This document discusses IBM's transition to a social CRM-KAM (customer relationship management - key account management) model. It outlines IBM's strategy, which involves integrating social media and analytics into every business function. The document describes how IBM has operationalized this strategy by building and implementing the SalesConnect platform. It discusses lessons learned from IBM's experience in driving organizational change to adopt social CRM practices.
Bwcon technologies and innovations for baden württemberg in dialog at ibm apr...Friedel Jonker
bwcon Technologies and Innovations for Baden Württemberg in Dialog at IBM, April 2012.
Social Collaboration & Social CRM in the Secure Cloud today IBM SmartCloud Engage with SUGARCRM Social CRM
Cognizanti Journal: XaaS, Code Halos, SMAC and the Future of WorkCognizant
This issue of Cognizanti Journal focuses on successfully transitioning to the Future of Work. Article topics include "everything as a service," the emerging world of Code Halos, anytime/anyplace models of work and how to harness social, mobile, analytics and cloud technologies, or the SMAC Stack.
Bwcon technologies and innovations for baden württemberg in dialog at ibm apr...Friedel Jonker
bwcon Technologies and Innovations for Baden Württemberg in Dialog at IBM, April 2012.
Social Collaboration & Social CRM in the Secure Cloud today IBM SmartCloud Engage with SUGARCRM Social CRM
Cognizanti Journal: XaaS, Code Halos, SMAC and the Future of WorkCognizant
This issue of Cognizanti Journal focuses on successfully transitioning to the Future of Work. Article topics include "everything as a service," the emerging world of Code Halos, anytime/anyplace models of work and how to harness social, mobile, analytics and cloud technologies, or the SMAC Stack.
Charles King, Pund-It, Inc believes that the term 'enterprise system' has to be redefined to meet the today business process, application and workload.To know more about the IBM System z, visit http://ibm.co/PNo9Cb.
Praxis Telekommunikation
Für Telekommunikationsunternehmen ist es mit Big Data auf Grund der verfügbaren Kundendaten, möglich, diese Beziehungen besser zu monetarisieren. Mobily, Saudi Arabiens Telekommunikationsunternehmen mit rund 20 Millionen Kunden, beauftragte Roland Berger eine “Big Data Monetization Strategy“ zu erarbeiten. Wie das Unternehmen dadurch seine eigene Leistungsfähigkeit steigert und seine Kunden mit passgenauen Serviceleistungen anspricht, das erzählte Andreas Tiefengraber von Roland Berger Strategy Consultants beim Werbeplanung.at Summit SPEZIAL am 3. Dezember 2013 in der Uni Wien.
Keynote presentation from IBM Solutions Connect 2013 covering topics such as changing business world today and how technologies can help organisations cope with this change and move forward.
The Perfect IT Couple: Service Management Meets Asset ManagementBMC_DSM
Asset management is coming into its own.
There was a time when asset management was not seen as a high priority. Although ITAM has always been multi-dimensional, the truth is, managing assets was often put on the backburner with little thought placed on strategic planning.
Well, that's the past.
The professionals at Booz Allen Hamilton, a leading strategy and technology consulting firm, understand Cloud Computing. This model has emerged as a new computing paradigm that arrays massive numbers of computers in centralized, distributed data centers to deliver web-based
applications, application platforms, and services via a utility model.
The survival kit for your digital transformationrun_frictionless
To go digital, you need an IT organization, an enterprise architecture, IT processes, and tools that allow for new projects to go live tomorrow instead of next week. The ability to do this will give you a competitive advantage and it will also reduce costs. But how do you get there? This white paper will get you there.
