Marketing Operations to-date has focused primarily on marketing automation, return on marketing investment, and work flow management. Here's how to take it to the next level, with much stronger impact on all of Marketing's stakeholders internally and externally.
Modern Marketing Center of Excellence ReportDemand Metric
Executive Summary
In March 2014, Demand Metric collaborated with Pardot/Salesforce to conduct a research study entitled “Marketing Report Card: Keeping our Seat at the Table” to identify how Marketing as a function is being perceived. While many of the insights drawn were expected, there were a few that were shocking.
Only 15% of organizations claimed to have an easy time justifying their marketing budget. Furthermore, just 12% of organizations felt that Marketing is perceived as a highly profitable revenue center, whereas 59% perceive Marketing as a ‘necessary’ or even ‘unnessary’ expense.
This best practices report will discuss how organizations can build a Modern Marketing Center of Excellence (MMCoE), turn these perceptions around, and drive revenue growth.
Table of Contents
- Executive Summary
- Introduction
- The Modern Marketing Maturity Model
- How to Improve Your Marketing Maturity
- How to Work the Modern Marketing Maturity Model
- Modern Marketing Center of Excellence (MMCoE)
- Benefits of a MMCoE to the Organization
- The Modern Marketing Center of Excellence (MMCoE)
- Why Consider Working with Demand Metric
- We Are the Marketers Behind the Marketers
- Our Best Practices Report Methodology
- Customer Feedback & Testimonials
- About Demand Metric
Gone are the days when marketing chiefs focused solely on the classic 4Ps: Product, Price, Promotions and Place - they now must take an integrated approach to drive company goals.
Modern Marketing Center of Excellence ReportDemand Metric
Executive Summary
In March 2014, Demand Metric collaborated with Pardot/Salesforce to conduct a research study entitled “Marketing Report Card: Keeping our Seat at the Table” to identify how Marketing as a function is being perceived. While many of the insights drawn were expected, there were a few that were shocking.
Only 15% of organizations claimed to have an easy time justifying their marketing budget. Furthermore, just 12% of organizations felt that Marketing is perceived as a highly profitable revenue center, whereas 59% perceive Marketing as a ‘necessary’ or even ‘unnessary’ expense.
This best practices report will discuss how organizations can build a Modern Marketing Center of Excellence (MMCoE), turn these perceptions around, and drive revenue growth.
Table of Contents
- Executive Summary
- Introduction
- The Modern Marketing Maturity Model
- How to Improve Your Marketing Maturity
- How to Work the Modern Marketing Maturity Model
- Modern Marketing Center of Excellence (MMCoE)
- Benefits of a MMCoE to the Organization
- The Modern Marketing Center of Excellence (MMCoE)
- Why Consider Working with Demand Metric
- We Are the Marketers Behind the Marketers
- Our Best Practices Report Methodology
- Customer Feedback & Testimonials
- About Demand Metric
Gone are the days when marketing chiefs focused solely on the classic 4Ps: Product, Price, Promotions and Place - they now must take an integrated approach to drive company goals.
How to guide - selecting an organizational structure for marketingDemand Metric
Does your marketing department have a solid infrastructure? Do all of your company’s marketing professionals understand their role/function in the organization? Is the chain of command easily understood or only loosely communicated to marketing staff?
Organizational (org) structures provide a framework within a company that ensures all employees are aware of their role and how they fit into the ecosystem of the business. Org structures present themselves on a spectrum anywhere from a traditional, top-down approach to more collaborative, flexible approaches. Org structures vary by company size, industry and business needs. Ideally, each company will create its structure based on their specific requirements and continue to update the org structure as changes occur, both internally and externally.
As marketing departments become more complex, with new technologies and initiatives appearing all the time, it is important that Marketing builds and maintains an org structure that will enhance their current and future plans.
This How-To Guide was designed to help you understand what the common org charts look like, the pros and cons of each structure and how to select the best org structure for your company.
- See more at: http://www.demandmetric.com/content/selecting-org-structure-marketing
Value is what most things in business are about. And in #Marketing Operations, best-practice companies are reaping higher value as they evolve toward a more sophisticated scope for what Marketing Ops (MO) entails.
