From ECM Enterprise Content Management to EIM Enterprise Information Management | Presentation at the Fujitsu Imaging Channel Partner Conference Marrakech 2009 | Dr. Ulrich kampffmeyer | PROJECT CONSULT | February 12th, 2009 | handout version - animation removed | Powerpoint PPS version http://www.project-consult.net/Files/20090212_ECM_to_EIM_Fujitsu_Marrakech_Kff_Show_3.pps

1. From Enterprise Content Management to Enterprise Information Management Dr. Ulrich Kampffmeyer FUJITSU Channel Partner Conference Marrakech, February 12, 2009 P R O J E C T C O N S U L T Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Edited handout version – animation dissolved Animated PPS version: www.PROJECT-CONSULT.net/files/20090212_ECM_to_EIM_Fujitsu_Marrakech_3_Kff_Show.pps

3. Welcome to the digital world 0100101010 0111100011 1010101011 1010001110 1000111010 Content is king!

4. INFORMATION OVERFLOW We suffer from information overflow, and must laboriously search out the valuable, important information. The systematic management of exponentially growing information volumes is ever more important.

5. THE C ONTENT “ BIG BANG“ 40,000 BC Cave painting tools 105 Paper 3500 BC Writing 1947 Tran-sistor 1950 Computer Late 1960s Internet 1870 Electricity, telephone 1450 Printing 1993 The Web 2004 36 B l n 2003 24 B l n 2002 12 B l n 2001 6 Bln 2000 3 Bln 2005 52 B l n Gigabytes GigaByte TeraByte PetaByte ExaByte

6. THE C ONTENT “ BIG BANG“ 40,000 BC Cave painting tools 105 Paper 3500 BC Writing 1947 Tran-sistor 1950 Computer Late 1960s Internet 1870 Electricity, telephone 1450 Printing 1993 The Web 2004 36 B l n 2003 24 B l n 2002 12 B l n 2001 6 Bln 2000 3 Bln 2005 52 B l n Gigabytes Every year be produce three times the amount of information than the year before.

7. THE C ONTENT “ BIG BANG“ Unstructured information and data grow at different rates 78% average growth Fixed, unstructured data Dynamic, structured data Storage Demand Petabytes Stored information volume grows by 30% per year Over 90% of all records are generated electronically Over 85% of all information used is in unstructured documents Over 600 billion emails are sent each year About 65% of all infomation consists of relevant records that must be retained 95% of all records could be destroyed

8. THE C ONTENT “ BIG BANG“ Unstructured information and data grow at different rates Email, videos, audio, scanned documents, multi media objects and other unstructured information generates the majority of data. 78% average growth Fixed, unstructured data Dynamic, structured data Storage Demand Petabytes Stored information volume grows by 30% per year Over 90% of all records are generated electronically Over 85% of all information used is in unstructured documents Over 600 billion emails are sent each year About 65% of all infomation consists of relevant records that must be retained 95% of all records could be destroyed

9. THE C ONTENT “ BIG BANG“ Unstructured information and data grow at different rates Email, videos, audio, scanned documents, multi media objects and other unstructured information generates the majority of data Drowned by information, we are searching for knowledge. 78% average growth Fixed, unstructured data Dynamic, structured data Storage Demand Petabytes Stored information volume grows by 30% per year Over 90% of all records are generated electronically Over 85% of all information used is in unstructured documents Over 600 billion emails are sent each year About 65% of all infomation consists of relevant records that must be retained 95% of all records could be destroyed

10. C HARACTERS, DATA, INFORMATION, KNOWLEDGE THE PYRAMID Relationships between the levels of the definition hierarchy Mechanisms of the currency market Conversion rate € 1 = US$ 1.30 1.30 1, 0, 3 and . Linkage Syntax Characters Data Information Knowledge Examples Contexts Context Character set

11. C HARACTERS, DATA, INFORMATION, KNOWLEDGE IT IS ONLY INFORMATION Records Documents Media Assets C ontent Characters Data Information Knowledge

