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Leveraging Social Networks:




                            A net∞WORK Mindset

       Friedman Foundation – Generator Forum
                 December 11, 2008
                 Victoria G. Axelrod


              © Axelrod ⋅ Becker Consulting   All rights reserved
© Axelrod ⋅ Becker Consulting   All rights reserved
AGENDA

1. Networks 101 Overview – Why & Benefits
2. Personal Network Drawing & Discussion
3. Speed World Cafe
4. Mind Map – Networks to Leverage
                            ∞
                  net WORK™:
        Creating value through facilitating
                  interactions & networks




                © Axelrod ⋅ Becker Consulting   All rights reserved
Open Systems-
        Network Mindset Quiz

Anyone believe you can create business value
using social networks?



 Who’s read:




 Anyone conducted a Network Analysis?

               © Axelrod ⋅ Becker Consulting   All rights reserved
Why Leverage Social
           Networks, Now?
Cataclysmic shift in marketplace.
Groundswell – Charlene Li

Mavens, Gurus and Salesmen
Tipping Point – Malcolm Gladwell

Potential to use net∞WORKed information
to drive business strategy




                 © Axelrod ⋅ Becker Consulting   All rights reserved
Social Capital

The sum of all of an organization's
relationships through individual networks.

Sustainable organizations with
high social capital contribute
positively to the ecosystem in
which they operate.




                 © Axelrod ⋅ Becker Consulting   All rights reserved
Sustainable Benefits of
               Networks
… in the context of networked organizations, focus is on
the ability of the organization to adapt to a rapidly
changing external environment.

Organizations that have a deep understanding of the
dynamic power of networks, both internal and external,
have a greater potential to survive.

Network analysis provides organizations and individuals
the tools to assess current networks and intentionally
shape future network patterns.




                   © Axelrod ⋅ Becker Consulting   All rights reserved
Simon sees DUCKS




        But, CONSIDER the POND

         © Axelrod ⋅ Becker Consulting   All rights reserved
More than the eye can see




                                No food web. No ducks
            © Axelrod ⋅ Becker Consulting   All rights reserved
Ponds
CONNECTED




                                                                                                   Watershed
                                                                                                   ECOSYSTEM


   http://www.wildeducation.org/programs/nww06/watershed_illustration2.jpg
                                         © Axelrod ⋅ Becker Consulting       All rights reserved
Organizations as Complex Network Webs
                         Value Networks
     Customer Co- Creation              Partner Networks

                                                          Knowledge Networks
 Supply Chains
                                                                              Industry Groups
     Innovation
                                      Communities of Practice

      High Performers
                                 Alumni Networks



Business value created through interaction. Relationships build capital.


                        © Axelrod ⋅ Becker Consulting   All rights reserved
© Axelrod ⋅ Becker Consulting   All rights reserved
Personal Network Drawing
        Exercise




      © Axelrod ⋅ Becker Consulting   All rights reserved
Network Identification & Analysis-
  Networks in Your Work Exercise
Overview
•  Drawing exercise- individually 5 mins

•  Sharing with a triad                                             10 mins

•  Insights from groups                                             5 mins




              © Axelrod ⋅ Becker Consulting   All rights reserved
Sharing Network Insights


How many people did you include in your
  Network that are important to your job
  and/organization that are seldom or
  never included in strategic dialogues?




             © Axelrod ⋅ Becker Consulting   All rights reserved
Barry Wellman
www.chass.utoronto.ca/~wellman




       Neighborhood Ties - Conclusions


            Wired Residents
            • Recognize More
            • Talk with More
                • Invite More Into their Homes
             - And are Invited
            • Interact with Neighbors in a Wider Area
           Internet Research 1.0                                                         slide 52

                                   © Axelrod ⋅ Becker Consulting   All rights reserved
©BARRY WELLMAN / NETLAB PUBLICATIONS




    Glocalization – Local Community Ties




     Control Group: Strong                              Netville: Strong and weak
     and weak ties in a non-                            ties in a wired neighborhood.
     wired neighborhood.