Measured Marketing Lab November 2015 lecture at Boston University - College of Communications on the future of marketing and the rise of Marketing Operations as a role..
For an updated version of this presentation: https://www.slideshare.net/clearaction/embracing-marketing-operations-what-is-it-and-why-bother-127189818
Originally presented by Gary Katz
BrightTALK Marketing Operations Channel
September 26, 2008
See https://ClearAction.com
Aberdeen Group Report - Sales Intelligence: Preparing for Smarter SellingLexisNexis
Top-performing sales organizations are meeting the challenges of identifying the most likely buyers of their products and services through the deployment of sales intelligence solutions that introduce a wide variety of data streams to their front-line staff. By empowering their sellers with better information about their prospect companies, markets and individuals, these firms are able to maximize their chances of hitting quota, and at the same time create efficiencies within the sales operation environment.
This slide presentation is part of our digital strategy programme and put together in collaboration with my colleague Neil Kelley.
in here we look the Strategy part of SOSTAC (PR Smith), the RACE model (Dr. Dave Chaffey) some other models such as TOWS and Ansoff Matrix, and finally the introduction of a new e-marketing mix integrating on-line and off-line marketing activities.
Sales and Marketing Alignment Benchmarking ReportDemand Metric
How influential is sales and marketing alignment on achieving revenue goals? A Demand Metric Benchmark Study concluded that sales and marketing alignment is more than just “happy talk”; it has a real effect on revenue performance.
In June 2013, Demand Metric conducted a benchmarking study to assess the influences on sales and marketing alignment and how in turn in impacts revenue performance. Key findings from this study include:
• Not an “all or nothing” proposition: complete alignment of sales and marketing goals is related to the highest revenue achievement, but even partial alignment is far superior to none.
• Rose-colored glasses: Presidents, CEOs or owners of their firms are more likely to perceive strong or complete sales and marketing alignment than their sales and marketing teams.
• Two is better than one: Organizational structure is related to achievement. Separate sales and marketing teams outperform organizations where sales and marketing operate as a single, combined team.
• The one with the best tools wins: Mature implementations of sales and marketing systems, such as marketing automation or CRM, are having a significant impact on revenue achievement.
• Integration = Revenue: The highest level of revenue achievement coincides with the highest level of integration effectiveness between sales and marketing systems.
• Diminishing returns: once qualified leads account for 10% of total leads generated, revenue achievement remains flat even as the percentage of qualified leads increases.
Learn more about the impact of sales and marketing alignment on revenue performance by downloading a copy of the report.
Table of Contents
1. Introduction
2. Executive Summary
3. Research Methodology
4. Revenue Goal Acheivement
5. Perception of Alignment
6. Organizational Structure
7. Alignment & Technology
8. Leads & Lead Quality
9. Analyst Bottom Line
10. Acknowledgements
11. About Demand Metric
Research Methodology
The Demand Metric 2013 Sales & Marketing Alignment Survey was administered online over a period of June 24th through June 30th, 2013. During that time, over 600 responses were collected, 550 of which were complete.
All members of the Demand Metric community received email invitations to participate in the survey, and participation was encouraged through a random draw incentive for an iPad Mini.
While respondent email addresses were collected in order to facilitate the prize drawing, no identifying information was retained or considered in the analysis of the survey data.
Following collection of the survey data, Demand Metric used IBM SPSS statistics software to analyze the results and draw statistically significant conclusions.
How to guide - selecting an organizational structure for marketingDemand Metric
Does your marketing department have a solid infrastructure? Do all of your company’s marketing professionals understand their role/function in the organization? Is the chain of command easily understood or only loosely communicated to marketing staff?
Organizational (org) structures provide a framework within a company that ensures all employees are aware of their role and how they fit into the ecosystem of the business. Org structures present themselves on a spectrum anywhere from a traditional, top-down approach to more collaborative, flexible approaches. Org structures vary by company size, industry and business needs. Ideally, each company will create its structure based on their specific requirements and continue to update the org structure as changes occur, both internally and externally.
As marketing departments become more complex, with new technologies and initiatives appearing all the time, it is important that Marketing builds and maintains an org structure that will enhance their current and future plans.
