Given the size and import of the public sector across Africa's economies, it is clear that market-driven transformation however desirable, will be constrained by public sector alienated from and distrustful of technology. As a consequence, our countries fail to leverage the exponential value of a wholesale embrace of technology as an enabler, multiplier and accelerator of national development.

1. e-government: Fundamentals, Challenges & Strategies for
Federal, State and Local Government Operations
TECHNOLOGY IN GOVERNMENT SUMMIT 2017
2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu
1

2. Connected Everywhere
2 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu

3. Understanding Where We Are
Locally, we are grappling with The Divide as access to the Cloud becomes the new measure of socio-
economic possibilities and the gateway to The Cloud Economy represents the proportion of the GDP that
relates to socio-economic groupings that are wired i.e. connected to the internet. With the previous
undersea cable maps in mind, the economy will shift increasingly towards cloud-based interactions
2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu
3

4.  The data shows an
unparalleled adoption of
Internet technologies by
Nigerians which is
arguably not matched by
the Government utilisation
of ICT.
 The pivotal question is
why and then what can be
done bout this.

5. Understanding the New Normal
 The drivers of the New Normal are:
 Convergence: everything than can be digital, will be
 Ubiquity: the so-called Internet of Things (IoT) is here
 Omniscient: the Big Data and Deep Analytics
 Elastic : from Atoms to a Universe
 Infinite : no limits to computing power and capacity
 Speed: the ‘now-now’ expectation
 Diversity: dissolving barriers, evolving ecosystems
 Personalisation: me, myself and I
 Fragmentation: socio-economic relations based on re-combining swarms
 Free: the real cost of every transaction
 Fragility: the quality of things that are vulnerable to volatility.
 Open: no walls, no borders, no boundaries?
2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu
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6. e-Government: Concept vs Practice
6 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu

7.  The world is a-buzz with the reality
of the transformative role of ICT in
society:
 contributing to social
cohesion by integrating
rural communities into
national life;
 expanding the
opportunities for economic
and social participation by
peoples of all ages and
backgrounds;
 providing a capacity to
aggregate, develop and
deploy information to
obtain ‘information
superiority’ as a means to
gain competitive
advantage as countries
and organisations;
e-Governance: Conceptual Overview
ICT
National &
Personal
Wealth
Entrepreneu
rship & Int’l
Competitive
ness
Infotainment
, Social
Cohesion &
Cultural
Richness
National
Security &
Defense
Education,
Health &
Demographi
c Change
Science &
Innovation

8.  The world is a-buzz with the
reality of the transformative role
of ICT in society:
 improving the efficiency and
productivity of businesses;
 underpinning future business
opportunities by enabling
innovation;
 fuelling the growth of businesses
developing and producing ICT
products and services in
response to the expanding role of
ICT across the economy and
society;
 increasing the efficiency and
reach of government service
delivery while decreasing the
costs to business and citizens in
interacting with government
agencies;
e-Governance: Conceptual Overview
ICT
National &
Personal
Wealth
Entrepreneu
rship & Int’l
Competitive
ness
Infotainment
, Social
Cohesion &
Cultural
Richness
National
Security &
Defense
Education,
Health &
Demographi
c Change
Science &
Innovation

9.  Modern e-government demands joined-up information, communication
and technology (ICT) systems. The necessary result is interoperable
systems working in a seamless and coherent way across the public
sector to provide better efficiency and services tailored to the needs of
citizens and businesses at a lower cost.
 In execution, electronic service delivery offers significant opportunities
to meet the needs of citizens by improving access to and interaction
between government, citizens and businesses in an inclusive and
integrated manner. However, a number of issues must be solved in
order to deliver a successful and valuable offering that people will be
prepared to trust and use. Key issues include:
2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu
9

