This document provides an overview of a course on Marketing Operations 2.0. It discusses how the marketing playing field has leveled due to low barriers and viral reach. It emphasizes embracing new engagement models, investing in driving forces within organizations, and applying engagement models both externally and internally. The course aims to help organizations transition from old to new models through a systems approach and collaborative framework. It tackles challenges like scaling growth, strategic alignment, customer profitability, and marketing intelligence.