Jeffrey Friedman is an experienced technical writer and consultant with over 18 years of experience writing procedures, manuals, presentations, and other documents for various industries. He has expertise in areas such as administration, business development, information technology, marketing, and medical fields. Friedman provides technical writing services and can work on documentation for projects involving hardware, software, systems, and content management. He has worked for many large companies on documentation for various systems and projects.

1. Jeffrey Friedman
390 Kinderkamack Road Oradell, NJ 07649
(201) 314-8777 201 262 7222 - Church Phone ---
jefffriedman_1@hotmail.com
Technical Profile: An experienced technical writer and consultant specializing in documentation
management, web content development, communications, large scale management and merger
presentations. Areas of expertise include: Administration, arts, business development, deregulation,
document control, energy, graphics, information technology, medical editing, and marketing. Knowledge
of technical programs including: Frame Maker, Microsoft Suite.
 _______________________________________________________________
 Jeff Friedman
390 Kinderkamack Rd
Oradell, New Jersey, 07649
Phone: Cell Phone 201 314-8777 / 201 262-7222 - VOL CHURCH DUTIES
Email: jefffriedman_1@hotmail.com .... FriedmanJeff10@Yahoo.com
Key /Skills and Attributes / Basics
Over 18 years’ experience in Technical and Procedural Writings, Q/A, H /R,
Safety, D/R, Hiring Practices, SOP’s and Presentations including documentation
analysis and content/information management for several Fortune 500 companies/clients.
Worked on several documentation and I/T development and lifecycle project(s).
Documentation created and researched that required the development of new
organizational structure(s) and functions.
Have taken minutes and written newsletters and briefs from several high level
meetings where all parties are interested in stating their project objectives …
(for change management process / requirement(s), or in the new company
direction(s) .... or for the new polices process (usually requiring the business to
move/change - forward).
Provided technical writing and special services, presentation materials for a
multitude of projects and have always pursed consulting opportunities for myself, for my
company and for other writers and analysts.

2. Hardware/Software Experience includes but is not limited to:
IBM PCs / PS2s /PC Compatibles
Harris Systems
Laptops - Dell / Toshiba Techra
Unix Hardware / Software
Wang Systems / Data General Systems
HP, Dec, Vax and, Prime Systems, SWAP-Banking
Kodak and Digital Systems
Compaq Deskpro, Gateway Systems
NECS, NEXT, Dell Pentium
AS400 and A G EDWARDS Systems
Microsoft Suite Advanced Windows, Word, Excel
Graphics - Harvard, Powerpoint, Pagemaker,
Visio (limited), Freelance, IBM Storyboard
Word Perfect, Lotus Notes
JCL, CICS, MVS, TSO and APL programming languages
for programmers instructs and computer operations.
Portfolio management / Equities software and balancing systems
HTML, (and some and knowledge limited knowledge of Front Page)
and Web Content
Legacy systems
Computer Associates equipment instructs and systems.
IMI Mapping Images - Procedural Writing.
Paradox and Foxpro and Robohelp.
FrameMaker/PageMaker.

3. (MS Suite Operations – Advanced Skills per Chubb Institute Training).
Background Brief - Systems and Writings ----------
Pharmacy / Drug Order Entry Systems and Blend Plant Operations and
Pharmacy Administration Systems – Hoffmann La Roche.
Nabisco Ingredient Systems – Pansophic Corporation – Nabisco Brands.
Universal Music Group – Internal Artist Discography and CD/DVD Sales Action
Systems, Royalities.
Global Banking and I/T Operations – SBC, UBS, S.G. Warburg and
Disaster Recovery Systems – UBS
CA - Commodities Systems - Crediete Agricole-C/A-Cibar Systems and Letter of
Credit Systems and Internal Communications Systems - MS - Merrill Lynch and
Lucent Technologies
Medical Device Writings – Datascope/Maquest – Heart and Patient Monitors
Hertz/Penske – Fleet Leasing/Rentals Systems – Fortrex Systems
Macy's Retail Systems – (College- P/T Job-Floor / Manager-White Flower Designation)
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Most Recent 2013 and Past History-Corporate Details
AMAC Corp – Division of Tunstall/UK – Medical Alert Devices
2011-2012
This is a short term Medical Communications Systems Writing Position. The
position is for in Tele-health Communicat ions the Quality Assurance division
doing editing and gathering facts for SOP’s and QIP’s – for Quality
Implementation Plans for QMS – the Quality Management System. Basically,
documents needed for an Internal Audit Review from a sister company called Customer
Innovations/CI. Research in coordination with the larger firm called Tunstall
which is much larger and more like the parent company and located in the UK.
This is a short term Consulting Position which is aimed at getting a passing
grade for the audit. The position has a great deal of proofreading, quality
controls and guidelines, research and template work and edits. Knowledge of Medical
Devices was helpful.

