  • 5. The Story of Genopal 72 hrs to Launch of New Product โ€ขโ€ฏ Werenโ€™t sure how much to price ๏‚งโ€ฏ US$24.95 ? ๏‚งโ€ฏ US$29.95 ? ๏‚งโ€ฏ US$39.95 ? 1. Home Page 2. Buy Page 3. Checkout Where all users start out Where all come to read Beginning of the Shopping and explore the site about pricing details Cart & Confirmation Process Google Analytics Master Class 2010 5
  • 6. Vary only one thing โ€“ the price Buy It Now. Only $24.95 Buy It Now. Only $29.95 Buy It Now. Only $39.95 Google Analytics Master Class 2010 6
  • 7. The Price Testing Results โ€ฆ Items Sold Revenue 100% 100% 100% 100% 50% 60% 0% 5% 0% 8% 2X Sales at $24.95 and 66% more revenue Google Analytics Master Class 2010 7
  • 8. A Subsequent Marketing Test Told Us โ€ฆ Google Analytics Master Class 2010 8
  • 9. Summary of Testing Results โ€ขโ€ฏ Home Page Headline ๏‚งโ€ฏ Best Headline led to performed 42% better than the original headline โ€ขโ€ฏ Home Page Image ๏‚งโ€ฏ Best Image led to performed 27% better than the original image โ€ขโ€ฏ Overall Results ๏‚งโ€ฏ Conversion Rate went up from 2.6% to 3.8% (32% boost) ๏‚งโ€ฏ Price changed from 29.95 to 24.95 (led to 2X more sales) Google Analytics Master Class 2010 9
  • 10. Summary โ€“ How To Price Test 1.โ€ฏ The Process Buy It Now. Only $24.95 ๏‚งโ€ฏ Relied on Online Testing & Google Website Optimizer โ€“ faster than offline Buy It Now. Only $29.95 ๏‚งโ€ฏ Show the price in very few places ๏‚งโ€ฏ Vary only the price โ€“keep as many other Buy It Now. Only $39.95 things constant as possible 2.โ€ฏ The Result ๏‚งโ€ฏ The data was probably not statistically ๏ƒป๏ƒป significant โ€“ too little time ๏‚งโ€ฏ Provided some preliminary market intelligence about price ๏‚งโ€ฏ Gave us a good idea about what headlines and images appealed Google Analytics Master Class 2010 10
  • 11. Lessons about Getting Good Data 1.โ€ฏ Be Patient, confidence in results take time (wait for green bars) ๏ƒผ ๏ƒป 2.โ€ฏ Start with the most High Traffic Pages (home Home Page Call To page, ad landing pages) Message Action 3.โ€ฏ Focus on big things that Price could really make a Page Format difference Google Analytics Master Class 2010 11