https://runfrictionless.com/b2b-white-paper-service/
7th Cloud Computing & Big Data Summit - 2013"
Greetings from Virtue Insight,
I am happy to invite you and your colleagues to be a sponsor/ delegate for our upcoming “7th Cloud Computing & Big Data 2013” The conference will be held on 11th & 12th December 2013, Matthan Hotel, Bangalore, India. Should you have any questions, or to receive the updated event brochure or sponsorship details, please let me know don’t delay! Secure your place today by calling me on +91 9171350244, Email – deepak@virtueinsight.com, deepakrajvirtueinsight@gmail.com
Thanks & Regards,
Deepak Raj
Certus Accelerate - Disruptive Thinking Disrupting Markets by David MastCertus Solutions
With at least 1500 self-declared start-ups currently operating in Australia – and a spate of recent global success stories like Atlassian, Freelancer, and OzForex – larger enterprises are taking notice of their up-and-coming counterparts like never before. Many big businesses are proclaiming their intent to “disrupt like a start-up”; some are taking it further with seed funds, incubators, and employee stints in co-working hubs. But what does disrupting like a start-up really mean? And can traditional organisations really do it?
As a Technologist and IBM’s Bluemix lead for A/NZ, David has witnessed firsthand how organisations can transform with themselves through disruptive technologies and business models. In this session he will share with you the blueprint to becoming a disruptive market force.
Techaisle SMB Cloud Computing Adoption Market Research Report DetailsTechaisle
Techaisle's SMB Cloud Computing Adoption survey in US and Germany provide a detailed outline of what is needed by SMBs as we move through a period of intense growth spurred by the combination of increasing cloud penetration and increasing cloud workload density. Techaisle provides readers with the fact-based insight needed to take share-building action on these issues in this 360° on Cloud in the SMB market report. Its seven major sections are aligned with our clients’ key information requirements:
• Why is cloud being used by U.S. SMBs?
• Who is driving cloud adoption?
• What is in use
• Where is cloud being deployed?
• When will cloud usage patterns change – and how?
• Managing cloud security: roles and responsibilities
• Assessing success: key cloud solution elements
Report is delivered in PowerPoint format. Clients may also have access to Techaisle analysts, who can provide additional context for these findings and their implications for your firm. To inquire further contact inquiry@techaisle.com or visit www.techaisle.com
How an organisation can leverage the Cloud for delivering fast growth. The presentation covers various aspects of the Cloud ranging from BPaaS, SaaS, IaaS and PaaS and how an organisation can go about leveraging each of them for business growth. The presentation was part of Keynote presented at the IBM Cloud Innovation Forum India by Christian Klezl, Vice President, Cloud Solution Sales, IBM Corporation.
Charles King, Pund-It, Inc believes that the term 'enterprise system' has to be redefined to meet the today business process, application and workload.To know more about the IBM System z, visit http://ibm.co/PNo9Cb.
Praxis Telekommunikation
Für Telekommunikationsunternehmen ist es mit Big Data auf Grund der verfügbaren Kundendaten, möglich, diese Beziehungen besser zu monetarisieren. Mobily, Saudi Arabiens Telekommunikationsunternehmen mit rund 20 Millionen Kunden, beauftragte Roland Berger eine “Big Data Monetization Strategy“ zu erarbeiten. Wie das Unternehmen dadurch seine eigene Leistungsfähigkeit steigert und seine Kunden mit passgenauen Serviceleistungen anspricht, das erzählte Andreas Tiefengraber von Roland Berger Strategy Consultants beim Werbeplanung.at Summit SPEZIAL am 3. Dezember 2013 in der Uni Wien.
Keynote presentation from IBM Solutions Connect 2013 covering topics such as changing business world today and how technologies can help organisations cope with this change and move forward.
The Perfect IT Couple: Service Management Meets Asset ManagementBMC_DSM
Asset management is coming into its own.
There was a time when asset management was not seen as a high priority. Although ITAM has always been multi-dimensional, the truth is, managing assets was often put on the backburner with little thought placed on strategic planning.
Well, that's the past.