10.  Putting the citizen at the centre of service delivery — Ensuring that the services
offered are of the type and in the context that citizens and businesses (i.e. the
'customer') want them. This requires greater flexibility in the provision and support of
service delivery goals that are increasingly being expected by the public.
 Building a reliable and agile infrastructure — The core building blocks of e-
government must be provided to enable the efficient launching and presentation of
services. This necessarily focuses on 'infrastructure' services focused on security,
reliability and cost minimization for delivering e-government services.
 Reaching the customer — With the infrastructure in place and government delivering
joined up, customer focused services the audience for these offerings must be reached
and encouraged to use them. Multiple delivery channels across both the public and
private sector will ensure the widest possible take up of services offered.
 e-Government in the UK: XML-enabled, joined-up and citizen-centric, David Rowe, Microsoft
Ltd Ibid. P.4
2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu
10

11.  Globally, countries like Finland,
Malaysia or Singapore that
achieve over 90% of government
services online by 2004, have
accelerated into the 21st century
 “As Australia moves into the 21st
century its wealth, international
competitiveness, national
security, social cohesion and
cultural richness will be
significantly influenced by its
ability to develop and exploit
intellectual capital and to harness
the power of information and
communication technology (ICT).”
Those Who Use IT, Grow IT
11

12.  Giddens’ structuration theory:
 ‘rules and resources recursively
implicated in social reproduction;
institutionalized features of social
systems have structural properties
in the sense that relationships are
stabilized across time and space’
(1984, p.
xxx1).
 Recognises the complexity of the
interactions between citizens,
organizations, the government and
other industry sectors, and the
national and international context.
It also allows for the reflexivity of
these interactions.
e-Governance: Conceptual Overview
2/15/2018a presentation at the 2017 NITPC Summit12
International
Environment
National
Environment
Government
Sector
Organisation
s/Citizens

13. Government
to
Constituent
(G2C)
Government
to
Employee
(G2E)
Government
to
Government
(G2G)
Government
to
Business
(G2B)
 Government has stakeholders that e-
Government initiatives must address
 Each stakeholder community has expectations, needs
and benefits to be derived from the Government
 Individuals- persons, organizations, institutions – have
overlapping stakes across the four domains
 In implementing eGovt, the “greatest need, highest
impact” principle provides a guide
e-Governance: Conceptual Overview
2/15/2018a presentation at the 2017 NITPC Summit13

14. e-Governance: Conceptual Overview
 e–Governance can transform
 Citizen Service
 Citizen Empowerment through access to information
 Promote Transparency
 Simplify Processes and Improve Performance of Government
 In recent years, e-governance has proved itself to be the new path to
improvement and success for the public sectors of both developed and
developing countries (Dada 2006).

15. e-Governance: Conceptual Overview
 Key issues include:
 Ensuring that the services offered are of the type and in the context that citizens and
businesses (i.e. the 'customer') want them.
 The core building blocks of e-government must focus on 'infrastructure' services focused on
security, reliability and cost minimization
 With the infrastructure in place and a focus on customer needs, the new channels must be
integrated with the old and people encouraged to use them.
 Information Technology ( software + hardware + communications) = the potential for more
efficient, effective, integrated and interactive delivery of government services
 Technologies seek to resolve “pain points” – internal and external.
2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu
15

16.  In practice, IT can enable the
 provision of prompt and
transparent information
online,
 creation of visual or analytic
tools that simplify complex
information,
 allows budget monitoring,
 promote project tracking,
 encourages public
accountability, ensuring
transparency, decreasing
corruption and developing a
sense of citizen ownership
over government spending
priorities.
e-Governance: Conceptual Overview
ENHANCED INTERNAL COLLABORATION, KNOWLEDGE AND PERFORMANCE

17. Technology in Governance: Pain Points
2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu
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18. Practical e-Govt: Exemplars

19. Practical e-Govt: Exemplars
 The Federal Ministry of Health has implemented an
Enterprise Project management (EPM) portal
system
 a flexible end-to-end platform, which enables the entire
ministry track, manage and report on its numerous
projects across the country thus helping the ministry gain
visibility and control across all work, enhancing decision
making, improving alignment with business strategy and
ministry goals, maximizing resource utilization, and
ensuring Transparency.