This How-To Guide was designed to help you understand what the common org charts look like, the pros and cons of each structure and how to select the best org structure for your company.
- See more at: http://www.demandmetric.com/content/selecting-org-structure-marketing
Value is what most things in business are about. And in #Marketing Operations, best-practice companies are reaping higher value as they evolve toward a more sophisticated scope for what Marketing Ops (MO) entails.
Measured Marketing Lab November 2015 lecture at Boston University - College of Communications on the future of marketing and the rise of Marketing Operations as a role..
For an updated version of this presentation: https://www.slideshare.net/clearaction/embracing-marketing-operations-what-is-it-and-why-bother-127189818
Originally presented by Gary Katz
BrightTALK Marketing Operations Channel
September 26, 2008
See https://ClearAction.com
Aberdeen Group Report - Sales Intelligence: Preparing for Smarter SellingLexisNexis
Top-performing sales organizations are meeting the challenges of identifying the most likely buyers of their products and services through the deployment of sales intelligence solutions that introduce a wide variety of data streams to their front-line staff. By empowering their sellers with better information about their prospect companies, markets and individuals, these firms are able to maximize their chances of hitting quota, and at the same time create efficiencies within the sales operation environment.
This slide presentation is part of our digital strategy programme and put together in collaboration with my colleague Neil Kelley.
in here we look the Strategy part of SOSTAC (PR Smith), the RACE model (Dr. Dave Chaffey) some other models such as TOWS and Ansoff Matrix, and finally the introduction of a new e-marketing mix integrating on-line and off-line marketing activities.
Sales and Marketing Alignment Benchmarking ReportDemand Metric
How influential is sales and marketing alignment on achieving revenue goals? A Demand Metric Benchmark Study concluded that sales and marketing alignment is more than just “happy talk”; it has a real effect on revenue performance.
In June 2013, Demand Metric conducted a benchmarking study to assess the influences on sales and marketing alignment and how in turn in impacts revenue performance. Key findings from this study include:
• Not an “all or nothing” proposition: complete alignment of sales and marketing goals is related to the highest revenue achievement, but even partial alignment is far superior to none.
• Rose-colored glasses: Presidents, CEOs or owners of their firms are more likely to perceive strong or complete sales and marketing alignment than their sales and marketing teams.
• Two is better than one: Organizational structure is related to achievement. Separate sales and marketing teams outperform organizations where sales and marketing operate as a single, combined team.
• The one with the best tools wins: Mature implementations of sales and marketing systems, such as marketing automation or CRM, are having a significant impact on revenue achievement.
• Integration = Revenue: The highest level of revenue achievement coincides with the highest level of integration effectiveness between sales and marketing systems.
• Diminishing returns: once qualified leads account for 10% of total leads generated, revenue achievement remains flat even as the percentage of qualified leads increases.
Learn more about the impact of sales and marketing alignment on revenue performance by downloading a copy of the report.
Table of Contents
1. Introduction
2. Executive Summary
3. Research Methodology
4. Revenue Goal Acheivement
5. Perception of Alignment
6. Organizational Structure
7. Alignment & Technology
8. Leads & Lead Quality
9. Analyst Bottom Line
10. Acknowledgements
11. About Demand Metric
Research Methodology
The Demand Metric 2013 Sales & Marketing Alignment Survey was administered online over a period of June 24th through June 30th, 2013. During that time, over 600 responses were collected, 550 of which were complete.
All members of the Demand Metric community received email invitations to participate in the survey, and participation was encouraged through a random draw incentive for an iPad Mini.
While respondent email addresses were collected in order to facilitate the prize drawing, no identifying information was retained or considered in the analysis of the survey data.
Following collection of the survey data, Demand Metric used IBM SPSS statistics software to analyze the results and draw statistically significant conclusions.
Examples of conscious integration of learning organization principles into Marketing are scarce. We’re just starting to acknowledge that we’re behind other organizational functions in our learning process.
Interaction Bridges: Collaboration Tool for Marketing AccountabilityClearAction Continuum
Build interaction bridges to overcome commitment gaps, by sensing your collaborator's interaction style clues and leveraging the style components you have in common.
