This document provides contact information for Nancy Friedman and her company Telephone Doctor, which provides customer service training. It lists upcoming webinars from Franchise Foundry on various business topics such as social media, sales, marketing and Google tools. The webinars will feature speakers from organizations like Engage121, ehAndersonPR and Fit4Mom. Interested parties can register for future webinars by visiting the provided URL or emailing deb@franchisefoundry.com.

1. Franchise Foundry
Franchisee Support Series

2. Nancy Friedman
Telephone Doctor
Customer Service Training
Facebook: /telephonedoctor
Twitter: @TelephoneDoctor
LinkedIn: /nancyfriedmanspeaker
eNewsletter: Sign up at www.nancyfriedman.com
Email: nancy@telephonedoctor.com
314-291-1012

3. Golden Nuggets of Sales and Service
1. Be a double checker

4. Golden Nuggets of Sales and Service
2. #1 skill in sales & service

5. Golden Nuggets of Sales and Service
3. Email frustrations

6. Golden Nuggets of Sales and Service
4. Humor, energy and
enthusiasm

7. Golden Nuggets of Sales and Service
5. 3 musts in selling to
women

8. Golden Nuggets of Sales and Service
6. Voice mail and cell phone
frustrations

9. Golden Nuggets of Sales and Service
7. Avoid emotional leakage

10. Golden Nuggets of Sales and Service
8. Okay is NOT okay

11. Golden Nuggets of Sales and Service
9. Capture the call

12. Golden Nuggets of Sales and Service
10. Return all calls and
emails

13. Golden Nuggets of Sales and Service
11. Four useless words

14. Golden Nuggets of Sales and Service
12. Killer words

15. Telephone Doctor
Customer Service Training
30 Hollenberg Court
St. Louis, MO 63044
314-291-1012
www.nancyfriedman.com
www.telephonedoctor.com
(Sign up for our newsletter at either one)
Facebook: /telephonedoctor
Twitter: @TelephoneDoctor
LinkedIn: /nancyfriedmanspeaker

16. Franchisee Support Webinars
• Nov 10 – Social Relations to Build Business
• Jack Monson, VP Engage121
• Dec 2 – Golden Nuggets of Sales and Service
• Nancy Friedman, Founder The Telephone Doctor
• Dec 17 – Launching a Local Marketing Campaign
• Liz Anderson, Founder ehAndersonPR
• Dec 12 – Google Tips and Tricks
• Susan King, VP Operations Fit4Mom

17. Registration
• Registration is still open for future Webinars
• http://franchisefoundry.com/2014/11/02/franchise-foundry-webinar-series-
supporting-franchisees
• Email deb@franchisefoundry.com