1. Francesca Renda
260 Fair Oak Road, Bishopstoke, Eastleigh, Hampshire, SO50 8JR
francescadigristina@hotmail.com
Telephone 023 8178 6425 Mobile 07852922400
PERSONAL STATEMENT
Self-driven with excellent interpersonal skills and proven ability to achieve results.
Excels under pressure and thrives on challenges.
Computer literate capable of working independently and withinteam environment toachieve commongoals.
SOUTHAMPTON CITY COLLEGE
EDUCATION
1975 STANNE’S CONVENTSCHOOL,ROCKSTONEPLACE, SOUTHAMPTON
8 CSE GradeA-C Including Mathematics, Science and English
SOUTHAMPTON CITY COLLEGE
1976 Hospitality & Catering Certificate
LIFE BREAK
1976–1997ITALY
 Primary career for mother
 Over saw parents business
 Raised two daughters
WORK EXPERIENCE
1997-2000 LEIGH NEWS (NEWSAGENTS), EASTLEIGH
Joint Owner
 Brought empty property and developed Newsagents from scratch
 2nd year turn over £180k
 3rd year expansion including fresh food
 Sold business and used profits to invest into other ventures
2000 - 2010 STAIRWAY BAKERY, CHANDLERS FORD
Joint Owner
 Expanded Bakery intoInhouse production, Catering andDelivery services
 Financial control including stock, waste, accounts and orders
 Marketed services and tendered out contracts to developa larger portfolio
 Supplied Hampshire County Council& Winchester College
 Recruited, trainedanddevelopedstaff tothe higheststandards, reducingwaste& increasing sales
April 10-March 11 PATHFINDER HOUSE, SOUTHAMPTON CARGO,SOUTHAMPTON
Part Time Administrator
 Receptionist for Dockside
 Supports business systems by controlling alladministrative duties
 Incomingand outgoingtelephone duties maximizing sales, upselling and after sales services
 Undertakes additional responsibilities whenrequired includingloading of passengers & vehicles
 Ensures exceptional quality control, over deliveringto gain repeatbookings

2. March 11-April 12 OfficeAngels Southampton
 Children’s society Colden commoncomputer print outs and dataentry
 N H S Nursling health recorddept record searching and filing
 Receptionist Southampton travel clinic
 Hampshire Cricket ground Rose Bowlticket office bookingandselling groundtickets
 Receptionist andcustomer service firstHants andDorsethead officeSouthampton
 File Store West EndData entry file and documentretrievaland operations control
 In Touch Family Mosaic St Mary’s Southampton booking appointments for the home improvementservices and
support worker
April 12- August 12 - Travelodge Hotel Eastleigh Central
Temporaryposition employment
 Receptionist Team member customer service, checking in and out the guests keepingthe reception area manned
room checkingup selling products and proficientuse of the opera system.
August 2012-March2013 Family Mosaic (end of tender)
 Admin assistant working withvulnerable adults, booking in appointments for the handyperson teamusing
outlook calendars, organizing thework load, taking calls from clients, assessing the priority, sign posting if
needed, preparing reports from femis, closing cases andcoding invoices using swordfish and assisting withHIA
caseworkers
April 2013 till March 2014 NHS direct Hedge End (end of tender)
 Appointments line call center advisor
 Booking hospital appointments giving
 Giving advice on hospitals andlogging
 Calls on to the house system
March 2014 till present Hampshire County Council (hc3s) Commercial Unit
(End of 1 year contract. Extended by 4 months)
 Based at Eastleigh Borough Council Office. Coffee shop
 Setting up the coffee shop ready for the day
 Serving coffee and tea, lunches and sandwiches for council workers
 Up selling products working with the manger to inclement the trade using new products
 Ordering products working with castle catering on new ideas and products
 Customer services promoting new ideas
 Cashing up and cleaning unit at the end of the day
SKILLS ANDACTIVITIES
COMMUNICATION
 Demonstrates a broadrangeof communicationalskills according to the audience needs
 Excellent listener with the ability to persuade, influenceand inspire others in a range of situations
 Able to graspconcepts quickly, drivingand coaching teams to deliver realresults
ORGANIZATION
 Able to priorities and deliver a multitude of projects ontime and within budget
 Excellent time managementskills, capable of leadingprojects and completing to tight deadlines under
pressure

3.  Flexible working approach, adapting tochange when required
PERSONAL
 Self-motivated and enjoys confronting new challenges
 Calm under pressure, nonconfrontation and resolvingqueries
 Hands on, hardworking, enjoys learning and takingon new responsibilities
PROBLEM SOLVING
 Logic and strategic approach intoachievingtasks
 Strong analytical skills, anticipatingandtaking initiative in responding to problems and opportunities
as they arise
 Evaluates tasks, seeking feedback for future improvements
TEAM PLAYER
 Open and effective communicator interacting withothers at alllevels
 Able to listen and learn from others and their ideas
 Loyal and determined, focused ontraining to achieve better standards as a team
ADDITIONALINFORMATION
 Fluent in Italian and Sicilian
 Basic Food Hygiene Certificate
 Excellent Computer skills with Microsoft packages
 Committee Chairman for Fryern TennantAssociationArcade
 Enjoys reading, listening to music, visitingthecinema, meeting new people and spending timewith
children.
 Caring for mydog
REFERENCES
 Selection of excellent references available upon request