The professionals at Booz Allen Hamilton, a leading strategy and technology consulting firm, understand Cloud Computing. This model has emerged as a new computing paradigm that arrays massive numbers of computers in centralized, distributed data centers to deliver web-based
applications, application platforms, and services via a utility model.
The survival kit for your digital transformationrun_frictionless
To go digital, you need an IT organization, an enterprise architecture, IT processes, and tools that allow for new projects to go live tomorrow instead of next week. The ability to do this will give you a competitive advantage and it will also reduce costs. But how do you get there? This white paper will get you there.
https://runfrictionless.com/b2b-white-paper-service/
7th Cloud Computing & Big Data Summit - 2013"
Greetings from Virtue Insight,
I am happy to invite you and your colleagues to be a sponsor/ delegate for our upcoming “7th Cloud Computing & Big Data 2013” The conference will be held on 11th & 12th December 2013, Matthan Hotel, Bangalore, India. Should you have any questions, or to receive the updated event brochure or sponsorship details, please let me know don’t delay! Secure your place today by calling me on +91 9171350244, Email – deepak@virtueinsight.com, deepakrajvirtueinsight@gmail.com
Thanks & Regards,
Deepak Raj
Certus Accelerate - Disruptive Thinking Disrupting Markets by David MastCertus Solutions
With at least 1500 self-declared start-ups currently operating in Australia – and a spate of recent global success stories like Atlassian, Freelancer, and OzForex – larger enterprises are taking notice of their up-and-coming counterparts like never before. Many big businesses are proclaiming their intent to “disrupt like a start-up”; some are taking it further with seed funds, incubators, and employee stints in co-working hubs. But what does disrupting like a start-up really mean? And can traditional organisations really do it?
As a Technologist and IBM’s Bluemix lead for A/NZ, David has witnessed firsthand how organisations can transform with themselves through disruptive technologies and business models. In this session he will share with you the blueprint to becoming a disruptive market force.
Techaisle SMB Cloud Computing Adoption Market Research Report DetailsTechaisle
Techaisle's SMB Cloud Computing Adoption survey in US and Germany provide a detailed outline of what is needed by SMBs as we move through a period of intense growth spurred by the combination of increasing cloud penetration and increasing cloud workload density. Techaisle provides readers with the fact-based insight needed to take share-building action on these issues in this 360° on Cloud in the SMB market report. Its seven major sections are aligned with our clients’ key information requirements:
• Why is cloud being used by U.S. SMBs?
• Who is driving cloud adoption?
• What is in use
• Where is cloud being deployed?
• When will cloud usage patterns change – and how?
• Managing cloud security: roles and responsibilities
• Assessing success: key cloud solution elements
Report is delivered in PowerPoint format. Clients may also have access to Techaisle analysts, who can provide additional context for these findings and their implications for your firm. To inquire further contact inquiry@techaisle.com or visit www.techaisle.com
How an organisation can leverage the Cloud for delivering fast growth. The presentation covers various aspects of the Cloud ranging from BPaaS, SaaS, IaaS and PaaS and how an organisation can go about leveraging each of them for business growth. The presentation was part of Keynote presented at the IBM Cloud Innovation Forum India by Christian Klezl, Vice President, Cloud Solution Sales, IBM Corporation.
Digital revolution is disrupting businesses like never before! Ability to extract actionable insight from a large amount of disparate data has become the determining factor of competitive advantage! Everyday new business models are created around data and forcing the incumbents to reinvent themselves to be relevant. Consumer facing businesses felt this pressure early on but eventually every business need to be data driven. But what is the best strategy to address this digital disruption? Our experience says the core data infrastructure modernization is the logical starting point! In this session, we will share trends, strategies and our experience on rejuvenating data integration landscape to address digital disruptions.
Management in a Cloud Centric World – The NEW Business ParadigmResellerClub
Management in a Cloud Centric World – The NEW Business Paradigm
Did you know that 90% of mobile users keep their device within arm’s reach, 100% of the time. Come and learn how Cloud is delivering on its promise to be a game-changing and disruptive enabler of business value. This session will talk about customer examples of business transformation leveraging cloud centric technologies and how you can get started today !! We will also focus on some of the systems management capabilities required in such a cloud centric world.
