JoAnn Heck has over 30 years of experience in various roles including information technology help desk support, administrative support, graphic design, program coordination, nursing, and education. She has extensive knowledge of Microsoft applications, IT service management platforms, mainframe systems, and medical terminology. Her background includes positions providing IT support, administrative assistance, customer service, and healthcare services. She aims to utilize her experience and skills in information technology, administration, customer service, and healthcare to contribute value to organizations.