Sales is an area where many companies find the outcomes belie investments and outcomes. Many companies attempt sales transformation in a piece-meal fashion. In this paper, we discuss the framework for sales transformation and five fundamental levers of sales transformation.
Rewiring marketing: a practice based approachBrowne & Mohan
Many marketing managers are not aware if they are leveraging marketing efforts correctly or getting the returns that they anticipated. Often people believe transforming marketing is all about creating some digital assets. Marketing transformation is not piece meal improvement. The primary purpose of a marketing transformation is to increase the ROI of marketing your company. In this white paper, Browne & Mohan consultants share a practice based approach to marketing transformation.
Rewiring sales organization for growth and scaleBrowne & Mohan
With markets becoming volatile and uncertain, shortening of products and commoditization, sales function is facing huge challenges. Companies need to rewire their sales organization to provide it with enough flexibility, visibility, actionable intelligence and ownership for employees. In this Whitepaper, Browne & Mohan consultants share how to rewire sales organization to set the company for revenue growth and scaling up.
With the Help of Advanced Lead Management Software.pdfrahulkmm1997
In today's competitive business landscape, efficiently managing leads is paramount for sustained growth and success, whether you're a small start-up or a large enterprise. Lead management software steps in to offer powerful tools and features to streamline your sales pipeline and drive revenue. This vital tool facilitates the orchestration of lead-related activities throughout the customer acquisition journey, encompassing lead generation, qualification, and conversion through tailored strategies. It empowers marketing and sales teams to handle leads effectively within their pipeline, offering functionalities for lead generation, segmentation, nurturing, scoring, routing, and performance measurement. In this comprehensive guide, we'll explore everything you need to know about lead management software, its benefits, key features, and how to choose the right solution for your business.
Lead management is the process of capturing, tracking, and managing leads through the sales cycle. It involves identifying potential customers, nurturing them through targeted communications and follow-up activities, and converting them into paying customers. Technology is used to streamline and automate the process.
ARTWORK Markus Linnenbrink HOWTOSURVIVE, 2012, epoxy resin .docxrossskuddershamus
ARTWORK Markus Linnenbrink
HOWTOSURVIVE, 2012, epoxy resin
on wood, 13" x 17"
Spotlight
64 Harvard Business Review July–August 2014
SPOTLIGHT ON THE NEW MARKETING ORGANIZATION
Aditya Joshi is a partner at
Bain & Company, a leader in
the Customer Strategy and
Marketing practice, and the
head of the firm’s Marketing
Excellence area.
Eduardo Giménez is a
partner at Bain and a
member of the firm’s
Consumer Goods practice
in Europe, with a focus on
marketing organizations.
Decision-Driven
Marketing
Good decision processes break down silos
and improve performance. by Aditya Joshi
and Eduardo Giménez
Marketers have always had to build brands, create demand, promote sales, and help their companies earn custom-ers’ loyalty. But today’s turbulent environment means they must play critical new roles: They must be strate-gists, allocating scarce resources to support company priorities and increasing return on investment. They must be technologists, tracking and capitalizing on the most useful of the sophisticated technologies that are flooding their field. And they must be scientists, because the future of their business may not look much like the
HBR.ORG
July–August 2014 Harvard Business Review 65
requires a new mind-set for all the parties concerned
and a shared commitment to rethinking how deci-
sions are made and work is done. To be sure, some
companies will find that they need to consider orga-
nizational changes as well. But the decision perspec-
tive helps them establish a firmer foundation for any
restructuring and drives progress in the interim.
Typically, three categories of marketing-related
decisions cross organizational seams:
Strategy and planning decisions involve aligning
marketing goals with business and customer strat-
egies and aligning the priorities of marketing and
sales. These decisions typically address questions
such as:
• On which customer segments and product lines
should we focus marketing support?
• What is the optimal level of spending, and what
is the right allocation among vehicles and channels?
• What is the testing and learning plan?
Execution decisions, the marketer’s traditional
purview, are more challenging than they used to
be. A proliferation of marketing vehicles and digital
technologies has vastly increased the complexity of
creating and delivering messages and offers in an en-
vironment where ever-faster execution and relent-
less budget pressure are the norm. These decisions
include issues such as:
• Which product features should we highlight in
our marketing efforts?