Manish Aggarwal
Cloud Strategy Manager
IBM
Enterprise mobility refers to the execution of mobile application development as a strategy that addresses the particular requirements of a company. Mobile technology is used to connect people, processes, and information. Enterprise mobility can improve how consumers interact with items and services.
SMACology i.e. SMAC Technology is the new buzzword reforming the IT industries as well as the skills of technical aspirants. Learn how.
PDF courtesy: KPMG
The smac-code-embracing-new-technologies-for-future-business (1)Sumit Roy
Social mobile Analytics and Cloud: How SMAC model is changing and disrupting business across industry. SMAC is not only changing the way markets function , but it also is a pointer that technology today is the biggest tool for innovation,however this is a double edged sword as SMAC is a great enabler. Small companies and the giants both have a level playing field
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Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
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Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
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Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
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43. 43
Friedel Jonker, IBM Software Group
IBM Software Client Leader, Retail and Consumer Products
Career History and Education
CRM, BI/LI Strategy Leader IBM GBS Germany.
Winner of the Sales Excellence Award 2005 from the University of St. Gallen and Handelsblatt.
Broad experience in Planning and Implementing value based CRM & BI/LI Strategy, Processes,
Architecture and Systems.
Member of the MIT, Member of the Sales Executive Councile and member of Marketing Alumni,
University of Münster, Germany
Profile
2008- today IBM, SCL Retail & CP, Germany, Business Development
Manager IBM & SugarCRM, SCL Travel & Transport,
Business Development Manager Analytics & PM,
Managing Consultant CRM & BI
1994- 2008 Deutsche Leasing AG, S-Finance Group, Germany, CRM
& BI Business and Program Director
1990- 1994 Citicorp-Citibank AG, Germany, European Manager
Marketing Database VISA
1989- 1990 Ogilvy & Mather Dataconsult, Germany, Consultant
Database Marketing
1988- 1989 Infas, Germany, LOCAL-Direct Project manager for SRPM
with Location Intelligence (LI)
1982- 1988 University of Münster, Master of Business Management in
Marketing & Statistics
Selected Programs/Projects
ims: German Business Value Concept to improve Sales Force
Effectiveness based on eBusiness Assessment, Pain Point Analysis,
Definition of Requirements and Portfolio Prioritization.
Contribution: Lead the German Business Value Concept to improve Sales
Force Effectiveness.
Daimler: Global Concept and implementation coordination together with
the Boston Consulting Group to set up IT/Data Governance and Data
Modelling/Re-Engineering of an As/is Landscape with the objective to
reduce costs in development and maintenance and increase and secure
the Quality of Data as a base for high quality use of CRM, BI/LI for Sales &
Risk Performance Management (SRPM).
Contribution: Lead the IT/Data Governance and acted as the SME for all
IT/Data Governance related issues at the company.
Dresdner Bank/Commerzbank: Definition of a Business Driven Traffic
Light Test Management Concept to successfully implement an
Oracle/Siebel CRM & BI solution.
Contribution: Lead the Testmangement and acted as the SME for all CRM
& BI related Testmanagement matters. The Testmanagement Concept is
now used as a global handbook for Testmanagement.
44. 44
Database Marketing (1994-2000)
• Neue Informationsqualität für das VISA Kartenmanagement der Citicorp, in: Oracle Finanzwelt, 1994
• Leadership durch Informations- und Lernsysteme, in: Know-how, Schumann Unternehmensberatung AG, April 1996
• Database Marketing bei der Deutschen Leasing AG, in: Jahrbuch 2000, Deutscher Direktmarketing Verband e.V.