4. Non Profit Work – Charity Organizations - Ongoing Vol Work
Town and Civic Duties – Oradell NJ 07649
Friends for Life Charity Groups / Food Pantry- 2010-2012
(Some paid and some not paid work at this juncture)........
when I moved slightly away from Corporate Duties).
These duties were outside of the corporate world and into the world of Non-Profits and
serious health care issues and events as time permitted.
The Friends for Life Group, Episcopal Annunciation Church revolved around
certain HIV and AIDS and Cancer Groups and cases and case histories in our NJ / State –
(thru Oradell and in Oradell NJ and the surrounding towns).
Also, the 9/11 Memorial Landscaping Project-with the Bergen Regional Medical
Center and associated work. Also, the fund raising efforts with Buddies of New Jersey-another
AIDS organization.
Volunteer work done, with the aged at the Veteran’s Home of Paramus New Jersey,
(My Dad was a Veteran of WWII). Duties involved reading to veterans and organizing their
Book and CD Libraries.
These duties revolve around people skills and assessing the needs of others.
Compassion requirements in helping, to feed those that are hungry and helping
to lend some warmth where it is needed. Knowledge of various present Medical
issues, the elderly and of the personal situations that face an aging population is helpful.
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Corporate Experiences .... and Work History –(from this point forward) ----
Empire State Building LLC, New York, NY ---------------------------------------------
2009-2010 - Procedures Manual Writer
Collect and review all existing content, develop new content, and facilitate
review periods. Create Broadcast Operating Procedures Equipment manual. Create,
summarize and present final document to consulting group/with client approval
towards future recommendations for similar projects. Broadcast and Equipment/FFC
Regulations/ESB Security Manual – Empire State Building LLC
DBSA (The Support Alliance Group) Bergenfield, NJ 2007-2008 ---------------------------------
Medical and Technical Editor
Serve as medical and technical editor for large non-profit organization
comprised of over 900 chapters. Edit pamphlets, brochures and other items used
to support medical mission of organization. Write presentation materials for national
conferences. Edit medical/pharmacy information guidelines.

5. Universal Studios and Universal Music Group – NYC Worldwide Plaza --------------------------
Sales Action Plans/Training Guides/Discography Systems/Artist/Histories/Royalties
Worked on Extranet Project and Internet, (with large team of creative
artists/consultants), to collaborate on artist database and artist history with album projects
and CD discography research.
Completed training manuals for large Royalties Systems as well as several Sales
Action training guides for systems devoted to major CD and Video markets throughout the
United States.
Worked on several document(s), (regarding the merger and the general status),of Universal
Music, Polygram Records and the Vivendi Communications Group.
Datascope Medical Devices – Mahwah, NJ -------------------------------------------------------
Worked on - Heart and Patient Monitors-Hospital Safety Nurse Stations for operations
manuals.
Worked on Operations Guide for Heart and Patients Monitors
and – (for Hospital Help Stations) and electronic equipment.
Completed several Operations Manuals, with new documentation and added new features
and improved devices.
Worked with the marketing division and with all regulatory and health divisions.
Duhig Berry / OSI Consulting Services - NYC -----------------------------------------------------
Assisted to establish the procedures manuals needed for the New York Offices.
Helped to provide written personnel profiles, for each consultant group, (both Domestic and
European), which were currently on staff.
Provided several presentations for Clients
(such as Lehman Brothers and Bear Sterns), at the proposal phase for work on system
upgrades.
Worked with groups in the Utilities sectors for OSI, (such as Texas Utilities and the DB
Group), regarding principles of energy deregulation.
Scholastic Books/Publishing and Media – Lyndhurst, NJ – Wall St West ----------------
Writings provided regarding accounting and balance sheet operations for their
new order entry system for the world’s largest publisher of school materials, children's
books and children's software.
Worked on an AS400 system and provided, (presentation slides and write-ups),
for the current IT Director. This included several materials explaining the
needs and the justification for an upcoming re-designed A/R system, which was to be
approved by the governing body of Scholastic.