                          Strong Tie
                          Weak Tie

                              © Axelrod ⋅ Becker Consulting   All rights reserved
What have we learned so far?

Value is created through relationships and
interactions.

How to put personal networks to work to address a
business challenge

How considering the collection and intersection of
personal networks reveals where social capital lies
in an organization.

Network analysis can reveal the hidden patterns of
relationships and opportunities.
                © Axelrod ⋅ Becker Consulting
What else????                                   All rights reserved
net∞WORK Thinking and Acting
            10 Dimensions
1.   Organizations Function As Complex Network Webs
2.   Work Gets Done Through Individual Networks
3.   Knowledge Is Created Through Individual Interactions
4.   Patterns Of Participation Impact Knowledge Flows
5.   ONA Reveals Current Knowledge Flows And Individual's Roles
6.   Network Maps Visualize Network Analysis
7.   Network Analysis Provides New Measurement Tools
                         ∞
8.   Knowledge Is In Net Working. Innovation Is The Result Of
     Action
9.  Technologies Shape Work
10.  Balance Intension and Control in support of the business
     strategy



                    © Axelrod ⋅ Becker Consulting   All rights reserved
Speed World Café
• Speakers Move, Participants Stay
• What CIA – challenges, insights and actions, do
you have to discuss with each presenter?
• Time:




               © Axelrod ⋅ Becker Consulting   All rights reserved
Mind Map…
• Each Table Record Your Generator Forum CIA
• Pick one person to report out
• Time:




                  © Axelrod ⋅ Becker Consulting   All rights reserved
∞
       net WORK™


Understanding human networks as
resources to be WORKed to create
value for organizations




      © Axelrod ⋅ Becker Consulting   All rights reserved
Continuing the Conversation
21st Century Organization Blog
http://c21org.typepad.com

21st Century Organization Facebook Group
http://www.facebook.com/group.php?gid=2436782733
Networked Organizations Wiki
http://networkedorganizations.wikispaces.com

Email vaxelrod@axelrodbecker.com


                  Thank you!