CRM (2001-2007)
• Von Database Marketing zum CRM, in: Computerwoche, 19/2001
• Mit intelligentem Database Marketing und CRM zu überdurchschnittlichem Markterfolg, in: Cognos- Kundenmagazin
• Case Study Präsentation C3M-Eagle, marcusevans, FoCus Gipfel CRM, Montreux, 19.-21. Januar 2003
• McKinsey, Handbuch StrategischensManagements, Kapitel 3, Innovation und Wachstum, Wachstum durch innovative Produkte, Gabler 2003
• Erfolgreiches Customer Relationship Management bei der Deutschen Leasing AG, Nordakademie, Elmshorn, e-think-tank, Februar 2003
• Konflikte zwischen Vertrieb und Vertrag lösen, in: Praxismagazin für Marktkommunikation der Sparkassen-Finanzgruppe, 2004, 11. Jahrgang, Nr. 5, S 38 ff
• CRM und Sales -2 Seiten einer erfolgreichen Verbindung, im Beratungsbrief von http://www.vertriebs-experts.de , 23.03.2005
• Deutsche Leasing Gruppe: Mit Siebel/Oracle CRM-System das Neugeschäft jährlich um durchschnittlich 12 Prozent gesteigert, in: Oracle Customer Snapshot Juli 2006
• CRM als strategisches Element der wertorientierte Unternehmensführung der Deutschen Leasing AG -7P Programm für erfolgreiche CRM-Programme –
Position_Path_Portfolio_Program_People_Progress_Performance, marcusevans, FoCus Gipfel CRM, Montreux, 14.-16. Februar 2007
• Case Study CRM bei der DL, in Kundenmanagement –Grundlagen-Strategien-Beispiele von Manfred Krafft, März 2007
Multichannel Customer Management (2008-2010)
• Vom Callcenter zum Intelligent Multichannel Customer Management Center, IBM Callcenter Circle, Hamburg HASPA, Mai 2008
• Business Intelligence und Performance Management in der Finanzverwaltung, IT & Business Messe Stuttgart, October 2009
http://fjonker.wordpress.com/2009/10/12/it-business-cio-des-bundes-bei-ibm-cognos/ , Staatssekretär Dr. Hans Bernhard Beus, CIO des Bundes
• Neue Technologien schaffen eine Demokratisierung der Information, Initiative Mittelstand http://www.imittelstand.de/themen/topthema_100288.html , 16.11.2009
Integrated Realtime Corporate Management (2010-2011)
• Integrierte Echtzeit Unternehmenssteuerung (IEU), IBM Partner Channel Kick Off Berlin, Januar 2010, Salesforce.com Cloudforce2 Frankfurt, März 2010, Teradata Enterprise Intelligence Summit Berlin, April 2010, IBM
Partner University-Frankfurt, April 2010, Bechtle Partner Präsentation Mannheim, Juni 2010, FuM Partner Präsentation Stuttgart, Juli 2010
• Integrated Realtime Corporate Management (IRCM), IBM Europe & Asia IT Architects University Stuttgart, April 2010
• Integrierte Echtzeit Unternehmenssteuerung –IBM Synergy Play, SAP-DSAG Nürnberg, September 2010, IBM ISV Technical Executive Forum Ehningen, Oktober 2010, Institut für BI Stuttgart, Dezember 2010
Social Business, Social CRM and Cloud (2011-2012)
• Die Rolle von Analytics für Social Software Business, IBM Social Business JamCamp, Frankfurt, October 2011
• SUGARCRM on IBM Social Business Overview @CeBIT 2012, Hannover, März 2012, IBM Partner Event, Kaprun, März 2012
• Social Collaboration and Social CRM in the Secure Cloud today, bwcon: Dialog @IBM 2012, Ehningen, April 2012
Retail & Consumer Products (2013-)
• IBM Future of Retail & Consumer Products 2013, Frankfurt, Barcelona, Geneva, March 2013
• IBM and M.I.T. Winning through Smarter Integrative Re7HINKing & Execution, Frankfurt, Barcelona, Geneva, Boston, August 2013
• IBM GSE Executive Event, From Social Media to Social CRM-KAM, Lisbon, March 2014
References–Literature and Presentations 1994-2013
Editor's Notes
Start with some general facts & figures about IBM
100+ years… celebrated centennial in 2011
One of most respected brands in the world
Nearly half the workforce conducts work away from an IBM office in typical day
70% have less than 10 years of IBM service
Almost half of employees do not work in a traditional IBM office
Next, a look at how we organize and operate the company
Highly matrixed, global organization
We have witnessed 2 eras of computing
1st era… started around the 1900s… systems that count
2nd era… started around the 1950s… systems we program
Now being pushed into a 3rd era by social, mobile, cloud, big data
Need cognitive systems – like Watson -- that learn to handle tidal wave of big data (volume, velocity, variety, voracity)
IBM’s strategy is one of innovation, transformation and a constant evolution to higher value.