20. The Federal Ministry of
Health has
implemented an
Enterprise Project
management (EPM)
portal system
2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu
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21. 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu
21

22. Practical e-Govt: Exemplars
2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu
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23. Technology in Governance: Exemplars
X
2019
2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu
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24. Technology in Governance: Exemplars
2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu
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25.  Current initiatives include:
Technology in Governance: Exemplars
2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu
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26. Technology in Governance: Exemplars
 Other initiatives in collaboration with the private sector include:
 E-Agriculture:
Today in Nigeria, farmers receive subsidies on fertilizers and seeds directly through a
mobile-phone-based system in the form of electronic vouchers called Growth
Empowerment Scheme (GES).19 In another form of e-Agriculture, the Trade Net Africa
initiative diffuses market information via mobile phones.20 Programs tackling food security
issues are in high demand.
 e-Health
Another growing use of ICT in Nigeria is in the Health department. The program My
Question, My
Answer, launched in 2007, is an HIV counseling and education service that allows
individuals to ask
AIDS‐related questions by sending a free SMS to a short code, calling a toll‐free phone
number or
via email21. The presence of such initiatives in Nigeria makes it an ideal market for similar
programs
tackling other health issues. Another investment opportunity requiring the adoption of ICT
solutions in health, is the Mobile Authentication Service (MAS) for the verification of drug
authenticity

2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu
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27. Conclusion
27 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu

28. Conclusion
 From Denizen to Citizen to Netizen…
 The impact of technology is irreversible and pervasive – the citizens are
changing faster than the public sector that hopes to manage and facilitate a
strong, healthy and growing society
 Those Who Use IT, Grow IT
 Public sector is the biggest driver of technology adoption in any country and
when it drags, the entire system stalls
 From Never to Whatever…
 Government has been the second and slowest adopter in economy but has the
greatest potential benefit for governance and economic acceleration
28

29. Conclusion
 From Ruler to Arbiter to Partner…
 The role of the public sector is changed by the technology that animates and
enables economic production and social interactions. In a digital economy , the
citizen is a partner in all domains of governance not a passenger
 From Switchboard to Boardroom
 Public sector IT pros has a critical role in mving from an observer or a tactical
role to the strategic in the key challenge of ideating, guiding, deploying and
sustainably growing technology in the national economy
29

30. I consulted….
30
 My prediction for 2015 was that it would be the year when the
inevitability of the Digital Economy would get to all of you.
 Everyone wants to be always-on, always-connected, and always-
communicating.
 They want work to be a meaningful part of life...and that means work will
always be there. What's making this possible? The cloud.
 Cloud computing have led to applications being hosted on the cloud,
able to be accessed from any web browser or quickly installed and
used on-demand.
 On vacation, and need to check your online accounting program? Pop into an
internet café and start crunching numbers.
2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu

31. I consulted….
31
 Cloud storage has also enabled everyone, from the enterprise to the
individual, to store anything and everything online. As the Dropbox
saying goes: "Sync is the new save."
 Work e-mail comes in while you're on the bus, asking for a copy of that file? No
problem. Fire up your phone, navigate to the file, copy the link, and send it to
the requestor.
 With data and services accessible from anywhere, it makes sense that
enterprise applications have gone mobile, allowing the user to stay
productive even if all they have is their smartphone.
2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu

32.  It is clear that there is a greater to need to
understand the challenges in making the
obvious happen. The Technology,
Organization and Environment (TOE) model
developed by Oliveira & Martins, (2011)
emphasizes internal and external
characteristics of organization as drivers for
organizations adoption of technology. It
includes environment context that presents
both constraints and opportunities to
organizations in implementation of
technology.
 The model suggests:
 Organization factors such as; formal and
informal linking structures and communication
processes within the organization determine
readiness to adopt technology.
 Environment factors like technology support
infrastructures and government regulations will
determines the speed of technology uptake by
organization. Further, technology availability
and cost will have effects on the way
technology is implemented by organizations as
shown by figure 1.
I consulted….
32 2/15/2018a presentation at the 2017 NITPC Summit

