1. OpenCity CRM
Future for small cities
Taras Borosovskyy
Warsaw, 18 october 2012
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2. About me:
Taras Borosovskyy
 Background in Finance and Audit in Technological University in
Zhitomir, Ukraine
 More than 10 years experience of working in government and
commercial companies in Ukraine
 Highly develop user of CRM systems like 1C, OpenCRM, CIviCRM
 Vice-president of non-government organization of developers for
open society “Union “Uniteck”
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3. What is a OpenCityCRM?
 Spoting a problem
 75 % of cities are small in Ukraine are in disrepair, funds for the operation of municipal
infrastructure lacks or they are not used efficiently. Instead, residents do not know
what the planned funds, buildings, roads and other facilities will repair many of these
needs include funds. And most importantly they have no possibilities to determine
which are urgently for them, can’t participate in the implementation and using their
skills to save their own money and less spending budget.
 An idea of solving
 Using open sourced e-government system, which can help residents to better find
and use resources for improvement, construction and repair city’s infrastructure
 Putting into practice
 Employing existing open source technolog(ies)
 Using own skills and/or collaborating with others
 Mainstream product/service innovation
 Long life of system.
 Gives cities free open system and teaching for using it
 Signing a contracts with cities halls for the develop new services of system
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4. Why problems of small cities is so important?
 In small cities live 6,4 millions of citizens and 95 % of this cities are also the district
center , from which depends life of all 100 % rural population in the villages of
Ukraine
 The most closed for citizens are local government because they haven’t enough
funds and good specialists for giving open city information and data
 In small cities there are big amount of corruption because of close family ties of
chiefs on main regional departments and administrations
 Local media depends from local government subvention and put their position. In
many small cities newspapers are dying
 For this few years internet is highly develop in small cities. For people it became a
part of their life and best way to receive an information
 Local budgets are very small and ineffective. Because of Budget Law of Ukraine all
local budgets highly depends from central and oblast funding.
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5. Reality of small cities information
and service openness
 Local sites publishing only information,
without chance of people to change
something in cities life
 Most of sites don’t have a function of
giving public ask for free information or an
official document of city hall
 Sites are made in different platforms and
using many old tapes of sites data and very
often not showing in modern internet
explorers
 For people its very hard to find even that
information which post in local sites
 Sites haven’t a function of receiving call-
back from people
 Local sites are very far from that problems
which ugly need to be solved according to
peoples opinion
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6. Base open-source resourses
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7. Phases of realisation OpenCity CRM
Phase1. Identification of stakeholders and
communicate with others
Phase2. Creation of components of OpenCity
CRM
Phase3. Putting main goals
Phase4. Results for using OpenCity CRM
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8. Whats are stakeholders?
• City Administration and Departments
• Residents and guests of cities
• Regional rural population
• NGO and private donors (also commercial granters)
• Investors
• International organizations
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9. OpenCity CRM components:
• Government structure
• Instruments for Private use
• Instruments for NGO, media etc
• Organization and Institution Framework
• Regulator and Legislative Framework
• Utilities and Human resources Conditions
• Budget Plans and Conditions
• Technological Infrastructure
• Data resources and city information
• Openness and hide information and data
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10. Putting main goals
• Direct public engagement for better local authorities
• In-situ reporting of public issues and ideas
• Crowd-sourced solution generation
• Mostly ‘online’ (increasingly ‘mobile’) but ‘offline’ can be valuable
too
• Visualisation of most public data sets and documents
• To trigger behaviour change and develop civil society in local areas
• To assist in solution generation
• Or just in better understanding the problem for local government
• More collaborative
• E.g. using own local human and material resourses
• Voluntary, personal/group interest, active online data contribution
• Related terms include user-generated content, volunteered data
etc
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11. Results for using OpenCity CRM
 One-stop platform for advice and funding local society initiatives
 Free access to enable real-time data
 Open-source model - can be using and enriched by any local city halls or by
independent software developers.
 Stop re-inventing the wheel – government don’t duplicate information
 Create/support networks of local groups (depends from kind of problem and area)
to support peer-to-peer communication
 Gives information and "voice" for every person
 Free publicity: popular topics, competitions/awards for local groups, results after
proposals
 Connecting the ideas from people and possibilities for realization
 Close connections to the users to generate and to test proposals
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12. Thank you
taras_z@ukr.net
www.uneedit.org.ua
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