I. Clearhead was acquired by Accenture Interactive on July 12, 2017. The document discusses Matty Wishnow, CEO of Clearhead, and his experience optimizing and personalizing customer experiences over 300,000 hours from CRO to full-stack optimization. II. It discusses the challenges of experience optimization and why more experiments sometimes do not lead to better results. It also discusses how conversion optimization differs from experience optimization. III. The document presents frameworks and approaches for solving problems through experiments, including Problem Solution Mapping and mapping the full customer experience across stages and channels to increase optimization success.