The document is a resume for Nitasha Pandey providing details of her professional experience and qualifications. She has over 15 years of experience in operations, HR, administration, finance and credit card management roles. Her most recent roles include freelance yoga instructor since 2012 and assistant manager of HR and operations from 2010 to 2012. She holds a bachelor's degree in political science and has participated in career development programs to enhance her skills.

1. C- 107, Shivalaya Apartment,
Plot No – 14, Sector – 56
Gurgaon- 122003
NITASHA PANDEY Ph: 09810520597
E-mail: nitasha.pandey0307@gmail.com
SYNOPSIS
 Proficient in managing successful process operations, HR operations, administration & experience
of service standards for business excellence.
 Hands on experience in credit and Financial operations, account reconciliation, account payable,
Credit card dispute process, chargeback and Administration.
 A thorough professional with a proactive attitude, capable of thinking in and out of the box,
generating new solutions and ideas.
 Well-disciplined with proven ability to manage multiple assignments efficiently under extreme
pressure while meeting tight deadline schedule.
 Strong analytical skills, Ability to understand business and process of information.
 Possess excellent interpersonal, communication and organizational skills with proven abilities in
team management, customer relationship management and credit card management.
CAREER HIGHLIGHTS
Freelancing Yoga Instructor Nov’12- Till date
 Conducting Yoga session for women as per their physical and situational requirements
 Tracking the improvement by constant monitoring and feedback
Panoptes India Pvt Ltd Assistant Manager- HR & Operations Dec’10- Apr’12
 Managing entire process of operations, HR and administration
 Responsible for management of expenses on travel and accommodation by sales team and
management of other general day to day expenses within the office
 Responsible for arrangement of travel and accommodation for sales team
 Responsible for management of bill processing of the third party vendors
 Tracking the schedule of the sales team for the entire day and reporting the same to sales
head
HCL Comnet Ltd. Admin Executive Sep’08- Apr’09
 Managing Admin related jobs including Front Office management
 Coordinating with different departments to organize small events within the Company like,
Client visit, Employee Birthday, celebrate Festivals etc.
 Coordinating with various departments to resolve their general concerns

2. Agilent Tech International Pvt. Ltd. Finance coordinator Apr’06- Jul’08
 Coordinating with US and Europe employees of Agilent Technologies regarding issues of their
business card and settling the same
 Extracting monthly reports from the database and preparing the final data on excel using
various formulae
 Look for the missing receipt and procedure for the correct entry on the account
 Reconcile the outstanding account and make the correct adjustment entries
 Work on the account payable platform for the appropriate proceeding of the accounting
 Publishing newsletter regarding data, rewards and recognitions, process updation, monthly
trainings and entertainment
Xansa India Ltd. Chargeback Analyst Oct’04-Apr’06
 Implementing the VISA dispute process, while analyzing the dispute raised by the cardholder
 Analyze dispute reasons, process appropriate chargeback as well as the correct accounting
entry on the cardholder’s account
 Reconciliation of the cardholder and merchant’s account on the basis of the investigation
 Preparing procedure manuals, query handling and apprising the team as per the VISA
regulations
 Adhering to service level agreements with quality resolutions.
 Initiating the resubmission request received from the merchant acquirer.
 Analyzing fraud cases and process the appropriate investigation.
 Conferencing with client about process related issues.
NIIT Smart Serve Executive- Transaction Process Jan’04-Oct’04
 Routing the customer requests which comes as scanned images, to the respective Worktypes.
 Preparing MIS for different types of errors of all the respective worktypes and forward the
same to the process head.
 Worked as quality checker for the processes Data Locator that is one of the best surveyors for
UK and COMCAST, which deals in cable connections.
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ACADEMIC HIGHLIGHTS
LEVEL/ COURSE SCHOOL/ COLLEGE/ INSTITUTE COMPLETION YEAR/ DURATION
CLASS XII SSK KHALSA GIRLS SR SEC SCHOOL 1999
GRADUATION (B. A. HONS.- POLITICAL SCIENCE) PGDAV COLLEGE(DELHI UNIVERSITY) 2002
CAREER EDGE NIIT TECHNOLOGIES 6 MONTHS
PERSONAL DETAIL
 Date of Birth : July 03, 1981
 Marital Status : Married

3.  Hobbies : Teaching, Home making