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1 of 8
White
Elephants

The “Gotchas and Whoops” (look out below)
MLM Software

Compensation Plan

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Should not a be painful experience

No two are alike

Time to Market
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Cost to Develop

Don’t wait until the last minute

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What’s your budget? RUN!!
Setup – everything (no breadcrumbs)
Monthly fees, distributor fees, renewals
Programming – how much / how long?
Dependability

Client / Provider Relationship (wedding bells)

The First Date
Did they call you back right away or wait three days? Do you like each other?

Age Does Matter
Are they “Old School” and stuck in their ways or “Young at Heart” and flexible?

The Romance
Is it a “Win / Win” Relationship? Can you count on each other?

The Marriage
You are each in it for the long haul and the long days (and nights)!

The Divorce
If it happens, will it be a quickie or a costly one?
Scalability

Will it support your growth? (or crash and burn)
Are they vested in your success or in your failure?

Are they an all-in-one solution?
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Is the technology antiquated?

Is it one or two people working from home or a global team?
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Is it a turn-key solution or can more benefits be added? •
Do they provide services such as site design or is it on you?
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Who is responsible for the servers, hardware, bandwidth? •

Is EVERYTHING real time or updated daily or weekly
Can it quickly integrate to 3rd Party systems (API’s)?
Can you get data into and out of the system externally
Different languages and currencies (multiple)?

Is it a scalable solution?

Do they support and train?

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Is it a single source application? Software as a Service?
Can it handle your growth: Distributors, Sales, Traffic?
Can the compensation plan be changed and how long?
Can updates be made quickly (i.e. internet sale tax)?

When you need help, and you will, how is it provided?
Do you have to pay for ongoing support and training?
Do they offer email support, live support, a help desk?
Can you get someone on the phone? 24 hours a day
Ease of Use

Are you in control? (or are you being controlled?)
Do you have access to make updates 24x7x365?

Updating your website

Managing your orders

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Is there a Content Management System (CMS)?
Can you globally update company details?
Can you add and edit menus, pages, and content?
Can you edit ever single word in the system?
Can you manage eMails and communications
Can you setup SEO and manage analytics?

View and manage (edit) all orders and AutoShips
Administrator add orders (phone, fax, walk-in’s)
Integration with fulfillment centers (API’s)
Warehouse packing lists, shipping labels, etc.
Download, shipping labels, track shipping
Update all orders, mark as shipped, add tracking

Working with your products

Users, Permissions & Data

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Add, edit, and manage users, distributors, customers
View order history, and AutoShip history
Manage communications and notes
Role management, set user permissions
Access to Business Critical Data

Adding new products (physical vs. digital)
Setting prices and commission values
Adding, editing and updating inventory
Setup distributor enrollment options
Configure shippers and methods
Needs vs.
Wants

Benefits vs. Features (also known as needs vs. wants)

Distributor Back Office
• Ability to make updates
• Genealogies / Volume
The Very Basics
Real-Time Everything
• Manage downline
• 100% uptime & control • Enrollment
• Purchase product(s)
• Replicated sites
• Downlines
• Commission history
• Sell products
• Sales and volumes
• Commission forecast
• Enroll distributors
• Manage commissions
• Mange AutoShip(s)
• Accept payments
• Access to data / reports
• Manage orders
• Pay commissions
• Communications
• Sponsor details
Payment Methods
Shopping Cart / Purchasing
• Manage customers
• Security / PCI
• Physical products
• Manage distributors
• Merchant accounts
• Digital products
• Communications
• eCheck / offline ACH
• AutoShip / recurring billing
• Reports and data
• PayPal
• Shipping (FedEx, UPS, etc.)
• View analytics
• ePin / PrePaid code
• Sales tax calculation
• Company forms
• eWallet
• Order tracking

Must Have Features (Needs)

Wants
Nice yet not Necessary
• Lead capture pages
• Mobile technology
• Social Media Systems
• Autoresponders
• SMS / texting
• Calendar system
• Newsletter system
• News system
• F.A.Q’s system
• Coupon system
• Gift certificates
• Banner system
• Trouble tickets
International
Expansion

International Expansion (over 6 billion served)
It’s not just a matter of languages and currencies!

Content: Country by Country
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Commerce: Country by Country

Languages by country
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Site design layout by country
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Site content by country
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Menu’s by country
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Pages by country
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SEO (Search Engine Optimization) META data by country
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Business forms and agreements by country
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Currencies by country
Products and Services by country
Pricing and Commission Values per country
Tax ID management by country
Invoice numbering per country
AutoShips by country
Enrollment options by country
Compensatio
n
Plan System

This is “The Steak” (the other stuff is just sizzle)
Calculated on-time, every-time and all-the-time!

Compensation Plan, Genealogy, Commissions and History
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No second chances to make a first impression (to your distributor sales force)
This is where your distributors expect you to shine – Real-Time EVERYTHING!!
Can you run, view, adjust, close and pay your commissions on your own?
How are you going to pay your commissions? Check / QuickBooks, eWallet, PayPal, Export register, etc.?
Will your provider fit the key to the lock instead of the lock to the key? Every change is NOT a complete re-write!
Are you going to be charged each time you want to review your plan?
Are you going to be charged each time you want to make a minor change to your plan?
How difficult is it to make changes to the compensation plan? New ranks, qualifications, bonuses, etc.
How quickly can you implement promotions? Spotlight a new product?
How readily accessible is your data? What about when you need specialized data?
When new bonuses are added to the software do you get to take advantage of them?
Do distributors have access to how and where they earned commissions (complete historical data)?