• What incentives should we give customers to
get them to try or buy our offerings?
• What is the right mix of traditional and digital
marketing vehicles?
Operations and infrastructure decisions cover
all the new capabilities that are increasingly impor-
tant to marketing’s success. They address questions
such as:
• How will new marketing technologies and tools
be evaluated, boug.
Stepping Up to the Challenges of Digital MarketingCognizant
"The advent of digital has dramatically impacted how CMOs run their marketing operations. By identifying and employing the processes, business models and technologies required in today's digitally intensive business environment, companies can strengthen their brand, enrich their relationships with customers, and manage an increasingly complex mix of partners, processes, and technologies.
Revolutionize Your Sales and Marketing Unleashing the Power of Software Solut...IlesanmiDare
"Supercharge Your Sales and Marketing Success: Mastering the Game with Cutting-Edge Software Solutions! Discover the Secrets to Streamline Processes, Drive Growth, and Build Unstoppable Customer Relationships. Unlock the Power of Sales and Marketing Software and Catapult Your Business to New Heights!"
Sean Donnelly is a Senior Research Analyst at Econsultancy. He spoke recently at DMX Dublin 2018.
For more info on DMX Dublin, please visit www.dmxdublin.com
Sales, Marketing & Service Optimization: Strategies for Accelerating GrowthCognizant
Revenue growth requires more than IT cost-cutting and increased efficiencies. Across industries, top-line growth requires a focus on customer relevance and on sales, marketing and service effectiveness.
Happy Juice principles: How to create a marketing organization that informs a...Browne & Mohan
Many companies spend lot of marketing without realizing the expected benefits. This happens because they simply lack a coherent approach. In this white paper, Browne & Mohan consultants share a proven empirical approach that makes sure your marketing efforts do perform.
The Power of Sales and Marketing: Driving Business Growth and AlignmentSaletancy
Learn the vital role of sales and marketing for businesses and how aligning these functions can boost revenue and brand reputation. Discover the advantages of hiring a specialized marketing company to enhance your sales and marketing efforts. Explore the power of effective communication, shared goals, and leveraging technology for success. Improve your business strategies and focus on core competencies while leaving marketing to the experts. Get ready to elevate your business growth and success! Get access now: For more info-visit saletancy.com
b2b lead generation and appointment setting servicesFunnL
B2B lead generation and appointment setting services are specialized solutions aimed at identifying potential business customers and scheduling sales meetings for B2B companies. These services use a combination of strategies, including email outreach, social media engagement, content marketing, and cold calling, to attract and nurture leads. The primary goal is to fill the sales pipeline with high-quality prospects that match the company's ideal customer profile.
By outsourcing these tasks to experts, businesses can focus on closing deals and servicing clients, rather than spending valuable time on prospecting. These services are particularly beneficial for companies looking to expand their market reach, enter new industries, or scale their sales operations efficiently.
Effective B2B lead generation and appointment setting involve thorough research to personalize approaches, timely follow-ups to keep potential clients engaged, and a deep understanding of the target market's pain points and needs. This approach not only ensures a steady flow of qualified leads but also sets the stage for successful sales meetings, ultimately leading to higher conversion rates and business growth.
Similar to Moblizing Marketing Ops: Interactive Web 2.0 World (20)
A sneak preview of my latest thinking, in which I parallel Web 2.0 and Marketing Operations. I have not presented this work live as of 5/11/09.
See https://ClearAction.com
Jump-start your organization’s awareness of marketing effectiveness and efficiency improvement opportunities. Socialize your assessment results through this coffee table book with more than 2 dozen analyses and recommendations. Get insights on becoming more scalable, more flexible, and more competitive.
See https://ClearAction.com
7 ways Marketing Operations is your company's best bet to...
Ensure that success can be measured and replicated
Leverage systems and processes to enable consistently excellent performance
Run its marketing department more like a business.
Read more: https://ClearAction.com
Marketing Metrics, Technology, & Customer Experience: bringing it all together, presented by Lynn Hunsaker at the 2014 Marketing Operations & Technology Summit
While the average starting point for all #MarketingOps objectives included in this study was “practiced less than 50% of the time,” it is encouraging to note that the near-term expected performance target for all MO objectives is within the range of “practiced 79%-85% of the time.”
