CitizenScape was a project that aimed to use web 2.0 tools to create online civic spaces and increase citizen participation in democracy. It involved several partner organizations in the UK and Europe. An interim review found that the community ambassador approach worked in principle but needed better incentives. While some local consultations saw increased engagement, the topic chosen was expert-focused and did not facilitate broader discussion. Ongoing work includes a virtual town hall pilot with 5 UK councils to build permanent civic spaces and measure impacts on democratic activity.