               © Axelrod ⋅ Becker Consulting   All rights reserved

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Leveraging Social Networks

  • 1. Leveraging Social Networks: A net∞WORK Mindset Friedman Foundation – Generator Forum December 11, 2008 Victoria G. Axelrod © Axelrod ⋅ Becker Consulting All rights reserved
  • 2. © Axelrod ⋅ Becker Consulting All rights reserved
  • 3. AGENDA 1. Networks 101 Overview – Why & Benefits 2. Personal Network Drawing & Discussion 3. Speed World Cafe 4. Mind Map – Networks to Leverage ∞ net WORK™: Creating value through facilitating interactions & networks © Axelrod ⋅ Becker Consulting All rights reserved
  • 4. Open Systems- Network Mindset Quiz Anyone believe you can create business value using social networks? Who’s read: Anyone conducted a Network Analysis? © Axelrod ⋅ Becker Consulting All rights reserved
  • 5. Why Leverage Social Networks, Now? Cataclysmic shift in marketplace. Groundswell – Charlene Li Mavens, Gurus and Salesmen Tipping Point – Malcolm Gladwell Potential to use net∞WORKed information to drive business strategy © Axelrod ⋅ Becker Consulting All rights reserved
  • 6. Social Capital The sum of all of an organization's relationships through individual networks. Sustainable organizations with high social capital contribute positively to the ecosystem in which they operate. © Axelrod ⋅ Becker Consulting All rights reserved
  • 7. Sustainable Benefits of Networks … in the context of networked organizations, focus is on the ability of the organization to adapt to a rapidly changing external environment. Organizations that have a deep understanding of the dynamic power of networks, both internal and external, have a greater potential to survive. Network analysis provides organizations and individuals the tools to assess current networks and intentionally shape future network patterns. © Axelrod ⋅ Becker Consulting All rights reserved
  • 8. Simon sees DUCKS But, CONSIDER the POND © Axelrod ⋅ Becker Consulting All rights reserved
  • 9. More than the eye can see No food web. No ducks © Axelrod ⋅ Becker Consulting All rights reserved
  • 10. Ponds CONNECTED Watershed ECOSYSTEM http://www.wildeducation.org/programs/nww06/watershed_illustration2.jpg © Axelrod ⋅ Becker Consulting All rights reserved
  • 11. Organizations as Complex Network Webs Value Networks Customer Co- Creation Partner Networks Knowledge Networks Supply Chains Industry Groups Innovation Communities of Practice High Performers Alumni Networks Business value created through interaction. Relationships build capital. © Axelrod ⋅ Becker Consulting All rights reserved
  • 12. © Axelrod ⋅ Becker Consulting All rights reserved
  • 13. Personal Network Drawing Exercise © Axelrod ⋅ Becker Consulting All rights reserved
  • 14. Network Identification & Analysis- Networks in Your Work Exercise Overview •  Drawing exercise- individually 5 mins •  Sharing with a triad 10 mins •  Insights from groups 5 mins © Axelrod ⋅ Becker Consulting All rights reserved
  • 15. Sharing Network Insights How many people did you include in your Network that are important to your job and/organization that are seldom or never included in strategic dialogues? © Axelrod ⋅ Becker Consulting All rights reserved
  • 16. Barry Wellman www.chass.utoronto.ca/~wellman Neighborhood Ties - Conclusions Wired Residents • Recognize More • Talk with More • Invite More Into their Homes - And are Invited • Interact with Neighbors in a Wider Area Internet Research 1.0 slide 52 © Axelrod ⋅ Becker Consulting All rights reserved
  • 17. ©BARRY WELLMAN / NETLAB PUBLICATIONS Glocalization – Local Community Ties Control Group: Strong Netville: Strong and weak and weak ties in a non- ties in a wired neighborhood. wired neighborhood. Strong Tie Weak Tie © Axelrod ⋅ Becker Consulting All rights reserved
  • 18. What have we learned so far? Value is created through relationships and interactions. How to put personal networks to work to address a business challenge How considering the collection and intersection of personal networks reveals where social capital lies in an organization. Network analysis can reveal the hidden patterns of relationships and opportunities. © Axelrod ⋅ Becker Consulting What else???? All rights reserved
  • 19. net∞WORK Thinking and Acting 10 Dimensions 1.  Organizations Function As Complex Network Webs 2.  Work Gets Done Through Individual Networks 3.  Knowledge Is Created Through Individual Interactions 4.  Patterns Of Participation Impact Knowledge Flows 5.  ONA Reveals Current Knowledge Flows And Individual's Roles 6.  Network Maps Visualize Network Analysis 7.  Network Analysis Provides New Measurement Tools ∞ 8.  Knowledge Is In Net Working. Innovation Is The Result Of Action 9.  Technologies Shape Work 10.  Balance Intension and Control in support of the business strategy © Axelrod ⋅ Becker Consulting All rights reserved
  • 20. Speed World Café • Speakers Move, Participants Stay • What CIA – challenges, insights and actions, do you have to discuss with each presenter? • Time: © Axelrod ⋅ Becker Consulting All rights reserved
  • 21. Mind Map… • Each Table Record Your Generator Forum CIA • Pick one person to report out • Time: © Axelrod ⋅ Becker Consulting All rights reserved
  • 22. net WORK™ Understanding human networks as resources to be WORKed to create value for organizations © Axelrod ⋅ Becker Consulting All rights reserved
  • 23. Continuing the Conversation 21st Century Organization Blog http://c21org.typepad.com 21st Century Organization Facebook Group http://www.facebook.com/group.php?gid=2436782733 Networked Organizations Wiki http://networkedorganizations.wikispaces.com Email vaxelrod@axelrodbecker.com Thank you! © Axelrod ⋅ Becker Consulting All rights reserved