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Mlm software

  • 1.
  • 2. White Elephants The “Gotchas and Whoops” (look out below) MLM Software Compensation Plan • • Should not a be painful experience No two are alike Time to Market • Cost to Develop Don’t wait until the last minute • • • • What’s your budget? RUN!! Setup – everything (no breadcrumbs) Monthly fees, distributor fees, renewals Programming – how much / how long?
  • 3. Dependability Client / Provider Relationship (wedding bells) The First Date Did they call you back right away or wait three days? Do you like each other? Age Does Matter Are they “Old School” and stuck in their ways or “Young at Heart” and flexible? The Romance Is it a “Win / Win” Relationship? Can you count on each other? The Marriage You are each in it for the long haul and the long days (and nights)! The Divorce If it happens, will it be a quickie or a costly one?
  • 4. Scalability Will it support your growth? (or crash and burn) Are they vested in your success or in your failure? Are they an all-in-one solution? • • • • Is the technology antiquated? Is it one or two people working from home or a global team? • Is it a turn-key solution or can more benefits be added? • Do they provide services such as site design or is it on you? • Who is responsible for the servers, hardware, bandwidth? • Is EVERYTHING real time or updated daily or weekly Can it quickly integrate to 3rd Party systems (API’s)? Can you get data into and out of the system externally Different languages and currencies (multiple)? Is it a scalable solution? Do they support and train? • • • • • • • • Is it a single source application? Software as a Service? Can it handle your growth: Distributors, Sales, Traffic? Can the compensation plan be changed and how long? Can updates be made quickly (i.e. internet sale tax)? When you need help, and you will, how is it provided? Do you have to pay for ongoing support and training? Do they offer email support, live support, a help desk? Can you get someone on the phone? 24 hours a day
  • 5. Ease of Use Are you in control? (or are you being controlled?) Do you have access to make updates 24x7x365? Updating your website Managing your orders • • • • • • • • • • • • Is there a Content Management System (CMS)? Can you globally update company details? Can you add and edit menus, pages, and content? Can you edit ever single word in the system? Can you manage eMails and communications Can you setup SEO and manage analytics? View and manage (edit) all orders and AutoShips Administrator add orders (phone, fax, walk-in’s) Integration with fulfillment centers (API’s) Warehouse packing lists, shipping labels, etc. Download, shipping labels, track shipping Update all orders, mark as shipped, add tracking Working with your products Users, Permissions & Data • • • • • Add, edit, and manage users, distributors, customers View order history, and AutoShip history Manage communications and notes Role management, set user permissions Access to Business Critical Data Adding new products (physical vs. digital) Setting prices and commission values Adding, editing and updating inventory Setup distributor enrollment options Configure shippers and methods
  • 6. Needs vs. Wants Benefits vs. Features (also known as needs vs. wants) Distributor Back Office • Ability to make updates • Genealogies / Volume The Very Basics Real-Time Everything • Manage downline • 100% uptime & control • Enrollment • Purchase product(s) • Replicated sites • Downlines • Commission history • Sell products • Sales and volumes • Commission forecast • Enroll distributors • Manage commissions • Mange AutoShip(s) • Accept payments • Access to data / reports • Manage orders • Pay commissions • Communications • Sponsor details Payment Methods Shopping Cart / Purchasing • Manage customers • Security / PCI • Physical products • Manage distributors • Merchant accounts • Digital products • Communications • eCheck / offline ACH • AutoShip / recurring billing • Reports and data • PayPal • Shipping (FedEx, UPS, etc.) • View analytics • ePin / PrePaid code • Sales tax calculation • Company forms • eWallet • Order tracking Must Have Features (Needs) Wants Nice yet not Necessary • Lead capture pages • Mobile technology • Social Media Systems • Autoresponders • SMS / texting • Calendar system • Newsletter system • News system • F.A.Q’s system • Coupon system • Gift certificates • Banner system • Trouble tickets
  • 7. International Expansion International Expansion (over 6 billion served) It’s not just a matter of languages and currencies! Content: Country by Country • • • • • • • Commerce: Country by Country Languages by country • Site design layout by country • Site content by country • Menu’s by country • Pages by country • SEO (Search Engine Optimization) META data by country • Business forms and agreements by country • Currencies by country Products and Services by country Pricing and Commission Values per country Tax ID management by country Invoice numbering per country AutoShips by country Enrollment options by country
  • 8. Compensatio n Plan System This is “The Steak” (the other stuff is just sizzle) Calculated on-time, every-time and all-the-time! Compensation Plan, Genealogy, Commissions and History • • • • • • • • • • • • No second chances to make a first impression (to your distributor sales force) This is where your distributors expect you to shine – Real-Time EVERYTHING!! Can you run, view, adjust, close and pay your commissions on your own? How are you going to pay your commissions? Check / QuickBooks, eWallet, PayPal, Export register, etc.? Will your provider fit the key to the lock instead of the lock to the key? Every change is NOT a complete re-write! Are you going to be charged each time you want to review your plan? Are you going to be charged each time you want to make a minor change to your plan? How difficult is it to make changes to the compensation plan? New ranks, qualifications, bonuses, etc. How quickly can you implement promotions? Spotlight a new product? How readily accessible is your data? What about when you need specialized data? When new bonuses are added to the software do you get to take advantage of them? Do distributors have access to how and where they earned commissions (complete historical data)?