Alok Singh is seeking a new role in finance and accounting with 5 years of experience as an AR Specialist at Maersk Global Service Centre in Pune, India. He has successfully migrated AR and ICP processes to Pune and publishes monthly KPI reports. Alok has experience in invoice processing, cash application, collection reporting, and team management. He is proficient in MS Excel and has strong communication, client relationship, and coaching skills.

1. ALOK SINGH Phone: +91 83 90 208043
AR Specialist-Maersk Global Service Centre Email Id: alok.k.singh86@gmail.com
PUNE, INDIA
Seeking professional enrichment in Service Delivery within Finance and Accounting Domain with an organization
of repute.
Total w ork e xpe rie nce of 5 ye ars and curre ntly w orking as AR Spe cialist with Maersk Global
Service Centre
KEY BUSINESS SKILLS
 Successfully done migration of AR & ICP Process.
 Work Lead for Invoice Processing, Cash Application and Collection Reporting (AR Process).
 Good exposure of Team Management, Work Allocation and managing Relations with Internal and
External Clients.
 Excellent in MS Excel.
PROFESSIONAL SKILLS
 Client Relationship and Value Creation
 Coaching and Training
 Able to motivate and lead others in a team environment and Strong decision making.
 Excellent communication skills, both written and verbal.
 Track record of delivering results with deadlines.
 Team Management & Team Engagement.
EMPLOYMENT AND EXPERIENCE DETAILS
Maersk Global Service Center India, Pune Oct 2010 – till date
Maersk Global Service Centre India Pvt. Ltd. as AR-Specialist
Sep 2014 to till now
 Promoted as AR Specialist
 Successfully migrated ICP and AR Cash Application Process from Headquarter Copenhagen to Pune GSC.
 Taking Care of Inter-company process and Cash Application.
 Publishing monthly KPI report to Partners in Copenhagen Management and Pune Management Team.
 Bimonthly calls with service partners to assess team’s performance and feedback for team and
performance.
 Conducting training on process to align team efforts.
Maersk Global Service Centre India Pvt. Ltd. as Process Expert
May 2013 to Aug 2014 (1year- 4 months)
 Worked as Ops and Work Lead for Invoice Processing Team and North American Team respectively.
 Preparing daily workloads for staff & coordinating the daily allocation of work.
 Handling complaints (from both team and customers) and proving solutions on different aspects.
 Publishing Dashboard to different clients for weekly and monthly performance of Process.
 Conducting Periodic Team Meeting with higher Management.
 Conducting Team Events and TNIs for existing team members and hires.
 Mentoring Team Performances periodically and taking One-o-one with Team Members for their monthly
Performance and passing Feedbacks to Manager.
 Providing prompt and accurate information on individual performance.
 Analyzing the individual performance of each team member and motivated them to perform extra mile.
 Organizing training workshops to improve the performance of the members who were lagging behind in
terms of performance.

2. ALOK SINGH Phone: +91 83 90 208043
AR Specialist-Maersk Global Service Centre Email Id: alok.k.singh86@gmail.com
PUNE, INDIA
Maersk Global Service Centre India Pvt. Ltd. as Senior Associate
Apr 2012 to Apr 2013 (1 year - 1 month)
 Promoted as Senior Associate and started working as Team Mentor for Invoice Processing, Cash
Application and Collection Team.
 Maintained Team SLA database, Volumes analysis & KPI reporting.
 Reported People Performance Management to Higher Management for half yearly and yearly Appraisals.
 Helped Management in different type of Management Ad-hoc reporting.
 Managed relations & communication with customers via mails, calls, conferences for all sub process.
 Maintained Training Plan for new hires and their Responsibilities.
Maersk Global Service Centre India Pvt. Ltd. as Associate
Oct 2010 to Mar 2012 (1 year- 6 months)
 Joined Pune GSC (Maersk GSC) as Fresher Associate and worked for APM Terminals North America.
 Joined as Billing Team Member for 1.5 yrs. and managed entire Billing Process for 8 Terminals -North
American Clients.
 Creating invoices to different customers for their Services.
 Preparing Month-End Report for Invoice Reconciliations against IFS (ERP).
 Allocating work to different Team Members.
EDUCATIONAL QUALIFICATION
 Master of Business Studies – Bharti Vidyapeeth, Pune. Year 2008-10
 B.Com – Maharaja Ranjit Singh College, Indore. Year – 2004-07
PERSONAL INFORMATION
Date of Birth : -6th
June 1986
Location Preference : - Any metro cities
Mailing Address : - F-702, Palladium Homes, Dhanori, Pune-15
Passport : - Yes
Status : - Married