33.  In line with the TOE, we
would need to see a clear
application of the analytical
model to specific
recommendations and/or
projects with the determinant
criteria highlighted in such a
manner as to allow effective
selection and implementation
of projects. Project failure
rates often quoted at 70% do
the most damage to our
aspirations for technology
adoption in the public sector.
I consulted….
2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu
33

34. I consulted….
34
 Having said noted the foregoing…four things that we must do:
1) Bring Down the Cloud! It is indisputable that over 70% of the traffic required to
drive ICT usage in any country is local. Looking at the current value chain, every
connection to the internet out of Nigeria is effectively capital flight.
2) Go Agile! The pace of change is so rapid and pervasive that the current
methodology for ideating and implementing technology solutions is completely
overwhelming the public sector
3) Build Community! The siloes in the public sector must be broken down to allow the
free flow of information, processes, technologies and competencies in ICT in a
‘Whole of Government’ approach. In particular, the oxen need to stand back to back
to hold off the non-professionals who threaten the sector with mediocrity and
incompetence
4) Grow Budgets! Despite the capital outlay, technology is the ONLY accelerator and
multiplier in the economic equation. Spending in the sector will create
disproportionate and exponential growth as has already been shown
2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu

35. Conclusion
At every crossway on the road that leads to the future, each progressive spirit is
opposed by a thousand men appointed to guard the past. _Maurice
Maeterlinck
2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu
35

36. We will either be the change,
or the change will be us.
Thank You.
2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu
36

37. Q&A
37 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu

38. About InfoGraphics
• InfoGraphics is indisputably Nigeria’s leading provider of Microsoft messaging and collaboration solutions
with successful implementations in over 12 government agencies and ministries including pioneering e-
government projects with the Federal Capital Territory (web and intranet portals, pilot online services include
a transactional billing system), the Central Bank of Nigeria (intranet portals and custom web applications),
the FGN Government-wide Messaging and Collaboration Intranet Pilot, and the Federal Ministry of
Information and National Orientation ( Nigeria Direct - the national portal), amongst others
• InfoGraphics also currently has deployed the largest single implementation of Microsoft Exchange and
SharePoint in West Africa with the deployment of the HMC 4.5 for Galaxy Backbone Plc. designed to service
over 250,000 users
• Others include: Central Bank of Nigeria
 MTN Nigeria
 United Bank for Africa
 Nigeria Breweries Plc
 Microsoft/Federal Government of Nigeria
 NLNG Commercial Unit Portal
 NNPC/PPMC
 BAT Nigeria
 First Bank of Nigeria PLC
 Nigerian National Petroleum Corporation (NNPC)
 Fidelity Bank PLC
 MTN Nigeria
 Union Bank Of Nigeria PLC
 Federal Ministry of Information and Communication
 Intercontinental Bank PLC
 AfriBank PLC
 Federal Capital territory Administration
 EU/EMCAP Integrated and Financial Management
Information System (IFEMIS)
 News Agency of Nigeria NAN
 Galaxy Backbone
 Access Bank
 Oando Plc
 Diamond Bank
38 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu

39. 39

40. http://www.infographicsnigeria.com
Twitter: @InfoGraphicsNG
Chinenye Mba-Uzoukwu | Managing Director/Chief Executive Officer
Lagos Office: 8 Oduduwa Way, GRA Ikeja, Lagos.
Abuja Office: House 2, 15a Blantyre Street, Wuse 2, Abuja.
Tel: 08033005005, 794-2055, 794-2066
email: chinenye@infographicsnigeria.com
Technology for Knowledge Management & Learning Systems | Business Infrastructure |Customer
Engagement | Enterprise Application Integration
40 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba-
Uzoukwu