13. Enterprise C ontent Management Pre-condition for effective information management

14. DEFINITION & C ONCEPTS

15. AIIM International, 2003 ECM: C LAIM Unstructured Content Data Business Processes STORE MANAGE DELIVER PRESERVE CAPTURE

18. STRATEGY & VISION not a single product! Enterprise C ontent Management is a Strategy or Vision ,

19. ENTERPRISE C ONTENT MANAGEMENT – INFRASTRUCTURE ERP Web Content Management Doc Mgmt Imaging Domino Exchange RDMS File System Workflow Collaboration Data Warehousing Mining EAI E-Business AP/AR RM/A CRM HRM Enterprise Enterprise Applications Applications Enterprise Enterprise Content Content Management Management Infrastructure Infrastructure Integration Integration

20. ECM C ONCEPT #1 ERP Web Content Management Doc Mgmt Imaging Domino Exchange RDMS File System Workflow Collaboration Data Warehousing Mining EAI E-Business AP/AR RM/A CRM HRM Middleware Enterprise Enterprise Applications Applications Enterprise Enterprise Content Content Management Management Infrastructure Infrastructure Integration Integration

21. ECM C ONCEPT #2 ERP Web Content Management Doc Mgmt Imaging Domino Exchange RDMS File System Workflow Collaboration Data Warehousing Mining EAI E-Business AP/AR RM/A CRM HRM Independent services for all applications Enterprise Enterprise Applications Applications Enterprise Enterprise Content Content Management Management Infrastructure Infrastructure Integration Integration

22. ECM C ONCEPT #3 ERP Web Content Management Doc Mgmt Imaging Domino Exchange RDMS File System Workflow Collaboration Data Warehousing Mining EAI E-Business AP/AR RM/A CRM HRM Uniform, federated enterprise repository for all types of information Enterprise Enterprise Applications Applications Enterprise Enterprise Content Content Management Management Infrastructure Infrastructure Integration Integration

23. ECM C OMPONENTS

24. AIIM MODEL FOR ECM ENTERPRISE C ONTENT MANAGEMENT CAPTURE PRESERVE DELIVER STORE MANAGE STORE WCM RM WF/BPM DM Collab

32. MANAGE WCM RM WF/ BPM DM Collab

38. STORE Repositories Library Services Technologies

42. STORE Repositories Library Services Technologies ILM Information Lifecycle Management

44. PRESERVE Long-Term Archiving implies C ontinuous Migration

48. DELIVER DISTRIBUTION

49. The ‘ C ’ in ECM Market drivers for enterprise content management Let‘s talk about ECM trends …

51. C ollaboration & 2.0

56. Governance, Risk Management & C ompliance

59. GRC GOVERNANCE, C OMPLIANCE & RISK MANAGEMENT GRC brings together the disciplines of C orporate Governance, Risk Management and Compliance as a c onsistent procedure model. Governance Compliance Risk Management

60. C omplexity, C onvergence & C omponent Architectures

66. C ontinuity, C ontrol & C onservation

70. C ONVERGENCE CONVERGENCE WITH OTHER ITC FUNCTIONALITIES The convergence in ECM is especially evident in the convergence of technologies that were not originally part of the core of document management: • Capture • Output Management • Asset Management • Digital Rights Management • Electronic Signature • Web Content Management and Web 2.0 • Business Process Management and Business Intelligence ECM is unravelling at the edges.