6. Merrill Lynch - Financials and Communications – NYC – World Financial Center -----------
Writings done during the movement of their CC Mail Systems to MS Exchange
Systems for worldwide scheduling of the re-designation and the use of servers and their
deployment.
Hoffmann La Roche – Nutley, NJ --------------------------------------------------------------------
Manual created for SAP systems and a US rollout for their new global order -
entry, pharmaceutical administration and delivery and logistics systems. Blend Plant
Operations and FDA regulations were included.
Lucent Technologies – Warrensville, NJ ----------------------------------------------------
Research done as a Content Manager helping with various service descriptions
for cellular phones, voice messaging, satellite television and 30 other
products and services. Lucent provides this information on its internal Chief Information
Office Website.
Crediete Agricole- Commodities Bank of France --- New York, NY ------------------------------
Established procedures with Cibar Systems and CA personnel for new letter of
credit, (L/C system), being added on to their present system including all
procedures and training materials. Created written materials to be produced involving
testing, interface testing, and test results of the new system as well as troubleshooting
logbooks.
Resolved several computer issues which were raised regarding compatibility and
written materials were produced on this subject and the test results which took several
months to analyze and complete.
Project Management / IT Operations / Training / Management Experience / Travel
to and elongated stay in Chicago. C/A is the largest commodit ies bank of France.
Nabisco Brands-Paramus and East Hanover NJ -------------------------------------------------
Produced and wrote a training guide for operations personnel to performed on
the assembly lines and bakeries for their products. This was in conjunction
with Pansophic Software systems, leaders in manufacturing and food preparation and
assembly plant operations software.
Worked with Plant Managers and IT Directors, (to help understand), the
technical but operations driven training concepts and new manufacturing systems. The
guide was researched and created for the Nabisco plant personnel.

7. Swiss Bank Corporation – SBC / UBS --S G WARBURG …. (now UBS)… (4WTC - at one point)
Worked on a variety of documentation projects, (as a consultant), for five-six years.
Wrote several training guides for use in the banks’ training programs,
and in the training center(s).
One of these manuals dealt with the VIPs system. This was a new vendor invoice
payment and processing system for all the IT equipment purchased for Swiss Bank
branches throughout the world.
Performed some of the training courses, (with the material that I had written)
and worked closely with the staff, (as new system(s) were implemented). SBC contains an
entire floor with state of the art training facilities.
Establish, write and distribute and secure a proper Disaster Recovery Plan. A
three-pronged approach was created for this written document, which focused on
technology, facility and procedural steps to be taken in a downtime emergency,
a systems failure or a complete inability to perform normal operations. Also did work for the
trading room and I/T teleconferencing systems.
Dec, Vax, Prime - Operations and Swaps, Portfolio Management, Fixed Income, and Private
Banking and Disaster Recovery and Planned Contingency writings.
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EDUCATIONAL BACKGROUND *
Technical Training and Coursework
Fortrex Systems Institute Ontario, Canada
Coursework and Technical Training - Lucent Technologies - Warrensville, NJ -
Communications Products-Marketing Concepts - Writing, Documentation and Financial
Training
Chubb Institute, NYC -Microsoft Suite-Advance Courses and Graphics Training
Fred Pryor Seminars, Piscataway, NJ - Writing, Managerial and Organization Thinking
Concepts
New York Institute of Finance, NYC - Introduction to Wall Street and Equities
Bergen Community College, NJ - PageMaker, Frame Maker, HTML, Robo-help and
Documentum/Limited
Swiss Bank Corp – Introduction to Global Banking Systems.
Education
Graduate Program CUNY Graduate Center, NYC - (15 / Credits above the B.A)
Undergrad – Brooklyn College – City of NYC - B.A. Degree / Communicat ions /
Speech and Hearing-Audiology and Speech Pathology

8. Short List Consulting - Clients Experience _________________________
Scholastic Inc., Lyndhurst, NJ
Merrill Lynch, New York, NY
Hoffman La, Roche, Nutley, NJ
Nabisco Inc., East Hanover, NJ
Swiss Bank Corp, New York, NY
Datascope Medical Devices, Mahwah, NJ
Westvaco Paper and Container , New York, NY
The Hertz Corp., New York, NY and Parsippany, NJ
(Data Center/US and Canada- Fleet Leasing – Communications)
Education________________________________________________________________
Chubb Institute, New York, NY Microsoft Suite and Graphics Training
Fortrex Systems Institute, Ontario, Canada Technical Training
Brooklyn College, Brooklyn, NY Bachelor of Arts – Communications