Marketing Operations (MO) is an emerging discipline with the potential to significantly increase performance and accountability in complex marketing organizations. It leverages a strong front-end infrastructure to reinforce marketing strategy and back-end programs and tactics. This article identifies the characteristics that signal your organization's readiness for MO.
Overreacting to events, tackling symptoms rather than underlying fundamental problems and jumping to please the boss can prove fatal. Crippled marketing efforts can leave promising companies in the dust, or at least handicapped at the starting gate. Admired companies are leveraging Marketing Operations to improve performance and measure ROI as they refine their marketing organizations using an operational focus.
For an updated version of this presentation: https://www.slideshare.net/clearaction/marketing-efficiency-assessment-127189827
Jump-start your organization’s awareness of marketing effectiveness and efficiency improvement opportunities. Socialize your assessment results through this coffee table book with more than 2 dozen analyses and recommendations. Get insights on becoming more scalable, more flexible, and more competitive.
See https://ClearAction.com
For an updated version of this presentation: https://www.slideshare.net/clearaction/7-deadly-sins-of-marketing-127189719
7 ways Marketing Operations is your company's best bet to...
Ensure that success can be measured and replicated
Leverage systems and processes to enable consistently excellent performance
Run its marketing department more like a business.
Read more: https://ClearAction.com
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
Experience unparalleled EXTENDED STAY and comfort at Skye Residences located just minutes from Toronto Airport. Discover sophisticated accommodations tailored for discerning travelers.
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Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
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Moblizing Marketing Ops: Interactive Web 2.0 World
1. Marketing Operations 2.0: MObilizing Marketing for a Web 2.0 World
By Gary M. Katz
Web 2.0 has transformed how most organizations do marketing from the outside
in. It provides us with:
• New channels and tools to more efficiently reach our audience
• A collaborative platform to engage and dialogue with customers and other
stakeholders
• A greater focus on organizational integrity and transparency (often due to
external scrutiny)
Marketing Operations (MO) is the yin to Web 2.0ʼs yang.
It provides:
• New initiatives and tools to strengthen operational muscle and agility
• A holistic framework to mobilize cross-functional alignment and
accountability behind Marketing strategy
• A greater emphasis on organizational integrity and transparency (ideally
due to a proactive desire to align external messaging with performance,
before the organization is scrutinized)
While Web 2.0 provides the state-of-the-art external transportation system (the
latest version of the Information Superhighway), MO provides the internal
transportation system and supporting infrastructure. This includes:
• The entire vehicle – including the engine and other subsystems (the
means of transportation)
• The highways, roadways and bridges (the integration elements)
• The traffic controls, signals, rules of the road, law enforcement
(marketing/brand governance)
• Mechanics equipped with testing, calibration and alignment tools to
maximize the vehicleʼs performance (optimization)
• Driverʼs education and training (competency development)
• The roadmaps and navigation resources to get from here to there
(strategic direction/shared vision)
You get the picture.
No surprisingly, savvy executives are embracing MO because they see how it
can help them (the navigators) and their program managers (the drivers) to plot
the optimal course to reach their destinations in the new world of Web 2.0.
2. Defining Marketing Operations
As a relatively new discipline, itʼs important to have a common understanding of
what we mean by Marketing Operations. Hereʼs my companyʼs definition:
Marketing Operations is a comprehensive, end-to-end operational discipline
that leverages processes, technology, guidance and metrics to run the
Marketing function as a profit/value center, growth driver, change catalyst
and fully-accountable business.
MO reinforces Marketing strategy and execution with a scalable and
sustainable enabling infrastructure. In addition, MO seeks to nurture a
collaborative, well-aligned ecosystem, both within and outside the Marketing
department, to drive achievement of enterprise strategic objectives.
A key vision for Marketing Operations is to help transform the Marketing function
from a service organization (think marcom shop or tactical vehicle) to a vital
strategic partner to the CEO and the rest of the executive team.