71. C ompetitiveness & C ost ECM solutions to fight the c urrent c risis

75. C ompetition & C onsolidation

77. MAGIC QUADRANT OF THE GARTNER GROUP SEPTEMBER 2007 Of 18 vendors, 6 are no longer independent. © Gartner Group 2007

78. MAGIC QUADRANT OF THE GARTNER GROUP SEPTEMBER 2007 © Gartner Group 2007 HP Autonomy

79. MAGIC QUADRANT OF THE GARTNER GROUP SEPTEMBER 2008 © Gartner Group 2008 Autonomy

80. MAGIC QUADRANT OF THE GARTNER GROUP SEPTEMBER 2008 September 2007 © Gartner Group 2007 & 2008 Autonomy

81. MAGIC QUADRANT OF THE GARTNER GROUP SEPTEMBER 2008 © Gartner Group 2008 Autonomy

82. ECM Outputmanagement Storage/Archivierung Hardware Database ERP-Workflow/ Records Manag. WCM/Portal Integration C OMPETING VENDORS Collaboration

83. ECM Outputmanagement Storage/Archivierung Hardware Database ERP-Workflow/ Records Manag. WCM/Portal Integration C OMPETING VENDORS International & regional ECM specialists Collaboration

84. ECM Outputmanagement Storage/Archivierung Hardware Database ERP-Workflow/ Records Manag. WCM/Portal Integration C OMPETING VENDORS Groupware & office standard software suppliers Database suppliers with BLOB concepts Collaboration

85. ECM Outputmanagement Storage/Archivierung Hardware Database ERP-Workflow/ Records Manag. WCM/Portal Integration C OMPETING VENDORS Print & output management software suppliers Printer, MFD & scanner suppliers Collaboration

86. ECM Outputmanagement Storage/Archivierung Hardware Database ERP-Workflow/ Records Manag. WCM/Portal Integration C OMPETING VENDORS Storage & storage subsystems suppliers Collaboration

87. ECM Outputmanagement Storage/Archivierung Hardware Database ERP-Workflow/ Records Manag. WCM/Portal Integration C OMPETING VENDORS Integrators with add-on solutions ERP software suppliers with integrated ECM functionality Collaboration

88. ECM Outputmanagement Storage/Archivierung Hardware Database ERP-Workflow/ Records Manag. WCM/Portal Integration C OMPETING VENDORS WCM & portal software suppliers Collaboration

89. ECM Outputmanagement Storage/Archivierung Hardware Database ERP-Workflow/ Records Manag. WCM/Portal Integration C OMPETING VENDORS & SaaS offerings & Outsourcing & ASP & C loud computing & Mobile & Open Source &, &, & … Collaboration

90. The market is growing fast …

91. The market is growing fast … But the growth is shared among many old and new c ompetitors

92. The Future From ECM to EIM

93. ECM: CLAIM

95. THE FUTURE OF ECM “ ECM is moving towards Information Management and will end up as integral part of general ITC information technology & communication solutions.” “ ECM has no future as a separate category. It will disappear into Enterprise Information Management.”

97. EIM ENTERPRISE INFORMATION MANAGEMENT Is EIM Enterprise Information Management just ECM Enterprise Content Management + BI Business Intelligence? … a leap too short?!

101. ECM REDEFINED When Enterprise Content Management has become part of Information Management and the acronym ECM is available again, we will use it for E nterprise C hange M anagement!

102. Outlook

103. THE FUTURE IN THE INFORMATION AGE “ Electronic information suffuses every area of life, steers our cars, identifies our purchases, communicates with our appliances, follows us through the internet as a long tail, makes us transparent and thus vulnerable.”

104. “ Does man rule machine or machine rule man? As the 21st century begins, information is gaining the advantage over us. People must redefine their role with respect to information, professional and no longer private existence, and to their own self-conception as human beings.” THE FUTURE IN THE INFORMATION AGE

105. “ We live in one of the most interesting epochs in human history. In just one generation we are being catapulted into the virtual world of information processing. Our era easily outdoes the invention of writing, printing, firearms and the railway. We should enjoy this unique time. There won’t be anything comparable any time soon.” THE FUTURE IN THE INFORMATION AGE

106. “ The change of a physical, tangible world of information into a virtual world. Our children will laugh at the problems we face today.” THE FUTURE IN THE INFORMATION AGE

107. Thanks for listening ! … and have a nice time in Marrakech!