Our strategy is built on the foundation of three shifts and strategic imperatives that I will share with you … and it enables us to execute on our growth plays.
We make markets by transforming industries and professions with data.
We remake enterprise IT for the era of cloud.
And we enable systems of engagement for enterprises, and lead by example.
When we put it all together, we will deliver on our purpose: to make IBM essential
The emergence of big data as the world’s new natural resource is the phenomenon of our time. It is being fueled by the proliferation of mobile devices, the rise of social media and the infusion of technology into all things and processes.
Enterprises are increasingly relying on cloud, which is being fueled by abundant bandwidth, the emergence of standards and the demand for consumability.
Social, mobile and unprecedented access to data are changing how individuals are understood and engaged. A new class of individual is emerging; one that is empowered with knowledge, enriched by networks and expects value in return for their information.
What we see shifting: Competitive advantage will be created through data and analytics, business models will be shaped by cloud and individual engagement will be powered by
mobile and social technologies. Therefore, IBM is making a new future for our clients, our industry and our company.
Today, enterprises must harness data to create competitive advantage. The value for enterprises increases as they apply more sophisticated analytics across more disparate data sources. Their real-time use of data will increasingly become a competitive differentiator. And enterprises will need cognitive computing capabilities as data continues to grow in all dimensions. Therefore, IBM’s strategy is to make markets by transforming industries and professions with data. IBM has invested over $17B to acquire more than 30 companies related to big data and analytics. One third of IBM’s research is focused on data, analytics and cognitive computing. And we are investing $1 billion to establish the IBM Watson Group to build out the next era of cognitive systems and services. All of this will help drive an objective of $20 billion in revenue from big data and analytics by 2015.
Enterprises are benefitting from cloud by using it to transform their IT and business processes into digital services, to reinvent their core business processes and to drive innovation. Enterprises are integrating public and private clouds with back-end systems to create hybrid, dynamic environments. And they will increasingly need to manage their cloud environments with the same rigor as an on-premise datacenter. Therefore, IBM’s strategy is remake enterprise IT for the era of cloud. IBM has acquired more than 15 companies related to cloud. The company is investing more than $1 billion to expand its global footprint to 40 datacenters worldwide. IBM now has more than 100 SaaS offerings, and 80 percent of Fortune 500 companies use IBM’s comprehensive cloud capabilities. All of this drove over $4B of revenue for cloud-based solutions in 2013.
Enterprises must create a systematic approach to engage this new class of individual and increase their speed and responsiveness by becoming mobile. They need to personalize their interactions to offer more value. And enterprises will benefit from securing information and increasing trust. Therefore, IBM’s strategy is to enable ‘systems of engagement’ for enterprises; and we are leading by example. IBM has acquired nearly two dozen companies related to mobile, social and security. IBMers are collaborating in more than 200,000 internal social communities and nearly 85 percent of IBM’s sellers use our Sales Connect portal.