To accomplish this lofty objective, MO needs to help Marketing substantially raise
its game. Hereʼs how:
• Convert insight to value
• Accelerate the Sales and Buying process
• Scale the Marketing function for growth
• Deliver the enterprise strategic agenda
• Maximize customer profitability
• Demonstrate measurable Return on Marketing
3. Convert Insight to Value
Many companies are guilty of under-investing in their marketing intelligence.
Even those organizations that invest heavily may lack confidence in the integrity
of the data or data source. Knowledge gaps are prevalent, as insight tends to
stay in the field. Disagreement over how to interpret a “fact” is the norm. Often,
because executives donʼt hold one another accountable to explain the
assumptions underlying their thinking processes, the modus operandi is “gut feel”
and seat-of-the pants decision-making. Power and authority tends to rule the day,
not necessarily the best business case.
MO uses tools such as gap analysis, win-loss analysis, SWOT analysis,
competitive and industry benchmarking, surveys and customer advisory boards
to document key lessons, anticipate market/customer shifts, benchmark against
best practices, better understand where customers are in the buying cycle and
create innovative, customer-driven products and services. We need to be more
than a data aggregator. We need to be a key center of business intelligence for
our enterprises – an integral resource to empower them to make the best
decisions possible, to become learning organizations.
Accelerate the Sales and Buying Process
Marketing is typically vested with generating sales leads, but often is seen as
guilty of providing Sales with unqualified leads. The result, according to Sirius
Decisions, is that only 20% of the ”leads” from lead generation programs are
followed-up by Sales, 70% of which are disqualified. Shockingly, 80% of those
“disqualified” leads buy anyway, within 24 months – from the company, or worse,
a competitor.
A key role of MO is to ensure that the campaigns and sales tools Marketing
develops are geared toward enabling Sales to help its customers to buy. We
must actively work to align the prospecting, selling and buying processes. We
need to take ownership of lead nurturing – proactively identifying and addressing
the “low touch” prospects that are not ready to buy today and need to be nurtured
through the sales funnel. Tools such as lead scoring methodologies and
automated permission-based lead nurturing systems and processes enable
Sales to focus on “high-touch,” ready-to-buy qualified leads. We can also apply
this same nurturing strategy to the customer reference challenge. We can build a
pipeline of qualified customer references that support both Sales and Marketing
requirements and ensure that our customer reference assets are a renewable
resource. By providing this type of value, MO can help the Marketing-Sales
brotherhood become a true partnership, rather than an antagonistic relationship.
4. Scale the Marketing Function for Growth
As companies grow, they tend to become increasingly complex, and,
correspondingly, inefficient. This tends to lead to poor resource utilization, siloed
thinking, duplication of efforts, ineffective knowledge transfer and a variety of
other ills.
MO must tackle this challenge by conducting regular ʻhealth checks” to determine
investment leverage areas, uncover inefficiencies and define a prescriptive or
“shared vision” (depending on the need) roadmap for change. It is incumbent on
us to take responsibility to manage what seems like “unmanageable complexity,”
using all the tools at our disposal as appropriate: charter definition, roles and
responsibilities clarification, rules of engagement, process mapping and design,
business cases, best practices documentation, knowledge management, centers
of excellence and, of course, marketing automation. Iʼve listed marketing
automation last on purpose. Most companies lead their Marketing Operations
efforts with marketing automation (CRM, campaign management, Marketing
Resource Management, dashboards). The tough lesson learned is that
technology is a means, not an end in itself, and that the most successful
marketing automation deployments are holistic in nature. They are specified and
built from a comprehensive understanding of the enterpriseʼs knowledge, its
cross-functional processes, its culture and its business objectives. Itʼs our job to
ensure that marketing automation investments are embraced and utilized –
through executive-level sponsorship, education, socialization and enlisting
stakeholder champions and data stewards.
Delivering the Enterprise Strategic Agenda:
Marketing has a significant opportunity to play a more influential role at the
enterprise strategy table. In order to do so, we need to align our priorities with
the enterprise strategic agenda.
