This document provides an overview of Freshdesk's global reseller program, which aims to enable companies of all sizes to provide exceptional customer support. It outlines Freshdesk's offerings for resellers, including a 3-tier program, reseller portal, dedicated landing pages, and newsletter. The program is intended to help resellers recommend Freshdesk's customer support product suite and add value for their own customers.

1. Global Reseller
Program

2. Enable companies of all sizes to provide
exceptional support for their customers
Customer Support Refreshingly Easy
Freshdesk

3. 50,000 customers in 140 countries
3

4. ● Multi-channel support: Email, Phone, Chat,
Website and Social Media
● Fully customizable Self-Service Portal with
Knowledge Base & Forums
● API and Integrations
● Email + Excel
● Home-grown solutions
● Any company that offers customer support
● Freshdesk’s customer base ranges from
one-person startups to large enterprises
such as 3M and Macmillan
● Deep integration with Google Apps
● Affordable & flexible pricing
● Simple yet powerful UI
● Gamified helpdesk
Price : Plans from $19/agent/month to $79/agent/month
Key Features Competition
Key Differentiators Verticals
Freshdesk: Product overview
Deliver exceptional customer service with Freshdesk

5. ● ITIL-ready helpdesk with Incident, Problem,
Change, Release and Asset Management
● Fully customizable Self-Service Portal with
Knowledge Base and Service Catalog
● API and ready integrations with third party
apps
● Cloud-based IT helpdesk software
● Open Source Software
● Education, Telecom, IT Consulting● Deep integration with Google Apps
● Affordable & flexible pricing
● Simple yet powerful UI
● Self-Service
Price : Plans from $29/agent/month to $79/agent/month
Key Features Competition
Key Differentiators Verticals
Freshservice: Product overview
Online IT helpdesk - ITIL with a Fresh twist!

6. Freshdesk + Google Apps
Get deeper insights on how
your customers use your
support portal
Schedule every event and
be on track with
Google Calendar
Attach and share documents from
your Google Drive while
responding to tickets in
Freshdesk
Contact your customers directly
from Freshdesk through Google
Hangouts
Sign in to your helpdesk
directly from Google Apps
with Single Sign On
Keep all business contacts
across your entire team’s
Gmail in sync
Deeply integrated with Google Apps ecosystem

7. Who are Freshdesk’s resellers ?
● Size: 1-man to over 500 employees.
● Sell complementary products ( SaaS based ) or complementary services
o Google Apps, Nimble, LogMeIn, Dropbox etc.
o Customer Support, Social Media consulting, MSPs, VARs, CLoud /
Solution Providers etc.
● Add value (and therefore differentiate themselves from direct sales)
● Local language proficiency (In non-English Markets)
● Custom development (Freshplugs/Freshthemes/API/Freshapps)
● Scope: Prospecting --> Deal closure --> Implementation --> Level 1 support
Join our global community of resellers

8. "We highly rate Freshdesk for its
user-friendly interface and
smooth integration with Google
Apps. This brings an enormous
advantage to accelerate user
adoption and deployment cycles
with our Google Apps
customers.”
Philippe Bonnemains
Co-Founder, CIRRUSEO - France
Google For Work Partner - Premier
Reseller Perspective

9. Freshdesk Reseller Network
21
24
4
32
710
…. and counting everyday!

10. Freshdesk Reseller Network

11. Global 3-Tier Program

12. Global 3-Tier Program

13. ● Recommend the best-of-breed product to your customers
o Freshdesk called out as a leader in G2crowd grid for helpdesk solutions
● Agile product development
● Level of support
o Your channel manager is just a “Hangout away”
o 24x7 email support. 24x5 phone support
o Latest product updates and roadmap posted on reseller portal
● Freshdesk product suite: Grow with Freshdesk
More reasons to partner with
Freshdesk

14. Reseller Portal

15. Dedicated Landing Page

16. Newsletter

17. Thank You!