Through methodologies such as messaging alignment, building shared purpose
and vision, and marketing governance aimed at helping the organization “live the
brand,” we can play a vital role in linking strategy to execution. Perhaps most
importantly, through education and socialization to achieve buy-in for new
Marketing initiatives, we can catalyze change both in- and outside Marketing to
overcome employee ambivalence, confusion, resistance and passive-aggressive
behavior that can be unintentionally or consciously transferred to customers,
partners, press, analysts and other target audiences. In short, MO can raise the
stature of Marketing from a perceived cost center and a resource drain to a
valued strategic partner.
5. Maximizing Customer Profitability
Thanks to the level playing field the new Internet provides, customers are
becoming more sophisticated than ever. As a result, itʼs continually more
expensive to entice new customers in the midst of exponential fragmentation of
advertising technologies and venues. Companies that can retain high-value
customers have great advantages in cost reduction, market share, price premium
and profitability compared to those companies that focus on customer acquisition
alone.
Some of the approaches used in MO to optimize customer profitability include
Customer Lifetime Value and Customer Franchise Value calculation; capturing
Voice of the Customer through advisory boards, user groups, blogs, surveys,
complaints and other forums; mobilizing customer-facing resources to meet
customer expectations; and refocusing resources to win back at-risk customers.
A key part of our value proposition is linked to how well we contribute towards
helping our enterprises to retain its best customers and give them the best
customer experience possible.
Demonstrating Measurable Return on Marketing
Most executives view the ability to demonstrate Marketingʼs value, the return on
Marketing, as the Holy Grail for MO. Over the past decade in particular, company
executives have demanded, with growing intensity, clarity in the return on
investment related to marketing expenditure. In many companies, this has put
Marketing in a defensive position to prove its value to the organization, to
quantitatively select marketing projects with the highest expected return, and to
prove the necessity of funding its marketing strategies and staffing levels through
compelling business cases – often with a short-term orientation.
MO is vested with overcoming this challenge through strategies such as metrics
definition; linking CEO-level goals and to activity-level goals via a cascading
methodology; identifying and tracking leading and lagging indicators through
dashboards and balanced scorecards; tracking and managing individual and
team performance; and fine-tuning forecasting with predictive modeling. By
putting operational focus on the measurement process, MO enables Marketing to
be more accountable and in better control of its charter, its resources – and
ultimately – its destiny.
6. The Potential Impact of Marketing Operations in Organizations
Since it is still in its relative infancy, Marketing Operations is often viewed in a
limited way – as a service organization or an efficiency vehicle or “the process
police.” This narrow view of Marketing Operations reinforces and perpetuates the
status quo of Marketing. What we need is a new modus operandi for Marketing,
and a holistic, strategic approach to Marketing Operations can be the vehicle to
change that MO.
Itʼs hard work and weʼll be challenged to unlearn some of our old ways of
thinking, but a new MO for Marketing in organizations holds great promise for
executives and marketers alike.
If youʼre a marketing professional:
• Youʼll be in a stronger, less vulnerable position when budgets are
scrutinized
• Youʼll be part of a learning-oriented environment where youʼll develop the
fundamental skills and enabling infrastructure to operate effectively, stay
accountable, and benefit from Marketing Operations-driven improvement
programs, such as new competency development
• Youʼll be happier, better utilized for your unique talents and more
motivated to stay with your organization
If youʼre a CMO, youʼll be blessed with:
• An injection of left-brain thinking into the typically right-brained Marketing
function
• The means to shift your enterpriseʼs priorities from short-term fixes to long-
term strategic initiatives, increasing your likely tenure.
• An operational partner – a Chief of Staff – that is solely focused on
optimizing your scarce resources, making course corrections, measuring
results, and winning enterprise-wide support
If youʼre a CEO:
• Your cross-functional teams – Marketing, Sales, IT, etc. – will work in
greater collaboration and alignment, mobilizing your resources
• Your employee turnover and, consequently, your customer churn, will
decrease
• Your Marketing function will contribute more substantially toward your top-
and bottom-line growth, achieving your enterprise strategic agenda and
helping you win in the market
7. Resistance is futile. Itʼs in your best interests to fully embrace a holistic, strategic
view of Marketing Operations today. No matter what role you play in your
organization, MO is the best means to navigate toward your personal, team and
enterprise goals in the new world of Web 2.0.
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